Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Bristol

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job Vacancy
Vehicle Solutions Specialist

Rise Technical Recruitment Ltd
Published on

£40k-50k
BS1 2HP, Bristol, England, United Kingdom
Vehicle Solutions Specialist Bristol - Hybrid £40,000 - £50,000 + Bonus + Pension + Private Healthcare + 28 days Holiday + Hybrid Working Are you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are you looking to play a key part in an exciting team in a highly reputable business? You will be joining a team that manages complex service, maintenance, and repair operations. Working closely with manufactures, dealers, and internal teams, you will resolve complaints, and escalations providing solutions to customers and clients. In this role you will work with a small team of operations specialists to manage vehicle service, repair & maintenance cases, liaise with manufacturers and dealers, and ensure cases are resolved efficiently. You will be responsible for tracking and reporting cases, influencing outcomes, and driving continuous improvement. The ideal candidate will come from a customer service automation background and be confident under pressure, proactive in resolving complex issues, and skilled in negotiation and relationship management. You will have experience in vehicle service, complaint handling, and case management. Strong analytical skills and attention to detail are essential to identify root causes and implement improvements. This is a fantastic opportunity for a Vehicle Engagement Specialist to join a rewarding and supportive team and continue your career growth while delivering exceptional service outcomes. The Role: Manage complex vehicle complaints, escalations, and cases. Act as the key liaison for manufacturers, dealers, and internal teams. Track, coordinate, and report on cases while identifying trends and opportunities for process improvement. The Person: Confident, proactive problem-solver who remains calm under pressure. Excellent communicator with strong negotiation and stakeholder management skills. Analytical mindset with attention to detail to identify trends and implement improvements. Proven experience in service, maintenance, and repair operations or a related automotive environment. Skilled in complaint handling, case management, and issue resolution. Able to manage multiple complex cases with sound judgment and integrity. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Sales Executive

Rise Technical Recruitment Ltd
Published on

£28k-30k
BS1 2HP, Bristol, England, United Kingdom
Sales Executive Bristol £28,000 - £30,000 + Bonus + Holidays + Pension + Career Progression Excellent opportunity for a graduate to join a growing technology consultancy, supporting engineering and manufacturing companies in adopting advanced digital solutions. This company partners with a global leader in engineering software and works across a range of high-tech industries including aerospace, automotive, construction, and industrial sectors. With continued growth, they are now looking to expand their sales team with a driven and commercially curious graduate. In this role, you will support senior sales colleagues while developing your own pipeline of opportunities. You'll be involved in outbound outreach, lead qualification, and supporting proposals, gradually progressing into managing your own accounts. This is an excellent opportunity to build a long-term career in B2B technology sales within a specialist and supportive environment. The ideal candidate will be a confident communicator with an interest in engineering or technology. You will be proactive, organised, and comfortable speaking with new people. Any previous sales or customer-facing experience would be beneficial, but a strong attitude and willingness to learn are key. The Role: - Support outbound sales activity via phone, email, and LinkedIn - Introduce the company's services to new prospects and initiate conversations - Qualify leads and book meetings for senior sales team members - Assist in preparing proposals and quotations - Maintain and update CRM systems to track sales activity - Support marketing campaigns, webinars, and content creation - Act as a first point of contact for customer enquiries The Person: - Strong communication skills and confidence speaking with new people - Interest in engineering, manufacturing, or technical software - Organised, proactive, and commercially aware - Willingness to learn and develop within a sales environment - Any sales or customer-facing experience is beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
2 results

Contracts

Contractor Permanent

Location
1

Bristol, England, United Kingdom
0 Miles 100 Miles

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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