Job Vacancy 2ND LINE SUPPORT ENGINEER

REQUIRED: 2ND LINE SUPPORT ENGINEER
LOCATION: FT ONSITE HURSLEY, WINCHESTER
DURATION: 12 MONTH INITIAL CONTRACT
Please note this role requires candidates to work on shift patterns, 7am-7pm and 7pm-7am. The roles will be 4 days on, and 4 days off.
IR35 STATUS: INSIDE

Role Description:
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.

Required Skills:
*To handle incoming technical support incidents, requests and changes.
*Management of personal call queue, ensuring calls are closed in a timely fashion.
*Provide updates and ensure ongoing customer communication is maintained.
*Resolution of calls ranging from simple password resets to complex server queries.
*Escalation of calls to 3rd Line Team as necessary.
*To work as part of a close-knit and highly skilled team of Engineers.
*Provide excellent customer service.
*Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
*Perform software builds/re-builds on PCs and laptops as required.
*Fix hardware faults and install upgrades to client hardware.

Candidates will need to have a minimum of 5 years unbroken UK residency.



LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.