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Notre client dans le secteur Retail recherche un/une Administrateur(trice) Windows H/F Description de la mission : Contexte Le poste contribue à la stabilité, à la performance et à la sécurité d'un écosystème serveur fondé sur les technologies Microsoft. Cet environnement soutient des services critiques de l'entreprise. Mission Administrer le parc de serveurs Windows et veiller à sa disponibilité, à ses performances et à sa sécurité, notamment en assurant le patching des serveurs. Principales responsabilités Administrer le parc de serveurs Windows Assurer le patching des serveurs Veiller à la stabilité, à la performance et à la sécurité de l'environnement serveur Environnement technique Systèmes : Windows, Operating System Annuaire : AD Expertise : administration de systèmes techniques, architecture technique Livrables attendus Inventaire des serveurs à jour Rapports mensuels de conformité des patchs Compétences / Qualités indispensables : Administration de serveurs Windows, Patching de serveurs, Active Directory (AD), Administration de systèmes techniques, Architecture technique Compétences / Qualités qui seraient un + : /Informations concernant le télétravail : Oui — 2 jours/semaine

Network Infrastructure Engineer Our Client a bank with offices in Central London are looking to recruit a Network Infrastructure Engineer with at least 5 to 10 years hands-on experience. The Client is ideally looking for a candidate with a Financial Services or Banking sector experience. Technical/Functional skills Proficient in common windows operating systems Windows 11, Windows Server 2019-2025 , Redhat & Ubunto Linux based Operating Systems Software proficiency VMWare vSphere & vCenter v8.0 and above Veeam Backup and Replication Veeam Orchestrator and VeeamOne,Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Endpoint Central Microsoft Office 365 Bloomberg FXT/eikons Murex Treasury System SWIFT Alliance Access (SAA) Networking (IT), Cisco Switches and Routers Fortigate Firewalls, LAN/WAN Routing Hardware, Dell PowerEdge Servers, Dell PowerVault SAN Storage Data analysis - PC/Laptop support (formatting, imaging, etc). Experience of writing and updating IT policies, standards, procedures, and guidelines Needs experiencing in delivering projects in fast pace environment. This is 3 days in the office position at the Clients offices in Central London. This is a FTC position for 6 months with a salary of circa £45K - £55K. Do send your CV to us in Word format along with your availability and salary.

Customer Integration Engineer £50,000 - £60,000 + 36 Days Holiday + Private Medical Insurance + Pension + More Benefits Crawley - Hybrid (3 days per week) Are you a customer-focused engineer with strong Windows/Linux troubleshooting skills who wants to work at the forefront of gaming platform integration, helping global customers bring innovative products to market while developing tools, software solutions and integration technologies? This is an exciting opportunity to join a growing customer engineering team supporting the adoption of advanced gaming platforms across EMEA and international markets. You'll work directly with customers throughout evaluation, onboarding, integration and production readiness phases, helping them overcome technical challenges and accelerate deployment. The position offers a varied mix of customer engagement, technical problem solving and software enablement. You'll investigate complex issues across hardware, operating systems and software environments while collaborating closely with engineering, product and commercial teams. Alongside customer integration activities, you'll contribute to integration tools, scripts, OS images, documentation and best-practice resources that improve platform adoption and customer experience at scale. This role is ideal for a hands-on engineer who enjoys customer interaction, technical troubleshooting, continual improvement and cross-functional collaboration within an international technology environment. The Role: Support customer evaluation, onboarding, integration and production readiness activities Troubleshoot complex hardware, software and operating system issues Deliver technical workshops, demonstrations and onboarding sessions Develop and maintain integration tools, scripts and example applications Create technical documentation and provide feedback to product and engineering teams Occasional travel to customers, internal sites and industry events The Person: Experience in a customer-facing technical engineering role Strong Windows and/or Linux troubleshooting skills Background in hardware/software integration, embedded systems or industrial PCs Knowledge of programming or scripting languages such as C, C++, C#, Rust or Python Excellent communication skills with technical and non-technical stakeholders Reference number:BBBH280804 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

IT Infrastructure Support Engineer Our Client a bank based in Central London is looking to recruit a bright talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years IT Support experience. You will have at least to 5 to 6 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. The Client is rolling out MS Windows 11 and would therefore like to recruit an individual with these skills. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties · Familiarity with core banking systems or financial applications · Provide first/Second level support for hardware, software, and network-related issues and working knowledge of VMWare. · Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. · Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments. · Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Understanding of cybersecurity measures. · Perform routine system backups and assist with disaster recovery operations. · Monitor system performance and report abnormalities to senior IT staff · Assist with software updates, patches, and antivirus management. · Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA · Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a hybrid role with at least 3 days a week in the office in Central London. The salary for this position will be circa £40K - £45K. Do send your CV to us in Word format along with your salary and availability.

Banking Operations Officer with SWIFT Messaging We are recruiting for a Banking Operations Officer with at least 3 to 5 plus years experience to join the team at this bank based in Central London. Familiarity with MX SWIFT messaging, including formats such as pacs.008 and pacs.009, is desirable but not mandatory. Exposure to MX SWIFT messaging is preferred however, candidates without this experience will be considered, provided they demonstrate the ability to learn quickly Strong customer handling skills are essential, as the role involves direct communication with customers and delivering a high standard of customer experience. Candidate should possess knowledge of financial crime, principles and demonstrate the ability to apply these effectively within payment processing activities. Role Description The Banking Operations Officer with SWIFT Messaging at Nexus Jobs will oversee daily banking operations with a focus on processing, monitoring, and reconciling SWIFT messages. This full-time hybrid role is based in London, with the flexibility to work from home for part of the week. Responsibilities include validating and authorizing payment instructions, handling incoming and outgoing SWIFT traffic, and ensuring compliance with internal policies and regulatory requirements. The role also involves investigating and resolving transaction discrepancies, coordinating with internal teams and external counterparties, and preparing regular operational and risk-related reports. The officer will contribute to process improvements, support system enhancements related to SWIFT messaging, and help maintain robust controls within the operations function. Qualifications · Candidates should possess strong interpersonal and communication skills to collaborate effectively with colleagues, clients, and external banking partners. · Candidates should possess analytical skills and a solid understanding of finance to interpret transaction data, identify risks, and support accurate reconciliation. · Candidates should possess operations management skills, including experience with payment processing, SWIFT messaging workflows, and control frameworks. · Candidates should possess the ability to work with attention to detail, manage multiple tasks under time pressure, and follow structured procedures and regulatory guidelines. · Relevant experience in banking operations, payment services, or treasury functions, preferably with hands-on SWIFT messaging exposure. · Knowledge of banking regulations, AML considerations, and industry standards related to cross-border payments. · Proficiency with standard office software and banking operations systems; familiarity with SWIFT platforms and message formats (e.g., MT/MX) is an advantage. · Professional certifications or a degree in finance, business, economics, or a related field are beneficial. Treasury Settlements · Processing SWIFT payment instructions received from Head Office, branches and subsidiaries in the core banking system. · Processing MUREX entries in the core banking system for corporate customers and vostros. · To prepare and update incoming and outgoing pacs.009. · To inform Treasury of inward and outward pacs.009, when required. Swift Alliance · Create/modify/approve SWIFT messages when required. · Monitor and complete EOD reconciliation of SWIFT messages. · Ensure MT110, MT195, MT196, MT199, MT910, and MT999 are attended to in a timely manner. BACS Payment · Maker or Checker function for BACS Payment Periodic Instruction and earmarks on the core banking system and Bottomline PT-X. Teller Duties · To assist with counter service duties and input Teller Transactions in the core banking system. · To attend to encashment of cheques, deposits of cash and pay-in cheques. · Answering customers' queries over the counter and via telephone. · To maintain cash till when cash counter is open. Candidates with less than 2 years of relevant experience may be considered. The position is 5 days in the office. Salary will be in the range £35K - £40K. Do send your CV to us in Word format along with your salary and availability.

BELGIUM-BASED CANDIDATES ONLY. Our client in the banking and financial services sector is looking for an Automation Specialist – Infrastructure Patching (M/F). Job DescriptionContextThis assignment is part of a vulnerability and patch management programme within a large-scale international enterprise infrastructure environment. The infrastructure includes Linux and Windows servers hosted on-premises, in private clouds and in public clouds. The patching process is partially automated, and the objective of this assignment is to progressively reduce manual intervention and automate the entire patching lifecycle. The team operates with a high degree of autonomy, integrates with existing frameworks and collaborates with security control leads, programme stakeholders and offshore partner teams. Operational stability is critical. MissionDesign, develop and integrate automation solutions covering the end-to-end patching lifecycle, including preparation, patch deployment and post-patching activities. The specialist will identify remaining manual tasks, define a prioritised automation roadmap and implement automation solutions while ensuring the stability of production operations. Key ResponsibilitiesIdentify and assess manual steps in the patching lifecycle and define a prioritised automation roadmap. Design and implement automated pre-patching workflows by integrating existing Python and PowerShell pre-check scripts into pipelines using Ansible and/or Puppet. Develop automated remediation workflows for common failures occurring during patching cycles. Configure the automatic creation of ServiceNow incidents for failures that cannot be resolved through automation. Identify and implement post-patching automation integrated with existing automation layers. Integrate change management processes into the patching pipeline through ServiceNow, in accordance with ITIL requirements. Contribute to vulnerability management activities and accelerate remediation processes. Maintain an automation roadmap detailing milestones, implementation deadlines and progress, and provide regular updates to stakeholders. Coordinate implementation with internal teams and offshore partners, balancing innovation, quality and operational stability. Technical EnvironmentAutomation and configuration management: Ansible, Puppet Scripting: Python, PowerShell Service and change management: ServiceNow, ITIL Operating systems: Linux (RHEL-based environments), Windows Server Infrastructure: On-premises, private cloud and public cloud (IaaS) environments Patch management: Linux and Windows systems, as well as selected third-party application patches Expected DeliverablesA clear, up-to-date automation roadmap, with milestones and deadlines communicated to stakeholders. A reduction in manually performed pre-checks and successful integration with existing automation frameworks. Fewer manual interventions during patching cycles, with improved accuracy and speed in incident creation. A measurable reduction in manual post-patching tasks over time. Automated creation of change requests, management of approval workflows and closure processes. A contribution to improved vulnerability remediation lead times. Regular progress reporting and adequate visibility for stakeholders. Required ProfileExperienceThe required number of years of experience has not been specified. Hands-on experience in large-scale enterprise infrastructure environments is expected. Technical SkillsStrong proficiency in Ansible and/or Puppet, with the ability to design, develop and integrate automation solutions into existing frameworks. Strong Python and PowerShell scripting skills to automate pre- and post-patching tasks. Hands-on experience with ServiceNow, particularly in automating change and incident management processes and integrating APIs. Expertise in RHEL-based Linux environments and Windows Server. Knowledge of Linux and Windows patch management, including operating system patching and, to a lesser extent, third-party application patching. Experience working in hybrid environments spanning on-premises infrastructure, private clouds and public cloud IaaS. Soft SkillsAbility to independently identify automation opportunities, design solutions and drive their implementation. Strong analytical skills to assess complex manual processes and transform them into reliable, scalable automation solutions. A structured, delivery-oriented approach, with clear progress reporting and communication. Ability to collaborate effectively with internal teams and offshore partners. Adaptability and pragmatism when integrating automation without disrupting operational stability. Strong focus on quality and accountability in production patching environments involving operational risks. LanguagesEnglish is required. Mandatory Skills and CompetenciesAnsible and/or Puppet Python and PowerShell automation ServiceNow: change and incident management Linux (RHEL) and Windows Server Patch management and vulnerability management Hybrid cloud and on-premises environments Nice-to-Have SkillsNone specified. Remote Working ArrangementsHybrid working model. The split between remote work and on-site presence has not been specified.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

Software Developer Overview * The Software Developer will design and develop highly available, scalable solutions supporting enterprise storage platforms within a global financial services environment. * Develop in-house applications covering storage provisioning, monitoring, alerting, auditing, inventory and preventative maintenance. * Work across software development, infrastructure automation, storage technologies and Linux environments while integrating solutions with third-party technologies. * Collaborate with global technical teams and stakeholders to understand requirements and deliver effective technical solutions. Software Developer Responsibilities * Design and develop scalable applications using Python and/or Perl. * Develop tools for storage provisioning, monitoring, alerting, auditing and inventory management. * Build solutions supporting problem management, capacity management and preventative maintenance. * Integrate enterprise storage solutions with third-party technologies and platforms. * Support storage virtualisation, automation and software-defined storage solutions. * Follow SDLC best practices across large-scale software development projects. * Troubleshoot issues across operating systems, networks, applications and storage infrastructure. * Work with customers to understand requirements and articulate appropriate technical solutions. * Contribute to infrastructure automation and observability initiatives. Software Developer Skills and Experience * Strong software development experience using Python and/or Perl. * Proven experience applying SDLC best practices within large software development projects. * Strong Computer Science fundamentals. * Object-Oriented programming and SQL knowledge would be advantageous. * Enterprise Linux experience, particularly RHEL, would be highly desirable. * Knowledge of enterprise storage technologies including Fibre Channel, iSCSI, SCSI, NFS, CIFS, Object Storage, RAID and distributed storage would be advantageous. * Understanding of storage virtualisation, provisioning, performance and capacity management. * Kubernetes, OpenShift, Docker or containerisation experience would be beneficial. * AWS, Azure or Google Cloud experience would be advantageous. * Strong troubleshooting skills across operating systems, networking and storage. * Experience with NetApp, IBM Spectrum Scale, HDS, EMC, Brocade SAN or Veritas technologies would be beneficial. * Strong communication, organisation and prioritisation skills. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IBM WebSphere Message Broker v6 and later administration IBM WebSphere Message Broker v6 and later development skills IBM WMQ v6 and later administration Database skills – Oracle 10g and later and DB2 Knowledge of AIX and Linux operating systems Overview knowledge of Mainframe Knowledge of Clearquest and Clearcase Experience of technical and operational processes used to deploy, support and maintain a Message Broker environment. Diagnostic skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments. Strong quality and service focus. Experience of delivering complex projects and / or incident recoveries. Experience of operating in a service delivery environment with good understanding of frameworks and processes. Proven systematic and analytical approach to problem solving with the ability to implement effective business solutions. Excellent communication skills Strong stakeholder management skills. Self-starter who can prioritise own workloads. IBM Certified Solution Developer - WebSphere Message Broker Certification IBM Certified WebSphere Message Broker - Administration Certification Please send your CV to us in Word format, along with your availability and salary expectations.