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Key Responsibilities Work closely with the Automation Lead and Product Manager to identify opportunities and shape the roadmap. Keep up to date with Ivanti developments and opportunities they may create for the department. Set and promote high standards of work. Build a supportive, transparent, and collaborative working environment. Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions. Actively participate in Agile ceremonies. Key Outputs and Deliverables Perform daily administration, troubleshooting and resolution of any issues arising within the Ivanti platform. Support the development of customisations, configurations and enhancements and the testing and release of these into production. Maintain development, test and live server environments. Develop and maintain dashboard and reporting features in response to business needs and to support performance monitoring and analysis. Develop the business-facing portal to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to e