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Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

Finance Change Business Manager A global role within Finance Change supporting Wealth and Personal Banking (WBP) reporting to the Head of Finance Change. This is a key function within the central Finance Change team and the job holder will be supporting all Finance Change including Global, Regional, Country and sub-business. Support will also be required key strategic and operational initiatives like Visualisation, Change Operating Model design and Data Quality Framework. Key Accountabilities Impact on Business Program and Business Management – Finance Change Set up an effective and efficient Program Management Coordinate all measures and initiatives within the program Ensure transparency and monitoring (e.g. monthly dashboard) Prepare and follow up on action items from global, regional and sub-business program calls Provide regular status updates to senior management including Finance and Change Prepare and coordinate all operating organisational design and change target operation model related topics Drive efficiency in change approach Coordinate program with wider change and data strategy Support and drive regulatory aspects of data sharing, data visa and compliance for the Global Private Bank Change Support ad hoc business analysis for data remediation and process efficiency on high profile change initiatives Coordinate and provide business cases for various change initiates Support additional Operational Efficiency measures, e.g. Align Cross platform changes between Saracen, tm1, Data Lake and Visualisation Align change across products, Regions and Global Finance Operations Move to Agile ways of working including adoption Agile Target Operating Model (ATOM) Knowledge of banking business (min. 5 years of experience with a major global bank or a top tier management consulting firm) Knowledge of Wealth and Personal Banking business considered as a plus Graduate degree from a top tier university, master's degree a plus Knowledge of organizational design principles and initiatives Experience in Agile methodologies Process analysis and re-engineering experience Experience in operations management Proven ability to work with a team across multiple locations Knowledge of relevant laws and regulations in key locations Preparation of high quality strategic and operational analysis Proficient in MS Office and databases Experience in managing near- and offshoring initiatives PERSONAL ATTRIBUTES Ability to conduct complex business research and analysis in a fast-paced multicultural environment and ability to support generation of business insights and actionable recommendations as a result Ability in complex problem-solving Experience in working on cross-border assignments, large and geographically dispersed projects and project teams Excellent organizational skills and the ability to effectively manage multiple demands, shifting priorities and tight timelines Flexible and adaptable nature to conduct a multi-faced role with changing priorities and assignments that are complex, unpredictable and time-sensitive Good communication skills and consultative approach to partner with WPB Finance Change Team and other stakeholders Critical thinker and is not afraid of challenging others' ideas Excellent analytical and conceptual skills Collaborative nature, able to build effective relationships with multiple stakeholders and peers internally across multiple functions and business lines Focus on delivering to high standards and quality Excellent organisational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements. Ability to work with teams across Finance This position is based in Krakow Poland. Salary for this role will be in the range Polish Zlotys PLN 18K to PLN 20K per month. Please send your CV to us in Word format along with your salary.

Dans le cadre du renforcement du service Socle IT / Pôle Systèmes de notre client situé à Paris, composé d'une dizaine de collaborateurs, nous recherchons un profil de Pilote d'exploitation avec une disponibilité immédiate. La mission est prévue pour 12 mois (éventuellement renouvelable). Les principales missions attendues sont les suivantes : Animation des stand-ups et coordination quotidienne des activités de l'équipe Gestion de la rotation des demandes et incidents au sein de l'équipe (y compris HNO) Affectation et suivi des ressources en charge des tickets Suivi des traitements et des résolutions, avec priorisation des sujets et pilotage de la backlog Prise en charge du rôle d'Incident Manager lors des incidents majeurs, avec coordination de l'ensemble des équipes concernées Définition et suivi de la planification des ressources OPERATIONS mobilisées sur les activités Projets / Études / Déploiements, En lien direct avec les chefs de projet système et le responsable système : Suivi de la mise à jour des référentiels, processus et documentations d'exploitation, ainsi que de leurs évolutions lorsque nécessaire Suivi et mise en œuvre du CAB au sein des OPERATIONS Suivi et mise en œuvre du COMEP au sein des OPERATIONS Organisation et mise en œuvre des astreintes, incluant la définition des services couverts, des modalités d'intervention et des documentations associées Finalisation, structuration et mise en œuvre du Plan de Production

We are looking for SC Cleared Engineers with DevOps and platform-engineering experience to support the development, operation and continual improvement an enterprise observability capability. Working within an established multidisciplinary engineering team, the engineers will implement and maintain infrastructure, configuration, automation and integration components supporting Dynatrace and associated services across AWS, Azure and Client environments. Experience Required: - Demonstrable experience of delivering DevOps, platform or infrastructure engineering changes using version controlled code, peer review and automated deployment pipelines. - Practical experience of infrastructure as code or configuration as code, using Terraform or a comparable declarative automation technology, including the safe management of environment-specific configuration. - Experience of implementing or supporting services in at least one major cloud platform, preferably AWS or Azure, including identity, connectivity, security and operational considerations. - Experience of building, integrating or operating monitoring and observability capabilities, including practical use of metrics, logs, traces, events, dashboards and actionable alerting. - Experience of testing, releasing and supporting changes to live services, including functional and integration validation, deployment verification, incident investigation, documentation, rollback or roll-forward planning and production support. Candidates should be able to provide examples of: - Delivering a technical change through source control, review, testing and deployment. - Automating an infrastructure, platform or configuration activity - Diagnosing an operational or integration issue using technical evidence. - Applying security and least-privilege considerations to an engineering change. - Creating or maintaining documentation, runbooks or support information. - Working within established architecture and standards while escalating decisions outside their authority. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.