Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in London

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job Vacancy
Associate Rosa Support Specialist - FCDO Services - EO

Government Digital & Data
Published on
Microsoft Office

£30k-36k
London, England, United Kingdom

Job description Coordinate daily tasks to uphold vital secure operations In this varied and hands-on role, you’ll be a key part of the Rosa Management Team, supporting secure service delivery across the organisation. Reporting to the Senior Rosa Specialist, you’ll carry out essential audits on Rosa accounts and locations, working closely with users to ensure compliance and accuracy, and recommending actions where needed. You’ll be monitoring shared Rosa mailboxes, coordinating requests and tasks to the right team members, and keeping service responses on track. Day to day, you’ll take ownership of important admin functions, from distributing IT security procedures for sign-off to maintaining inventories, tracking laptop assets, and managing password governance. Whether you’re handling Rosa queries, organising office supplies for the London team, or escalating more complex IT issues, your work will help keep everything running smoothly. Clear communication is key in this role. You’ll regularly liaise with colleagues, customers, and wider FCDO Services, keeping everyone informed and aligned. And with a proactive approach to your own development and a strong understanding of Rosa processes, you’ll be ready to adapt to changing needs and support the ongoing success of the service. Bring your technical expertise where it matters You’re organised, detail-driven, and comfortable working independently in a fast-paced environment. With strong admin experience and excellent Microsoft Office skills, you’re confident handling data, managing reports, and keeping processes on track. You communicate clearly at all levels and know how to get things done, whether that’s liaising with stakeholders, supporting users, or chasing down key actions. You’ll bring a user-focused mindset and a proactive approach to problem-solving. Experience working with service levels, prioritising tasks, and supporting secure services would be a real plus, especially if you understand government security policies. Most importantly, you’re a reliable team player who’s ready to learn, grow, and make a real contribution to the Rosa service. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: To find out more about our benefits and our organisation, please visit Closing date: 31/08/2025 It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Permanent

Job Vacancy
Director General Chief Digital and Innovation Officer - HO - SCS3

Government Digital & Data
Published on
microsoft

£160k-190k
London, England, United Kingdom

As Director General – Chief Digital & Innovation Officer , your specific responsibilities will include: Strategic Leadership: Lead cross-departmental digital services, harnessing digital technologies and data to transform services for users. Live Service Operations: Deliver mission-critical live services at scale. Digital, Scientific, Data and Research Innovation: Champion the integration of cutting-edge technologies, data science, and research into operational delivery and policy development. Cross-Government Engagement: Represent the Home Office in senior forums, influencing policy and delivery across Whitehall and with international partners. Operational Oversight: Provide strategic direction and governance for major programmes such as Home Office Biometrics and Digital First, ensuring delivery excellence and risk management. Organisational Development: Build and nurture high-performing, inclusive teams, and develop future leaders across all functions. Budgetary Responsibility: Accountable for a combined budget exceeding £1.8bn, ensuring value for money and alignment with spending review commitments. Strategic Partnerships: Foster collaboration across government, academia, industry, and international stakeholders to enhance service transformation outcomes.

Fixed term

Job Vacancy
Programme Officer - Data Analytics

The Health Foundation
Published on
Teamwork

14 days
£43k
London, England, United Kingdom

Salary : Up to £43,852 pro rata , plus excellent benefits Contract: 12 -month Fixed term contract Hours Per Week: 37.5 hours per week. In line with our hybrid working model, you will be required to work in person for a minimum of two days per week. Our Foundation We are an independent charitable organisation working to build a healthier UK by: Improving people's health and reducing inequalities. Supporting radical innovation and improvement in health and care service. Providing evidence and analysis to improve health and care policy. We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. About the role We’re looking for a Programme Officer to join our dynamic Data Analytics Team at the Health Foundation. This role will primarily support the Networked Data Lab (NDL) – a pioneering initiative that unites five analytical teams across the UK to generate data-driven insights on pressing health and care challenges. Working closely with the Programme Manager and the wider NDL team, you’ll play a key role in ensuring the smooth design and delivery of this ambitious programme. You’ll also have opportunities to contribute to other projects across the Research and Analysis Directorate, helping to drive forward our strategic aim: ensuring that everyone’s health and care benefits from analytics and data-driven technology. As Postholder you will provide programme and operational support to the Networked Data Lab, apply agile project and programme management principles, collaborate with internal and external stakeholders and support cross-directorate projects and workstreams. How to apply Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. You can find the job description for this role . If you would like to apply, please submit your CV and using no more than 1000 words answer the following application questions : Please outline your experience of project management, including how you track progress of deliverables and spend and undertake risk/issue management. Collaboration is key to this role, particularly within Networked Data Lab and across teams. Can you provide an example of a time you worked collaboratively across teams or organisations to support data, research or service improvement initiative? What were the strategies you adopted? What was the outcome of your approach? Excellent communication skills are an essential part of this role. Using your writing skills, what are the three key messages that would persuade us to invite you to an interview? This would include why you want to work with us and what you can bring to the role? Our commitment to inclusion and diversity We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us. We have identified three diverse groups, in particular, that we want to improve representation for across our organisation: we want to achieve a better balance between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups. Apply to join our team and let's work towards building a diverse and inclusive workplace together. If you require any support through this process, please contact Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you. Closing date: 27 July 2025, 23:00 Interview date: W/C August 4, 2025

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
3 results

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London, England, United Kingdom
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