Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Wales

Job Title: ICT Device & Systems Specialist - Tarian Location: HQ, Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time, Permanent Working Hours: 37 Hours Per Week Level of Welsh language ability required : 2 Closing Date: 30/01/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Device and Systems Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated ICT Device and Systems Specialist to join our dynamic IT team. To provide ICT 3rd line technical guidance and specialist advice for designated technical functions across a diverse range of technologies that underpin mission critical and operationally sensitive 24/7 emergency services and systems. Responsibilities: Develop, install and maintain various aspects of enterprise scale infrastructure, paying particular attention to wider business impact when planning maintenance and development activities. Provide technical guidance to a diverse range of infrastructure technology specialists, consisting of Network, Perimeter, Storage, Servers & Devices, and various devolved units with distinct IT provisions. Identify, propose, and implement opportunities for the continuous improvement of technology including continuity and recovery bringing mutual benefit to the force and its partners. Provide senior management specialist advice and guidance on a range of complex and/or escalated technical problems. Requirements: Essential Qualifications, Knowledge & Experience: Information Technology related Degree or proven experience in relevant areas of Information Technology Support, installation and configuration of Server or Client Devices Server or Client Operating Systems, especially Microsoft Windows Design and installation within an IT Enterprise Systems Infrastructure Administration and troubleshooting within an IT Enterprise Systems Infrastructure Active Directory Services, such as Group Policy, DNS, DFS Server or Device Security Administration Staff Management Experience Experience of configuring System or Device management and monitoring tools. E.G. Microsoft Intune, Microsoft SCCM, Azure Monitor, Microsoft SCOM Awareness of the operational necessity that IT Enterprise Infrastructure has upon the organization. Establishing IT processes and procedures Incident, Problem and Change management experience. Experience of working on Projects Where you'll fit in: The ICT Device and Systems Specialist will report to the ICT Operations Manager - TARIAN and work alongside staff for technical delivery in accordance with corporate SWP ICT standards and bespoke covert security requirements. You'll be part of a small team who work a mixed environment of on-premises and working from home. Your role will predominantly be 9-5 Monday - Friday with occasional weekend events or where required participate in out-of-hours on-call. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist announcement: 26 January 2026 In person assessment and interview: 16 February 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, Technical Support Engineer, Technical Customer Support, Tech Support may also be considered for this role.

Job Title: Project Security Support Officer Location: Glascoed Salary: Circa £43,649 dependent on skills and experiences What you'll be doing: Assuring correct implementation of security tasks and coordinating security services based on relevant policies, standards, procedures and best practice Assessing the adequacy of the security measures within the project to ensuring that policies and procedures are up-to-date and take account of developments Provision of subject matter expertise on personnel, physical and/or information security processes and procedures Providing security advice and guidance to the project internal and external stakeholders and making recommendations to improve security solutions for the work stream Building effective relationships and coordination with key local functions and business representatives Deputising for the Project Security Lead as required Conducting musters of sensitive information/assets Occasional travel to sites may be required which would include overnight stays Your skills and experiences: Essential: Proven experience in a security or comparable role Must be able to attend Glascoed site a minimum of 3 days per week, up to 5 depending on business needs Shared ability to be on call Due diligence and attention to detail Ability to work on own and as part of a team Ability to communicate, written and orally, across the business and customers Desirable Recognised security qualification from a reputable body Experience in conducting threat assessments Knowledge of Access Control Systems Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Special Projects team: You will be appointed to a newly established project team, assuming responsibility for the delivery of security within the programme. Reporting directly to the Project Security Officer, you will be accountable for providing guidance to the team, enforcing security compliance, and developing policy. Your responsibilities will include the day-to-day management of security processes, risk identification and mitigation processes and supporting the PSO in the development of security infrastructures. The position will be based at the BAE Systems Land UK site in Glascoed, Monmouthshire on a five-day working pattern within a hybrid-working environment with occasional travel to other customer, manufacturing and test and evaluation sites. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 18th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JP1 #LI-Onsite