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Who are we? The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters! We plan to be at the heart of one of the most digitally advanced medical regulators in the world and we need people who can help us deliver that ambition. D&T is a great place to build your career and we are committed to enabling our people to do the best work of their lives. The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware, databases, and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms; and cyber and information security for the Agency. What’s the role? The Infrastructure Engineer will be responsible for assisting in the management and delivery of infrastructure projects and business-as-usual (BAU) tasks, focusing primarily on the data centre infrastructure. This role is vital for maintaining the stability, performance, and security of the Infrastructure as the MHRA undertakes a significant overhaul of its IT infrastructure, including the deployment of new equipment. The successful candidate will apply their technical expertise in core Infrastructure technologies to support day-to-day operations. You will collaborate with other engineers to troubleshoot and resolve issues, contributing to continuous improvement initiatives. The role involves working closely with cross-functional teams to ensure that infrastructure activities align with overall IT strategy and operational objectives. An on-call component is required, as this role involves providing support for critical issues outside regular working hours, ensuring minimal disruption to services. Key responsibilities: Leadership and Escalation: Lead and manage the successful execution of Infrastructure projects, ensuring that tasks are completed on time and within scope while supporting the MHRA’s IT strategy. Serve as the main escalation point for junior engineers, providing advanced troubleshooting and technical expertise in resolving complex infrastructure issues, ensuring high-quality resolutions that prevent future incidents. Mentor and support junior engineers, fostering a collaborative environment and encouraging skills development across the team. Infrastructure Stability, Security, and Performance: Take ownership of the overall stability, performance, and security of our IT Infrastructure, which includes assisting in the management of data centre services such as blade systems, virtualisation platforms, servers, Storage, Backup and power systems. Implement and maintain robust security protocols to safeguard the infrastructure, ensuring compliance with security policies and regulatory requirements. Proactively monitor and assess core network performance, identifying potential risks or weaknesses and applying pre-emptive solutions to minimise downtime and service disruptions. Play a pivotal role in the agency’s ongoing IT infrastructure overhaul by recommending, testing, and integrating cutting-edge infrastructure technologies. Collaboration and Stakeholder Management: Work closely with the Lead Infrastructure Architect, project teams, and other IT functions to ensure alignment of strategies with the overall IT infrastructure roadmap. Build productive relationships with external vendors, supporting the assessment of their services and products to meet the agency's performance and security expectations. Communicate project progress and Infrastructure performance with team members to ensure that business requirements are consistently met. Business-as-Usual (BAU) Operations: Have a strong understanding of ITIL, including configuration, troubleshooting, and maintenance of Infrastructure components, ensuring smooth and uninterrupted service operations . On-Call and Incident Management: Participate in the on-call rota, providing support for critical issues, and ensuring prompt response times to minimise business impact. Assist in incident response during escalations, supporting timely communication with key stakeholders and contributing to quick resolution. Learn from post-incident reports to understand preventive measures and support continuous improvement in incident management processes.

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters! We plan to be at the heart of one of the most digitally advanced medical regulators in the world and we need people who can help us deliver that ambition. D&T is a great place to build your career and we are committed to enabling our people to do the best work of their lives. The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware, databases, and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms; and cyber and information security for the Agency. What’s the role? The Infrastructure Engineer will be responsible for assisting in the management and delivery of infrastructure projects and business-as-usual (BAU) tasks, focusing primarily on our End User Compute (EuC) and telephony infrastructure. This role is vital for maintaining the stability, performance, and security of the Infrastructure as the MHRA undertakes a significant overhaul of its IT infrastructure, including the deployment of new equipment. The successful candidate will apply their technical expertise in core Infrastructure technologies to support day-to-day operations. You will collaborate with other engineers to troubleshoot and resolve issues, contributing to continuous improvement initiatives. The role involves working closely with cross-functional teams to ensure that infrastructure activities align with overall IT strategy and operational objectives. An on-call component is required, as this role involves providing support for critical issues outside regular working hours, ensuring minimal disruption to services. Person specification Key responsibilities: Leadership and Escalation: Lead and manage the successful execution of EuC and telephony projects, ensuring that tasks are completed on time and within scope while supporting the MHRA’s IT strategy. Serve as the main escalation point for junior engineers, providing advanced troubleshooting and technical expertise in resolving complex EuC and telephony issues, ensuring high-quality resolutions that prevent future incidents. Mentor and support junior engineers, fostering a collaborative environment and encouraging skills development across the team. Infrastructure Stability, Security, and Performance: Take ownership of the overall stability, performance, and security of our IT Infrastructure, which includes assisting in the management of data centre services such as blade systems, virtualisation platforms, servers, Storage, Backup and power systems. Implement and maintain robust security protocols to safeguard the infrastructure, ensuring compliance with security policies and regulatory requirements. Proactively monitor and assess core network performance, identifying potential risks or weaknesses and applying pre-emptive solutions to minimize downtime and service disruptions. Play a pivotal role in the agency’s ongoing IT infrastructure overhaul by recommending, testing, and integrating cutting-edge infrastructure technologies. Collaboration and Stakeholder Management: Work closely with project teams, and other IT functions to ensure alignment of strategies with the overall IT infrastructure roadmap. Build productive relationships with external vendors, supporting the assessment of their services and products to meet the agency's performance and security expectations. Communicate project progress and EuC and telephony performance with team members to ensure that business requirements are consistently met. Business-as-Usual (BAU) Operations: Have a strong understanding of ITIL, including configuration, troubleshooting, and maintenance of Infrastructure components, ensuring smooth and uninterrupted service operations On-Call and Incident Management: Participate in the on-call rota, providing support for critical issues, and ensuring prompt response times to minimize business impact. Assist in incident response during escalations, supporting timely communication with key stakeholders and contributing to quick resolution. Learn from post-incident reports to understand preventive measures and support continuous improvement in incident management processes.

The Strategy & Architecture team is responsible for ensuring that DTG service provision supports the delivery of the Agency's strategy and Corporate Delivery Plan including meeting MHRA’s financial and performance targets and delivery objectives. The team is responsible for providing digital, data and technology design assurance to ensure proposed solutions are compliant with legislation, standards and Government policy. As a Lead Data Architect , you will play a vital role in designing and governing the enterprise data architecture to support regulatory, scientific, and operational functions. This is an exciting opportunity to work on data-focused products and services in a complex digital environment, supporting major initiatives across MHRA. In this role, you'll work across multiple projects, applying broad architectural thinking to design data models, metadata systems, and data dictionaries. You'll provide oversight and guidance to teams and projects, ensuring standards are met and solutions align with organisational principles. You'll also work closely with technical architects to make sure systems are designed in accordance with the appropriate data architecture. This role demands a strategic thinker with deep technical expertise, strong analytical skills, and the ability to collaborate with multiple stakeholders to create a cohesive data architecture that meets the department’s current and future needs. Key responsibilities: Data Architecture Design Demonstrate expertise in data architecture including design of data platforms, modelling techniques, patterns, tools, and standards. Experienced in presenting data architecture designs to technical governance forums, ensuring alignment with organisational standards and strategic objectives. Data Governance and Standards Skilled in data modelling, master data management (MDM), metadata management, and data governance to ensure consistency, quality, and compliance across the enterprise. Ensure solutions adhere to government policies such as the Data Protection Act, GDPR, and the Technology Code of Practice. Alignment to emerging global data standards Data Integration and Management Experienced in designing data integration services to ensure seamless data flow across various systems and platforms, including legacy systems, cloud environments, and third-party applications. Develop and maintain data lineage and metadata management practices to provide transparency and control over data assets. Strategic Technology Leadership Proven ability to shape and support technology initiatives, projects, programmes, and portfolios, ensuring architectural integrity and alignment with organisational goals. Key Results High-Quality, Reusable Data Assets Enterprise data models, metadata, and standards are well-governed, up-to-date, and widely adopted by delivery teams. Data is consistently structured and reusable across multiple services, reducing duplication and integration costs Improved Data Quality and Interoperability Improvements in departmental data quality - scores, completeness, and consistency. Increased interoperability between internal and cross‑government systems, enabling more efficient service delivery. Robust, Scalable Data Architecture for New Services New digital services and transformation projects implement approved data patterns, meeting architectural and compliance requirements. Data platforms are scalable, secure, and aligned with the department’s enterprise architecture . Strong Governance and Reduced Risk Reduced data-related risks through strong architecture assurance, improved governance, and adherence to privacy and security policies. Clear data ownership and stewardship embedded across business areas. Strategic Value from Data Data is used effectively to inform strategic planning, operational reporting, and advanced analytics. Stakeholders recognise the Data Architecture function as a trusted, enabling partner.