Find your next tech and IT Job or contract Troubleshooting

Notre client recherche un Consultant SAP EWM pour intervenir sur une mission de support, troubleshooting et mise en œuvre de fonctionnalités SAP EWM. Mission prévue sur tout le mois de septembre, avec un démarrage souhaité début septembre. Assurer le support quotidien et le troubleshooting des flux SAP EWM. Analyser les incidents, identifier les causes et apporter les solutions ou corrections adaptées. Intervenir sur les processus de staging et d'approvisionnement de la production. Participer à la configuration et à l'activation de fonctionnalités prévues mais non encore mises en œuvre : Automatic Warehouse Tasks et Automatic Bulk Consumption.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. The contract duration is 3 months. The daily rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Nous recherchons un Ingénieur Systèmes Linux Senior pour une mission longue au sein d'un acteur majeur du secteur télécom & infrastructures. Vous interviendrez sur des environnements critiques nécessitant une expertise Linux avancée et une forte autonomie. Missions principales : Intégration et finalisation d'un bastion d'accès sécurisé (reverse proxy, certificats TLS, SFTP, gestion des flux). Montée de version RADIUS : analyse des prérequis, tests, intégration LDAP/AD, sécurisation des accès. Déploiement d'une nouvelle plateforme de supervision Zabbix : installation, configuration, templates, API. Troubleshooting Linux avancé sur des composants critiques (Nginx, HAProxy, DNS, HTTPS, SFTP). Automatisation via Bash, Python, Ansible. Intégration multi‑composants dans un environnement exigeant (réseau, sécurité, supervision). Compétences essentielles : Linux avancé (RedHat / Debian / CentOS) Nginx, HAProxy SFTP / SSH / TLS / certificats RADIUS / LDAP Zabbix (installation + templates + API) Bash / Python / Ansible Troubleshooting système avancé

IT Support Analyst with 1 and 2 Level Support We are looking for IT Support Analyst with 1st and 2nd Level experience cloud infrastructure (Saas) endpoint management (Intune) administrator, networking, azure and Office 365 hands-on support administrator. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support. Key Responsibilities / Accountabilities Troubleshoot, diagnose issues affecting both Mac and Windows end point devices. End User Support and IT service desk ticketing ownership. Proficient with M365 and associated components. Azure administration and service troubleshooting. Intune (device setup enrolment and configuration). MS Teams configuration and troubleshooting. Outlook (OWA) and local app setup, configuration and troubleshooting. One Drive (configuration and setup). Azure User account management. Documentation of procedures and standards (user guidance adoption etc). DNS management. Google Workspace exposure (Gdrive - Gmail etc). Mobile device configuration f (Outlook and Teams App). Setup of new, moving and leaving users. Be cognizant of operational security identifying changes to reduce risks. Adobe InDesign and related services support. Meeting room service management (Zoom and Teams). Knowbe4 training platform exposure and administration. Required 3 + Years' Experience in an IT Engineer. Proven experience within a Microsoft environment. Excellent people, communication, end user service skills. This is a hybrid position based in the City of Lon for 6 month duration as an FTC. Salary will be circa £25K - £30K. Do send your CV to us in Word format along with your salary and notice period.

Contexte : Dans le cadre du renforcement de ses équipes DevOps, une banque de renom recherche un Ingénieur DevOps spécialisé en automatisation et industrialisation des infrastructures, avec une expertise forte sur Ansible. Missions Principales : Concevoir et maintenir des automatisations avec Ansible : Playbooks, Roles, Modules, Templates, Inventaires, Ansible Vault ; Administrer et exploiter Ansible Tower / AWX pour industrialiser les déploiements. Automatiser les infrastructures avec Terraform (Infrastructure as Code) ; Concevoir et maintenir des pipelines CI/CD avec GitLab CI ; Participer aux déploiements et à l'exploitation des environnements Kubernetes ; Mettre en œuvre les pratiques GitOps avec ArgoCD ; Contribuer à la supervision et l'analyse des performances via Dynatrace ; Participer au troubleshooting et à l'amélioration continue des plateformes. Environnement Technique :Ansible (Playbooks, Roles, Modules, Tower, AWX) Kubernetes / OpenShift Terraform GitLab CI/CD ArgoCD Dynatrace Linux / Red Hat Shell / Python

Senior Wireless Network Engineer £50,000 - £60,000 + Up to 10 Additional Paid Days Off, 5 Paid Charity Days, Private Medical and Dental Options, Gym Membership, Enhanced Pension, Family Leave, Subsidised Restaurant, Free Parking and More Farnborough, Hampshire - Office-Based Initially, With Hybrid Working Available After Six Months Are you an experienced Wireless Network Engineer with a background in Wi-Fi surveying, design and troubleshooting, looking to take technical ownership within a growing network team? This is an excellent opportunity to join an award-winning connectivity provider that has been recognised as a Great Place to Work for five consecutive years. You will work with modern wireless technologies across complex customer environments while benefiting from extensive training, varied projects and an outstanding benefits package. In this role, you will act as the senior escalation point within a fast-paced NOC while also delivering professional services across customer sites. You will survey, design, deploy and optimise enterprise wireless networks, resolve complex incidents and help develop the technical capability of more junior engineers. The position offers genuine variety between NOC support, wireless consultancy and project delivery. You could be troubleshooting a complex Wi-Fi issue remotely, producing an Ekahau survey and network design, or attending a customer site to support an installation, upgrade or migration. Candidates at the top end of the salary range will ideally be capable of independently delivering wireless surveys and designs, leading complex incident resolution and providing technical guidance to customers and colleagues. The Role: *Act as the senior escalation point for complex network and wireless incidents *Survey, design, deploy and optimise enterprise Wi-Fi solutions *Produce heatmaps, survey reports, network designs and technical documentation *Deliver customer projects including installations, upgrades and migrations *Mentor junior engineers and support routing, switching and wider network infrastructure The Person: *Strong commercial experience surveying, designing and troubleshooting enterprise Wi-Fi *Experience with Ekahau or another recognised wireless survey platform *Exposure to Aruba, Ruckus, Meraki, Cambium, Siklu or similar technologies *CCNA-level networking knowledge, with a current certification strongly preferred *Previous NOC or MSP experience with strong customer-facing communication skills Applicants must be able to commute to Farnborough five days per week for the first six months and travel to customer sites when required. Full UK right to work and at least five years' continuous UK residency are also required. Reference Number: BBBH278871 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Vous avez une solide expérience des infrastructures réseau complexes et le troubleshooting fait partie de votre quotidien ? Pour une mission longue au sein d'un environnement critique et exigeant, nous recherchons plusieurs Experts Support Niveau 2 spécialisés en équipements réseaux. Votre missionVous rejoindrez une équipe en charge du support et de l'exploitation d'infrastructures réseaux complexes. Au quotidien, vous interviendrez sur des incidents techniques, réaliserez les analyses nécessaires à leur résolution et collaborerez avec de nombreux interlocuteurs : équipes de supervision, experts infrastructures, architectes réseaux, équipes projets, maintenance et partenaires externes. Vos principales missions : Assurer le support technique Niveau 2 sur les équipements réseaux Prendre en charge et analyser les incidents complexes Réaliser le troubleshooting et identifier les causes des incidents Participer aux retours d'expérience et à l'amélioration continue Assurer le suivi des incidents et des tickets dans le respect des processus ITIL Collaborer avec les équipes d'exploitation, d'architecture, de maintenance et de déploiement Participer à l'analyse de documents d'architecture HLD/LLD

IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 and 2 level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.

We are looking for an Expert Endpoint to support our client's IT environment, focusing on endpoint management, OS imaging, Citrix provisioning and technical support. * Design, implement, test and document endpoints and multifunction printers in line with standards and procedures. * Create, maintain and update OS images. * Administer Citrix Provisioning Services (PVS) and handle day-to-day Citrix incidents and user issues. * Configure and test endpoint provisioning profiles. * Develop and improve the build process, including scripting, environmental procedures and security/governance requirements. * Provide on-site and remote technical support, troubleshooting and incident resolution. * Manage software upgrades and patch installations. * Support the Solution Architect with architecture design and technical decisions. * Create and maintain technical documentation and standard operating procedures (SOPs). * Work closely with management teams to ensure expectations, deliverables and user satisfaction are met.

IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. The salary for this position with be circa £45K - £55K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.

IT Support Officer – Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company's IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintaining logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and Organisational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

Network Operations Engineer £35,000 - 45,000 + Training + Progression + Benefits Avonmouth (Site based, 24/7 shift rotation) Are you an engineer with a background in IT, networking, infrastructure support or technical operations looking for a role where you'll gain exposure to modern data centre technologies, develop your technical skillset across infrastructure, and build a long-term career within a rapidly growing sector? This is an excellent opportunity to join a growing UK infrastructure business that is investing heavily in both its technology and its people. Operating within a highly available, 24x7 environment, the business is expanding its operational capabilities and is looking for engineers who want to develop their careers in a fast-moving and technically diverse setting. Working within the Network Operations Centre, you will be the first point of technical response for infrastructure alerts, incidents and service requests. You'll monitor critical systems, respond within SLA, perform initial troubleshooting and incident triage, and coordinate escalations to engineering teams, field operations and third-party providers when required. You'll gain broader technical exposure than in a traditional support role, working across network, server, storage, power and environmental systems while contributing to incident management, outage coordination and continuous improvement. For the right person, there is a genuine opportunity to grow alongside the function, taking on greater responsibility as the team develops and progressing into senior Network Operations, Infrastructure, Operations or specialist technical positions over time. The Role: *Monitoring network, server, power and environmental systems within a 24x7 operations environment *Responding to alerts, performing troubleshooting and incident triage *Managing tickets through to resolution with accurate documentation *Coordinating escalations with engineering teams, field service providers and vendors *Working a rotating shift pattern covering days, nights and scheduled rest days *Site-based role in Avonmouth The Person *Background in IT, networking, infrastructure support, technical operations or a similar environment *Comfortable working within a 24/7 rotation-based shift patterns *Linux systems administration experience *Experience using ITSM or ticket management systems and L *Full UK driving licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Propulse IT recherche pour un de ses clients grands comptes un Expert technique Kubernetes et de la mise en place des chaines CI/CD. La mission sur le périmètre KUBERNETES comporte deux volets principaux : • Accompagnement à l'installation et configuration des clusters La chaîne CI/CD sera composée des éléments ci-dessous : • Gitlab (repository + pipelines + runners) • Hashicorp Vault • Artifactory • Kaniko • Trivy • Grype • Syft • Checkov • Kubernetes • ArgoCd Cette prestation sera menée au sein d'une équipe « DevOps », utilisant la méthodologie « Scrum » et le principe du « GitOps ». Mission : - Configuration des clusters Openshift et des services associés (ex : Sauvegarde/Surveillance) - Garantir le bon fonctionnement des workloads Applicatifs et effectuer le troubleshooting en cas d'incident/dysfonctionnement. - Réaliser et modifier différents jobs et pipelines Gitlab-CI