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Key Responsibilities Lead stakeholder engagement to align persona objectives with business and IT strategy * Define persona framework including roles, environments, motivations, pain points, and digital behaviours * Design and validate "Day in the Life" scenarios for each persona * Create end-to-end journey maps highlighting IT touchpoints and user experience gaps * Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, system usage) to derive insights * Produce strategic IT recommendations linked to personas (service design, experience improvements) * Ensure persona artefacts are reusable, accessible, and traceable to data sources * Plan and conduct interviews, surveys, and usability research * Capture user behaviours, digital dexterity, mobility needs, and pain points * Support creation of personas, empathy maps, and journey maps * Validate persona assumptions through data and user feedback loops * Key Deliverables * Minimum of 6 STW approved personas * Persona profiles, journey maps, behavioural insights * Strategic recommendations and continuous improvement guidance * Consolidated Persona Report (editable format) * Research summaries and insight reports * Validated persona inputs and behavioural patterns * Evidence supporting persona attributes LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior Dynamics 365 F&O Solution Architect Lisbon We are partnering with a leading global organisation to hire a Senior Dynamics 365 Finance & Operations Architect to oversee a large-scale, multi-country D365 environment. This is a strategic role with real influence over platform direction, architectural governance, scalability, and long-term evolution. You will operate at enterprise level, shaping how D365 F&O supports finance and operational functions across regions, while providing architectural leadership, product guidance, and senior stakeholder engagement within a highly integrated ecosystem. Key Responsibilities Own and govern the end-to-end D365 F&O architecture Design scalable solutions within a complex, customised ecosystem Define integration, security, and development standards Drive platform roadmap and adoption of new Microsoft capabilities Lead architectural reviews and mentor global teams Act as escalation point for high-impact technical challenges Ideal Background 10+ years with Dynamics AX / D365 F&O Experience in large, multi-entity, multi-region ERP landscapes Strong Azure integration knowledge Comfortable influencing C-level and enterprise architecture boards Strategic mindset with hands-on technical credibility Why Consider This? Enterprise-scale complexity - not a template rollout Real architectural ownership and influence Global stakeholder exposure Long-term platform evolution responsibility Competitive package and flexible working environment alongside the expert team This is an excellent fit for a senior D365 professional who wants to move beyond delivery and truly shape ERP strategy at global scale. If you're ready for this challenge, apply today!

Role Title: Enterprise Architect Location: Solihull Duration: 12/09/2026 Days on site: 2-3 Rate INSIDE IR35 £492.25 MUST BE THROUGH UMBRELLA Role Description: We are seeking an experienced Solution/Enterprise Architect to support project delivery with functional scoping and devise Information System (IS) level architecture solutions that prioritize consistency, adaptability, and sustainability, while ensuring compliance with set architecture governance framework and its processes. Required Skills and Experience * Over 5+ years in an IT Architecture role, preferably within Financial Services * Excellent communication skills, both written and spoken. Effective requirements elicitation and presentation skills * Ability to operate across multiple engagements concurrently and assume architectural responsibility. * Previous experience developing .Net applications * Experience architecting Microsoft .NET applications * Experience with SQL server, Kubernetes, Postgres, NoSQL * Knowledge of TOGAF and ITIL * Experience of working with commercial off the shelf and bespoke solutions * Methodical, organized and results-driven communicator with great attention to detail * Adaptability and ability to collaborate with diverse teams in different environments and stakeholders at all levels Desirable Skills and Experience * TOGAF Practitioner certification * ITIL certification * Experience with architecture tools such as Orbus iServer and MS Visio. * Domain Driven Design, Modelling - Relationships, topologies, Sequence Diagrams, UML, ArchiMate etc. * Understanding of Automation, testing and development pipelines * Practical knowledge of Agile, DevOps, CI/CD Key Role Responsibilities * Develop and evolve existing and future IS (Information System) architecture based on set architecture principles and consistent with company frameworks * Design .NET and data solutions, with security and production infrastructure stakeholders, supporting the business requirements and aligned with BNPP PF strategy. * Collaborate with other project team members in the functional scope definition of projects * Collaborate with stakeholders in the definition of technical roadmaps for IT solutions * Support project managers for project build plan creation and cost estimation * Assess solutions and creation of technology or application roadmaps * Support delivery of the Enterprise Architecture capability * Engage with global teams to manage projects through the appropriate governance process including where applicable submitting PSD's, presenting at COLEC, ITVC, PANO, local IC, etc. * Provide support and assist the project team: help prepare architecture briefs, ensuring consistency with the established framework * Engage in Research and Design to evaluate and propose technologies to complement business strategy and IT roadmap Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

As an M365 Engineer, you will play a vital role in supporting the DVLA’s digital workplace by providing technical expertise across the full Microsoft 365 ecosystem. You will maintain, optimise, and enhance key Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Defender, Purview, Power Platform, and the M365 wider suite. Your work will help ensure these services remain secure, scalable, and aligned with the needs of the organisation. A key part of the role involves using PowerShell to automate routine tasks, streamline administration, and improve the efficiency and consistency of M365 operations. The role focuses on technical support, administration, and solution enablement, empowering teams across the organisation to make effective use of Microsoft 365 tools. You will work closely with business areas, including our Strategy and Policy teams, to ensure staff have the reliable, well‑managed platforms needed to deliver engaging, collaborative, and efficient digital workplace experiences. Your responsibilities will include, but aren’t limited to: Ensure services are delivered and used as required Work with and support colleagues to provide infrastructure services. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

This role is part of the Networks and Infrastructure (N&I) team within the Home Office, which is responsible for delivering and maintaining the organisation’s core infrastructure. The team handles a diverse range of systems, concepts, and technologies. This includes public cloud infrastructure deployment and management and Windows & Linux server technologies. They also manage server and service monitoring, infrastructure as code, immutable infrastructure, automation and serverless compute as well as public cloud provided services across several major public cloud vendors. The team collaborates extensively with other traditional infrastructure teams for connectivity and services as well as application teams to move legacy workloads to the cloud. This post offers the opportunity for skilled, ambitious applicants to work with a range of these technologies, particularly in public cloud, to develop their skills and career in Infrastructure Engineering within a large enterprise environment. Key Responsibilities Your main day to day responsibilities will be: Building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions. Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made. Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users. Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures. Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service. Using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solutions. Working Pattern This role is available on a full-time basis with the option of working. This role is also suitable for working hours, with a minimum requirement to work 4days / 29hours per week due to business requirements. Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance. Travel Occasional travel may be required to other Home Office locations on an ad hoc basis. Any associated costs will be reimbursed in line with Home Office policy.

Senior Firmware Engineer Nottingham £60,000-£70,000 + Technical Progression + 26 Days Annual Leave + Bank Holidays + Benefits Excellent opportunity for a Senior Firmware Engineer with experience of low power systems to join a highly innovative business offering opportunities to own and lead projects, make a massive difference to new and existing products, and collaborate with global engineering teams. This company have ambitions to become a household name by building upon a stellar reputation built within elite and professional sports. In this role, you'll take ownership of firmware development across their platforms. You'll develop C/C++ firmware for Nordic SoCs (nRF52/nRF53), working within RTOS or bare-metal environments to deliver ultra-reliable low-power performance. You'll integrate wireless communication technologies such as BLE, ANT+, and Wi-Fi, and work closely with electronics, mechanical, app, and cloud teams to ensure seamless connectivity and performance. The ideal candidate will have strong C/C++ firmware experience, hands-on expertise with Nordic SoCs or similar low-power architectures, and good knowledge of debugging and test tools. Experience with bootloaders, OTA updates, or system diagnostics would be advantageous. You'll have the confidence to lead projects and drive continuous improvement across firmware standards and reliability. This is a fantastic opportunity to join an ambitious company during a truly exciting period in their history offering a technically fascinating position, opportunities to lead your own projects, and make a substantial contribution to the future of the wider group! The Role: *Develop C/C++ firmware for Nordic SoCs (nRF52/nRF53) *Integrate BLE, ANT+, and Wi-Fi connectivity *Work in RTOS/bare-metal environments for low-power optimisation *Collaborate with electronics, app, and cloud teams *Hybrid working from Nottingham (2-3 days per week) The Person: *Senior Firmware Engineer with strong embedded C/C++ experience *Experience leading firmware projects *Exposure to Nordic SoCs, low-power systems, or RTOS environments *Strong debugging and testing skills *Commutable to the Nottingham area Reference Number: BBBH270230 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior PHP Developer (Laravel) Swindon (Hybrid - 3 days per-week) £50,000 - £60,000 + Bonus + Progression + Pension An excellent opportunity awaits an experienced PHP Developer to join a growing, technology-first B2B business. This role offers strong technical variety, and clear progression opportunities to progress into a team or technical leadership role. This company is an established but expanding B2B business, with technology as its key differentiator they're looking to further grow and diversify their SaaS solutions offering. In this role, you'll take ownership of both new and existing systems, including maintaining legacy code where required. You'll be hands-on across Laravel applications, APIs, and third-party integrations, working as part of a multidisciplinary team as the platform grows. As a smaller but scaling business, you'll have real influence over the product, codebase, and technical direction long term. This role is hybrid based 3 days per week in the Swindon office. The ideal candidate will have strong experience with Laravel and PHP across the full stack. The right person will have full-stack development experience, strong databased experience (SQL) and preferably cloud experience (AWS, Azure, or GCP). This role suits an experienced developer looking for a role where they can transition to a Lead Developer position in the short to medium term. This is a great opportunity for a Senior PHP Developer looking for ownership over development and direction in a role that offers support, progression, and development opportunities. The Role: *Take ownership of new and existing systems, including legacy code, with responsibility for how they evolve *Lead the hands-on development of a growing software suite across Laravel, APIs, and third-party integrations *Contribute to and shape technical decisions around product direction, scalability, and architecture *Hybrid role based in Swindon, with a minimum of 3 days per week in the office The Person: *Strong commercial experience with PHP and Laravel, comfortable owning and improving existing systems *Full-stack developer with solid SQL/database experience; cloud exposure (AWS, Azure, or GCP) is beneficial *Looking for a senior role with real ownership and a clear path into Lead Developer responsibility *Based within commutable distance of Swindon with full UK right to work Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

***SC CLEARED*** Purview SME 8 Month contract initially Based: Remote - Max 2 days per month onsite in London Rate: £500 £540 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Purview SME to join the team. Your responsibilities: Purpose -To lead, guide and advise on data governance, compliance, and information protection implementation using Microsoft Purview, within the context of Microsoft Fabric and possibly beyond. * Design & Implementation: in the context of Microsoft Fabric, lead on the discovery, definition and implementation of Purview functionality, including but not limited to Data Catalogue, Monitoring, Lineage and Data Loss Prevention capabilities. * Data Governance & Compliance: Define data ownership models, classification schemes, and data lifecycle/records management policies. * Consultative Advice: Act as the technical lead, advising stakeholders on best practices for data security and regulatory compliance. * Operational Support: Maintain documentation (LLDs, SOPs), create user guides, and train teams on using the compliance portal. Key Skills & Experience: * Deep knowledge of Microsoft Purview, M365 security technologies, and data governance frameworks. * Hands-on experience with configuring and administering Microsoft Purview - either in Microsoft Fabric or Enterprise versions. * Strong knowledge of data security concepts - classification, sensitivity labels, DLP, etc * Microsoft certifications such as SC-400 (Information Protection Administrator) or SC-300 would be a bonus * Experience in process design and service transition is desirable * Quick learner to apply new concepts * Ability to work in ambiguous situations * Ability to interact with technical and non-technical stakeholders This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

We have a current opportunity for a Foundry AI Engineer on a contract basis. The position will be based in Egham. For further information about this position ple AI Engineer - Contract Role I am working with a university that is looking for an AI Engineer with experience in AI Foundry to support the implementation of a number of new use cases. This is a remote contract for approximately three months. The role is outside IR35, with a start date planned for early to mid‑March. Job Description Title: AI Engineer Contract: 3 months Location: Remote IR35 Status: Outside IR35 Start: Early to mid‑March Overview The university is delivering a series of AI initiatives and requires an AI Engineer with hands‑on experience in AI Foundry to support the design, build, and deployment of AI use cases across the organisation. Responsibilities * Work with stakeholders to understand business requirements and translate them into AI use cases. * Build, deploy, and optimise AI models within AI Foundry. * Develop pipelines, workflows, and integrations needed to operationalise AI solutions. * Work closely with data teams, product teams, and technical leads to ensure successful delivery. * Troubleshoot issues and ensure models perform effectively in a production environment. * Provide documentation, knowledge transfer, and support the internal team throughout delivery. Requirements * Proven experience as an AI Engineer or similar role. * Hands‑on experience working with AI Foundry. * Strong understanding of machine learning, model development, and deployment workflows. * Experience with data pipelines, ML Ops, or cloud‑based AI tooling. * Ability to work autonomously in a fast‑paced project environment. * Strong communication skills and ability to collaborate with both technical and non‑technical teams. ase apply. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

ERP Project Manager FTC 9 - 12 Month Fixed Term Contract Poole, Dorset - On-site £50,000 - £60,000 + Holiday + Pension This is an excellent opportunity for an experienced and driven ERP Project Manager to take the reins of a business-critical implementation. If you thrive on delivering end-to-end digital transformations and have experience navigating complex project lifecycles, this 9 to 12-month fixed-term contract is an ideal fit. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this varied role you will lead the end-to-end delivery of an ERP implementation. Reporting directly to the Business Transformation Director, you will be responsible for ensuring the project stays on scope, time, and within budget. You'll be the bridge between technical execution and business goals, managing cross-functional teams and external consultants to ensure a seamless transition. The ideal candidate will possess a proven track record of successful ERP implementations (such as SAP, Oracle, Dynamics, or NetSuite) and strong knowledge of project management methodologies like PRINCE2 or Agile. You should be a strategic thinker who can remain calm under pressure, manage multiple priorities, and communicate effectively with Senior Leadership. This is a fantastic opportunity to make a tangible impact on business infrastructure, where you will be instrumental in driving change management, optimising resource utilisation, and ensuring our new system configuration perfectly aligns with our long-term business requirements. The Role: Define scope, objectives, and detailed project schedules and budgets. Lead cross-functional teams and drive user adoption and change strategies. Proactively mitigate bottlenecks while tracking costs and vendor relationships. Oversee system configuration and conduct post-implementation reviews. The Person: Deep knowledge of ERP delivery (SAP, Oracle, Dynamics). Exceptional leadership and understanding of methodologies such as PRINCE2 & Agile. Expert in resource allocation, multitasking, managing the wider team. Able to commute to Poole 5 days a week. Reference Number: BBBH269990 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Sales Executive Manager (AEC/Manufacturing Software) Remote UK Competitive Base (£100k OTE) + Commission + Car Allowance + Training + Benefits A fantastic opportunity awaits a professional with experience in new business sales across the AEC or Manufacturing sectors to join a leading technology solutions partner in a new business role offering great training, development opportunities and structured progression. This company is a global technology partner providing industry leading software used by professionals in the architectural, engineering and construction sectors. In this role, you will focus on driving new business sales by identifying and engaging new clients and promoting industry leading design software. You will be supported by experienced technical presales and customer success teams and will receive full product training, including work towards certifications to build your expertise. The role is fully remote across the UK, with travel to client sites when required. The right person for this role is someone with a strong track record of new business sales acquisitions within the AEC or Manufacturing sectors, or someone looking to transition from these sectors from new business focused technology sales or account management. Commercial experience with Autodesk, SolidWorks or similar BIM, AEC or Manufacturing software is highly beneficial. This is a great chance for a driven sales professional to join a global technology partner in a role that offers strong development, progression and ongoing training. The Role: *New-business-focused account executive position *Managing the full sales cycle from lead generation through to close *Working closely with technical pre-sales and customer success teams to support client needs *Based fully remotely in the UK, with travel for client visits. The Person: *Proven experience developing new business sales within software or technology sectors *Looking for a new-business-focused role *Desirable experience selling software for or in AEC sectors *Based in the UK with a full UK driving licence Reference Number: BBBH 265533 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Vous êtes un expert Dataiku expérimenté et possédez de solides compétences en SQL, en transformation de données et en Databricks ? emagine vous offre l'opportunité de participer à la refonte de processus de données complexes et de contribuer à la mise en œuvre d'une initiative stratégique de migration de données au sein d'une équipe internationale. Nous recherchons un consultant pour participer à la transformation de processus SAS hérités en un écosystème de données moderne, combinant Databricks (calcul et stockage) et Dataiku (préparation et orchestration des données). Are you an experienced Dataiku Expert with strong skills in SQL, data transformation, and Databricks? emagine has an opportunity for you to support the rebuild of complex data processes and help drive a strategic data migration initiative with a global team. We are looking for a consultant to contribute to the transformation of legacy SAS processes into a modern data ecosystem, combining Databricks (compute and storage) with Dataiku (data preparation and orchestration). Skills & Experience Proven expertise in Dataiku for ELT and data transformation (including Visual Recipes and plugin development). Strong experience in SQL; additional experience in Python is highly valuable. Solid background in data warehousing projects. Hands-on experience with Databricks compute. Minimum 5 years working with SQL/SAS and data warehousing. Minimum 2 years of Dataiku experience (Dataiku Developer certification expected). Strong analytical mindset, attention to detail, and collaborative working style. Fluent in English and either Dutch or French. Key Tasks & Deliverables Develop and maintain complex data transformation flows using Dataiku, with strong use of Visual Recipes and low‑code components. Leverage Databricks compute to optimise performance and cost under the guidance of the Project Tech Lead. Ensure end‑to‑end data quality, validation, and integrity throughout transformation workflows. Support knowledge transfer to both the project and business teams, who will later operate the solution. Collaborate closely with both technical and non‑technical stakeholders across the programme. Location & Engagement Brussels (minimum 3 days onsite per week) Why join? You’ll be joining an enabling and international team environment, contributing to a major modernisation project while working with cutting‑edge cloud and data stack components. This role offers the opportunity to influence long-term architecture, deliver meaningful improvements, and work with a team committed to innovation. Apply with your latest CV or reach out to Brendan to find out more.

Digital Product Owner Carlisle web/mobile applications This is a new and exclusive opportunity for a Digital Product Owner Carlisle to focus on the web/mobile applications for this banking financial technology business as they boost their digital team Role details Title: Digital Product Owner Focus: web/mobile applications Permanent role, salary £70-80,000 Location: Carlisle 2 days in the office and home working hybrid flexible model FTC for 6 months Full time This opportunity is for a Digital Product Owner. As a Product Owner in the digital team, you will be responsible for the management and development of the digital products, including the Mobile Banking App, Internet Banking and other web applications. This is an interesting role with a lot of opportunity to grow and develop This is a great new opportunity. For more information and the chance to be considered, please do send through a CV through Many thanks To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Release Manager 3 Month contract initially + Extensions Based: Remotely Rate: £700 £760 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Release Manager to join the team. Please note this role provides an excellent opportunity to gain Security Clearance, up to SC level. Your responsibilities: Work with the delivery and services teams and client QA, change and Release Management to facilitate the timely promotion of platform changes through shared testing environments and into production. - Engage with client portfolio and enterprise change and release governance teams to and tenant organisations to schedule environment access and QA/Testing. - Support delivery teams in preparing necessary documentation - Help to define and maintain the Forward Schedule of Change - Work with Tech Leads, Delivery Managers, Scrum Masters and engineers - Provide analysis of process bottlenecks and constraints - Suggest measures to improve predictability of releases - Provide reporting to client stakeholders, including tenants on rates of adoption of released platform features Key Skills & Experience: - Familiar with managing releases into large public sector enterprise cloud platforms - Understand cloud platform development and support - Relevant AWS certification - Quality Assurance and DevOps development practices - This is very much a player-manager role. Short term value will come from taking the co-ordination workload off the existing team. Medium to long term value will come from improving delivery practices and negotiating adjustments to external processes to decrease cycle times. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Product Manager / Product Lead - Data Platform Implementation 3‑month contract Hybrid: 2-3 days onsite, commutable from London Outside IR35 A university is looking for an experienced Product Manager or Product Lead to drive the implementation of a new data platform. This role will play a key part in helping the university explore, evaluate, and select the most suitable technology for their future data ecosystem. You will lead the end‑to‑end product process, advising on best‑fit solutions, guiding internal teams through the decision‑making journey, and ensuring that recommendations align with both technical requirements and strategic objectives. The ideal candidate will have strong experience in product management, working closely with a range of stakeholders, gathering requirements, presenting options, and managing expectations throughout the process. You must be comfortable shaping product vision, influencing senior stakeholders, and supporting the organisation through a period of change. Key responsibilities * Lead the product discovery and selection process for a new data platform * Work with internal stakeholders to understand requirements and strategic goals * Research, assess, and present suitable technology options * Provide clear recommendations based on business needs, feasibility, and long‑term value * Support the university through the implementation journey * Act as the bridge between technical teams, leadership, and end users Key experience * Proven background as a Product Manager or Product Lead * Experience delivering data platform or large‑scale technology projects * Ability to work with diverse stakeholder groups across technical and non‑technical teams * Strong communication and presentation skills * Ability to advise, influence, and guide decision‑making This is a hybrid role requiring 2-3 days per week onsite, easily commutable from London. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales