Job Vacancy Senior User Researcher - Department for Work and Pensions - G7

Want to use research to shape services used by millions? DWP is looking for a Senior User Researcher to help design better public services by putting real user needs at the heart of decision-making.

About the role

You’ll lead research activity within multidisciplinary teams, helping them understand users, solve complex problems and improve services. Your work will directly influence how services are designed, ensuring they are inclusive, accessible and effective for the people who rely on them.

This is a great opportunity to take ownership of research strategy, mentor others, and play a key role in delivering meaningful improvements at scale.

What you’ll be doing

• Planning and leading user research activities

• Selecting the right research methods (qualitative and quantitative)

• Identifying key user problems and defining research approaches

• Turning research findings into clear, actionable insights

• Working with agile teams to improve digital services

• Advocating for user-centred design across teams and stakeholders

• Supporting and mentoring other user researchers

• Ensuring research is inclusive, ethical and accessible