Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Wales

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Discover the latest IT & tech jobs in Wales, with a growing focus on software development and IT services.

Your search returns 3 results.
Permanent

Job Vacancy
Lead DevOps Engineer - Intellectual Property Office - G7

Government Digital & Data
Published on
Azure

£66k-81k
Newport, United Kingdom
The Lead DevOps Engineer role can be divided into three distinct responsibilities: provide hands-on technical leadership and guidance through coaching and mentoring lead the sharing of knowledge and good practice act as a technical product owner, developing medium to long term strategies for product lines Managing: Line management duties for DevOps engineers. A lead DevOps engineer leads one or a small number of related project teams and contributes to the development of the strategic direction. Main duties consist of but are not limited to: Work in one or many cross-functional teams to lead DevOps expertise and decision making across the whole software delivery lifecycle Produce and assure DevOps technical designs based on business needs and providing justification for decision-making in chosen technical design. Providing deep DevOps technical expertise and DevOps technical leadership to project delivery teams, identifying and selecting appropriate DevOps technical solutions based on user needs and business requirements Play an integral part in the DevOps Community of Practice sharing expertise to build the overall capability of the team Analyse the impact of DevOps technical choices on business processes Enable the reuse of patterns, tools, and components across the DevOps profession Provides DevOps technical leadership, guidance, and support for the broader DevOps community. Assure that DevOps technical solutions follow all agreed processes and best practises, particularly around security and governance Mentor one or more DevOps Engineers supporting them in their professional development as well as using your expertise to guide them in key and critical decision making. When needed light line management duties for DevOps engineers. Lead on developing, implementing, enhancing and managing technical DevOps practices into the DevOps and Engineering profession Leading on alignment of DevOps approaches across the department Collaborate with the broader DevOps and Architecture community to ensure that solutions align with target architectures and technology roadmaps Contribute to the overall technology strategy and roadmap for both individual projects and IT Collaborate with stakeholders, providing direction and challenge to proposals impacting DevOps principles. Contributing to decisions and directions in a collaborative team environment, including but not limited to estimations, product planning, user stories (requirement) creation Applying a continuous improvement mindset to identify and explore opportunities to improve processes and ways of working Engage with Leads across IT, to drive the department strategic vision and collaborate on wider initiatives Horizon scanning and continuous research on emerging DevOps principles and best practices.
Permanent

Job Vacancy
Agile Delivery Manager - Intellectual Property Office - SEO

Government Digital & Data
Published on
Azure DevOps

£47k-59k
Newport, United Kingdom
Main duties consist of but are not limited to: Facilitate Agile Ceremonies : stand-ups, planning, retrospectives, and reviews to maintain momentum and foster continuous improvement. Team Planning & Prioritisation : Support the team in estimating, tracking, and delivering priorities, ensuring alignment with business goals. Stakeholder Collaboration : Work closely with the Product Manager and technical stakeholders to understand priorities and dependencies. Workflow : Oversee the daily flow of work items, ensuring progression from backlog to delivery, using flow metrics where appropriate to enhance predictability and efficiency. Reporting & Insights : Track and report against key milestones and forecasts, providing clear visibility on team progress. Programme-Level Engagement : Represent the team in programme-level sessions, articulating updates, risks, and dependencies. Risk & Issue Management : Identify and address risks promptly, ensuring mitigation plans are in place. Incident Response : Act as a key escalation point during live incidents, helping to coordinate resolution and communication. Removing Blockers : Proactively address obstacles that hinder team performance and ensure a clear pathway for delivery. Continuous Improvement : Drive team maturity in agile delivery practices, fostering a culture of learning and adaptation. Cross-Team Dependencies : Understand and manage dependencies with other teams and workstreams across the programme. Ensure smooth integration and alignment of delivery plans.
Permanent

Job Vacancy
Senior Test Engineer - Driver & Vehicle Licensing Agency

Government Digital & Data
Published on
Data Engineering

£44k-58k
Swansea, Wales, United Kingdom
About the job Job summary Would you like to work with cutting edge of cloud-first technologies? Do you have experience with modern software development lifecycles in product delivery and test? Have you deep technical breath, supported by a good knowledge of the functional requirements and activities? If so, we’d love to hear from you! At the Driver and Vehicle Licensing Agency (DVLA), we take testing very seriously. We have Software Development Engineers in Test (SDETs) and Test Engineers embedded in our delivery squads and specialists in our Performance and Independent testing teams. As a Senior Test Engineer, you will be a critical part of our team, overseeing and coordinating the independent testing activities across multiple simultaneous deliveries. You will be actively involved with suppliers, partners, and our engineers in ensuring testing activities are performed and reported. You will have an excellent understanding of modern testing and development approaches. We follow an agile methodology, targeting cloud-first deployments. You will often need open communication with several delivery squads and a pragmatic approach to problem solving is essential. A significant part of this role will be working on deliveries designed to transform our IT estate but is likely to also include deliveries necessitated by legislation on the legacy estate. You will report to the Test Manager and represent the capability internally and externally. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at: Job description In this role you will be part of the Quality Engineering team responsible for continually driving all aspects of quality improvements. You will be working across several of our delivery teams and performance teams. Your responsibilities will include, but aren’t limited to: Select, use and guide others in using the most appropriate technical tooling, engineering approaches, test types and techniques to identify and address risks early Extend, standardise and build reusable frameworks and tools that support testing Communicate and document chosen approaches, tools, techniques and outcomes to the team and appropriate stakeholders Contribute to and agree engineering standards Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
3 results

Contracts

Contractor Permanent

Location
1

Wales, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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