Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Wales

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Discover the latest IT & tech jobs in Wales, with a growing focus on software development and IT services.

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Permanent

Job Vacancy
Cyber Security Assurance Specialist

BAE Systems
Published on

£42,320
Monmouthshire, United Kingdom

Job title: Cyber Security Assurance Specialist Location: Various - Glascoed/Radway Green/Washington Salary: Up to £42,320 (dependent on skills and experience) What you'll be doing: Deliver cyber assurance services for the Maritime and Land Sector, covering Enterprise Systems, Operational Technologies services and Cloud Identification of risk and appropriate mitigations, development & analysis of secure solutions (covering technical / physical / procedural / personnel controls) and assessment of compliance with internal and external standards and regulations Deliver documentation to demonstrate compliance to internal and external stakeholders Assessment and provision of control effectiveness in managing Cyber security risk Provide security architecture / technical input into the development of secure solutions Support development of strategy and continual service improvement for the Cyber Assurance function Act as a subject matter expert regarding Cyber Assurance activities for the wider organisation Your skills and experiences: Industry knowledge of cyber security standards or knowledge of government standards Cyber Assurance / Auditing experience of IT Systems Knowledge of application, infrastructure and security technologies Benefits: As well as a competitive pension scheme, BAE Systems also offers share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The BAE Systems Maritime and Land Sector Cyber Assurance Team: This is an excellent opportunity for you to join a dynamic team and take ownership and be responsible for driving activity through the business, gaining further exposure, and developing your skill sets. You will be responsible for the delivery of Cyber Security assurance activities to ensure 'secure by design' and 'effective in operation' for systems and services in scope, as well as managing the delivery of penetration tests and vulnerability analysis in support of risk mitigation strategies and engaging with stakeholders to promote a mind-set of developing secure systems and transfer knowledge of security standards and processes Closing Date: 15 October 2025

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
1 results

Contracts

Contractor Permanent

Location
1

Wales, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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