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Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar from a software or tech background / worked previously for a tech company. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will be given flexibility and autonomy. The Role: Analyse, improve, and manage customer support procedures to align with business objectives Handle support tickets directly while guiding the team in resolving customer issues Lead the support team by example, promoting efficiency and effective problem-solving Collaborate with other departments to develop solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role - tech / software background Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

As a Senior Test Engineer, you will join the Quality Engineering team within the One Login program. This role involves leading test engineering efforts for product and cross-product delivery, covering both functional and non-functional testing. A key part of this role is championing quality engineering initiatives to ensure the seamless integration and delivery of reliable and resilient products. You will also have the opportunity to drive innovation in testing methodologies, mentor team members, and embed quality engineering practices throughout our software development lifecycle. As a Senior Test Engineer, you’ll: drive continuous improvement by leading and guiding teams in quality engineering, and optimising quality practices and processes act as a subject matter expert in test engineering, continuously learning new functional and non-functional testing (performance, accessibility, resilience etc) technologies, and supporting teams with their adoption lead and guide quality engineers in defining the test approach, test planning, and implementing automated test suites to ensure both functional and non-functional acceptance criteria are met conduct Operational Acceptance Testing (OAT) to ensure systems meet all operational requirements and are production-ready analyse technical, functional, and business requirements, gathering evidence to identify problems and opportunities, and ensure recommendations align with strategic business objectives influence the architecture and design of new features early in the development cycle to drive quality, testability, and specification adherence

Role Title: Agile Coach Location: Glasgow Duration: 31/12/2026 End client: BARCLAYCARD Days on site: 2-3 Rate INSIDE IR35 £447.50 MUST BE PAYE THROUGH UMBRELLA Role Description: As an Agile Coach, where you will develop scrum principles and sprint goals aligned to industry best practices and the banks objectives, to foster a high-performing technology team and support the successful progression on scrum projects. To be successful as an Agile Coach you should have experience with: * Implementations and executions of large-scale agile frameworks. * Previous experience as an Agile coach in an enterprise setting. * Facilitated negotiations at various levels with stakeholders. Some Other Highly Valued Skills May Include * Agile certifications and qualifications. * Previous experience as a Scrum Master. * Strong background in technical development. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the role To develop scrum principles and sprint goals aligned to industry best practices, and the banks objectives, to foster a high-performing technology team and support the successful progression on scrum projects. Accountabilities * Management and fostering of a high performing engineering team, by providing high quality technical guidance and support to resolve complex challenges aligned to the banks technology practices, industry best practice and the banks business objectives. * Identification and implementation of process improvement initiatives to enhance the technology development process in an efficient and effect manner. * Stay abreast of the latest industry technology trends and innovations, actively contributing to the organization's technology communities to foster a culture of continuous learning, technical excellence and growth. * Collaboration with business stakeholders, developers and other technology teams to ensure technology initiatives align with business objectives, security policies and regulatory requirements. Agile Coach Expectations * To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. * If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.. * OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. * Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. * Manage and mitigate risks through assessment, in support of the control and governance agenda. * Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. * Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. * Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. * Adopt and include the outcomes of extensive research in problem solving processes. * Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our business analyst roles are aligned and assessed against the Government Digital and Data Profession Capability framework (DDPCF), formerly known as . You will work in areas across MI5 including Technical, Corporate and Operational delivery areas, applying structured business analysis approaches to support our key transformational challenges in areas such as Cloud, Artificial Intelligence (AI) and Cyber to help our organisation continue to operate in a digital age. You will analyse data and information relating to business goals, objectives, functions and processes. You will define requirements to improve processes, systems and services. You will conduct options analysis, assess feasibility and operational impact, quantify potential business benefits and contribute to business case development. You will ensure solutions align with the vision, objectives, business and user needs and provide the expected benefits and outcomes. You’ll work to enable all or part of the business to make informed, strategic and tactical decisions.

UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.

Digital Marketing and UX Expert Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. Deliver high-quality, user-friendly, content across our digital platforms. Own the delivery of the US and UJ for new / ongoing event website and app related launches. Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. Expertise in CMS optimisation (VWO, Optimisely or other). Expertise in SEO, CRO, accessibility and UX best practices. Proven experience delivering multi format digital content within a CMS environment (Contentful) Proven experience delivering content-heavy platform targeted at consumer audiences. Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. Basic understanding of HTML and CSS – or keen to upskill in this area Strong collaboration skills to help manage input from stakeholders and 3rd parties Ability to manage and support different projects simultaneously Possess good knowledge of digital marketing and multi-channel campaigns Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.