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Job Title: Telecoms Maintenance Engineer Location: Based in Fife, Scotland (Field-based, covering Scotland & North England) Salary: £32,000 - £35,000 per annum depending on experience + Company van provided Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota. About Flotek: Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners. The Role: We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element. You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK. Key Responsibilities: Diagnose and resolve on-site telephony, voice and connectivity issues. Deliver handset deployments, telephony installations and moves/adds/changes. Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls. Carry out proactive maintenance visits and site health checks. Coordinate with carriers, suppliers and Openreach engineers. Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries. Own incidents through to resolution, escalating where required. Maintain accurate documentation within HaloPSA and ITGlue. Deliver excellent customer service and identify opportunities for improvement. Participate in a shared on-call rota. What We're Looking For Essential Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role. Strong VoIP and hosted telephony experience. Understanding of SIP, RTP, NAT and networking fundamentals. Experience with routing, switching, VLANs, wireless and firewalls. Structured cabling, patching, testing and handset deployment experience. Strong customer-facing and communication skills. Ability to work independently and manage your own workload. Full UK driving licence. Desirable Microsoft 365 and general IT support experience. Microsoft Teams Phone, Direct Routing and Operator Connect knowledge. Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms. Familiarity with SonicWall, UniFi, Aruba or DrayTek networking. CompTIA Network+, MS-900, AZ-900 or other relevant certifications. Experience using HaloPSA, ITGlue, Datto or similar MSP tools. Technologies You'll Work With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking VLANs, switching and firewall configuration Structured cabling, patching and testing Carrier fault management HaloPSA and ITGlue What You'll Get EMI Share Equity Scheme ("Purple Pie") Company van, fuel card, tools, laptop and mobile phone Birthday day off plus an additional life-event day Charity Give Back Day Perkbox employee discounts Employee Assistance Programme Funded training and certifications Clear career progression into senior engineering, Rapid Response or technical leadership roles Apply Now If you're an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we'd love to hear from you. Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.

Notre client dans le secteur Retail recherche un/une Product Owner Senior – Migration CEP H/F Description de la mission : Contexte Dans le cadre d'un programme de transformation CRM, l'entreprise met en place une future Customer Engagement Platform (CEP) afin de renforcer l'orchestration des parcours clients, la personnalisation des activations et le développement de nouveaux cas d'usage omnicanaux. La mission s'inscrit au sein d'une équipe Product EME, plus particulièrement sur le périmètre Customer & Retail, dans un environnement international et transverse. Le poste intervient en support du Product Manager responsable de la vision et du cadrage de la CEP. Le Product Owner Senior prend en charge l'analyse détaillée des sujets, leur formalisation fonctionnelle et leur déclinaison en backlog actionnable. Mission Le Product Owner Senior accompagne la migration CRM vers la CEP et pilote les sujets confiés depuis la réception du cadrage produit jusqu'à leur mise en production. Il contribue à l'analyse fonctionnelle, à la traduction des besoins métier en spécifications exploitables par la squad, au pilotage du backlog et à l'accompagnement du delivery. Principales responsabilités Prendre en charge l'analyse des sujets confiés dans le cadre de la vision et des orientations définies Identifier les impacts fonctionnels, opérationnels et techniques des décisions de cadrage Participer aux ateliers d'analyse et formaliser les décisions, hypothèses, risques et points ouverts Décliner les orientations produit, dont le Core Model, en règles de gestion, spécifications et backlog actionnable Contribuer à la priorisation opérationnelle du backlog selon les arbitrages produit, les dépendances et les contraintes de delivery Réaliser des analyses détaillées sur les parcours CRM existants et futurs Étudier les impacts liés aux données, ciblages, consentements, activations, intégrations et règles métier Formaliser les processus, parcours utilisateurs, règles de gestion et scénarios fonctionnels Évaluer la faisabilité des besoins et préparer les recommandations nécessaires aux décisions Identifier les risques, dépendances, cas limites et opportunités d'optimisation Rédiger les Features, User Stories et critères d'acceptation Préparer les sujets pour les équipes de développement et répondre aux questions fonctionnelles Assurer le suivi des développements, des tests et des anomalies jusqu'à la mise en production Garantir la qualité fonctionnelle des parcours livrés Participer aux cérémonies Agile / SAFe et aux instances de pilotage Travailler avec la squad CEP, les équipes Data et les équipes métiers Client pour préparer, clarifier et suivre les sujets jusqu'à leur livraison Assurer l'alignement opérationnel entre le Product Manager, la squad, les équipes Data et les équipes métiers Animer les ateliers d'analyse et communiquer régulièrement sur l'avancement, les risques, les dépendances et les points de blocage Environnement technique CRM / Marketing Automation : Customer Engagement Platform (CEP), Braze Méthodologies : Agile, SAFe Product Management : backlog, Epics, Features, User Stories, critères d'acceptation Data : ingestion, transformation, agrégation, mise à disposition des données Parcours clients : customer lifecycle, orchestration omnicanale, triggers marketing, loyalty, non-loyalty, messages transactionnels Livrables attendus Analyses fonctionnelles et études d'impact nécessaires à la migration CEP Analyse détaillée des nouveaux cas d'usage CRM et omnicanaux dans le cadre défini par le Product Marketing Animation Besoins métier formalisés et backlog actionnable : Features, User Stories et critères d'acceptation Règles de gestion, parcours, dépendances et décisions documentés Accompagnement des phases de recette, de mise en production et d'hypercare Traduction du Core Model, des standards et des orientations définis en spécifications fonctionnelles et backlog exécutable Profil recherché Expérience 5 à 10 ans d'expérience en Product Ownership, Business Analysis ou Product Management opérationnel Expérience significative sur des projets CRM, Marketing Automation ou Customer Engagement Expérience de migration de plateforme ou de programme de transformation digitale Compétences techniques Expérience Braze impérative Excellente maîtrise de la rédaction de User Stories, règles métier et critères d'acceptation Capacité à analyser les impacts fonctionnels liés aux données, ciblages, consentements, activations et intégrations Maîtrise du pilotage de backlog dans un environnement Agile / SAFe Capacité à traduire le cadrage produit en Epics, Features, User Stories et spécifications fonctionnelles Compétences personnelles Forte capacité à structurer, analyser et challenger des sujets complexes Capacité à travailler avec des interlocuteurs métier et techniques dans un environnement international Autonomie, rigueur, esprit de synthèse et excellente communication professionnelle Langues Français courant Anglais professionnel / bilingue Compétences / Qualités indispensables : Braze, Product Ownership, CRM / Customer Engagement Platform (CEP), Rédaction de User Stories et critères d'acceptation, Agile / SAFe, Analyse fonctionnelle Compétences / Qualités qui seraient un + : /Informations concernant le télétravail : Présentiel fortement privilégié à La Défense.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite's OneWorld platform in a complex Regional or preferably Global environment - working with established, 'brown-field' operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.

Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre d'un démarrage ASAP, nous recherchons un Expert Entra ID & Active Directory disposant d'une forte expertise sur les environnements Entra ID et AD. Vous interviendrez notamment sur les sujets suivants : Audit et mise à jour des accès Global Admin et des Privileged Access dans Entra ID ; Validation de la gestion des comptes Break-Glass / Emergency Accounts ; Définition et gestion des Custom Entra ID Roles ; Gestion d'Entra ID Connect et de la synchronisation : règles et filtering ; Gestion du Directory Schema et des custom attributes ; Création et gestion du cycle de vie des groupes provenant d'AD ; Gestion des groupes natifs Entra ID et des automatic rules ; Gestion de l'Authentication & Federation, l'authentification Entra ID étant déléguée à Okta ; Gestion de l'ensemble des identités dans AD et Entra ID ; Audit des external identities et des Guest Accounts ainsi que mise en place de standards ; Pilotage des security audits et travail sur la compliance ; Scripting avec PowerShell et Microsoft Graph API ; Support sur l'environnement.

Job Title: Technical Lead Location: Liverpool City Centre HQ / Hybrid (3 days in office) Salary: £70,000 - £85,000 per annum, depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers. You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure. As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy. We work together in our Liverpool HQ three days a week because collaboration, quick feedback and creative problem-solving are key to how we deliver. Your Impact: The systems you'll design, and lead will power key parts of our products, used by thousands of customers every day. Your technical decisions will directly influence product quality, performance and customer experience. You'll help your team deliver features that are reliable, scalable and genuinely improve how people interact with our services. What You'll Do: Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack: Backend: C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend: React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For: Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us: Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager may also be considered for this role.

UX/UI Designer Senior H/F – Applications métiers / Supply Chain 📍 Localisation : Métropole lilloise 🏠 Hybride : 3 jours par semaine sur site 📅 Démarrage : 05/10/2026 ⏳ Durée : 12 mois ( renouvelable ) Contexte de la missionDans le cadre d'un programme de transformation digitale autour des activités Supply Chain, Quality & After Sales, nous recherchons un(e) UX/UI Designer expérimenté(e) pour intégrer une Feature Team et travailler en étroite collaboration avec les Product Owners. Vous interviendrez sur la conception et l'amélioration de plusieurs applications métiers B2B, avec pour objectif de garantir une expérience utilisateur fluide, cohérente et homogène sur l'ensemble du parcours. Vos missionsRecueillir et analyser les besoins auprès des Key Users Préparer et animer des ateliers UX Mener les démarches d'UX Research Concevoir des wireframes, maquettes et prototypes interactifs sous Figma Piloter la démarche UI des différents produits Mettre en place et réaliser des tests utilisateurs Construire et exploiter des Experience Maps / Customer Journey Maps Garantir la cohérence de l'expérience utilisateur sur l'ensemble des produits Appliquer et faire respecter le Design System Collaborer étroitement avec les Product Owners et les équipes de développement Participer à l'amélioration continue des applications métiers Compétences recherchéesIndispensablesFigma : Expert Design System : Expert UX Research : confirmé TheyDo et Condens : Expert Wireframing et prototypage Tests utilisateurs Animation d'ateliers Customer Journey Mapping / Experience Mapping Expérience en environnement Agile / Product