IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
We are seeking an experienced and motivated Site Reliability Engineer (SRE) to join a high-performing team supporting multiple data product and platform groups. This role is focused on improving the reliability, scalability, observability, deployment, and operational support of critical data-driven platforms and services operating within complex production environments. The successful candidate will work closely with engineering, platform, and operational support teams to strengthen monitoring and alerting capabilities, improve logging and traceability, troubleshoot incidents, support deployments, and automate operational processes wherever possible. The environment includes Kubernetes, Helm, the ELK stack, and a broad range of modern Site Reliability Engineering and cloud platform practices. This is a hands-on technical role suited to someone who thrives in fast-paced operational environments, enjoys solving complex production issues, and is passionate about automation, platform reliability, and continuous improvement. The role requires strong collaboration with both client stakeholders and engineering teams to ensure operational excellence, platform resilience, and service availability across critical systems.
We are seeking an experienced and proactive Site Reliability Engineer (SRE) to join a team supporting multiple data product and platform groups. This role is focused on improving the reliability, scalability, observability, and operational performance of critical data-driven platforms and services across complex production environments. The successful candidate will work closely with engineering, platform, and support teams to strengthen monitoring and alerting capabilities, improve logging and traceability, troubleshoot production incidents, support deployments, and automate operational processes wherever possible. The environment includes Kubernetes, Helm, the ELK stack, and a strong focus on modern Site Reliability Engineering practices across cloud and platform services. This is a hands-on technical role suited to someone who thrives in fast-paced operational environments and is passionate about reliability engineering, automation, and continuous improvement. The role requires strong collaboration with both client stakeholders and engineering teams to ensure platform stability, operational excellence, and high service availability
Associate Microsoft Cloud Consultant (FTC) Fixed-Term Contract to March 2027 Remote (1 or 2 days a month in Bristol) £45,000 - £55,000 + Travel Expenses + Enterprise Project Exposure + International Travel Are you an experienced Microsoft Cloud professional with strong MECM and migration experience, looking to join a growing consultancy where you'll work on enterprise Microsoft 365 transformation projects, modern endpoint management solutions, and large-scale tenant migrations while developing your consulting career? This is an excellent opportunity to join an established Microsoft consultancy delivering cloud and modern workplace solutions to enterprise customers. Working alongside Senior Consultants, you'll play a key role in the delivery of Microsoft 365, Azure, endpoint management, and migration projects across a range of customer environments. A key focus of the role will be supporting endpoint management and transformation initiatives, including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, and device management solutions. You'll also contribute to Microsoft 365 migration projects, leveraging tools such as Quest to support tenant-to-tenant migrations, coexistence, and transition activities. You'll be responsible for implementing, configuring, testing, troubleshooting, and documenting solutions while working directly with customers throughout project delivery. This is a fantastic opportunity for someone looking to build on their Microsoft Cloud expertise within a consultancy environment and gain exposure to complex enterprise projects. The Role: Deliver Microsoft 365, Azure, MECM, and Intune project activities Support tenant-to-tenant and cloud migration projects using Quest tooling Assist with deployment, testing, cutover, and early-life support activities Troubleshoot technical issues and provide customer-facing support Produce technical documentation and implementation handovers The Person: Hands-on experience delivering Microsoft 365 solutions Strong experience with MECM/SCCM and endpoint management technologies Experience supporting migration projects, ideally using Quest Good working knowledge of Microsoft Azure and Microsoft Intune Strong customer-facing communication and documentation skills Reference Number: BBBH281304 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
We are seeking an experienced Security, Identity & Cloud Expert to join a busy IT team within a Higher Education environment on an interim basis. This role will provide hands-on support to the Identity team, assisting with day-to-day operational activities across identity and access management technologies. The successful contractor will help maintain and support core identity services, allowing senior technical specialists to focus on ongoing project delivery and strategic change initiatives. Key Responsibilities Provide operational support for Active Directory (AD) and Microsoft Entra ID environments. Assist with user lifecycle management, including joiners, movers, and leavers processes. Support identity and access management activities, ensuring secure and efficient user access. Troubleshoot and resolve identity-related incidents and service requests. Maintain group memberships, permissions, and access controls. Support administration of cloud-based identity and authentication services. Work closely with the wider Identity and Infrastructure teams to ensure service continuity. Contribute to documentation, process improvements, and knowledge sharing within the team. Assist with security-related tasks and compliance with organisational policies and standards. Essential Skills & Experience Strong experience supporting Microsoft Active Directory and Microsoft Entra ID (Azure AD) environments. Good understanding of Identity and Access Management (IAM) principles. Experience managing user accounts, security groups, permissions, and authentication services. Knowledge of Microsoft 365 and cloud identity technologies. Strong troubleshooting and problem-solving skills. Experience working within complex enterprise environments. Excellent communication skills and ability to work collaboratively with technical and non-technical stakeholders. Desirable Experience Previous experience within Higher Education or a large public-sector organisation. Knowledge of Azure services and cloud security best practices. Experience supporting MFA, Conditional Access, and Single Sign-On (SSO). Familiarity with ITIL-based service management environments. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
