Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Ireland
User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business.
They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance.
Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.
Explore the latest IT & tech jobs in Ireland, particularly in Dublin, which hosts many multinational tech companies.
Your search returns 2 results.
Job Vacancy
R&D Design Engineer
Real Staffing
Published on
12 months
Munster, Ireland
A global medical device company is looking for a R&D Design Engineer to join their Research and Development team on a contract basis. This role will have some trailblazing, building new processes, mapping those processes, and putting best side forward. Building technical forms, collecting that data from technical teams, and cross reviewing, to formulate user guides. Core responsibilities: DHF (Design History File) expertise IFU (Instructions for Use) creation and management Label and packaging development Technical content requirements Risk model familiarity Design input requirements Technical content forms for documentation Supporting transfer from project phase into production User guides / How‑to guides Understanding of legal and regulatory requirements Ability to extract and synthesise technical data from SMEs Automated ‑system / router system familiarity (project‑specific) Process development Essential skills: Research and development experience DHF experience Medical devices experience The start date is for ASAP but we can wait for the right person. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick be fully remote, visiting the site once or twice a month is welcomed. The rate is €40-55 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Job Vacancy
R&D Design Engineer
Real Staffing
Published on
12 months
Munster, Ireland
A global medical device company is looking for a R&D Design Engineer to join their Research and Development team on a contract basis. This role will have some trailblazing, building new processes, mapping those processes, and putting best side forward. Building technical forms, collecting that data from technical teams, and cross reviewing, to formulate user guides. Core responsibilities: DHF (Design History File) expertise IFU (Instructions for Use) creation and management Label and packaging development Technical content requirements Risk model familiarity Design input requirements Technical content forms for documentation Supporting transfer from project phase into production User guides / How‑to guides Understanding of legal and regulatory requirements Ability to extract and synthesise technical data from SMEs Automated ‑system / router system familiarity (project‑specific) Process development Essential skills: Research and development experience DHF experience Medical devices experience The start date is for ASAP but we can wait for the right person. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick be fully remote, visiting the site once or twice a month is welcomed. The rate is €40-55 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.
How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge
The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.
What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.
What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle
The missions of a User Support are numerous. Here are some of the main ones to know:
• Receive user requests (problem, breakdown, etc.)
• Record reported anomalies (malfunctions, incidents...)
• Process requests received following incidents
• Ensure follow-up of problem handling (reminders, analysis, consolidation...)
What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist.
• Master MS SQL Server databases
• Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...)
• Have good administration skills in software solutions like EDM or ERP
What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have.
• Good communicator
• Teaching skills
• Autonomy
• Versatility
• Good listening skills
• Responsiveness
2 results
Contracts
Location
1
1
Ireland
Remote type
Rate minimum.
£150
£1300 and more
Salary minimum
£20k
£250k