Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Exeter

Our Industrial Placement scheme offers ambitious and capable undergraduates the opportunity to gain valuable experience working alongside diverse and highly skilled experts in their field. You’ll be working on projects that really matter and will make a difference. The Met Office purpose is to help people stay safe and thrive. To achieve this, we need to understand the people we serve and their needs. The user-centred design team at the Met Office includes user researchers, interaction designers, content designers, service designers and accessibility specialists, working across different areas of the business to help solve real world problems by putting the user at the heart of Met Office products and services. The Industrial Placement for interaction design will work closely with the interaction designers and service designers in the team to provide support ensuring that our products and services meet the needs of users. They will support with discovering the best way to let users interact with our products, identifying user issues and generating multiple solutions to a problem. They will be involved in activities to enable our user-centred design team, including maintaining design systems and guidance documentation, providing support with user recruitment and testing, and advocating user-centred design across the business. Your key duties The Interaction Design Industrial Placement will: provide support for user-centred design teams including user recruitment, note taking, documenting design decisions, maintaining design systems and guidance documentation be supported to work collaboratively with teams, understanding the importance of team dynamics, collaboration and feedback understand the importance of using data and evidence to make design decisions and use this information to collaboratively come up with solutions to problems recommend design decisions and be able to describe the reasoning behind them• follow direction to create prototypes to demonstrate and test potential solutions work in an open-minded and iterative way follow the Government Digital Service Standards and user-centred design best practice guidelines to ensure solutions are focused on user needs communicate effectively with technical and non-technical colleagues, supporting multidisciplinary discussions be an advocate for the UCD team within the Met Office and be able to explain why interaction design and user-centred design is important be part of the UCD community of practice and champion user-centred design