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Job VacancyRun & Service Transition Lead

EDC DIGITAL-IT
Published on
Run

12 months
Milmort, Liège, Belgium
Run & Service Transition LeadContexteDans le cadre du programme INDUS 4.0, nous recherchons un Run & Service Transition Lead chargé de construire le modèle opérationnel cible du programme et de préparer le passage progressif des solutions du mode projet vers le Run Le programme met en place plusieurs composants IT/OT critiques : infrastructure, réseau, cybersécurité, plateformes, stockage, backup, IAM, OpenShift, MES et services associés. Le rôle intervient dès la phase Build afin de s'assurer que les solutions livrées sont exploitables, supportables et correctement transférées vers les équipes Run. MissionLe Run & Service Transition Lead est responsable de : Définir et construire le Target Operating Model (TOM) du programme Intégrer les exigences Run dès la phase de conception et de Build Piloter la préparation opérationnelle des solutions Structurer les processus, rôles, responsabilités et outils nécessaires au Run Assurer le lead opérationnel pendant les phases Build, transition, Go-Live et Hypercare Organiser et sécuriser le transfert vers les équipes de support et d'exploitation L'objectif est d'éviter un transfert "documentation en fin de projet" et de construire progressivement le modèle Run en parallèle du Build. Responsabilités principales1. Construction du Target Operating ModelDéfinir le modèle Run cible du programme : Organisation du support L1/L2/L3 Responsabilités équipes internes / Groupe / fournisseurs RACI opérationnel Modèle de support par composant Heures de support et astreintes si nécessaires Processus d'escalade Gouvernance Run Interfaces entre équipes IT, OT, cybersécurité, métiers et fournisseurs Définition des SLA/OLA / KPI Le TOM devra être suffisamment standardisé pour pouvoir être réutilisé sur les futurs sites industriels. 2. Définition des processus RunMettre en place ou adapter les processus opérationnels nécessaires : Incident Management Major Incident Management Problem Management Change Management Request Management Event & Monitoring Management Capacity / Availability Management Configuration Management / CMDB Patch & Vulnerability Management Backup & Restore Disaster Recovery Access Management Certificate Management Lifecycle management des composants S'assurer que les processus sont pragmatiques et réellement applicables par les équipes opérationnelles. 3. Run Readiness pendant le BuildParticiper aux projets dès la phase Build afin d'intégrer les exigences d'exploitation. Pour chaque solution / composant : Identifier les prérequis Run Challenger l'architecture sur son exploitabilité Vérifier la disponibilité du monitoring et des logs Définir les mécanismes de backup/restore Vérifier les procédures d'exploitation Identifier les dépendances opérationnelles Le Run Lead doit pouvoir signaler les gaps avant le Go-Live et piloter leur résolution. 4. Service TransitionConstruire et piloter le processus de transfert Build-to-Run. Définir notamment : Checklist de Service Transition Critères d'Operational Acceptance Definition of Done Run Documentation obligatoire Runbooks Procédures d'incident et troubleshooting Procédures de backup / restore Procédures de démarrage / arrêt Procédures de maintenance Contacts et escalades Matrice de support Transfert de connaissance Formation des équipes Validation des accès Validation du monitoring Validation CMDB Validation du support fournisseur Aucun composant critique ne doit être considéré comme transféré sans validation formelle de sa readiness opérationnelle. 5. Lead Run pendant Build et Go-LivePendant la phase Build et avant le transfert complet vers les équipes opérationnelles : Être le point de coordination Run du programme Coordonner les incidents liés aux nouvelles solutions Organiser le troubleshooting entre squads, infrastructure, réseau, cyber, applications et fournisseurs Assurer le suivi des incidents critiques Identifier les problèmes récurrents Organiser les RETEX / lessons learned Suivre les actions correctives Préparer les équipes Run avant chaque mise en production 6. Go-Live et HypercarePour chaque Go-Live : Définir le dispositif de support PDF Identifier les équipes et experts mobilisables PDF Définir le planning d'Hypercare PDF Organiser les war rooms si nécessaire PDF Suivre les incidents et problèmes PDF Produire les statuts opérationnels PDF Suivre les KPI de stabilisation PDF Décider avec les équipes concernées de la sortie d'Hypercare PDF 7. Documentation et Knowledge ManagementDéfinir le référentiel documentaire Run et s'assurer qu'il est maintenu. PDF Exemples : Architecture opérationnelle PDF Contacts et escalades PDF Service catalogue PDF Runbooks PDF Troubleshooting guides PDF SOP PDF Procédures de maintenance PDF Procédures DR PDF Matrice de flux PDF Matrice d'accès PDF Documentation fournisseurs PDF Procédures de support PDF Knowledge articles PDF Livrables attendusLe Run & Service Transition Lead sera notamment responsable des livrables suivants : Target Operating Model INDUS 4.0 PDF Operating Model / Support Model par service PDF RACI Build / Run PDF Service Transition Process PDF Run Readiness Checklist PDF Operational Acceptance Criteria PDF Definition of Done Run PDF Support Matrix L1/L2/L3 PDF Escalation Matrix PDF Service Catalogue PDF SLA/OLA framework PDF Incident / Problem / Change operating procedures PDF CMDB requirements PDF Monitoring & Alerting requirements PDF Backup / Restore operational framework PDF Knowledge Transfer Plan PDF Hypercare Model PDF Go-Live Support Plan PDF Run KPI dashboard PDF Roadmap de transition progressive vers le Run PDF
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Permanent

Job VacancyIT Infrastructure Engineer

Nexus Jobs Limited
Published on

US$65k-90k
New York, United States of America
Infrastructure Engineer New York For this role you will need to have at least 5 to 7 years hands-on proven expertise as an Infrastructure Engineer. This role is key towards promoting and representing IT practices and requires an in-depth knowledge of Apple MAC (iOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools for conference and video support, messaging, desktop and mobile telephony, asset management tools, file sharing protocols, user permissions and folder administration. Key Responsibilities: Support employees and their (Mac) OS X clients, incl. web-based systems, Microsoft O365 (SharePoint, Email, Teams, OneDrive, Word, Excel, Powerpoint etc.) Responsible for maintenance and upkeep of our backup Infrastructure, including daily backups for applications, laptops, servers and other designated backup hardware. Responsibility for monitoring,response and audit on all NY based systems. Active representation and participation in weekly Change Management meetings. Responsible for IT new starter training and inductions. Maintain all aspects of IT security systems, including access control, alarm systems. Maintenance and upkeep of network management systems (Meraki). Collaborate with global IT colleagues to manage global application deployments, updates to desktop, patch deployments and system updates. Manage daily user related issues and/or risks and escalate as appropriate. Ensure adequate stock levels of critical components are checked weekly, and stock related documents updated, and ordered. Provide timely report to Senior IT management and key stakeholders on progress of dedicated tasks, or on-going activities, by updating weekly focus report. Main Skills Apple MAC Certification an advantage. Microsoft Office 2008+ support essential. MAC OSX Server administration desired. Active Directory administration essential. Azure system administration essential. Adobe application support (Photoshop, Indesign etc), an advantage Exposure to JAMF Mobile Device Management (MDM) an advantage. Microsoft O365 / Azure support an advantage. Exposure to backup applications an advantage (Druva). Prior experience in supporting 100+ employees an advantage. Mobile Device support (iPhone, iPad and MacBook's) essential The Client is based in downtown New York USA. Salary is circa $65K - $90K. Please send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancyIT Support Engineer

Nexus Jobs Limited
Published on

£40k-50k
London, England, United Kingdom
IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 and 2 level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancySenior IT Infrastructure & Systems Lead

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
Senior IT Infrastructure & Systems Lead Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services.. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period This role is totally hands-on. Role Description The Senior IT Infrastructure & Systems Lead is a full-time hybrid role based in London, with flexibility for some work-from-home arrangements. This role is responsible for overseeing the day-to-day operation, maintenance, and improvement of the company's IT infrastructure, including networks, servers, and core systems. The person in this role will lead and mentor technical staff, manage system performance and availability, and coordinate responses to incidents and service requests. Typical tasks include monitoring network and system health, implementing security measures, resolving complex technical issues, planning upgrades, and collaborating with stakeholders to align technology solutions with business needs. The role also involves vendor management, documentation of infrastructure and procedures, and contributing to IT strategy and roadmap decisions. Qualifications Candidates should possess strong skills in Network Administration and Information Technology for managing and optimizing infrastructure and systems. Candidates should possess solid Technical Support and Troubleshooting skills to diagnose, resolve, and prevent complex IT issues. Candidates should possess expertise in Network Security to implement, monitor, and improve security controls and practices. Extensive experience in leading IT infrastructure projects, including planning, implementation, and migration activities. Proven ability to manage and mentor IT teams, with strong communication and stakeholder management skills. Experience with server and cloud technologies, virtualization, backup and recovery, and IT monitoring tools. Relevant professional certifications (e.g., CompTIA Network+, CCNA, MCSE, or similar) are beneficial. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management · Administer, maintain, and optimize Windows and Linux server environments. · Manage VMware virtualized infrastructure (vSphere 8 and above). · Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. · Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. · Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). · Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). · Manage patching processes using ManageEngine Patch Manager Plus. · Support Microsoft 365 services and related cloud technologies. · In depth understanding of Cyber security · Monitor system performance, capacity, availability, and infrastructure health. · Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support · Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. · Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. · Manage OS deployment, imaging, image creation, maintenance, and software packaging. · Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. · Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. · Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support · Support and administer business-critical applications, including: · Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP · Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking • Configure and support Cisco switches and routers. • Administer FortiGate firewall environments. • Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management · Support vulnerability management using tools such as Tenable. · Manage security monitoring and log analysis tools (e.g., Splunk). · Perform SSL/TLS certificate lifecycle management using OpenSSL. · Create and manage CSRs, certificate chains, and private keys. · Ensure adherence to cybersecurity policies, standards, and regulatory requirements. · Support physical access control systems (e.g., Paxton) Operating Systems · Windows 11 · Windows Server 2019/2022 (or equivalent enterprise environments) · Red Hat Linux Infrastructure & Virtualization · VMware vSphere / vCenter (v8.0.3 and above) · Veeam Backup & Replication · Veeam ONE, VRO · Microsoft Office 365 · ManageEngine Patch Manager Plus · SAAS solutions · SQL Server Security · Symantec Endpoint Protection (SEP) · Symantec Endpoint Encryption (SEE) · SentinelOne – EDR/ XDR · Endpoint DLP solutions · Firewall administration · Vulnerability management tools (e.g., Tenable) · SIEM tools (e.g., Splunk) Networking · Cisco Switches and Routers · FortiGate Firewalls · LAN/WAN networking and routing Hardware & Storage · Dell PowerEdge Servers · Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K. Do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancyIT Support Engineer

Nexus Jobs Limited
Published on

£45k-55k
London, England, United Kingdom
IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. The salary for this position with be circa £45K - £55K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancySenior IT Infrastructure & Systems Lead

Nexus Jobs Limited
Published on

£70k-75k
London, England, United Kingdom
Senior IT Infrastructure & Systems Lead Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services.. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period This role is totally hands-on. Role Description The Senior IT Infrastructure & Systems Lead is a full-time hybrid role based in London, with flexibility for some work-from-home arrangements. This role is responsible for overseeing the day-to-day operation, maintenance, and improvement of the company's IT infrastructure, including networks, servers, and core systems. The person in this role will lead and mentor technical staff, manage system performance and availability, and coordinate responses to incidents and service requests. Typical tasks include monitoring network and system health, implementing security measures, resolving complex technical issues, planning upgrades, and collaborating with stakeholders to align technology solutions with business needs. The role also involves vendor management, documentation of infrastructure and procedures, and contributing to IT strategy and roadmap decisions. Qualifications Candidates should possess strong skills in Network Administration and Information Technology for managing and optimizing infrastructure and systems. Candidates should possess solid Technical Support and Troubleshooting skills to diagnose, resolve, and prevent complex IT issues. Candidates should possess expertise in Network Security to implement, monitor, and improve security controls and practices. Extensive experience in leading IT infrastructure projects, including planning, implementation, and migration activities. Proven ability to manage and mentor IT teams, with strong communication and stakeholder management skills. Experience with server and cloud technologies, virtualization, backup and recovery, and IT monitoring tools. Relevant professional certifications (e.g., CompTIA Network+, CCNA, MCSE, or similar) are beneficial. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management · Administer, maintain, and optimize Windows and Linux server environments. · Manage VMware virtualized infrastructure (vSphere 8 and above). · Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. · Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. · Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). · Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). · Manage patching processes using ManageEngine Patch Manager Plus. · Support Microsoft 365 services and related cloud technologies. · In depth understanding of Cyber security · Monitor system performance, capacity, availability, and infrastructure health. · Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support · Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. · Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. · Manage OS deployment, imaging, image creation, maintenance, and software packaging. · Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. · Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. · Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support · Support and administer business-critical applications, including: · Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP · Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking • Configure and support Cisco switches and routers. • Administer FortiGate firewall environments. • Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management · Support vulnerability management using tools such as Tenable. · Manage security monitoring and log analysis tools (e.g., Splunk). · Perform SSL/TLS certificate lifecycle management using OpenSSL. · Create and manage CSRs, certificate chains, and private keys. · Ensure adherence to cybersecurity policies, standards, and regulatory requirements. · Support physical access control systems (e.g., Paxton) Operating Systems · Windows 11 · Windows Server 2019/2022 (or equivalent enterprise environments) · Red Hat Linux Infrastructure & Virtualization · VMware vSphere / vCenter (v8.0.3 and above) · Veeam Backup & Replication · Veeam ONE, VRO · Microsoft Office 365 · ManageEngine Patch Manager Plus · SAAS solutions · SQL Server Security · Symantec Endpoint Protection (SEP) · Symantec Endpoint Encryption (SEE) · SentinelOne – EDR/ XDR · Endpoint DLP solutions · Firewall administration · Vulnerability management tools (e.g., Tenable) · SIEM tools (e.g., Splunk) Networking · Cisco Switches and Routers · FortiGate Firewalls · LAN/WAN networking and routing Hardware & Storage · Dell PowerEdge Servers · Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K. Do send your CV to us in Word format along with your salary and availability.
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