Freelance remote job Capacity Manager - SC Cleared - Remote - Outside IR35

Capacity Manager - Remote - Outside IR35

Must have an active SC Clearance

The role covers capacity monitoring, demand forecasting, performance analysis, resilience, risk management and capacity improvement planning.
This position is suited to an experienced Capacity Manager with strong IT service management expertise who is comfortable coordinating technical teams and providing clear capacity insight to operational and senior stakeholders.

Capacity Manager Responsibilities

Monitor service, infrastructure and application capacity, utilisation and performance trends.
Identify capacity constraints, bottlenecks and risks before they affect live services.
Coordinate capacity planning activities across infrastructure, application and service teams.
Assess current capacity against business demand and anticipated future requirements.
Produce demand forecasts and growth plans to support future service requirements.
Assess the impact of major incidents on service capacity, performance and resilience.
Support recovery planning during major incidents where capacity or performance has been affected.
Escalate capacity-related risks to operational teams, service leadership and relevant stakeholders.
Develop and maintain capacity reports, dashboards and performance metrics.
Produce Capacity Risk Assessments and recommend appropriate mitigation actions.
Develop and track Capacity Improvement Plans through to completion.
Work closely with technical teams to ensure capacity requirements are incorporated into service planning and operational decision-making.
Support continual service improvement by identifying opportunities to improve performance, resilience and resource efficiency.

Capacity Manager Skills and Experience

Strong Capacity Management experience within complex IT service environments.
Proven experience monitoring infrastructure, application and service capacity.
Strong experience analysing performance, utilisation, demand and capacity trends.
Experience identifying capacity constraints, bottlenecks and service risks.
Strong demand forecasting and capacity planning experience.
Experience producing Capacity Risk Assessments and Capacity Forecasts.
Experience producing Performance and Utilisation Reports, dashboards and management information.
Experience developing and managing Capacity Improvement Plans.
Experience supporting major incident recovery where capacity, resilience or performance is affected.
Strong understanding of IT service resilience, availability and performance management.
Experience coordinating capacity requirements across multiple technical teams and service areas.
Strong understanding of IT service management and ITIL-aligned processes.
Strong analytical, problem-solving and risk management skills.
Strong stakeholder management and communication skills across technical, operational and leadership teams.
ITIL knowledge or certification would be highly advantageous.

To apply, please send your CV by pressing the apply button.

Due to high volume of applications, only shortlisted CVs will be contacted.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.