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Capacity Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers capacity monitoring, demand forecasting, performance analysis, resilience, risk management and capacity improvement planning. This position is suited to an experienced Capacity Manager with strong IT service management expertise who is comfortable coordinating technical teams and providing clear capacity insight to operational and senior stakeholders. Capacity Manager Responsibilities Monitor service, infrastructure and application capacity, utilisation and performance trends. Identify capacity constraints, bottlenecks and risks before they affect live services. Coordinate capacity planning activities across infrastructure, application and service teams. Assess current capacity against business demand and anticipated future requirements. Produce demand forecasts and growth plans to support future service requirements. Assess the impact of major incidents on service capacity, performance and resilience. Support recovery planning during major incidents where capacity or performance has been affected. Escalate capacity-related risks to operational teams, service leadership and relevant stakeholders. Develop and maintain capacity reports, dashboards and performance metrics. Produce Capacity Risk Assessments and recommend appropriate mitigation actions. Develop and track Capacity Improvement Plans through to completion. Work closely with technical teams to ensure capacity requirements are incorporated into service planning and operational decision-making. Support continual service improvement by identifying opportunities to improve performance, resilience and resource efficiency. Capacity Manager Skills and Experience Strong Capacity Management experience within complex IT service environments. Proven experience monitoring infrastructure, application and service capacity. Strong experience analysing performance, utilisation, demand and capacity trends. Experience identifying capacity constraints, bottlenecks and service risks. Strong demand forecasting and capacity planning experience. Experience producing Capacity Risk Assessments and Capacity Forecasts. Experience producing Performance and Utilisation Reports, dashboards and management information. Experience developing and managing Capacity Improvement Plans. Experience supporting major incident recovery where capacity, resilience or performance is affected. Strong understanding of IT service resilience, availability and performance management. Experience coordinating capacity requirements across multiple technical teams and service areas. Strong understanding of IT service management and ITIL-aligned processes. Strong analytical, problem-solving and risk management skills. Strong stakeholder management and communication skills across technical, operational and leadership teams. ITIL knowledge or certification would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Senior Data Analyst with SQL Server SSIS and Network Engineering Our Client a bank based in Central London is seeking a highly motivated Data Analyst to play a key role in building and maintaining a robust digital data infrastructure. This position supports data users across the business, ensuring high-quality data extraction, reporting, and analytics capabilities. Working closely with the IT Manager and various business units, you will help strengthen compliance and regulatory risk management through effective management information (MI) reporting and analytical insights. The Client would ideally like you to have experience of Network Engineering in addition to the Data Engineering skills. Must have at least 7 to 10 years solid Data Engineering experience and ideally 1 to 2 years Networking Engineering and Support experience. Ideally have the following skills LAN/WAN Administer, maintain, and optimize Windows and Linux server environments. · Manage VMware virtualized infrastructure (vSphere 8 and above). · Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. · Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. · Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). · Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). · Manage patching processes using Manage Engine Patch Manager Plus. · Support Microsoft 365 services and related cloud technologies. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence Responsibilities Develop, maintain, and enhance the Branch's digital data infrastructure to ensure reliability and accessibility. Deliver accurate and timely data extraction, MI analysis, and reporting to support operational, compliance, and regulatory needs. Work collaboratively with IT and business departments to understand data requirements and provide analytical support. Explore, evaluate, and propose new technologies/tools to improve data management, governance, and reporting efficiency. Ensure data integrity and support the implementation of best practices in data governance. Assist in identifying and managing data-related risks, supporting the Branch's compliance and regulatory frameworks. Must have: Strong analytical skills with experience in data extraction, transformation, and reporting. Proficiency in SQL Server, data visualisation tools (e.g., Power BI, Tableau), and data management technologies. Understanding of data governance, regulatory reporting, and compliance requirements (banking/financial sector experience a plus). Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams and communicate complex information clearly. Coming from an IT support function is a bonus Data Analysis and Management  Maintain and develop SSIS packages  Perform ad-hoc data extraction and analytics based on requirements from business  Develop data visualization for business  Work with business to enhance the data available to the data warehouse  Assist in testing reporting solutions developed by external vendors  Support and maintain the generation of internal MI reports  Support and advise the business on data related matters and automation possibilities  Any other responsibilities / tasks as assigned by the Head of IT from time to time Business Performance  Support the department's operations as and when needed and any other tasks assigned by the business stakeholders.  Work with the Managers to ensure the business is in compliant with applicable rules and regulations that falls within the department's remit.  Work with the business to ensure timely submission of relevant department's reports  To adhere and follow all applicable Bank/Group policies and procedures. Data accuracy and ownership duties  To ensure all data worked on and or/shared with internal/external clients are accurate.  Escalate any data issues to the business promptly and without delays.  Ensuring any data sharing requests are discussed with business/DPO so that prior authorization is given and follows GDPR / department's SOPs. Regulatory Compliance duties Comply with all applicable individual conduct rules (especially the FCA Conduct Rules, Regulations, Bank policies and procedures and the banking Compliance. Technical/Functional skills - Knowledge in SQL query is essential - Working experience in administration and development with SQL (experience with SQL Server and SQL Server Integration Service is preferred) - Experience in working with data visualization tools such as Power BI - Experience in working with scripting language such as VBA and Python - Experience working with Power Automate is a plus - Required understanding of the business and business units Personal skills (Soft Competencies [Core/Leadership]) - Personal integrity and ethics - Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risk You will have at least 7 to 10 years' relevant experience working in the data field, preferably in an established bank or financial institution. Qualifications (Basic Degree/Diploma) Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistics, Information Systems, or similar) This is an exciting position within a bank with interesting projects based in Central London. The salary for this position is in the range £60K- £75K. Please do send your CV to us in Word format along with you salary and availability.

Server Tooling and Orchestration Specialist - Remote - Outside IR35 Must have or be eligible to obtain SC Clearance The role combines hands-on SCORCH runbook development and troubleshooting with PowerShell automation and integrations across ServiceNow, SCOM, Active Directory and Microsoft Entra ID. This position is suited to an experienced SCORCH specialist who understands enterprise automation and is comfortable taking ownership of critical production services within an ITIL-aligned environment. Server Tooling and Orchestration Specialist Responsibilities Administer, support and maintain Microsoft System Center Orchestrator (SCORCH) environments. Maintain the availability, health, performance and resilience of production and non-production SCORCH platforms. Design, maintain, test, deploy and optimise SCORCH runbooks. Develop and support PowerShell-based automation workflows for request fulfilment and operational automation. Diagnose failed automations, integration failures and workflow errors. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online and Microsoft Teams. Support ServiceNow ITSM workflows, automated ticket creation, request fulfilment and REST API integrations. Support SCOM alert processing, event management and monitoring integrations. Plan and deliver patching, upgrades, releases, capacity management and platform lifecycle activities. Investigate incidents and problems affecting automation services and contribute to root cause analysis. Support service restoration and major incidents involving automation, monitoring or integration services. Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures. Deliver changes in line with ITIL processes, security controls, SLAs and agreed change windows. Server Tooling and Orchestration Specialist Skills and Experience Strong hands-on Microsoft System Center Orchestrator (SCORCH) experience is essential. Proven experience supporting, troubleshooting and maintaining SCORCH runbooks and automation services. Experience designing, testing and deploying Orchestrator runbooks within enterprise environments. Advanced PowerShell scripting and automation experience. Desirable Experience of ServiceNow Integration experience Experience with Kelverion Integration Packs would be advantageous. Experience with SQL Always On Availability Groups, Hyper-V Replica or highly available SCORCH architectures would be beneficial. VMware PowerCLI, virtualisation, hybrid Data Centre or wider infrastructure automation experience would be advantageous. Experience supporting secure, regulated or highly governed environments would be beneficial. Flexibility to support out-of-hours activities where required. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Change Manager - Remote - Outside IR35 Must have an Active SC Clearance The role covers the full change lifecycle, from strategy, impact assessment and readiness through to stakeholder engagement, communications, training, adoption and benefits realisation. This position is suited to an experienced Change Manager with a strong background in Government, Public Sector or other highly regulated environments. Change Manager Responsibilities Develop and deliver comprehensive change management strategies aligned with programme and client objectives. Conduct change impact assessments and organisational readiness assessments. Develop stakeholder engagement, communication, adoption and business readiness plans. Create and maintain change roadmaps, schedules and governance frameworks. Build strong relationships with senior client stakeholders, programme leadership, operational teams and external partners. Facilitate stakeholder workshops, discovery sessions and impact assessments. Develop communication strategies and messaging for different stakeholder groups. Establish and maintain change governance, reporting and control processes. Support Change Advisory Boards (CABs) and other governance forums where required. Manage change-related risks, issues, actions and dependencies. Identify resistance and barriers to adoption and develop appropriate mitigation plans. Define training requirements and support end-user training and knowledge transfer. Monitor adoption, engagement, benefits realisation and business outcomes following implementation. Support continuous improvement and lessons-learned activities throughout the programme. Change Manager Skills and Experience Extensive experience in Change Management, Business Transformation or Organisational Development. Strong Organisational Change Management (OCM) experience. Proven experience delivering complex transformation and change programmes. Experience within Central Government, Public Sector, Defence, Healthcare, Local Authority or another highly regulated environment. Strong experience conducting change impact assessments, stakeholder analysis and business readiness assessments. Experience developing adoption strategies and supporting benefits realisation. Strong stakeholder management with experience engaging senior client and executive stakeholders. Experience with programme governance, risk and issue management, reporting and change control. Strong workshop facilitation, communication, presentation, negotiation and conflict resolution skills. Experience developing change communications, training strategies and engagement activities. Strong understanding of programme and project delivery lifecycles. Prosci or Change Management Institute (CMI) certification would be advantageous. PRINCE2, MSP, PMP, Agile or ITIL certification would also be beneficial. Previous Ministry of Justice (MOJ) or wider Central Government experience would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

DB2 Mainframe Administrator We are looking for an experienced DB2 Mainframe Administrator to support a Large programme , with a key focus on the migration of CA/Broadcom DB2 tooling to IBM. You will be responsible for the administration, configuration and performance of DB2 on z/OS, supporting upgrades, migrations, backup and recovery, DB2 utilities, troubleshooting and production support. Key experience: - Hands-on DB2 on z/OS experience at System Administration / DBA level. - Experience migrating CA/Broadcom DB2 tools to IBM, ideally CA Fast Check, Fast Index, Fast Load or Fast Recover to the IBM DB2 Utilities Suite. - Strong knowledge of DB2 utilities including REORG, RUNSTATS, LOAD, COPY and RECOVER. - Experience with DB2 performance tuning, storage, backup/recovery and capacity management. - Strong z/OS, JCL and SDSF knowledge. - Experience providing L2/L3 support, troubleshooting and root-cause analysis. - Familiarity with SPUFI, QMF and DB2 Admin Tool. - Experience working within controlled change, release, security and compliance environments. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Treasury Systems Support Manager The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform operates effectively, evolves in line with business needs, and maintains strong governance and control within the FIS Integrity SaaS model. The Client is implementing FIS Integrity – so any experience of this would be an advantage. Essential 8–12+ years Treasury systems experience Experience managing support teams and vendors Strong understanding of Treasury operations Experience with SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned to Treasury outcomes Ensure platform governance protects liquidity, payments, risk processing, and reporting Oversee control frameworks spanning operations, change, and vendor delivery Major Incident & Treasury Risk Escalation Management Protects Treasury from operational disruption, financial risk, and reputational impact during severe incidents. Own major incident management and escalation processes Chair incident bridge calls and direct cross‑team prioritization until resolution Ensure timely, business‑appropriate communication to Treasury stakeholders Monitor incident trends and drive structural improvement Stakeholder & Vendor Management Supporting Treasury Outcomes Ensures vendors and internal teams deliver services aligned to Treasury priorities, controls, and risk tolerance. Act as the primary interface between Treasury, IT, and system vendors Manage vendor performance against contractual and operational expectations Escalate vendor risks that threaten Treasury operations or controls Align stakeholders across business and technology domains Release & Change Governance with Treasury Oversight Ensures Treasury support capability is correctly resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‑critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‑severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continuous service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence (readiness minutes, sign-offs, comms, cutover outcomes). Vendor performance scorecard and escalation record including remedial actions and follow-up. Audit evidence coordination across SoD, access, change governance, and operational controls. SaaS Ways of Working Own end-to-end governance across a vendor-managed platform, including release cadence alignment to Treasury windows. Ensure vendor engagement is structured, evidence-based, and aligned to service outcomes and controls. Maintain clear separation of accountabilities across L2/L3/ITBP to prevent dilution and duplication. Ensure SaaS operating constraints are understood and built into planning, risk management, and governance. Desirable Experience managing global or multi-region support models Exposure to system implementation or transformation programs Qualifications · Degree in Finance, IT, or related discipline ITIL / PMP (preferred) The role requires: Managing a complex multi-system environment Balancing operational stability with change delivery Coordinating across business, IT, and vendors Driving continuous improvement in a controlled environment Declare Major Incidents, chair bridge calls, and direct cross-team prioritization through to resolution. Approve service priorities and resource allocation across BAU, incidents, and change activity. Approve KPI/SLA targets, service standards, and improvement initiatives based on outcome performance. Escalate vendor performance and invoke contractual/management levers where service levels are at risk. Confirm service governance sign-off for go/no-go decisions with inputs from ITBP (business readiness) and L3 (technical readiness). The role operates as the overall governance authority and risk owner for Treasury technology services, ensuring that operational delivery, vendor performance, and change activity protect Treasury from financial loss, regulatory failure, and reputational risk: Treasury systems operate reliably and support business operations Incidents are managed effectively with minimal disruption Changes are delivered in a controlled and governed manner Vendors and internal teams operate in alignment The platform evolves in line with business needs The role acts as the end-to-end owner of the Treasury technology service, balancing operational delivery, governance, and strategic alignment. · Excellent communicator, high credibility and influence at all levels including; ₋ Treasury team (and wider Treasury teams within the Group) ₋ Treasury leadership and stakeholders ₋ L1, L2, L3 technical teams & Support manager ₋ IT leadership and delivery teams ₋ Senior governance forums (SteerCo, CAB) ₋ IT operations and infrastructure teams ₋ finance team * Corp IS team Internal Audit team ₋ SSC (Shared Service Centre) ₋ Finance teams within the business units * System vendors ₋ Relationship Banks * System user communities The role will be based in Central London and is hybrid 3 days in the office. The salary for the role will be around £90K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and availability.

PMO Planner We are looking for an experienced PMO Planner to support a complex, large-scale programme in Basingstoke. You will be responsible for maintaining integrated programme schedules, tracking milestones, dependencies and critical paths, and providing clear planning insight to support effective programme delivery. Key experience: - Proven experience in PMO planning / project or programme scheduling. - Experience managing integrated schedules across multiple projects or workstreams. - Strong understanding of milestones, dependencies, critical paths and schedule risk. - Ability to identify slippage and provide recovery planning and constructive challenge. - Strong reporting and dashboarding skills for senior governance forums. - Advanced MS Project and Excel skills; PowerPoint and SharePoint experience. - Strong analytical, organisational and stakeholder management skills. - Experience working within complex programmes, Defence or Government environments would be highly desirable. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

PMO Exit Specialist We are looking for an experienced PMO Exit Specialist to support a large-scale programme, taking ownership of exit planning, governance and delivery through to successful closure. You will coordinate internal teams, clients and suppliers, ensuring exit activities are delivered effectively while protecting business continuity, commercial outcomes and stakeholder relationships. Key experience: - Proven experience in PMO exit, programme exit, service transition or programme closure. - Experience managing complex, enterprise-scale programmes and multiple stakeholders. - Strong understanding of governance, risks, dependencies, reporting and contractual obligations. - Confident engaging with senior client and internal stakeholders. - Experience with supplier transitions, knowledge transfer, documentation and handover. - Strong commercial awareness and ability to manage issues and risks in high-pressure environments. - Defence / National Security experience Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Project Management / PMO Professional We are looking for a Project Management / PMO professional to support a large-scale programme for a Defence client. You will work in a complex environment, supporting the Project Manager with governance, planning, reporting, RAID management, financial tracking and stakeholder coordination. Your role will involve: - Supporting the Project Manager with day-to-day project and programme management. - Maintaining project plans, schedules, milestones and actions. - Managing RAID logs, reporting and project governance. - Supporting financial tracking, forecasting and change control. - Coordinating internal teams, suppliers and key stakeholders. - Supporting delivery across time, cost, scope and quality. - Ensuring project documentation, assurance and audit requirements are maintained. Key experience: - Minimum 2 years' PMO / Project Support experience. - Experience working across projects through the full lifecycle. - Defence, National Security or Government experience highly desirable. - Strong experience with project governance, reporting, RAID and financial management. - Familiarity with PRINCE2, Agile or SAFe methodologies. - Confident working with senior stakeholders in complex and challenging environments. - Experience supporting technology/ICT projects would be advantageous. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. The contract duration is 3 months. The daily rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Credit Risk Analyst, you'll play a key role in shaping the future of our lending portfolios. You'll be at the forefront of credit decision optimisation, using data-driven insights to refine our strategies across the credit risk lifecycle. You'll help ensure lending decisions remain accurate, responsible, and aligned with our risk appetite and business goals, while supporting growth, customer outcomes and regulatory expectations. This is a high-impact role where your analytical expertise and curiosity will directly influence our ability to lend safely and fairly. Key Responsibilities - Develop expert understanding of new business originations and in-life credit risk management, including all aspects of credit decisioning and customer journeys - Optimise our credit underwriting - both automated and manual - to improve accuracy, efficiency, and control - Monitor and evaluate strategy performance, including underwriting, limit changes to drive performance improvements. - Investigate and develop new data sources to enhance insight and decision capability - Build and maintain datasets, dashboards and MI to support data-driven strategy decisions - Support business growth and profitability while balancing risk, reward and responsible lending - Work closely with 2LoD Credit Risk and Compliance to ensure strategies align with risk appetite and regulatory expectations - Collaborate with Product, Data and Engineering teams to deliver rapid, safe implementation of credit rules and enhancements - Produce thoughtful, actionable analysis and clear recommendations for decision-makers

About the role We are seeking a highly motivated and experienced Product Manager to lead the development and delivery of solutions that enhance the efficiency, accuracy, and scalability of configuration promotion and customer onboarding automation across environments. This role is pivotal to drive value to our customers quickly by enabling a seamless and intuitive user experience (UX) that empowers internal teams to manage configuration promotion processes for large-scale enterprise applications with ease and confidence. You will also be responsible for product management of customer onboarding automation, helping to streamline and accelerate the onboarding process through innovative tooling and process improvements. You will manage the product backlog, define and deliver roadmap items, and collaborate with cross-functional teams to ensure successful implementation and adoption of new capabilities. The successful candidate will enter an agile team of product and technology professionals working from home full-time with face-to-face meetings where required. Calls are used daily to facilitate development of the product using Teams and live shares. Responsibilities: Define and execute a product strategy and roadmap focused on improving configuration promotion & onboarding processes and enabling intuitive UX. Manage and prioritise the product backlog, ensuring alignment with business goals, technical feasibility, and user needs. Collaborate with design and engineering teams to implement a user experience that simplifies and streamlines configuration promotion tasks. Work closely with engineering, customer success, and operations teams to deliver high-impact solutions. Dive deep into the life of implementation consultants to understand onboarding and configuration promotion processes. Identify and implement repeatable models and automation opportunities to streamline configuration workflows. Act as the voice of the customer and internal teams to ensure product decisions are informed by real-world challenges and opportunities. Use analytics and feedback loops to monitor product performance, identify areas for improvement, and iterate quickly. Collaborate with customer-facing teams to gather insights, resolve pain points, and drive adoption of new capabilities.

About the role We have an exciting opportunity for a Java Engineer to join the elementsuite team, with a passion for clean code, elegant architecture, and efficient delivery. This is a hands-on role where you'll be developing the elementsuite platform and its foundational services - all mission-critical components that underpin our software stack. You'll be working with Java (and Rust where needed), developing robust, secure, and scalable applications. As part of a small, elite team, you'll have the freedom and responsibility to shape our platform's future. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. At the start of this year, elementsuite and Zellis joined forces to create an AI-enabled, end-to-end HR, WFM and Pay solution. We already support some of the biggest brands in the UK & Ireland, combining deep HR domain expertise with next-generation technology. Together, we're transforming the future of HR and Payroll technology, where artificial intelligence meets human expertise to reimagine the world of work: intuitive, connected and AI-enabled. Our all-in-one solution is designed to power exceptional employee experiences and help our customers thrive. Key responsibilities in the role will include: Delivering best-in-class Java platform code, developing software in an iterative cycle with a focus on architecture and design throughout the process. Creating robust, scalable applications, using industry-standard source code control within a small team Developing and testing across multiple browsers, platforms, and devices, including smartphones and tablets where applicable. Maintaining and enhancing the platform software as a reliable and secure foundation for our current and future applications. Enhancing the performance of the platform software as required to meet agreed service level objectives. Creating, maintaining and enhancing foundational software tools for internal users. Maintaining and enhancing customer-facing platform services, such as authentication and integration services. Writing and maintaining performant code, interacting with Postgres, using extensive SQL skills and database knowledge. Providing hands-on architectural guidance and practical assistance to project teams and our development team, regarding our core product and customisations / configuration of that product, especially in the areas of interfaces, security and performance. Seeking innovative technical solutions to key business problems and opportunities. Keeping up-to-date with latest industry trends and research in software development, infrastructure operations, architecture and security.

About the role We have an exciting opportunity for a Full-Stack JavaScript Engineer to join the elementsuite team-someone who's passionate about building high-quality products and tools across the stack. This role blends front-end finesse with back-end capability, and we're especially keen to meet developers who can pair modern JavaScript frameworks with solid SQL experience to help power our next-gen HR platform. You'll work closely with our Application Development team to deliver scalable, maintainable software that supports our growing user base. This is a hands-on, end-to-end role-from building intuitive interfaces using Vue.js and Knockout.js, to writing performant queries and helping shape our data model. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. This year, we joined forces with Zellis to create an AI-enabled, end-to-end HR, WFM, and Pay solution. Together, we support some of the biggest brands in the UK & Ireland, combining deep HR domain expertise with next-generation technology to reimagine the world of work: intuitive, connected, and AI-enabled. Key responsibilities in the role will include: Building innovative, high-quality features in line with the elementsuite roadmap. Writing clean, reusable JavaScript code using modern frameworks (Vue.js, Knockout.js). Creating responsive, user-focused UI/UX with HTML5, CSS3, and SASS. Designing and writing performant SQL queries to support data-driven functionality. Collaborating with other developers and designers to architect robust front-end and back-end solutions. Testing your code with appropriate unit and integration tests. Estimating and managing your workload with a focus on quality and efficiency. Refactoring and improving existing code to maintain performance and scalability. Participating in peer code reviews, offering constructive feedback, and learning from others. Supporting operational sessions with technical insight and analysis. Staying mindful of performance across both client and server-side code.