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Systems Operation Engineer Norwich - Hybrid £45,000 - £50,000 + Holidays + Career progression + Short working week + Employee Discount Benefits + Great working Culture + Hybrid Working Are you a technically strong Systems & Operations Engineer looking to take ownership of mission-critical systems, acting as the technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment? This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services. You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving, you will mentor junior technicians, contribute to documentation, and help drive continuous improvement across systems and processes. This is a permanent role offering strong technical ownership, hybrid working, and the opportunity to make a real impact on critical services used nationwide. The Role: Act as the third-line escalation point for complex system and application issues Diagnose, troubleshoot and resolve high-impact incidents across cloud and on-prem environments Support 24/7 service delivery, including participation in out-of-hours cover Perform root cause analysis and implement long-term fixes Support new technology deployments and infrastructure improvements The Person Good experience in a third-line IT support or operations role Strong knowledge of Linux, AWS and modern cloud-based systems Programming experience with JavaScript, Python, React and Node Confident working within ITIL frameworks and controls Clear communicator with technical and non-technical stakeholders Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Context Our client is building an internal cloud-native platform designed to accelerate the development, deployment, and operation of software products supporting the transformation of the energy sector. This Enterprise Developer Platform (EDP) provides self-service capabilities for application teams and delivers services related to infrastructure, data management, software delivery, service lifecycle management, and operations. The platform is deployed in a hybrid cloud environment, combining private cloud infrastructure with selected public cloud services. The German Local Operations Team is responsible for running and maintaining the production EDP platform hosting critical business applications in Germany. Mission As an IT Operations Engineer, you will join the German Local Operations Team and contribute to the operational excellence, stability, security, and continuous improvement of a managed Kubernetes platform hosting business-critical applications. CI/CD Support & Operational Readiness * Validate deployment artifacts from an operations perspective. * Define and enforce quality assurance measures for production deployments. * Ensure operational documentation, testing evidence, rollback procedures, and monitoring capabilities are in place before releases. * Support operational readiness reviews for new services and applications. Monitoring, Incident, Problem & Change Management * Monitor platform health, performance, and service availability across multi-tenant Kubernetes environments. * Investigate, analyze, and resolve incidents while minimizing service disruption. * Drive root cause analyses and implement corrective and preventive actions. * Contribute to change and problem management processes aligned with ITSM and SRE principles. Operations Automation * Identify recurring operational challenges and automate standard remediation processes. * Develop, test, validate, and maintain automation solutions following established software development lifecycles. * Improve operational efficiency and platform reliability through automation initiatives. Security & Compliance * Implement and maintain monitoring and logging strategies supporting audit and compliance requirements. * Perform routine security assessments and vulnerability remediation activities. * Ensure operational processes comply with security and governance standards.

Systems Operation Engineer Norwich - Hybrid £45,000 - £50,000 + Holidays + Career progression + Short working week + Employee Discount Benefits + Great working Culture + Hybrid Working Are you a technically strong Systems & Operations Engineer looking to take ownership of mission-critical systems, acting as the technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment? This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services. You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving, you will mentor junior technicians, contribute to documentation, and help drive continuous improvement across systems and processes. This is a permanent role offering strong technical ownership, hybrid working, and the opportunity to make a real impact on critical services used nationwide. The Role: Act as the third-line escalation point for complex system and application issues Diagnose, troubleshoot and resolve high-impact incidents across cloud and on-prem environments Support 24/7 service delivery, including participation in out-of-hours cover Perform root cause analysis and implement long-term fixes Support new technology deployments and infrastructure improvements The Person Good experience in a third-line IT support or operations role Strong knowledge of Linux, AWS and modern cloud-based systems Programming experience with JavaScript, Python, React and Node Confident working within ITIL frameworks and controls Clear communicator with technical and non-technical stakeholders Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.