Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Bristol

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Your search returns 3 results.
Fixed term

Job Vacancy
AWS Security Specialist

Published on

6 months
BS1 2BD, Bristol, England, United Kingdom
Remote role, however may occasionally need to attend site in Bristol. Main duty: Needs to be an expert in AWS security so needs to show experience in this from previous roles. 1. Other duties: 2. Delivering Infrastructure-as-Code (IaC) solutions to optimize efficiency and scalability. 3. AWS Infrastructure support in a large environment. 4. Understanding and experience of CI/CD pipelines. Designing orchestration strategies for seamless, repeatable deployments LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Systems Engineering Consultant (SC/DV Clearance)

Published on

£60k-80k
BS1 2BD, Bristol, England, United Kingdom
Senior Systems Engineering Consultant (SC/DV Clearance) Bristol (Or Commutable) Hybrid 1-2 days per week. £60,000 - £80,000 + Bonus + Training + Progression + Life Insurance + Pension An excellent opportunity awaits an experienced Systems Engineer looking for a client-facing consulting role with a leading specialist consultancy. This role offers real project variety, professional development, and genuine scope to progress. The company is a specialist systems engineering consultancy whose experienced team delivers comprehensive solutions across key projects and research in critical infrastructure sectors. In this role, you will lead systems engineering projects across different stages of the lifecycle, from early research and concept advisory through architecture, analysis, planning, and end-of-project certification. You will use your technical expertise, consultative approach, and stakeholder communication skills to deliver practical solutions to complex systems engineering challenges. You will work alongside experienced systems engineering specialists in a consultancy that values knowledge sharing, training, and development. The role involves travel to clients, typically 1-2 days per week in the North Bristol office or visiting client sites. The ideal candidate is an experienced systems engineer with strong experience across multiple stages of the systems lifecycle. A specialism in one area is fine, as long as there is a solid understanding of the broader systems and requirements. Given the client-facing nature of the role, the right person will combine technical expertise with excellent stakeholder communication and management skills to provide clear solutions across Defence, Space, Nuclear, or Utilities sectors. Experience with requirements management tools and/or industry project management qualifications is desirable. Candidates must hold a valid driving licence, be eligible for or hold SC/DV clearance, and live within a commutable distance to Bristol. This is a fantastic opportunity for an experienced systems engineer to develop further within a consultancy setting while enjoying project variety, flexibility, support, and structured professional training and development. The Role: *Lead consultancy on systems engineering projects across full lifecycle *Provide technical expertise and consultative approach to complex systems engineering challenges across Defence, Space, Utilities or Space sectors *Manage stakeholder relationships *Based in office or client site, 1-2 days per week. The Person: *Experienced systems engineer with experience across multiple lifecycle stages *Consulting experience or looking to transition into client facing, consultant position *Knowledge of requirements management tools and or project management qualifications * Eligible for or holding SC/DV clearance, with a valid driving licence and commutable to Bristol Reference Number: BBBH 265911 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Fixed term

Job Vacancy
IT Trainer

Published on

6 months
BS1 2BD, Bristol, England, United Kingdom
Hybrid
REQUIRED: IT Trainers LOCATION: NORTH UK, MOSTLY REMOTE WITH TRAVEL TO CUSTOMER SITES DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: OUTSIDE IT trainers design and deliver training courses in information technology both in person and online. You may support learners on a one-to-one basis, in small groups or by facilitating large group training sessions. You may teach general user skills, including: how to use common desktop applications such as Microsoft Office PC maintenance how to use company-specific applications online safety how to use internet browsers to manage your everyday life, for example to find information, shop and manage your money. Alternatively, you may cover more advanced technology, such as programming or web design, processing skills like project management and specialist applications. Responsibilities You will generally focus on either desktop software applications However, as an IT trainer, you'll typically need to: carry out a training needs analysis and define the skill sets needed to perform different roles conduct performance assessments to identify any skills gaps between current and desirable learner skill levels design training programmes appropriate to the skills needed - this can be at beginner, intermediate or advanced level develop a mix of formal and informal development activities create and maintain comprehensive training materials and documents such as handouts, manuals, quick guides, exercises, videos and blog posts prepare the learning environment and resources, including setting up IT equipment where appropriate deliver training programmes both in person and online ensure that the learning environment and resources support learner needs support and coach learners using a range of learning technologies motivate and mentor learners so that they are invested in their own development answer learner queries, provide advice on further learning resources and troubleshoot any problems collect feedback to evaluate the effectiveness of training programmes and learning outcomes develop training based on course evaluations, for example removing old content or creating new content liaise with partners (e.g. external course providers, employers, examining bodies and professional institutes) to fulfil the skills needs of an organisation develop peer networks to keep up to date with current thinking maintain accurate records of training activities, attendance, learner development and resource allocation LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
3 results

Contracts

Contractor Permanent

Location
1

Bristol, England, United Kingdom
0 Miles 100 Miles

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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