BELGIUM-BASED CANDIDATES ONLY. Our client in the banking and financial services sector is looking for an Automation Specialist – Infrastructure Patching (M/F). Job DescriptionContextThis assignment is part of a vulnerability and patch management programme within a large-scale international enterprise infrastructure environment. The infrastructure includes Linux and Windows servers hosted on-premises, in private clouds and in public clouds. The patching process is partially automated, and the objective of this assignment is to progressively reduce manual intervention and automate the entire patching lifecycle. The team operates with a high degree of autonomy, integrates with existing frameworks and collaborates with security control leads, programme stakeholders and offshore partner teams. Operational stability is critical. MissionDesign, develop and integrate automation solutions covering the end-to-end patching lifecycle, including preparation, patch deployment and post-patching activities. The specialist will identify remaining manual tasks, define a prioritised automation roadmap and implement automation solutions while ensuring the stability of production operations. Key ResponsibilitiesIdentify and assess manual steps in the patching lifecycle and define a prioritised automation roadmap. Design and implement automated pre-patching workflows by integrating existing Python and PowerShell pre-check scripts into pipelines using Ansible and/or Puppet. Develop automated remediation workflows for common failures occurring during patching cycles. Configure the automatic creation of ServiceNow incidents for failures that cannot be resolved through automation. Identify and implement post-patching automation integrated with existing automation layers. Integrate change management processes into the patching pipeline through ServiceNow, in accordance with ITIL requirements. Contribute to vulnerability management activities and accelerate remediation processes. Maintain an automation roadmap detailing milestones, implementation deadlines and progress, and provide regular updates to stakeholders. Coordinate implementation with internal teams and offshore partners, balancing innovation, quality and operational stability. Technical EnvironmentAutomation and configuration management: Ansible, Puppet Scripting: Python, PowerShell Service and change management: ServiceNow, ITIL Operating systems: Linux (RHEL-based environments), Windows Server Infrastructure: On-premises, private cloud and public cloud (IaaS) environments Patch management: Linux and Windows systems, as well as selected third-party application patches Expected DeliverablesA clear, up-to-date automation roadmap, with milestones and deadlines communicated to stakeholders. A reduction in manually performed pre-checks and successful integration with existing automation frameworks. Fewer manual interventions during patching cycles, with improved accuracy and speed in incident creation. A measurable reduction in manual post-patching tasks over time. Automated creation of change requests, management of approval workflows and closure processes. A contribution to improved vulnerability remediation lead times. Regular progress reporting and adequate visibility for stakeholders. Required ProfileExperienceThe required number of years of experience has not been specified. Hands-on experience in large-scale enterprise infrastructure environments is expected. Technical SkillsStrong proficiency in Ansible and/or Puppet, with the ability to design, develop and integrate automation solutions into existing frameworks. Strong Python and PowerShell scripting skills to automate pre- and post-patching tasks. Hands-on experience with ServiceNow, particularly in automating change and incident management processes and integrating APIs. Expertise in RHEL-based Linux environments and Windows Server. Knowledge of Linux and Windows patch management, including operating system patching and, to a lesser extent, third-party application patching. Experience working in hybrid environments spanning on-premises infrastructure, private clouds and public cloud IaaS. Soft SkillsAbility to independently identify automation opportunities, design solutions and drive their implementation. Strong analytical skills to assess complex manual processes and transform them into reliable, scalable automation solutions. A structured, delivery-oriented approach, with clear progress reporting and communication. Ability to collaborate effectively with internal teams and offshore partners. Adaptability and pragmatism when integrating automation without disrupting operational stability. Strong focus on quality and accountability in production patching environments involving operational risks. LanguagesEnglish is required. Mandatory Skills and CompetenciesAnsible and/or Puppet Python and PowerShell automation ServiceNow: change and incident management Linux (RHEL) and Windows Server Patch management and vulnerability management Hybrid cloud and on-premises environments Nice-to-Have SkillsNone specified. Remote Working ArrangementsHybrid working model. The split between remote work and on-site presence has not been specified.
Contexte et objectifMission au sein d'une equipe Identity & Access Operations. Le perimetre couvre le support de niveau 2 des services IAM, le monitoring de plateformes et les operations courantes : mise en conformite, patching et changements de routine. Missions principales· Prendre en charge le support lie aux processus et outils d'Identity Governance. · Coordonner et prioriser l'activite Support en respectant les SLA et les regles d'escalade. · Analyser les incidents recurrents et mettre en place des plans d'actions. · Accompagner les correspondants internes sur les processus, l'outillage et la formation. · Maintenir les bases de connaissances L1 et les procedures operationnelles. · Encadrer les profils moins seniors et assurer l'interface entre Operations, Engineering et support L1.
Key Responsibilities * Work as an operational team member in the backup team * BAU operations (daily checks and manual backup refreshes) * BAU storage management tasks (Robocopy etc) * Maintaining directory structures and DFS of enterprise storage * Supporting Storage and backup related aspects of any Digital Solutions projects ongoing * Process Service Now tickets and ADO tickets * Supporting delivery activities as needed * Responding to service failures * Improving the service and introducing automation where possible Qualifications * Experience in operations support functional and backup domain Technical & Functional skills and background experience * Operational experience with the following would be preferred * Avamar * NetBackup * Storage Protect/ Plus Preferred Skills * Experience in Leonardo IT operational processes * Experience in Leonardo IT operational backup systems * SC Cleared Storage & Backup Engineer to work mostly remote (1 to 2 days a week onsite) LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Notre client dans le secteur Énergie et ressources naturelles recherche un/une Ingénieur(e) support senior – Systèmes IT / Consultant(e) senior H/F Description de la mission : Contexte La mission s'effectue au sein d'une équipe Identity & Access Operations de 15 personnes, chargée du support de niveau 2 sur les services Identity & Access, du monitoring des plateformes et de la gestion des opérations, notamment la mise en conformité, le patching et les changements de routine. L'équipe répond aux demandes de catalogue et aux escalades d'incidents non résolus par le support de niveau 1. Mission Assurer le support et la coordination des opérations liées aux services Identity & Access, contribuer à l'amélioration continue du support et faire le lien entre l'équipe Operations, l'équipe Engineering et les équipes de support de niveau 1. Principales responsabilités Intervenir sur le support des processus et outils d'Identity Governance, notamment OKTA Identity Governance et Saviynt, y compris la coordination des actions liées aux mobilités internes au groupe Coordonner et prioriser l'activité de support de l'équipe Identity & Access Operations Consolider et analyser les cas de support récurrents afin de mettre en place des plans d'action Assister les correspondants des entités sur les processus, les outils et les formations Maintenir à jour les bases de connaissances (KB) destinées aux équipes de support de niveau 1 Maintenir à jour les procédures opérationnelles standard (SOP) de l'équipe Operations Encadrer les membres de l'équipe ayant moins de séniorité Être le référent de l'équipe Operations auprès de l'équipe Identity & Access Engineering pour le suivi des escalades et l'amélioration continue Être le référent du département Identity & Access auprès des équipes de support de niveau 1 pour le suivi des escalades et l'amélioration continue Environnement technique Gestion des identités et des accès : CyberArk, OKTA, Saviynt, Active Directory Systèmes et sécurité : Windows Server, Wallix, DigiCert Livrables attendus Bases de connaissances à jour pour les équipes de support de niveau 1 Procédures opérationnelles standard à jour pour l'équipe Operations Analyse des cas récurrents et plans d'action associés Suivi des escalades et contribution à l'amélioration continue Profil recherché Expérience Profil senior, tel que mentionné dans l'intitulé du poste Compétences techniques Support de niveau 2 sur les services et processus Identity & Access Identity Governance et outils associés Monitoring et opérations de plateformes Compétences personnelles Coordination et priorisation de l'activité de support Analyse des incidents récurrents et mise en place de plans d'action Accompagnement et encadrement de collaborateurs Communication et coopération avec des équipes de support et d'ingénierie Compétences / Qualités indispensables : Support de niveau 2 Identity & Access, Identity Governance (OKTA, Saviynt), Coordination et priorisation du support, Analyse des incidents récurrents et amélioration continue, Gestion des connaissances et des procédures opérationnelles Compétences / Qualités qui seraient un + : /Informations concernant le télétravail : A preciser par le manager
