Job Vacancy Senior Service Designer (Central Government)

As a Service Designer at CGI, you'll be instrumental in shaping and delivering user-centred services for various UK government departments. Your work will enhance the way citizens interact with government services, making them more cohesive and efficient.



Key duties include:

• Understanding users' needs and behaviours, analysing evidence, and translating user stories into service concepts

• Developing service strategies and visions that drive innovative solutions

• Mapping and designing complex service ecosystems, considering all touchpoints, channels, service layers and actors

• Creating high-level service prototypes, storyboards or walk-throughs to communicate, test and iterate ideas

• Collaborating with other user-centred design disciplines including supporting user research activities

• Ensuring all designs comply with the GOV.UK design system and accessibility standards (WCAG 2.2 AA)

• Working to the GOV.UK service manual, service standards, and agile delivery phases

• Engaging team members, stakeholders, and service users in co-creation activities, workshops and design sprints

• Clearly communicating service concepts and propositions through storytelling and visualisation

• Presenting work to the team and stakeholders, ensuring design approaches meet policy and regulatory objectives

• Championing the value of design thinking and empathy, influencing stakeholders to adopt a user-centred approach

• Helping to embed a culture of continuous improvement using data, user feedback, and analysis to iterate and refine services over time

Required qualifications to be successful in this role

• Experience developing service propositions for complex projects

• Excellent communication skills and the ability to articulate design decisions effectively

• Proactive and happy to work as part of a team and independently

• Strong influencing skills and the ability to advocate for users

• Ability to identify and challenge constraints

• Collaborative and comfortable working in the open and receiving critique

• Knowledge of continuous improvement approaches with the ability to use data and user feedback to iterate designs

• Strong collaboration skills and the ability to co-create and solve design challenges within a team and across teams

• Knowledge of the GOV.UK design system, design principles, service manual, and accessibility standards



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Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.