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Change Manager - Remote - Outside IR35 Must have an Active SC Clearance The role covers the full change lifecycle, from strategy, impact assessment and readiness through to stakeholder engagement, communications, training, adoption and benefits realisation. This position is suited to an experienced Change Manager with a strong background in Government, Public Sector or other highly regulated environments. Change Manager Responsibilities Develop and deliver comprehensive change management strategies aligned with programme and client objectives. Conduct change impact assessments and organisational readiness assessments. Develop stakeholder engagement, communication, adoption and business readiness plans. Create and maintain change roadmaps, schedules and governance frameworks. Build strong relationships with senior client stakeholders, programme leadership, operational teams and external partners. Facilitate stakeholder workshops, discovery sessions and impact assessments. Develop communication strategies and messaging for different stakeholder groups. Establish and maintain change governance, reporting and control processes. Support Change Advisory Boards (CABs) and other governance forums where required. Manage change-related risks, issues, actions and dependencies. Identify resistance and barriers to adoption and develop appropriate mitigation plans. Define training requirements and support end-user training and knowledge transfer. Monitor adoption, engagement, benefits realisation and business outcomes following implementation. Support continuous improvement and lessons-learned activities throughout the programme. Change Manager Skills and Experience Extensive experience in Change Management, Business Transformation or Organisational Development. Strong Organisational Change Management (OCM) experience. Proven experience delivering complex transformation and change programmes. Experience within Central Government, Public Sector, Defence, Healthcare, Local Authority or another highly regulated environment. Strong experience conducting change impact assessments, stakeholder analysis and business readiness assessments. Experience developing adoption strategies and supporting benefits realisation. Strong stakeholder management with experience engaging senior client and executive stakeholders. Experience with programme governance, risk and issue management, reporting and change control. Strong workshop facilitation, communication, presentation, negotiation and conflict resolution skills. Experience developing change communications, training strategies and engagement activities. Strong understanding of programme and project delivery lifecycles. Prosci or Change Management Institute (CMI) certification would be advantageous. PRINCE2, MSP, PMP, Agile or ITIL certification would also be beneficial. Previous Ministry of Justice (MOJ) or wider Central Government experience would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Dans le cadre du renforcement d'une squad Agile à l'échelle, nous recherchons un(e) Consultant(e) Atlassian Senior pour intervenir chez l'un de nos clients du secteur bancaire. Vous rejoindrez une équipe en charge de l'évolution et de l'administration de l'écosystème Atlassian Cloud, avec un enjeu particulièrement fort autour de Jira Align. Votre rôle sera à la fois technique, fonctionnel et orienté accompagnement du changement : vous contribuerez au paramétrage de Jira Align, à l'amélioration des usages et à l'accompagnement des équipes dans l'adoption des nouvelles fonctionnalités et pratiques. Votre rôle En tant que Consultant(e) Atlassian Senior, vous serez le référent sur Jira Align et Jira Cloud, avec une forte dimension d'accompagnement des utilisateurs. Vous interviendrez notamment sur : Le paramétrage et l'évolution de Jira Align L'adaptation de l'outil aux besoins des équipes et de l'organisation L'analyse des usages et des besoins utilisateurs L'accompagnement des équipes dans l'adoption des évolutions Le conseil sur les bonnes pratiques Atlassian et Agile à l'échelle L'administration des solutions Atlassian et de leurs plugins L'objectif est de faire évoluer la plateforme tout en sécurisant l'adoption des nouveaux usages par les équipes. Vos missions ⚙️ Paramétrage & administration de Jira Align Le paramétrage de Jira Align constituera un axe majeur de la mission. Vous serez notamment amené(e) à : Administrer et paramétrer Jira Align Configurer les différents éléments de la plateforme en fonction des besoins métiers et Agile Faire évoluer les configurations existantes Analyser les impacts des nouveaux paramétrages Étudier les fonctionnalités disponibles et activables dans Jira Align Conseiller les équipes sur les fonctionnalités natives Identifier les éventuels écarts entre les besoins et les capacités de l'outil Contribuer à la définition de trajectoires d'évolution de la plateforme Participer aux phases de tests et de validation des nouveaux paramétrages 🔄 Accompagnement du changement & adoption Une forte dimension Change Management est attendue sur cette mission. Vous accompagnerez les utilisateurs dans l'évolution de leurs pratiques et de leurs usages de Jira Align et Jira Cloud. Vous serez amené(e) à : Recueillir et analyser les besoins des utilisateurs Comprendre leurs usages, irritants et attentes Identifier les impacts organisationnels et fonctionnels liés aux évolutions de la plateforme Accompagner les équipes dans l'adoption des nouvelles fonctionnalités Expliquer et vulgariser les changements auprès des utilisateurs Participer à la préparation des communications et supports d'accompagnement Organiser et animer des ateliers utilisateurs Accompagner les équipes lors des phases de déploiement Recueillir les retours terrain et proposer des actions correctives Contribuer à l'amélioration continue des pratiques et des usages Vous serez ainsi un véritable intermédiaire entre les besoins utilisateurs, les enjeux Agile et les possibilités offertes par Jira Align. 📋 Analyse des besoins & conseil Vous interviendrez en amont des évolutions pour challenger les demandes et sécuriser leur mise en œuvre. À ce titre : Vous analysez les demandes du Centre de Compétence Agile Vous participez aux rituels Agile avec les différents acteurs Vous réalisez les analyses d'impact des évolutions Vous affinez les récits liés au paramétrage et à l'intégration Vous conseillez les équipes sur les fonctionnalités natives Jira Align/Jira Cloud Vous contribuez à la priorisation et à la trajectoire d'évolution de la plateforme 🧪 Tests & mise en œuvre Vous prendrez également en charge les activités nécessaires à la sécurisation des évolutions : Affinage des besoins et récits Préparation des scénarios de tests Paramétrage des environnements Tests fonctionnels et techniques Validation des évolutions Suivi des anomalies Accompagnement de la mise en production 🛠️ Écosystème Atlassian Vous interviendrez également sur les autres briques de l'écosystème : Jira Cloud Xray, notamment en administration EazyBI Tempo Timesheets Atlassian Analytics, qui serait un plus Vous pourrez également intervenir sur : L'administration et le support N2/N3 L'analyse des comportements et usages L'analyse des logs La gestion des licences Atlassian Cloud La documentation des configurations et bonnes pratiques Environnement technique Solutions Atlassian Jira Align Jira Cloud Xray EazyBI Tempo Timesheets Atlassian Analytics Méthodologies SAFe Agile à l'échelle Scrum Gestion de backlog Rituels Agile

ITSM Change & Adoption Manager – ServiceNow Type de mission : Freelance Démarrage : Dès que possible Durée : Mission longue Environnement : International Langues : Français & anglais courant Contexte Dans le cadre d'un important programme international de transformation ITSM, notre client déploie un Core Model ServiceNow commun à l'ensemble de ses entités afin d'harmoniser les processus, les pratiques et les usages à l'échelle du Groupe. Vorstone recherche un(e) ITSM Change & Adoption Manager pour piloter la conduite du changement, la communication et l'adoption de ce nouveau modèle. Vous interviendrez au cœur du programme de transformation afin d'accompagner les différentes parties prenantes, favoriser l'appropriation des nouveaux usages et mesurer leur adoption effective. Vos missions Définir et déployer la stratégie de conduite du changement et d'adoption du programme. Construire, avec le Head of Transformation, la stratégie de communication : audiences, messages, canaux, fréquence et formats. Définir les templates et standards de communication. Coordonner une équipe internationale en charge de la production des contenus et supports. Organiser et animer les différents événements de communication et de sensibilisation. Structurer les dispositifs d'accompagnement : formations, quick guides, e-learning, vidéos et supports utilisateurs. Développer et faire évoluer la Knowledge Base / Wiki ITSM destinée au portail Global Services et aux usages liés à l'IA. Définir les indicateurs et mécanismes de suivi de l'adoption et de la compliance avec le Core Model ITSM. Identifier les écarts d'adoption et mettre en œuvre les actions d'amélioration adaptées : sensibilisation, accompagnement, automatisation, évolution des pratiques, etc. Participer aux comités de pilotage et identifier les actions nécessaires en matière de Change Management et d'Adoption. Structurer et organiser les espaces collaboratifs et les livrables sous Teams / SharePoint.

Nous recherchons pour le compte de notre client dans le domaine bancaire, un(e) Consultant(e) Change Management. Environnement technique Suite Microsoft 365 Digital Workplace Outils et méthodes de conduite du changement Cadrage et diagnostic organisationnel Contexte Notre client, acteur bancaire d'envergure nationale regroupant plusieurs réseaux et établissements affiliés, engage une transformation de ses outils collaboratifs à travers le déploiement de la suite M365 et de solutions de digital workplace. Une équipe dédiée à la transformation de l'expérience collaborateur accompagne l'ensemble des entités du groupe dans cette évolution et recherche un renfort en stratégie d'accompagnement au changement. Missions Analyser les processus métiers et modèles organisationnels existants afin d'identifier des pistes d'amélioration au regard des évolutions du SI et de l'organisation Réaliser des études de cadrage métier en amont ou en cours de projet, en formalisant l'expression des besoins Concevoir et animer la démarche de conduite du changement liée au déploiement du programme digital workplace et de la suite M365 Décrire les processus cibles, mesurer les impacts des évolutions du SI et qualifier les risques associés aux changements Accompagner la mise en œuvre des projets de transformation et d'optimisation, en assurant l'animation continue du changement auprès des collaborateurs Mobiliser des techniques de facilitation pour faire émerger les idées, aussi bien en phase de diagnostic qu'en phase de résolution de problèmes ou de bilan Contribuer à la démarche qualité du projet, en veillant au respect des normes et méthodes applicables et en assurant un rôle de conseil auprès du client Compétences attendues Change management Conduite du changement Microsoft 365 Digital Workplace Cadrage métier Analyse de processus Facilitation Gestion des risques projet

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 and 2 Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. Responsibilities Provide 2 and 3 line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2/3line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

Dans le cadre de la mise en place d'une équipe de Platform Engineering visant à gérer un nouveau SI construit en majorité sur un environnement Google Cloud interconnecté à différents systèmes internes, notre client recherche un Operations Manager, garant de la stabilité de la production, responsable de la gestion des changements, des incidents et des problèmes selon les standards ITIL. Le Operations Manager (Change, Problem, Incident) est responsable : De la gestion des changements : CAB, évaluation des risques, planification (Change manager) De la gestion des incidents : coordination, communication de crise, rétablissement (Incident manager) De la gestion des problèmes : analyse des causes racines, plans d'action (Problem manager) De la stabilité de la production : maîtrise des mises en production, réduction des récurrences Du reporting et de l'amélioration continue : KPI, post-mortems, REX

BELGIUM-BASED CANDIDATES ONLY. Our client in the banking and financial services sector is looking for an Automation Specialist – Infrastructure Patching (M/F). Job DescriptionContextThis assignment is part of a vulnerability and patch management programme within a large-scale international enterprise infrastructure environment. The infrastructure includes Linux and Windows servers hosted on-premises, in private clouds and in public clouds. The patching process is partially automated, and the objective of this assignment is to progressively reduce manual intervention and automate the entire patching lifecycle. The team operates with a high degree of autonomy, integrates with existing frameworks and collaborates with security control leads, programme stakeholders and offshore partner teams. Operational stability is critical. MissionDesign, develop and integrate automation solutions covering the end-to-end patching lifecycle, including preparation, patch deployment and post-patching activities. The specialist will identify remaining manual tasks, define a prioritised automation roadmap and implement automation solutions while ensuring the stability of production operations. Key ResponsibilitiesIdentify and assess manual steps in the patching lifecycle and define a prioritised automation roadmap. Design and implement automated pre-patching workflows by integrating existing Python and PowerShell pre-check scripts into pipelines using Ansible and/or Puppet. Develop automated remediation workflows for common failures occurring during patching cycles. Configure the automatic creation of ServiceNow incidents for failures that cannot be resolved through automation. Identify and implement post-patching automation integrated with existing automation layers. Integrate change management processes into the patching pipeline through ServiceNow, in accordance with ITIL requirements. Contribute to vulnerability management activities and accelerate remediation processes. Maintain an automation roadmap detailing milestones, implementation deadlines and progress, and provide regular updates to stakeholders. Coordinate implementation with internal teams and offshore partners, balancing innovation, quality and operational stability. Technical EnvironmentAutomation and configuration management: Ansible, Puppet Scripting: Python, PowerShell Service and change management: ServiceNow, ITIL Operating systems: Linux (RHEL-based environments), Windows Server Infrastructure: On-premises, private cloud and public cloud (IaaS) environments Patch management: Linux and Windows systems, as well as selected third-party application patches Expected DeliverablesA clear, up-to-date automation roadmap, with milestones and deadlines communicated to stakeholders. A reduction in manually performed pre-checks and successful integration with existing automation frameworks. Fewer manual interventions during patching cycles, with improved accuracy and speed in incident creation. A measurable reduction in manual post-patching tasks over time. Automated creation of change requests, management of approval workflows and closure processes. A contribution to improved vulnerability remediation lead times. Regular progress reporting and adequate visibility for stakeholders. Required ProfileExperienceThe required number of years of experience has not been specified. Hands-on experience in large-scale enterprise infrastructure environments is expected. Technical SkillsStrong proficiency in Ansible and/or Puppet, with the ability to design, develop and integrate automation solutions into existing frameworks. Strong Python and PowerShell scripting skills to automate pre- and post-patching tasks. Hands-on experience with ServiceNow, particularly in automating change and incident management processes and integrating APIs. Expertise in RHEL-based Linux environments and Windows Server. Knowledge of Linux and Windows patch management, including operating system patching and, to a lesser extent, third-party application patching. Experience working in hybrid environments spanning on-premises infrastructure, private clouds and public cloud IaaS. Soft SkillsAbility to independently identify automation opportunities, design solutions and drive their implementation. Strong analytical skills to assess complex manual processes and transform them into reliable, scalable automation solutions. A structured, delivery-oriented approach, with clear progress reporting and communication. Ability to collaborate effectively with internal teams and offshore partners. Adaptability and pragmatism when integrating automation without disrupting operational stability. Strong focus on quality and accountability in production patching environments involving operational risks. LanguagesEnglish is required. Mandatory Skills and CompetenciesAnsible and/or Puppet Python and PowerShell automation ServiceNow: change and incident management Linux (RHEL) and Windows Server Patch management and vulnerability management Hybrid cloud and on-premises environments Nice-to-Have SkillsNone specified. Remote Working ArrangementsHybrid working model. The split between remote work and on-site presence has not been specified.

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Contexte de la missionDans le cadre du maintien en conditions opérationnelles de produits et services digitaux, nous recherchons un Process Manager spécialisé en Incident Management et Change Management. Vous serez responsable de la stabilité, de la disponibilité et de la fiabilité des services, en coordonnant les équipes techniques et les parties prenantes afin de garantir une gestion efficace des incidents et des changements. Missions principales1. Pilotage de l'Incident ManagementCoordonner la gestion des incidents majeurs et piloter leur résolution dans le respect des engagements de service (SLA/OLA). Assurer la communication et la coordination entre les équipes techniques et les parties prenantes. Identifier, enregistrer, documenter et classifier les incidents critiques. Initier les post-mortems dans un délai de 48 heures et piloter les plans d'actions associés. Assurer le suivi des actions correctives jusqu'à leur clôture. Maintenir un backlog d'incidents fiable, structuré et régulièrement mis à jour. Identifier les incidents récurrents et contribuer à leur éradication dans une démarche d'amélioration continue. Produire et suivre les indicateurs de performance liés à la gestion des incidents. 2. Pilotage du Change ManagementQualifier, planifier, coordonner et sécuriser les changements affectant les plateformes. Participer aux comités de validation des changements (CAB/ECAB). Évaluer les risques et vérifier la conformité des demandes de changement aux processus et règles en vigueur. Garantir la qualité des demandes de changement (RFC) et des informations associées. Maintenir et actualiser le calendrier des changements. Suivre les mises en production, les revues post-implémentation (PIR) et les actions d'amélioration. Veiller à la maîtrise des risques et à la limitation des impacts sur la continuité de service. 3. Suivi de la performance et amélioration continueDéfinir, suivre et analyser les indicateurs de performance des processus Incident et Change Management. Identifier les axes d'amélioration et proposer des actions concrètes. Contribuer à la réduction du nombre d'incidents, des réouvertures et des transferts multiples. Suivre la qualité et l'ancienneté du backlog ainsi que le taux de réalisation des post-mortems. Mesurer l'efficacité des changements et le respect des processus de validation.

Suite à la refonte du système d'information de mon client, je suis en recherche d'un business analyst junior basé à Barcelone pour l'accompagner dans ce projet. Sous la supervision de votre responsable, le stream leader EDI et de votre référent métier, vous serez amené à accompagner les équipes métiers dans la mise en place de leurs nouveaux outils. Pour cela, il faudra effectuer le recueil du besoin, transcrire ce besoin aux équipes techniques, effectuer des tests et faire du change management auprès des métiers.

Nous recherchons un Service Delivery Manager pour rejoindre une équipe Infrastructure & Opérations et prendre en charge le pilotage des services IT dans un environnement Workplace Microsoft. Vous serez responsable de la qualité et de la continuité de service, avec un rôle transverse couvrant le Service Delivery, l'Incident Management et le Change Management. Vous piloterez un support N1 externalisé ainsi qu'une équipe interne et assurerez la coordination des différents acteurs techniques, métiers et fournisseurs. Vous interviendrez notamment sur la gestion des incidents majeurs , le pilotage des changements, le suivi des SLA et KPI, ainsi que l'amélioration continue des processus ITSM. L

Contexte : Dans le cadre du renforcement de nos équipes, nous recherchons un(e) Consultant(e) Exploitation pour intervenir sur des enjeux d'intégration, d'industrialisation et d'exploitation applicative. Mission : Vous intervenez en amont des projets afin d'intégrer les exigences d'exploitation et accompagnez les solutions jusqu'à leur mise en production. Responsabilités : Intégration des solutions applicatives en Hors-Production et Production Préparation et coordination des déploiements applicatifs Pilotage des mises en production HO/HNO et coordination des différents intervenants Validation des prérequis et des critères d'exploitabilité Contribution aux PTO / recettes Hors-Production Élaboration des roadmaps, plans de MEP, manuels d'installation et consignes d'exploitation Accompagnement et formation des équipes RUN / Support / MCO Participation aux processus de Change Management et CAB Support technique et expertise durant la Vérification de Service Régulier (VSR) Identification des dysfonctionnements et des axes d'amélioration Contribution au maintien du niveau de service de la production informatique Environnement technique recherché : Linux Unix Exploitation / Production informatique Intégration applicative Déploiement et mise en production Gestion des changements / CAB Documentation et procédures d'exploitation

Missions : -Gestion de crise : Prendre en charge les incidents majeurs de bout en bout, animer les cellules de crise et coordonner les équipes techniques (SAP, infra, réseaux, Cloud, applicatif). -Communication stratégique : Assurer un reporting clair et régulier auprès des parties prenantes (DSI, équipes métiers, direction). -Amélioration continue (ITIL v4) : Piloter les analyses post-mortem (RCA), suivre les plans d'actions préventives et contribuer aux processus Problem et Change Management. -Reporting & Gouvernance : Participer aux comités de pilotage, produire les KPI/tableaux de bord et veiller à la capitalisation des retours d'expérience (RETEX). Compétences & Stack recherchées : -MIM & ITSM : Expertise avérée en Major Incident Management et maîtrise des bonnes pratiques ITIL v4. -Outils ITSM & Reporting : Pratique solide de Jira ITSM et capacité à créer des dashboards sur Power BI. -Observabilité : Connaissance d'outils comme Splunk ou Datadog. -Culture technique : Compréhension des environnements SAP, des infrastructures On-Premise et des architectures Cloud.

Application Support Analyst 2 and 3Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.