Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Milton Keynes

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Network Infrastructure Support Engineer The role of the IT Infrastructure Engineer is to manage day to day activities to develop, deliver and support the infrastructure and upgrades needed to deliver this programme. You will be part of the 10 people UK ICT team but be assigned to the programme on a full-time basis. Provide technical and project management support Define, manage, track and proactively deliver technical solutions to achieve project goals Implement technical changes and solutions into the Companys environments Ensure all solutions are in line with Company policies and standards Act as interface between the project and BAU support team Fully document all solutions and activities You will be report to the Head of Global Infrastructure and the European IT Director Excellent communication skills, including including written and verbal You will have an understanding of ITIL, Prince 2 practices. Must have a MCP certification along with at least 5 years experience of desktop and application rollouts Ability to think creatively and problem solve and ability to work under pressure Must be able to document solutions and support users through system changes Should have effective time management and organisational skills Ability to learn knowledge of new systems quickly and apply them in the work environment Previous experience of supporting a school environment – desirable Should have the following technical skills: Microsoft Active Directory, Office 365 administration Windows 10 operating system Azure Portal Microsoft Intune uniFLOW management software Meraki Access Points Knowledge of SIMS.net – desirable Knowledge of education applications – desirable The position will be based in Milton Keynes with travel to various locations in the UK. The rate is negotiable. This is a 6 month contract assignment based in Milton Keynes. Please send your CV along with a daily rate and availability.

Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: Strong infrastructure generalist good applications experience on windows platforms Strong AD Windows Server – 2003 upwards Experienced and very strong trouble-shooter InTune a benefit. experience with Application deployment via GPO’s a benefit experience with image deployment methods Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future The Client is looking for someone who comes up with the solutions and is pro-active not just the waiting around for orders and direction. The position is based in Milton Keynes – with travel. Please send your CV to us in Word format along with your daily rate and availability.

Senior IT Infrastructure Support Analyst – Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 level support through to 3 level support including project work. Must be an all-rounder in terms of technology and completely hands-on with the ability get things done. You will have very strong infrastructure generalist skills from the legacy Microsoft technology through to up-to-date MS Windows Server technology. Must have good applications experience on windows platforms. Definitely a strong background MS Windows AD – Active Directory. Must be confident with MS Windows Server – 2003 upwards todate. Experienced and very strong trouble-shooter. The Client would like to recruit a candidate who comes up with the solutions and NOT just operating under direction of others. – so clear decisive and enthusiastic. Microsoft InTune would be of interest and a benefit but NOT a must. Experience with Application deployment via GPO’s a benefit Experience with image deployment methods. Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future. The rate is negotiable. The contract duration will be 6 months. Please do send your CV to us in Word format along with your daily rate and availability.

Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.

Data Migration Analyst Our Client is looking to recruit a seasoned Data Migration Analyst with excellent Data Analyst skills - at least 3 to 5 years experience as a Data Analyst. Provide support to the data migration Lead in the data migration of legacy data into NetSuite edERP in accordance with the project plan Review the legacy data to identify data quality issues Review non-legacy data for data quality & resolve issues Liaison with the schools throughout the data preparation stages Perform data extractions from the legacy system into Excel Review the legacy data to identify data quality issues such as; o missing mandatory fields o data not coherent & correctly cross-referenced o data not valid i.e. formatted correctly, consistent with NetSuite requirements o potential functional shortfalls of NetSuite Co-ordinate with Users to resolve issues identified with the quality of the data. Co-ordinate with Users in the preparation of other data that are not in the legacy system that is required for NetSuite, such as; o email addresses o third party payers o fees, discounts & academic calendar o pricing master header & lines o NetSuite contracts Review non-legacy data for data quality & resolve issues with users, where necessary obtaining acceptance from the project team and/or the Business. To comply with safeguarding policies, procedures and code of conduct and demonstrate a personal commitment to safeguarding and student/colleague wellbeing. Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy and engage in safeguarding training when required. Must have at least 3 to 5 years experience of data analysing and/or cleansing and at least 3+ years experience of systems implementation. Have experience of extraction & cleansing of legacy data. Being involved in at least 2 major Data migration projects. Should have strong Excel user skills along with data migration ETL methodology. Must have excellent interpersonal skills. English as primary language. " T-SQL " Excel VBA " Accounting ETL Methodology The Client is based in Milton Keynes various offices across the UK. The role will based remotely at present with the need to attend the office as and when required. The rate for this role will be circa £300 to £400 per day. The duration for this contract assignment will be 6 months. Please send your CV to us in Word format along with your daily rate and availability.

ERP Finance Systems Implementation Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.