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Technical Support Engineer – Holborn London As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month. The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer and human. Speaks and writes English fluently. Self-driven and thrives in a fast-paced environment. Shows initiative; works hard and leads by example as part of a greater team. Brings new ideas to the table about the support process and architecture; is able to implement them if needed! Great organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL. Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts.. Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence). Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role Salary for this role will be £35K - £38K. Please send your CV to us in Word format along with salary.

Fortinet Principal Engineer Farnborough / Hybrid £75,000 - £87,000 + Car Allowance + Private Healthcare + 26 Days Paid Holiday + Pension + Training & Development An excellent opportunity for an experienced Fortinet specialist to join an established infrastructure and technology services business, take ownership of complex network solutions and play a key role in technical leadership. This company delivers essential infrastructure services for enterprise and public sector customers. As the business continues to grow, they offer opportunities to work across different sectors, technologies and projects within a supportive environment. In this role, you will lead the design and delivery of secure, high-performance Fortinet SD-WAN solutions. You will define resilient, multi-site network architectures, act as the technical authority for complex issues and mentor engineers and architects. You will also support proof-of-concept builds, lab testing and technical documentation. The ideal candidate will be an experienced network and security professional with strong Fortinet SD-WAN design and delivery experience. You must hold Fortinet FCSS certification and have expert knowledge of FortiGate, FortiManager and FortiAnalyzer. An exciting role for someone looking to combine hands-on technical expertise with design ownership and mentoring, with hybrid working requiring around two days per month in Farnborough and occasional additional travel. The Role: Leading the end-to-end design and delivery of Fortinet Secure SD-WAN solutions Designing scalable, resilient network architectures for enterprise and public sector customers Acting as the Fortinet technical specialist and final escalation point for complex design and support issues Mentoring engineers and architects, driving best practice in networking, security and automation Supporting proof-of-concept builds, lab testing and technical design documentation Ensuring solutions meet customer requirements, service levels and regulatory standards The Person: Experienced network and security professional with Fortinet SD-WAN design and delivery experience Fortinet FCSS certification essential Expert knowledge of FortiGate, FortiManager and FortiAnalyzer Experience designing large-scale, resilient, multi-site networks Strong knowledge of firewalls, VPNs, segmentation and zero trust principles Confident producing high-level and low-level designs and technical documentation Excellent troubleshooting and performance optimisation skills Strong communication, stakeholder management and mentoring skills Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Front Arena Consultant We are currently looking for a Technology Business Consultant to support our Treasury consulting team in London. You must have at least 5 years plus expertise of working with SunGard's/FIS Front Arena Software. As a Consultant you will be the main point of contact for customers in Front Arena implementation projects, working in modern environments with state of the art application in the financial sector. In addition to cooperating with development on new products and services, this also includes the design, implementation of technological integrations and the expansion of infrastructure. What you will be doing: Participate in consulting projects for financial companies as part of a team to meet specific client requirements. Consulting on issues of performance, infrastructure Installation and setup of applications Developing scripts, customizing implementation of applications. Writing test plans and test cases to ensure that enhancements made to applications meet client requirements and maintain application integrity. What you will bring: Bachelor's degree in one of the following disciplines: Information science, computer science, business administration, economics, finance, or a combination of education and work experience. Knowledge of standard software development methodologies, such as waterfall model or agile approaches Good verbal and written communication skills with technical and non-technical audiences at different hierarchical levels Coaching of internal staff Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills Ability to persuade and influence others of the best course of action Knowledge of Financial products and services and the financial services industry. Proficiency in at least one appropriate application programming language, such as Python, C#, C++ and/or Java. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A wide range of training and development opportunities A modern, international working environment in a committed and motivated team An attractive salary model and benefits. You must have a degree ideally in Computer Science or Maths. The position is based in Central London. The salary for this position will be in the range £90K to £120K. Please do send your CV to us in Word format along with your salary and notice period.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Data Storage Solution Architect - Remote Working Must have an Active SC Clearance - The Data Storage Solution Architect will support high-profile customer workloads while ensuring storage solutions remain resilient, scalable and aligned with operational requirements. Data Storage Solution Architect Responsibilities - Provide Data Storage Solution Architecture expertise across project and operational activities. - Support Data Centre Exit activities and associated infrastructure transformation. - Design Data Storage solutions that meet customer, technical and operational requirements. - Provide architectural direction for the migration and transition of enterprise storage services. - Work across Service Operations, Managed Services, Applications, Cloud, Networks and Security teams. - Support the transition and migration of business-critical customer workloads. - Ensure storage requirements are incorporated into wider infrastructure and solution designs. - Work with technical teams and stakeholders to support successful project delivery. - Maintain service quality, resilience and operational support throughout transformation activities. - Provide architectural guidance for current and future storage requirements. Data Storage Solution Architect Skills and Experience - Strong Data Storage Solution Architecture experience. - Experience designing enterprise storage solutions within complex infrastructure environments. - Experience supporting large-scale infrastructure transformation or Data Centre Exit programmes. - Strong understanding of enterprise storage technologies, architecture and infrastructure. - Experience supporting storage migration and transformation activities. - Strong understanding of Service Operations and operational support environments. - Experience working across Managed Services, Applications, Multi-Cloud, Networks and Security environments. - Experience supporting business-critical or high-profile customer workloads. - Strong understanding of operational resilience, availability and service continuity. - Experience working within complex, highly governed enterprise environments. - Strong technical stakeholder management and communication skills. - Experience working within Government or Public Sector environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Front End Developer – Stratford East London Working in a small dynamic team, reporting to the Delivery Manager and supporting the Head of UX. This is an exciting opportunity to develop innovative customer focused solutions. As the Client spans both customer-centric and policy/contract-centric technology, and provides services that merge the two, this position requires a person who is comfortable in and can effectively address both. The successful applicant will be able to demonstrate a passion for the development of ground breaking, mobile optimised digital solutions to enhance the customer experience. This position offers creative freedom and will suit a candidate with an eye for smart, user-friendly design who is self motivated with excellent organisational skills. The role requires the incumbent to have at least 2 to 5 years of experience as a Developer with some design capabilities. Skills required for this position include: HTML/CSS/JavaScript/jQuery XML/JSON Experience taking mock-ups and prototypes to working web models Experience creating responsive websites, preferably with frameworks like Bootstrap or similar Building with a CMS It would be useful but not mandatory to have experience of the following: SCSS/SASS Communication with Web Services using JSON or XML (preferably using AJAX in jQuery) Some exposure to, or experience with PHP Exposure to the UX development process Design/Prototyping with Axure or myBalsamiq Tableau Salary range is £30K – 40K + Benefits Please send your CV to us in Word format.

DV Switchboard Call Handler £250 - £300 per day (Inside IR35) + 6 Month Contract + Immediate Start + Daytime Shifts Westminster, Central London SW1 - Fully Onsite Are you an experienced Call Handler, Switchboard Operator or Communications Operator with DV clearance, or eligibility to obtain it, looking for a six-month contract in Central London? A government client is recruiting two Call Handlers for an immediate start, supporting its communications function within a DV security-cleared environment. This is a non-IT role, handling calls and switchboard enquiries using ICT systems and telephony tools, with an initial onboarding period of a few weeks. You will work five days per week onsite, covering daytime shifts starting at either 07:45 or 10:45. Following onboarding, weekend cover will form part of your five working days each week. The role would suit someone who communicates clearly, delivers strong customer service and remains calm under pressure. The Role: * Handle calls and switchboard enquiries within a DV security-cleared environment * Use telephony tools and ICT systems to manage calls * Work collaboratively with colleagues and manage competing priorities * Cover daytime shifts within a service operating on a 24/7 rota * Participate in weekend cover following the initial onboarding period The Person: * Current DV clearance or eligibility to obtain DV clearance is essential * Relevant experience in call handling, switchboard, contact centre or service desk call handling * Strong customer service, verbal communication and listening skills * Calm, confident and responsive under pressure * Organised, reliable and comfortable using ICT systems and telephony tools * Police, national security or defence experience would be highly advantageous Reference Number: BBBH280782 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Our leading blue chip client is currently looking for a Backup & Recovery Specialist with strong knowledge of Dell technologies. This is a 3 months contract with strong possibility of extension. Please note that the role is remote but candidates need to be based in the UK. The role is inside IR35. Overview Experienced Backup & Recovery Specialist with advanced knowledge of enterprise data protection, backup, recovery, and retention solutions. Possesses strong technical expertise across Dell Technologies backup portfolios and associated infrastructure technologies, with the ability to engage confidently with customer application, infrastructure, database, and platform teams. Technical Expertise Data Protection and Backup Solutions * Advanced knowledge of backup and recovery concepts, architectures, and best practices. * Strong hands-on experience with PowerProtect Data Manager (PPDM), including: o Microsoft SQL Server backup and recovery o Oracle database protection o VMware virtual machine protection o PostgreSQL backup and recovery o SAP HANA data protection o File system backups o Bare Metal Recovery environments Storage and Retention Technologies * Expertise in Dell Data Domain (DD) technologies. * Experience designing and supporting Long-Term Retention (LTR) solutions. * Understanding of retention policies, compliance requirements, and recovery objectives. Legacy and Complementary Data Protection Platforms * Working knowledge of: o Dell NetWorker o Data Protection Advisor (DPA) * Experience with monitoring, reporting, performance analysis, and operational management of backup environments. Troubleshooting and Support * Strong troubleshooting and root-cause analysis skills across backup, recovery, storage, and infrastructure components. * Ability to diagnose and resolve complex issues involving: o Backup failures o Recovery operations o Network connectivity o Application integrations o Database protection workflows o Storage and retention systems Infrastructure and Networking Knowledge * Solid understanding of network fundamentals and enterprise infrastructure. * Knowledge of network protocols, connectivity requirements, firewall considerations, and data flow related to backup and recovery solutions. * Ability to assess and troubleshoot network-related impacts on data protection environments. Customer Engagement Skills * Demonstrates a strong understanding of how backup, storage, network, virtualization, and database technologies interact within enterprise environments. * Able to clearly articulate solution architecture, operational workflows, and technical dependencies to customer stakeholders. * Comfortable engaging with customer: o Application teams o Database administrators (DBAs) o Infrastructure teams o Virtualization teams o Storage and backup administrators * Capable of translating complex technical concepts into clear business and operational outcomes. Key Competencies * Backup & Recovery Architecture * PowerProtect Data Manager (PPDM) * Data Domain (DD) * Long-Term Retention (LTR) * NetWorker * Data Protection Advisor (DPA) * SQL Server * Oracle * PostgreSQL * SAP HANA * VMware * Bare Metal Recovery * Troubleshooting & Root Cause Analysis * Enterprise Networking * Customer Technical Workshops * Solution Design & Technical Consulting Ideal Candidate Characteristics * Deep technical understanding of enterprise backup and recovery technologies. * Able to independently troubleshoot complex environments. * Strong communicator who can confidently lead technical discussions with customer application and infrastructure teams. * Understands end-to-end data protection ecosystems and the interactions between applications, databases, networks, storage, virtualization, and backup platforms. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Data Protection Solution Architect - Remote Working Must have an Active SC Clearance - The Data Protection Solution Architect will support high-profile customer workloads while ensuring Data Protection solutions remain secure, resilient and aligned with operational requirements. Data Protection Solution Architect Responsibilities - Provide Data Protection Solution Architecture expertise across project and operational activities. - Support Data Centre Exit activities and associated infrastructure transformation. - Design Data Protection solutions that meet customer, technical and operational requirements. - Provide architectural direction for the migration and transition of Data Protection services. - Work across Service Operations, Managed Services, Applications, Cloud, Networks and Security teams. - Support the transition and migration of business-critical customer workloads. - Ensure Data Protection requirements are incorporated into wider infrastructure and solution designs. - Work with technical teams and stakeholders to support successful project delivery. - Maintain service quality, resilience and operational support throughout transformation activities. - Provide architectural guidance for current and future Data Protection requirements. Data Protection Solution Architect Skills and Experience - Strong Data Protection Solution Architecture experience. - Experience designing Data Protection solutions within complex enterprise infrastructure environments. - Experience supporting large-scale infrastructure transformation or Data Centre Exit programmes. - Strong understanding of enterprise Data Protection technologies, architecture and infrastructure. - Experience supporting Data Protection migration and transformation activities. - Strong understanding of Service Operations and operational support environments. - Experience working across Managed Services, Applications, Multi-Cloud, Networks and Security environments. - Experience supporting business-critical or high-profile customer workloads. - Strong understanding of operational resilience, availability and service continuity. - Experience working within complex, highly governed enterprise environments. - Strong technical stakeholder management and communication skills. - Experience working within Government or Public Sector environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Front Arena Consultant We are currently looking for a Technology Business Consultant to support our Treasury consulting team in Central New York. You must have at least 5 years plus expertise of working with SunGard's/FIS Front Arena Software. As a Consultant you will be the main point of contact for customers in Front Arena implementation projects, working in modern environments with state of the art application in the financial sector. In addition to cooperating with development on new products and services, this also includes the design, implementation of technological integrations and the expansion of infrastructure. What you will be doing: Participate in consulting projects for financial companies as part of a team to meet specific client requirements. Consulting on issues of performance, infrastructure Installation and setup of applications Developing scripts, customizing implementation of applications. Writing test plans and test cases to ensure that enhancements made to applications meet client requirements and maintain application integrity. What you will bring: Bachelor's degree in one of the following disciplines: Information science, computer science, business administration, economics, finance, or a combination of education and work experience. Knowledge of standard software development methodologies, such as waterfall model or agile approaches Good verbal and written communication skills with technical and non-technical audiences at different hierarchical levels Coaching of internal staff Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills Ability to persuade and influence others of the best course of action Knowledge of Financial products and services and the financial services industry. Proficiency in at least one appropriate application programming language, such as Python, C#, C++ and/or Java. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A wide range of training and development opportunities A modern, international working environment in a committed and motivated team An attractive salary model and benefits You must have a degree ideally in Computer Science or Maths. The position is based in Central New York. The salary for this position will be in the range $100K to $150K. Please do send your CV to us in Word format along with your salary and notice period.

Job Title: IT Support Technician Location: Birmingham Salary: £28,592 - £30,986 per annum - SS3 Job type: Permanent, full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1 and 2 line support to students and staff across campus The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies and a wider diverse customer base The ideal candidate will have experience of working within an Information Technology role, with good knowledge of hardware and software Benefits: Generous allocation of annual leave29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension SchemeEmployer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Hybrid working opportunities Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 1 November 2026. Interview Date - Wednesday 18 November 2026. Please click APPLY to be emailed a link to the role on our Careers site, where you need to complete our application form in order to be considered. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support will also be considered for this role.