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Systems Operation Engineer Norwich - Hybrid £45,000 - £50,000 + Holidays + Career progression + Short working week + Employee Discount Benefits + Great working Culture + Hybrid Working Are you a technically strong Systems & Operations Engineer looking to take ownership of mission-critical systems, acting as the technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment? This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services. You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving, you will mentor junior technicians, contribute to documentation, and help drive continuous improvement across systems and processes. This is a permanent role offering strong technical ownership, hybrid working, and the opportunity to make a real impact on critical services used nationwide. The Role: Act as the third-line escalation point for complex system and application issues Diagnose, troubleshoot and resolve high-impact incidents across cloud and on-prem environments Support 24/7 service delivery, including participation in out-of-hours cover Perform root cause analysis and implement long-term fixes Support new technology deployments and infrastructure improvements The Person Good experience in a third-line IT support or operations role Strong knowledge of Linux, AWS and modern cloud-based systems Programming experience with JavaScript, Python, React and Node Confident working within ITIL frameworks and controls Clear communicator with technical and non-technical stakeholders Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.