Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in London

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Your search returns 2 results.
Permanent

Job Vacancy
Deputy Money Laundering Reporting Officer - DMLRO

Nexus Jobs Limited
Published on
Security Information Event Management (SIEM)

£40k-45k
London, England, United Kingdom

Deputy Money Laundering Reporting Officer - DMLRO Our Client a bank based in the City of London are looking to recruit a DMLRO – a Deputy Money Laundering Reporting Officer. The Deputy Money Laundering Reporting Officer (DMLRO) within the Bank supports the MLRO to provide an expert advisory and monitoring service to ensure compliance with relevant rules, regulations and codes of conduct relating to Fraud and Financial Crime (F&FC). You will support the MLRO in the design, development and ongoing monitoring of Banks Group's Fraud and Financial Crime Risk Management arrangements ensuring these are aligned with the Bank's Risk Appetite and applicable legal and regulatory requirements. Lead the design, development and ongoing review of the Bank's Fraud and Financial Crime (F&FC) Risk Management Policies and associated standards covering: Money Laundering and Countering Terrorist Financing, Sanctions, Tax Evasion, Market Abuse, Bribery & Corruption and Fraud. Provide regular reports and management information to the MLRO, Chief Risk Officer and Board on the Bank's F&FC Risk profile outlining the adequacy of F&FC systems and controls. Support delivery of the annual MLRO report to the relevant Board Committee. Design and facilitate a group-wide F&FC risk assessment including an assessment of control effectiveness. Undertake investigations regarding potential cases of suspected fraud and financial crime as and when required. As subject matter expert, work closely with the first line of defense, and any agents of the bank, to review escalations (eg Sanctions / PEPs and Adverse media) to the MLRO and where necessary make recommendations to approve/decline in line with the Bank's AML Policy and Risk Appetite. Suspicious activity report investigation, discounting and submission of suspicious activity reports to the relevant Reporting Authority on behalf of the MLRO/Nominated Officer. Review suspected cases of fraud raised by bank colleagues and investigate to determine if referral to law enforcement agencies such as Action Fraud, NCA or Serious Fraud Office is necessary. Provide oversight and challenge to the business unit/team Risk and Control Self Assessment's to ensure fraud and financial crime risks and controls are appropriately identified and evaluated. Design and delivery of F&FC Training content and provision. Monitor and report on staff compliance with F&FC training requirements. Support the MLRO to maintain an effective bank-wide forum/committee for the oversight and monitoring of F&FC risk management. Recognized as a trusted point of contact for internal/external stakeholders (including regulators and law enforcement) Quality assurance sampling of F&FC activity and control testing conducted in the 1 LOD. Deliver thematic reviews of F&FC policies and controls to provide 2 LoD opinion on the Bank's compliance with its policies and applicable legal and regulatory obligations. Monitor, assess and report on emerging legislative and regulatory developments relating to F&FC. Work collaboratively with other Risk & Compliance team members to provide data, insight and analytical expertise on risk management and compliance across BBB to internal and external stakeholders. Must have experience in a financial crime senior management position within financial services, with proven experience including acting as a Money Laundering Reporting Officer/SMF17 for an FCA regulated firm. Educated to a degree level (or equivalent experience) is highly desirable. • Hold a Fraud and/or Financial Crime qualification at a professional level (eg ICA Diploma or Certified Anti-Money Laundering Specialist) • Experience in a risk management, compliance or a fraud/financial crime prevention role in the financial services sector. This a hybrid position at least 3 days a week based in the City of London with bank. The salary range, depending on experience, will be in the range £90K - £105K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

Permanent

Job Vacancy
Network Support Analyst

VIQU IT
Published on

London, England, United Kingdom

Network Support Engineer London | Hybrid (2 days onsite) | Competitive salary We’re working with one of the leading global media network providers. Their high-performance infrastructure underpins collaboration for major film studios and production houses worldwide. They’re now looking for a Network Support Engineer to join their London team and deliver first-class technical support across both networking and bespoke media platforms. The Responsibilities of the Network Support Engineer Provide hands-on support across customer networks, switches, routers, and firewalls. Diagnose and resolve complex connectivity and platform issues, driving root-cause fixes. Install, configure, and maintain equipment both in the core network and at customer sites. Take full ownership of support cases, escalating only with full context. Work closely with engineering and operations on escalations and provisioning projects. Contribute to knowledge base, documentation, and peer reviews. Join the on-call rota (1 week in 8), delivering out-of-hours remote support. Key Requirements of the Network Support Engineer 2 years’ experience in a technical support, NOC, or network engineering role. Strong networking fundamentals (TCP/IP, VLANs, routing protocols, MPLS). Experience with switches, routers, and firewalls from vendors such as Fortinet, Arista, Palo Alto, Cisco, Juniper, or Checkpoint. Exposure to firewall configuration and VPN setup. Basic Linux/Unix administration; scripting (Python) desirable. Relevant technical degree or certifications (CCNA, CompTIA Network+). Enthusiastic, curious, and adaptable. This is a great opportunity for a Network Support Engineer to step into a customer-facing role supporting some of the biggest names in film and media, with exposure to a wide variety of network and security technologies. Apply now to speak with VIQU IT in confidence. Or contact Belle Hegarty via the VIQU IT website or at -hidden email-. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
2 results

Contracts

Contractor Permanent

Location
1

London, England, United Kingdom
0 Miles 100 Miles

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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