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* Undertake incident and request tasks * Possess 2nd line responsibility for resolving incidents to SLA * Maintain a ?2% incident per month target * Be responsible for the completion of assigned works within allocated timeframes * Undertake Project Tasks, supporting both internal and external Project Managers * Undertake Non Standard Requests tasks to agreed timescales * Proactively communicate and coordinate with Level 3 teams to highlight major level issues * Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. * Install & configure software and hardware Your skills and experience * An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. * Experience handling LTSC Channels and KIOSK is highly desirable * Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity * An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) * Excellent customer interface and customer service skills * Some flexibility with working hours when needed * Full UK Driving License. * SC Cleared or required to undertake SC Clearance Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job title: User Researcher Location: London (Hybrid Working) Contract Length: 12 Months Day Rate: £475 per day Security Clearance: Must be eligible for BPSS clearance Overview We are seeking an experienced User Researcher Experience Consultant to support the delivery of a major mobile application programme. This role offers an opportunity to shape digital services through user-centred research, ensuring products and services are designed around genuine user needs and evidence-based insights. The successful candidate will lead research activities across complex digital services, working closely with multidisciplinary teams to generate actionable insights, influence strategic decision-making, and improve user experiences. You will champion user research best practices, helping to embed user-centred ways of working across the organisation while ensuring research outcomes are aligned with business objectives and delivery priorities. Key Responsibilities * Lead and deliver user research activities across the full product and service lifecycle. * Plan, conduct, and synthesise qualitative and quantitative user research. * Drive adoption of evidence-based decision-making through actionable research findings and recommendations. * Champion user-centred design principles and research best practices across multidisciplinary teams. * Collaborate closely with Service Designers, Product Managers, Business Analysts, Developers, and Delivery Managers. * Influence service strategy, priorities, and roadmaps through robust user insight. * Design and facilitate workshops, interviews, usability testing, surveys, and discovery activities. * Translate complex user needs into clear recommendations for product and service improvements. * Ensure research activities align with programme objectives, delivery plans, and organisational goals. * Support the development and maintenance of research repositories, insight libraries, and knowledge-sharing practices. * Present research findings to senior stakeholders and provide strategic recommendations. Essential Skills & Experience * Proven experience as a User Researcher, Senior User Researcher, UX Researcher, or similar research-focused role. * Strong expertise in user-centred research methodologies and evidence-based design practices. * Experience planning and conducting a variety of research techniques, including interviews, usability testing, surveys, and observational research. * Demonstrable experience translating research findings into practical recommendations that influence product and service decisions. * Excellent stakeholder management and communication skills. * Experience working within agile, multidisciplinary delivery teams. * Strong analytical and synthesis skills, with the ability to communicate complex findings clearly to both technical and non-technical audiences. Highly Desirable Experience * Experience delivering digital projects within the public sector, healthcare, or similarly regulated environments. * Experience supporting mobile application development programmes. * Experience influencing strategic decision-making through user insight and research-led evidence. Candidate Profile The ideal candidate will be an experienced researcher who is passionate about understanding user needs and using evidence to improve services. You will be comfortable engaging with stakeholders at all levels, leading research initiatives independently, and helping organisations embed user-centred practices into their culture and delivery approach. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Senior Project Manager Needed! An Insurance client of mine is seeking a Senior Project Manager to drive expansion initiatives within its operations and change management team. This role is pivotal in supporting the Programme Manager to deliver against strategic growth objectives across multiple locations, ensuring the successful implementation of business and IT capabilities, as well as operating models aligned with approved business plans. The role is for an initial 6 months with scope of extensions paying up to £850 per day inside IR35 requiring 2 days in London office. You will be responsible for developing and rolling out products such as professional indemnity, Surety, Construction & Engineering, Property and Renewable Energy, Casualty & Health lines of business. Experience leading functional work streams across underwriting, claims, finance, IT, operations, HR, and legal will be advantageous. . Experience with post go live backlog management activities is essential for this opportunity to support with the Day 2 activities for post product roll outs. Strong stakeholder management, organisational, analytical, and communication skills Specialty insurance experience is essential for this opportunity. If this role is of potential interest please apply with an updated version of your CV and I'll endeavour to get back to you if suitable. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job title: Lead Design Role Location: London (Hybrid) Contract: 12 Months Overview We are seeking an experienced Lead Designer to provide strategic design leadership across a multidisciplinary team, delivering user-centred digital products and services. This role will be responsible for driving design excellence, establishing best practices, and ensuring the delivery of high-quality, accessible, and intuitive user experiences. Working closely with stakeholders, product teams, and technical colleagues, the successful candidate will shape design strategy, mentor designers, and champion human-centred design principles throughout the product lifecycle. Key Responsibilities * Lead and manage multidisciplinary design teams, fostering a collaborative and high-performing culture. * Mentor, coach, and support designers to develop their skills and advance their professional growth. * Define and implement design governance frameworks to ensure consistency, quality, and adherence to standards. * Establish and maintain design standards, best practices, and design system principles across projects. * Develop and communicate a clear design vision and strategy aligned with organisational objectives. * Create and manage design roadmaps, ensuring priorities are aligned with business and user needs. * Champion human-centred design methodologies throughout the end-to-end product development lifecycle. * Plan and conduct user research activities to gather insights and validate design decisions. * Facilitate user interviews, stakeholder workshops, and discovery sessions to understand requirements and opportunities. * Lead usability testing initiatives, analysing findings and translating insights into actionable improvements. * Collaborate with product managers, developers, researchers, and senior stakeholders to deliver impactful user experiences. * Promote evidence-based design decision-making through research, data, and user feedback. Essential Skills & Experience * Proven experience leading multidisciplinary design teams within complex environments. * Strong background in UX, Service Design, Product Design, or related disciplines. * Experience developing and implementing design strategies, governance frameworks, and design standards. * Demonstrated expertise in human-centred design and user-centred methodologies. * Strong user research capabilities, including user interviews, workshops, and usability testing. * Experience managing design roadmaps and influencing product direction. * Excellent stakeholder management, communication, and facilitation skills. * Ability to mentor and develop design professionals at varying levels of experience. Desirable Experience * Experience working within large-scale digital transformation programmes. * Knowledge of accessibility standards and inclusive design practices. * Experience working in Agile and multidisciplinary delivery environments. This is an excellent opportunity for a senior design professional to lead design initiatives, influence strategic decision-making, and drive the delivery of exceptional user-centred experiences within a complex organisation. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

UK based - Hybrid 3 days onsite 2 working from home. London, Bristol, Birmingham 3-6 month rolling Inside IR35 We are looking for number of Senior AI Native System Engineers, to join our Mobile networks team to transform the network using AI. The skill sets we are looking for are: - Systems engineering depth: Extensive experience designing complex software systems, distributed systems, data platforms or cloud-native services. - AI-native engineering mindset: Practical experience using AI-assisted engineering tools or coding agents to improve software delivery, testing, documentation or design productivity. - Technical fundamentals: Strong knowledge of algorithms, data structures, concurrency, operating systems, networking, APIs, integration patterns and performance trade-offs. - Cloud and platform experience: Good knowledge of cloud compute platforms, preferably AWS, including architecture patterns, security, observability, deployment and cost considerations. - Programming capability: Comfortable with system-oriented or strongly engineered languages such as Go, Rust, C/C++, Java or equivalent; Python experience is desirable for data and automation use cases. - Architecture and design leadership: Proven ability to set technical direction, resolve complex design trade-offs and guide engineering teams through ambiguity. - Quality and governance: Experience embedding secure-by-design, test-first, observable and compliant engineering practices into delivery workflows. - Communication: Able to communicate clearly with users, engineers, product owners and senior leaders, bridging business outcomes and technical decisions. - Learning agility: Demonstrates curiosity about how systems work beneath abstraction layers and the ability to learn new technologies quickly. Please share your latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job title: Data & AI Product Owner Contract Length: 1 year Location: London (hybrid) IR35: Inside Sector: Oil & Gas / Energy Role Summary We are seeking an experienced Data & AI Product Owner with a strong consulting mindset to lead the vision, strategy, and delivery of AI-powered data products and enterprise data platform capabilities. The ideal candidate will bridge business and technology, identify high-value AI opportunities, define product roadmaps, and drive adoption of Data & AI solutions that create measurable business outcomes. This role requires deep experience in Product Management, AI/GenAI, Data Analytics, Data Platforms, Stakeholder Engagement, and Digital Transformation. The candidate should be capable of advising senior business leaders on how AI can transform processes, improve productivity, reduce costs, and unlock new business value. Key Responsibilities * Define and own the product vision, strategy, roadmap, and value realization for Data & AI products. * Partner with business stakeholders to identify and prioritize AI, GenAI, Analytics, and Automation opportunities. * Act as a trusted advisor, helping business teams translate challenges into scalable AI-driven solutions. * Drive product discovery, business case development, value estimation, and prioritization. * Lead AI use cases involving Copilot, AI Agents, RAG, Knowledge Assistants, Intelligent Automation, Predictive Analytics, and GenAI solutions. * Collaborate with Data Engineers, AI Engineers, Architects, and Business teams to deliver products aligned with business objectives. * Own product backlog, user stories, acceptance criteria, and product releases. * Define and track KPIs, adoption metrics, business outcomes, and ROI. * Drive AI adoption, change management, and stakeholder engagement across the organization. * Ensure Responsible AI, Data Governance, Security, and Compliance principles are embedded within product design. Required Skills & Qualifications * 10+ years of experience in Product Management, Consulting, Data Analytics, or Digital Transformation. * Strong experience as a Data Product Owner, AI Product Owner, Product Manager, or Management Consultant. * Deep understanding of Generative AI, Agentic AI, Machine Learning, Data Analytics, and Enterprise Data Platforms. * Experience with AI ecosystems including: Microsoft Copilot, Azure AI Foundry, GitHub Copilot, Claude, Databricks Mosaic AI, MLflow, AI Agents and Knowledge Assistants * Strong knowledge of Data Lakehouse, Data Warehouse, Analytics, and modern cloud data platforms. * Ability to create product strategies, business cases, investment proposals, and executive-level presentations. * Excellent stakeholder management, facilitation, consulting, and communication skills. * Strong understanding of Agile, Scrum, Product Management, and Value Delivery frameworks. Preferred Qualifications * Experience in Commodity Trading, Supply Chain, Energy, Manufacturing, or Large Enterprise Data Programs. * Experience leading AI transformation and AI adoption initiatives. * Exposure to Prompt Engineering, AI Governance, and Responsible AI practices. * MBA or equivalent consulting experience is preferred. Success Measures * Increased adoption of AI and GenAI solutions across business functions. * Measurable productivity gains and business value delivered through AI. * Strong product adoption, customer satisfaction, and stakeholder engagement. * Accelerated delivery of Data & AI products and innovation initiatives. * Clear realization of business outcomes, ROI, and operational efficiencies. Ideal profile: A hybrid of Product Owner + Management Consultant + AI Strategist who can engage executives, identify business opportunities, shape AI strategy, define use cases, and drive delivery of enterprise-scale Data & AI products from concept to value realization. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Full Stack AI Engineer Up to £65,000 + Progression towards AI Implementation Lead + Medical + Enhanced Pension + 27 Days Holiday plus Bank Holidays Scunthorpe, North Lincolnshire (Commutable from: Doncaster, Grimsby, Hull, Lincoln, Gainsborough, Brigg, Goole, Barton-upon-Humber) Are you a Full Stack Developer using AI coding tools to accelerate development, looking for ownership of projects and the opportunity to shape AI implementation across a major manufacturing business? This is an opportunity to join a long-established UK manufacturer undergoing a major modernisation programme. You will deliver practical software solutions while developing towards a position leading wider AI adoption across the business. Initially, you will build and improve internal applications using GitHub Copilot, starting with a PHP/Laravel project. Working from supplied requirements, you will own development, testing and deployment, ensuring your code is secure, maintainable and production-ready. The business uses a broad range of technologies, so wider software experience and the ability to learn unfamiliar systems will be valued. You will need to understand, challenge and debug AI-generated code, taking responsibility for the finished application. Longer term, the role offers progression towards AI Implementation Lead, helping shape AI strategy and delivering projects to improve processes, efficiency and performance across the wider business and manufacturing environment. This role would suit a hands-on Full Stack Developer who enjoys working independently, can demonstrate effective use of AI coding tools and wants to build towards broader AI implementation responsibility. The Role: *Full Stack development using AI tools to accelerate delivery *Initial PHP/Laravel project, followed by other internal applications *Own development, testing and deployment from supplied requirements *Review and validate generated code for security, correctness and maintainability *Longer-term progression towards wider business and factory AI implementation *Fully onsite in Scunthorpe, 36.5 hours per week - Mon-Fri The Person: *Full Stack development experience, delivering applications independently *Working knowledge of PHP/Laravel; broader language experience advantageous *Practical experience using AI coding tools such as GitHub Copilot *Confident reviewing, debugging and testing AI-generated code *Interested in progressing towards AI implementation and business strategy *Commutable to Scunthorpe and happy working fully onsite Reference Number: BBBH281168 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.