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Key Responsibilities Strategic & Operational Incident Management Shape and refine incident response practices and procedures. Review and optimize response plans to keep pace with technological and industry evolution. Analyze incident trends and drive long-term improvements aligned with global standards. Cross‑Team Coordination Act as a communication bridge across IT, security, and business units during critical events. Coordinate teams to ensure smooth processes and effective collective problem-solving. Promote collaborative ways of working to enhance overall incident readiness. Prevention, Training & Continuity Detect weaknesses in the IT environment and recommend preventive actions. Deliver training initiatives to reinforce incident response skills. Run simulation exercises to validate preparedness and support continuity efforts. Compliance & Governance Keep up with evolving regulatory requirements affecting incident management. Ensure internal processes meet or exceed compliance expectations. Support alignment of major improvements with global governance directives. Daily Incident Handling Triage, prioritize, and follow up on incidents based on impact. Provide clear updates to stakeholders. Use daily data insights to guide incremental improvements.