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Job Title: Project Manager Location: Birmingham Salary: £33,000 - £40,000 per annum Position: Permanent, Full-Time Job Summary: This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham's well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers. Applicants must already have the right to work in the UK and not require visa sponsorship now or in the future. Job Role: In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer's experience is at the centre of the role. You'll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project's deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets. This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget. We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable. Deliverables and Responsibilities: Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes. Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early. Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans. Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates. Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align. Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs. Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues. Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members. About you: Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision. Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents). Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets). Excellent attention to detail, with the ability to spot "what-ifs", knock-on effects, and wider impacts on scope, time, budget, and quality. Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation. Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines. Ability to work effectively under pressure and manage competing deadlines while maintaining quality. Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel. Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support. Additional Information: The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant may also be considered for this role.

As a Lead Transition Service Manager , your main day to day responsibilities will be to: Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs. Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services. Drive work forward to meet delivery deadlines, without compromising quality of delivered service. Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support. Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles. Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition. Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming. Working Pattern This role is available on a full-time basis with the option of working. This role is also suitable for working hours, with a minimum requirement to work 4 days/ 32 hours per week due to business requirements.

Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Set the vision, adapt to customer needs As Head of IT Service Management, you’ll set the vision and strategy for service management. You’ll ensure that processes are owned and that they can evolve with organisational need. Plus, you’ll have the opportunity to shape and lead your own team. In overseeing service operations, you’ll make sure that we offer high-quality support for all our customers. You’ll ensure that practices and services are standardised, while maintaining some flexibility, so that they can be a better fit for differing customer needs. You’ll be proactive about ensuring that service management considerations are built into new bids and proposals too. It’ll be your responsibility to ensure that each individual customer service is fulfilled – leading to customer satisfaction, and implementing remedial plans, when it’s needed. You’ll make sure service performance reporting is continually aligned to the customers changing requirements. When agreements need to be renegotiated, you’ll offer guidance. You’ll take ownership of Continual Service Improvement across the Service Management function and wider services. Motivate your team, drive success In this senior role, you’ll lead and motivate a team of IT Service Management experts. This will involve recruiting, coaching and developing them. You’ll also be responsible for the performance of direct reports, ensuring that all policies and processes are followed. We’d like you to foster a culture that not only guarantees successful service delivery but is also a positive, learning-driven environment. Build on our success with stakeholders Working effectively with stakeholders will be key to your role. You’ll build senior‑level relationships (such as with other FCDO Services Directors) and manage long‑term strategic connections at the operational level. You’ll also represent the voice of the customer to internal stakeholders. And you’ll constantly interact with customers – responding to difficulties and troubleshooting – to ensure that services are as useful as possible. Bring extensive IT expertise and leadership brilliance We’re seeking someone with significant experience in both management and large, complex service delivery environments. You’ve led a team of Senior Service Delivery Managers. You have hands-on experience with service management tooling (ServiceNow) and with delivering to defined standards (at a minimum, ISO9001 & ISO20000:1). This is matched with extensive knowledge of formulating SLAs/OLAs. You’re an ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation. Plus, you’re knowledge of technical matters in respect of security, IT and Comms technologies. To be ready for the role, you’ll be familiar with commercial and financial management practices within highly regulated sectors, such as (but not limited to) the Public Sector. It would be a plus if you are a ITIL4 Strategic Leader and/or Master, as would qualifications in ‘Lean Thinking’ (such as Six Sigma). Experience of working within a variety of project and programme management methodologies would be beneficial. As would any familiarity with FCDO Services or our customers’ work. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV)clearance. You can find out more about vetting on our website: To find out more about our benefits and our organisation, please visit It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA’s service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service.

Job Title: Project Manager Location: Birmingham Salary: £33,000 - £40,000 per annum Position: Permanent, Full-Time Job Summary: This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham's well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers. Job Role: In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer's experience is at the centre of the role. You'll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project's deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets. This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget. We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable. Deliverables and Responsibilities: Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes. Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early. Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans. Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates. Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align. Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs. Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues. Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members. About you: Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision. Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents). Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets). Excellent attention to detail, with the ability to spot "what-ifs", knock-on effects, and wider impacts on scope, time, budget, and quality. Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation. Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines. Ability to work effectively under pressure and manage competing deadlines while maintaining quality. Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel. Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support. Additional Information: The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you’ll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You’ll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers’ requirements, you’ll also ensure they’re within our organisation’s technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you’ll also generate creative new approaches to improving the service we offer. You’ll have several additional tasks – these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You’ll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team’s knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation’s interests This is a fast-paced and complex role, and to be a success you’ll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You’ll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You’ll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You’ll be working with a wide range of colleagues and stakeholders, so it’s important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers’ technical specialists and our product and services teams. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match

Digital Technology Lead C# .Net To provide the Technical leadership for our Agile Development Team working across .Net C# Core, Web UI and Sitecore CMS technologies on our new multi-market Digital CMS Platform. The Tech Lead role will be split 40 / 60 between Hands On and Hands Off development activities working with a development team comprising of internal resources plus external system suppliers. You will be accountable for the technical delivery of changes across the Platform and will work with the IPF Architects, System Analysts and Development team to provide technical leadership, technical designs and implementation of best practices across the team to ensure quality and timely deliveries. Provide detailed technical designs for development team. Develop and maintain baseline technical design documentation for the Digital CMS Platform. Preparation and delivery of technical proposals and presentations Technical feasibility studies for newly-created product ideas/software projects and propose implementation solutions Work with IPF Architects and partners to contribute to the overall Enterprise Solution design Ensuring that software development is delivered on schedule, in-line with designs, to quality and within the overall plan. Provide Code Reviews for the key core functionality to ensure adherence to designs. Complete coding development as required ensuring it is fit for purpose, effective, scalable and future proofed. The role is expected to be split 40 / 60 Hands On and Hands Off. Implement Azure DevOps CI/CD Build and Release pipelines across the Digital CMS platform. Development and maintenance of a technical backlog, software release map and technology roadmap for the Digital CMS Platform. Follow best-in-class agile methodology (2week sprints), throughout the software development lifecycle to deliver consistent market leading engineering solutions Attend project/tech updates and stand-ups providing accurate updates where appropriate and highlight any project risks/bottlenecks/successes Provide delivery estimates as part of Agile delivery process for implementation of functionality. Determine project requirements and developing work schedules for the team. Ensure assignment of tasks to the Team to align with skills, growth and personal preferences. Improve the software development process using the latest technologies Implement best practices and coding standards across the delivery team. Provides technical expertise to peers in other functions Mentor and improve development team members Liaise with other delivery teams, stakeholders, users and senior leaders Works independently with guidance only in complex situations Keeping up-to-date with industry trends and developments. Software development cycles and approaches Use of online collaboration tools JIRA and Confluence Highly proficient in core Microsoft technologies: .Net Core. C#, T-SQL, MVC, Web API Knowledge and work experience of a CMS web platform (Sitecore desirable) Experience in CI / CD build and delivery pipelines (Azure DevOps desirable) Financial services IT solutions IT industry and ways of working within multi-disciplinary teams The Client is global operation with an office in Leeds. The salary for this role is circa £60K - £70K + Excellent Benefits. Please send your CV to us in Word format along with your notice period and availability.

In this role, you will work across multiple products and platforms, providing strategic test leadership, supporting delivery teams, and influencing senior stakeholders to embed best practice and continuous improvement. As a Lead Test Engineer, you will play a strategic role in shaping and embedding consistent testing best practices across HMRC’s complex digital ecosystem. Your responsibilities will include: Leadership & Collaboration Lead, coach, and mentor test engineers across programmes, fostering a culture of continuous improvement and professional development. Collaborate with product, platform, and delivery teams to ensure testing is integrated early and effectively within agile workflows. Influence and engage with senior stakeholders across HMRC and supplier organisations to drive quality outcomes. Test Strategy & Implementation Define and implement risk-based, shift-left testing strategies across diverse platforms and services. Ensure testing approaches align with business priorities, technical architecture, and delivery timelines. Promote consistent standards and practices across internal teams and third party suppliers. Technical Excellence & Problem Solving Apply advanced testing techniques to solve complex technical challenges and improve delivery confidence. Provide expert guidance on functional, non-functional, and automation testing, including performance, security, and accessibility. Identify and drive opportunities for innovation and efficiency in testing processes. Tooling & Governance Evaluate, implement, and optimise test tooling, including AI-assisted solutions, to support continuous integration and delivery. Establish governance frameworks for supplier-led testing activities, ensuring alignment with HMRC standards and compliance requirements. Support tooling integration with platforms and services. Quality Assurance & Risk Management Ensure quality is built in from the outset by validating requirements and test coverage across the lifecycle. Lead retrospectives and continuous improvement initiatives to enhance test effectiveness and reduce delivery risk. Produce clear, actionable reports and insights to inform decision-making and assurance activities.

The Lead DevOps Engineer role can be divided into three distinct responsibilities: provide hands-on technical leadership and guidance through coaching and mentoring lead the sharing of knowledge and good practice act as a technical product owner, developing medium to long term strategies for product lines Managing: Line management duties for DevOps engineers. A lead DevOps engineer leads one or a small number of related project teams and contributes to the development of the strategic direction. Main duties consist of but are not limited to: Work in one or many cross-functional teams to lead DevOps expertise and decision making across the whole software delivery lifecycle Produce and assure DevOps technical designs based on business needs and providing justification for decision-making in chosen technical design. Providing deep DevOps technical expertise and DevOps technical leadership to project delivery teams, identifying and selecting appropriate DevOps technical solutions based on user needs and business requirements Play an integral part in the DevOps Community of Practice sharing expertise to build the overall capability of the team Analyse the impact of DevOps technical choices on business processes Enable the reuse of patterns, tools, and components across the DevOps profession Provides DevOps technical leadership, guidance, and support for the broader DevOps community. Assure that DevOps technical solutions follow all agreed processes and best practises, particularly around security and governance Mentor one or more DevOps Engineers supporting them in their professional development as well as using your expertise to guide them in key and critical decision making. When needed light line management duties for DevOps engineers. Lead on developing, implementing, enhancing and managing technical DevOps practices into the DevOps and Engineering profession Leading on alignment of DevOps approaches across the department Collaborate with the broader DevOps and Architecture community to ensure that solutions align with target architectures and technology roadmaps Contribute to the overall technology strategy and roadmap for both individual projects and IT Collaborate with stakeholders, providing direction and challenge to proposals impacting DevOps principles. Contributing to decisions and directions in a collaborative team environment, including but not limited to estimations, product planning, user stories (requirement) creation Applying a continuous improvement mindset to identify and explore opportunities to improve processes and ways of working Engage with Leads across IT, to drive the department strategic vision and collaborate on wider initiatives Horizon scanning and continuous research on emerging DevOps principles and best practices.

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills. Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives. Job summary As Lead Business Analyst, you’ll play a key role in this multi‑disciplinary team, shaping our early project lifecycle and benefits approach. The team identifies new opportunities, defines and delivers benefits across the project lifecycle and establishing a long‑term, sustainable automation and AI function for the department. You’ll develop tools and processes to support feasibility assessments, manage and track financial benefits throughout delivery, and ensure benefits are realised once solutions go live. You’ll also help build wider understanding of benefits management and create resources that support business leads outside technology when assessing changes to ways of working. A self‑starter, you’ll be confident managing a diverse range of stakeholders and leading the triage and benefits journey end to end. Main Responsibilities Developing a specialist area and delivering coaching and mentoring to staff within this area to develop their Business Analysis and professional skillset, confidence and strategic thinking. Overseeing the work of other business analysts to ensure work is focused on the right solution to deliver business value. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Planning and leading significant areas of Business Analysis delivery, leading the challenge and driving through to conclusions. Defining, planning and leading Business Analysis delivery on significant assignments. This will include providing recommendation and rationale to programme/project leads to critically shape project scope and to the Principal Business Analyst to accurately and dynamically inform resource planning across the Profession. Advising the business around which metrics to put in place to ensure the product is adding business value and to identify service improvement opportunities. Modelling complex processes/procedures using established techniques with understanding of their purpose and importance. Working with the Head of Role to develop and embed clear and consistent Business Analysis standards, guidance and templates across the Profession.

As a Business Analyst working within DWP Digital these are some of the things you will be doing: You will be working within a transformational multi-disciplinary team building technical services (User Researchers, Developers, QAs etc.). You will translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users. You will lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs. You will develop and maintain stakeholder relationships. communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned. You will gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, to identify potential process improvements. You may collaborate with a Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities. You will take ownership for improving your own knowledge of Business Analysis and Agile principles, methods and tools and play an active role within the BA community including coaching and supporting other members, as appropriate. Please note : As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

The Business Analyst reports to the Senior Business Analyst. The post holder is responsible for the application of Business Analysis tools and techniques to define and validate digital projects, products and services, ensuring they are aligned to DVSA’s strategic objectives . The scope of requirements definition includes business requirements (goals, objectives, needs); stakeholder requirements, solution functional and non-functional requirements and transition requirements. The post holder will be part of one or more agile/scrum delivery teams within DVSA’s Strategy, Policy, Digital and Technology Directorate. They will work collaboratively with product owners, technical colleagues (e.g. software developers, testers) and other business analysts to continuously improve our digital solutions and deliver value to customers and the business. They will be responsible for supporting the maintenance, refinement and prioritisation of the product backlog as well as coordinating communications, escalating, and facilitating resolution of risks, issues and changes. The post holder will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. They will also facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Main duties consist of but are not limited to: Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged. Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality. Identify and articulate options considering opportunities and limitations related to business and technology. Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation. Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support. Develop and promote best practice, standards and guidance.

Sailpoint Test Manager 6 Month contract initially Based: Hybrid/London - 2-3 days p/w Rate: £300 - £350 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Sailpoint Test Manager to join the team. Key Skills & Experience: 1. Experience of Identity Access Management - Good to Have 2. Experience of SailPoint application onboarding process - Good to Have 3. Knowledge of JML and review process in SailPoint - Good to Have 4. Experience of Service Now tool - Good to Have 5. Knowledge of SailPoint integration with Service Now - Good to Have 6. Experience of JIRA and Xray - Mandatory 7. Hands-on creation and execution of tests and result logging. 8. Understanding of testing life cycle. 9. Collaborate with development, business, and QA teams to understand requirements and ensure test coverage. 10. Understanding of defect life cycle. 11. Experience of root cause analysis. 12. Good stakeholder management skills- Mandatory 13. Familiarity with Agile and DevOps methodologies - Mandatory 14. Strong Interpersonal Skills - Mandatory 15. 8-10 Years of Experience in Test Management - Mandatory This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.