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Job Title: IT Field Maintenance Engineer Location: St Asaph, North Wales Salary: £27,000 - £29,000 per annum Job Type: Full-time / Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph. Responsibilities: Attend customer sites to diagnose and repair services where applicable Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment. Install and configure software applications and operating systems. Provide technical support to users, assisting with hardware and software-related concerns. Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures. Collaborate with other IT professionals and departments to improve system reliability and efficiency. Ensure compliance with IT policies, security protocols, and best practices. Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for always giving a world-class service What we're looking for: Have an ICT background with 2nd Line Experience Practical knowledge of being on site to support Customers with IT issues. Solid experience in customer service (excellent verbal and written communication skills required) Full UK driving licence Benefits: Competitive salary of £27,000 - £29,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.

Job Title: Principal Engineer - Support Engineering (RCM - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable dependant on experience. What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Reviewing software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Supporting stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Providing software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs Carrying out internal assurance of team outputs Supporting with ad-hoc technical queries Facilitating working groups / workshops in relation to technical queries Your skills and experiences: Essential: Degree or equivalent skills knowledge and experience in the C&I (control & instrumentation), PLC (programmable logic control) ecosystems and software support discipline Excellent verbal and written communication skills Excellent IT skills The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues Desirable: Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11 Knowledge of LCM (Lifecycle management) Understanding of ILS (integrated Logistics support) Knowledge of software development lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Support Engineering Team: This role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.