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REQUIRED: 2ND LINE SUPPORT ENGINEER LOCATION: FT ONSITE HURSLEY, WINCHESTER DURATION: 12 MONTH INITIAL CONTRACT Please note this role requires candidates to work on shift patterns, 7am-7pm and 7pm-7am. The roles will be 4 days on, and 4 days off. IR35 STATUS: INSIDE Role Description: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles. Required Skills: *To handle incoming technical support incidents, requests and changes. *Management of personal call queue, ensuring calls are closed in a timely fashion. *Provide updates and ensure ongoing customer communication is maintained. *Resolution of calls ranging from simple password resets to complex server queries. *Escalation of calls to 3rd Line Team as necessary. *To work as part of a close-knit and highly skilled team of Engineers. *Provide excellent customer service. *Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) *Perform software builds/re-builds on PCs and laptops as required. *Fix hardware faults and install upgrades to client hardware. Candidates will need to have a minimum of 5 years unbroken UK residency. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Junior Presales Engineer (Networking) Farnborough £40,000-£45,000 + Progression + Training + CCNA Qualification paid for + Gym + Hybrid Working + 33 Days Annual Leave + so much more! Excellent opportunity for a NOC Engineer or 2nd/3rd Line Support Engineer from Networking with aspirations of becoming a Solutions Engineer to join a company that will train and develop you, pay for industry recognised certifications (CCNA), and has a clear route of progression! This company are at the forefront of connectivity solutions in challenging environments keeping people connected and safe. They are growing their Solutions Engineering team due to continued success and are looking to add someone they are able to train and develop into the position. In this role you will start by assisting with NOC and 3rd Line duties whilst building up your knowledge in presales, IoT, and specific Telco solutions and products. You'll predominantly be office-based at the beginning of your career here (1 year) but as your knowledge and skillset grows you'll start attending client visits and sites and discussing solutions to issues they are having. The ideal candidate will be a NOC or 2nd/3rd Line Support Engineer from a networking background with ambitions to grow and develop into a Solutions Engineer. Candidates must have strong communication skills and must be eligible for SC clearance due to the location of the office. Candidates must hold a full driver's license and have their own vehicle, again due to office location. This is a fantastic opportunity to progress your career, receive training and personal development, and attain certifications and qualifications all paid for! The Role: *NOC and 3rd Line Support Engineering to start *Learning and Developing knowledge around Solutions and Products *Travelling to customer sites (once trained) *Predominantly office-based, at least to start (circa 1 year) The Person: *NOC or 2nd/3rd Line Engineer from a networking background *Ambitious and actively looking for progression *Eligible for SC Clearance *Happy to be office-based during the training period Reference Number: BBBH262305 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.