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Senior ITSM Architect Target Start Date: asap Recruitment Type :Contractor Rate:£650pd Inside IR35 Location of role: Basingstoke 4-5 days per week onsite. Clearance Required: DV Senior Information Technology Service Management (ITSM) Tooling Architect - Senior ITSM Architect Brief overview on the role/project: As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. Mandatory skills: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: - CA Service Desk Manager - BMC Remedy - BMC Helix - ServiceNow - Cherwell Service Management Software - Freshworks - ManageEngine . Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). . Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions. . A working knowledge of general Information Technology Core infrastructure capabilities including: - Windows Server technologies - Active Directory and Group Policies - SQL and SQL Server Clustering - PKI Infrastructure and certificate management capabilities . General knowledge of scripting, applications development and data manipulation techniques including: - SQL Scripting - Powershell - JavaScript - REST Web Services - C# - Power BI - SQL Server Reporting Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

We are seeking a dynamic team leader with exceptional people management skills and a strong understanding of running an ITIL Service Desk with appropriate processes in place. Someone who can motivate, empower and support the technical frontline staff, drive business driven change through, resource rotas, develop staff through training and shadowing, install and sustain the highest level of customer services at all times. As the ICT Service Support Manager, you will lead the Service Support team of around 8 colleagues who provide technical support to all No10 staff, ensuring efficient use and management of resources, customer-focused secure services across the department. Working to the Head of Service Support, you will be responsible for managing all incidents, change requests, and escalation and tracking of problem resolution processes, in line with ITIL best practices, working to driving continuous service improvement forward. This is a hands-on technical leadership role requiring a strong background in ICT desktop and networking infrastructure, service management tools, and the ability to troubleshooting complex technical issues in support of business requests. You will be expected to provide expert guidance and training to your team and you will work closely contribute directly to technical problem-solving with the service delivery team. Responsibilities Leading the Service Desk Manage the ICT Service Desk team of 8, ensuring timely and effective resolution of user issues and requests. Monitor performance against internal OLAs, producing regular reports and insights for senior stakeholders and management. Champion a culture of service excellence and user satisfaction. Technical Oversight Provide expert-level technical support and guidance on ICT desktop and infrastructure, systems, and applications to support customers and also to help develop and train your team members. Lead technical investigations and root cause analysis for major incidents and recurring problems working closely with the IT Service Delivery team or suppliers. Ensure technical documentation and knowledge bases are developed, accurate and up to date and used as a reference throughout the IT Team. ITIL Process Management Own and operate core ITIL processes including Incident Management, Request Fulfilment, Problem Management, and Knowledge Management and the Service Desk function. Ensure processes are documented, followed, and continuously improved. Stakeholder Engagement Act as the primary point of contact for ICT service-related technical matters across the organisation. Collaborate with internal teams and external suppliers to ensure seamless service delivery and find solutions to business problems on a daily basis. Team Development Lead, mentor, and develop the support team of ICT professionals. Promote professional development and ensure the team is equipped with the skills and tools needed to succeed, setup shadowing and mentoring for those who need it. Service Improvement Identify and implement opportunities for automation, self-service, and process optimisation. Working with the Head of Service Support, develop service improvement initiatives and contribute to strategic ICT planning. Governance & Compliance Ensure adherence to government ICT policies, data protection regulations, and cyber security standards at all times. Maintain accurate configuration items records login assets data, incidents against assets and services in order to improve service performance.

Digital Technology Lead C# .Net To provide the Technical leadership for our Agile Development Team working across .Net C# Core, Web UI and Sitecore CMS technologies on our new multi-market Digital CMS Platform. The Tech Lead role will be split 40 / 60 between Hands On and Hands Off development activities working with a development team comprising of internal resources plus external system suppliers. You will be accountable for the technical delivery of changes across the Platform and will work with the IPF Architects, System Analysts and Development team to provide technical leadership, technical designs and implementation of best practices across the team to ensure quality and timely deliveries. Provide detailed technical designs for development team. Develop and maintain baseline technical design documentation for the Digital CMS Platform. Preparation and delivery of technical proposals and presentations Technical feasibility studies for newly-created product ideas/software projects and propose implementation solutions Work with IPF Architects and partners to contribute to the overall Enterprise Solution design Ensuring that software development is delivered on schedule, in-line with designs, to quality and within the overall plan. Provide Code Reviews for the key core functionality to ensure adherence to designs. Complete coding development as required ensuring it is fit for purpose, effective, scalable and future proofed. The role is expected to be split 40 / 60 Hands On and Hands Off. Implement Azure DevOps CI/CD Build and Release pipelines across the Digital CMS platform. Development and maintenance of a technical backlog, software release map and technology roadmap for the Digital CMS Platform. Follow best-in-class agile methodology (2week sprints), throughout the software development lifecycle to deliver consistent market leading engineering solutions Attend project/tech updates and stand-ups providing accurate updates where appropriate and highlight any project risks/bottlenecks/successes Provide delivery estimates as part of Agile delivery process for implementation of functionality. Determine project requirements and developing work schedules for the team. Ensure assignment of tasks to the Team to align with skills, growth and personal preferences. Improve the software development process using the latest technologies Implement best practices and coding standards across the delivery team. Provides technical expertise to peers in other functions Mentor and improve development team members Liaise with other delivery teams, stakeholders, users and senior leaders Works independently with guidance only in complex situations Keeping up-to-date with industry trends and developments. Software development cycles and approaches Use of online collaboration tools JIRA and Confluence Highly proficient in core Microsoft technologies: .Net Core. C#, T-SQL, MVC, Web API Knowledge and work experience of a CMS web platform (Sitecore desirable) Experience in CI / CD build and delivery pipelines (Azure DevOps desirable) Financial services IT solutions IT industry and ways of working within multi-disciplinary teams The Client is global operation with an office in Leeds. The salary for this role is circa £60K - £70K + Excellent Benefits. Please send your CV to us in Word format along with your notice period and availability.

As a Digital Apprentice in our ServiceNow team, you’ll play an important role in helping us keep our systems running smoothly and supporting colleagues across Companies House. You’ll learn on the job, build your technical skills, and get hands-on experience with our ServiceNow platform. Your main responsibilities will include: Assisting to manage and administer team calls through first-line resolution, task management, user training, enhancement requests, and identifying and resolving defects/issues. Providing trend analysis to support continuous improvement and incident reduction. This includes generating reports and dashboards for managers and users to help identify high-volume or recurring errors and potential process delays. Engaging in testing, implementation, and training of new and existing functionality and enhancements. This will be delivered both one-to-one and in group sessions or meetings Contributing ideas for the development of new features and support the training associated with these enhancements. You’ll also be involved in: 1. ServiceNow Support & Process Improvement Providing first line support and admin for our ServiceNow platform, looking after Incident, Task and Request calls, spotting anything that needs escalating, and keeping all calls in great shape by continuously reviewing, updating, auditing and maintaining them - making sure all follow-up actions happen. Working with the ServiceNow Technical Team to review and improve how effective and efficient our processes are, identifying and logging problems for prioritisation, and recommending best-practice improvements Helping to replace paper-driven, manual processes by providing automated ServiceNow solutions. 2. Data, Knowledge & Reporting Providing helpful articles, dashboards, reports and analytics, and ensuring all development work is fully audited with clear, complete testing documentation. 3. Communication & Engagement Handling customer interactions and supporting clear, friendly communications. Supporting the marketing and communication of new functionality, choosing the right formats and channels to help people understand what’s changing. Using our collaboration and communication tools confidently, keeping up to date with new features and building them into training and implementation plans. 4. Workshops, Events & Meetings Facilitating workshops, events and meetings, and recording, sharing and following up on all actions - including completing reviews. 5. Development & Delivery Managing end to end development of agreed form and process designs, including gathering requirements, completing testing, providing user testing environments/schedules, recording defects and agreeing go live dates with the ServiceNow Team and stakeholders – or escalating to the Team Leader where needed. 6. Learning & Team Development Coordinating team participation in technical training, webinars, demos and Webex sessions, inviting wider colleagues where appropriate and, when required, booking travel, accommodation and expenses. Alongside your role, you’ll be working towards a Level 4 Software Developer qualification with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification and kickstart your career in tech. You can read more about a career in Digital and Data within the Civil Service in the

Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications Previous experience in project management, preferably within the banking or financial services industry Strong understanding of digital banking operations and Artificial Intelligence AI technologies Proven track record of successfully delivering complex projects on time and within budget Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management Risk Assessment : AI can analyze market trends and economic indicators to provide early warnings about potential risks. Compliance Monitoring : Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency Process Automation : Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. Workflow Optimization : AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy Assessment : Evaluate the current state of digital banking operations and identify areas where AI can add value. Pilot Projects : Start with pilot projects to test AI applications in a controlled environment. Scalability : Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. Employee Training : Train staff on AI tools and their applications to ensure seamless integration. Continuous Improvement : Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations Data Quality : Ensure high-quality data for accurate AI predictions and analysis. Regulatory Compliance : Stay compliant with financial regulations while implementing AI solutions. Customer Trust : Maintain transparency in AI-driven decisions to build and maintain customer trust. Integration : Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

As an Apprentice Configuration Analyst you’ll be involved in: Tech Asset Management Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes. Software Standards & Governance Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards. Compliance & Audits Assisting with audits to verify legal compliance and alignment with licence agreements and policies. Version Control & Upgrades Maintaining consistent software versions and supporting the smooth rollout of updates. Tool Support Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly. Process Improvement Reviewing and enhancing configuration data management, aligning with ITIL best practices. ServiceNow Tasks Handling Service Now task (via a ‘ticket’ system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests SNOW Licence Manager Admin Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups. Operational Support Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams. Alongside your role, you’ll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification, and kickstart your career in tech. You can read more about a career in Digital and Data within the Civil Service in the

The Opportunity As a Red Team Associate, you'll help safeguard the systems that support the UK's democratic processes. You'll think like an attacker, act like an adversary, and work proactively to uncover weaknesses before they can be exploited. Joining a high-performing Cyber Security function, you'll support the delivery of penetration testing, vulnerability management, and threat intelligence activities that directly strengthen Parliament's security posture. You'll simulate real-world threat actors, test critical security controls, and translate technical findings into meaningful improvements. Working closely with colleagues across the Cyber Security Operations Centre (CSOC), you'll bridge offensive insight with defensive action - ensuring Parliament's cyber resilience is continuously challenged, validated, and improved. If you're driven by purpose, curious by nature, and ready to sharpen your offensive skillset in a nationally significant environment, this is your opportunity to make a real impact. learn to scope, procure, and conduct penetration tests to highlight vulnerabilities and risks within systems used at Parliament. Disseminate the results of these tests to service owners and key stakeholders and assist in translating their findings into action plans that strengthen security posture. help assess and manage vulnerabilities present on Parliamentary systems, using tooling to perform discovery tasks to ensure wide coverage. Liaise with service owners to relay findings and provide guidance. Work with the Red Team in utilising vulnerabilities in real-life exploitation scenarios to provide risk evidence. assist in the answering of Priority Intelligence Requirements. Use tooling to perform threat hunting, enriching our defensive capabilities with indicators of compromise and detection rules. contribute to maintaining up-to-date threat profiles through research and enrich areas such as vulnerability management with relevant threat intelligence. support shaping red team and tabletop exercises by tuning employed TTP's (tactics, techniques, and procedures) and learn to match those used by threat actors identified as targeting Parliament. What You Need good knowledge of cyber security, providing advice to others. Understands and can apply basic principles of risk assessment, risk management processes and decision-making. an ability to build knowledge of Parliament's cyber security challenges, understanding the parliamentary business context. Utilise threat assessment principles to acquire, validate and analyse relevant threat information, enterprise attack vectors, and critical organisational functions. understands the principals of penetration and vulnerability testing. Experience in conducting assessments and documenting findings. Contribute to the review and interpretation of assessment reports and help form action plans. knowledge of scripting languages such as Python, PowerShell, or Bash. Understands basic coding techniques and how repetitive tasks could be automated via code. excellent written and verbal communication skills. Ability to deliver complex technical information clearly and effectively to a variety of senior management and key stakeholders with different levels of expertise. ability to work successfully within a team, contributing to a safe-to-fail environment, whilst upholding the values of equality, diversity and inclusion. the ability to pass security clearance, backed by the right to work in the UK About The Team The Cyber Security team must remain switched on to geopolitical and domestic activity in order to protect its people, data, and technology. The team is responsible for operational cyber security including logging and monitoring, incident response, threat and vulnerability management, intelligence-led penetration testing, development of cyber security policies and standards, security architecture, forensic investigations, and risk management. No one day will be the same and you will be integral to the development and improvement of cyber defences within Parliament from the day you start. About Us UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy. Our Package In addition to your salary, we offer a range of benifits including but not limited to: generous annual leave starting at 30 days and increasing to 35 days in addition to bank holidays generous maternity pay policy up to 6 months full pay enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% on-site gym, nursery, catering, post office, travel office and GP flexible options including hybrid working and family friendly policies How To Apply Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterions 1, 2, 3, and 4. Our application process is anonymous, so please remove any personal information from your CV. Apply By: Interviews: 18th + 19th March 2026 Format: Panel Interviews (On-Site) Our Culture For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success. We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

As a Test Engineer, you’ll help us deliver high-quality products that keep the country safe. You’ll join a specialist team where you’ll handle both functional and non-functional testing, explore fresh methodologies, mentor colleagues, and champion quality in everything we build. You will also: develop and execute thorough test plans to ensure our products are reliable and high-quality build, adopt, and improve automated test frameworks to provide fast, scalable feedback for complex platform capabilities champion testing and quality engineering by refining processes and helping teams reach the best outcomes collaborate with developers, analysts, product managers, and colleagues across the organisation to embed test engineering into our development approach work with external partners, vendors, and clients to support joint testing activities, integrate third-party tools, and ensure compatibility with external systems This role may involve occasional travel around the country to attend training sessions or events several times a year. This may include day trips to other regional sites, for example.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along. The (SAS Digital Support) Team conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery. You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC). Together, you will ensure services are effectively monitored, incidents receive hands-on L2 intervention and services are restored within agreed service level agreements. Key Responsibilities Your main day to day responsibilities will be: Building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions. Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made. Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users. Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures. Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service. Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions. Working Pattern This role is available on a full-time basis with the option of working. This role is also suitable for working hours, with a minimum requirement to work 3 days per week due to business requirements.

Our Client is Global Leader in the pharmaceutical World. They are looking to recruit an IT Project Manager with at least 10 years proven expertise as a Project Manager. The Project Manager is responsible for a set of projects (investments including the systems and organization change management within the business community). The Client has many projects underway. This role is for the management of projects with significant IT infrastructure and systems work content. Responsibilities: Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Qualifications: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability with time management skills Excellent troubleshooting and problem-solving abilities with management and leadership qualities Project Management Professional (PMP) certification preferred Competencies: To perform the job successfully, an individual should demonstrate the following behaviors: Excellent English oral and written communication skills. Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings innovative ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity. Possesses ability to organize and follow-through on multiple tasks. Recognizes and attends to vital details with accuracy and efficiency. Effectively prioritizes work of staff members. Works to complete goals, tasks, and plans. Anticipates potential problems and analyzes alternative solutions. Develops/maintains effective working relationships by listening attentively to others. Communicates ideas clearly (written & verbal) while relating to people in an open/ sincere manner and participating effectively in meetings. This individual will also assist in finding solutions as well as identifying problems; communicates appropriately with team members and project stakeholders. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges. The project manager will adapt readily to change, work effectively in stressful situations, need limited guidance and direction and is comfortable working in a fast-paced environment. Diagnoses problems efficiently, gathers sufficient input before making decisions or plans, makes timely decisions, quickly determines sources of problems, identifies information needed to solve problems and analyzes and communicates issues with effective alternative solutions to team. Sensitive & responsive to internal customer needs, maintains a positive attitude, willing to listen to customer problems and seeks solutions and stays in tune with changing needs of customers. The Client is based in Trumbull CT USA The salary for this role will be circa $100K - $120K. Please send your CV to us in Word format along with your salary and availability.

A Test Engineer is responsible for creating solutions that enhance the efficiency and effectiveness of testing processes. They apply established engineering standards to design, develop, and execute a range of technical tests. This role ensures a high‑quality, reliable testing service by planning, designing, and performing all testing activities, including work on legacy systems. The Test Engineer verifies and validates code using appropriate tools and methodologies, supporting the Scrum team in delivering tasks and achieving a clear definition of ‘done.’ Your responsibilities will include, but aren’t limited to: Determine test scope and estimate the effort required Use technical tooling and engineering approaches to design and execute tests Develop reports, record outcomes and support the resolution of defects Contribute to and follow engineering practices and standards For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Key Responsibilities Shutdown Planning & Preparation Lead the full planning lifecycle for a site-wide shutdown, including scope definition, schedule development, risk assessments, and cost estimation. Work closely with engineering, maintenance, operations, and HSE teams to build a robust and compliant plan. Develop detailed execution schedules using appropriate planning tools (e.g., Primavera P6, MS Project). Identify critical-path activities and optimise resource allocation to minimise downtime. Ensure all materials, permits, manpower, and equipment are organised ahead of execution. Execution Management Oversee day-to-day shutdown activities, ensuring safety, quality, cost, and schedule targets are met. Provide strong on-site leadership to contractors, maintenance teams, and engineering personnel. Ensure compliance with COMAH safety case requirements and site-level process safety standards. Manage progress reporting, daily coordination meetings, and live problem resolution. Support statutory inspections, mechanical integrity checks, and commissioning phases. Safety & Compliance Champion a zero‑harm culture across the shutdown workforce. Lead safety briefings, toolbox talks, and permit-to-work processes. Ensure all work is carried out in accordance with LOTO, isolations, confined space procedures, and hot work controls. Support and participate in incident investigations and safety audits. Commercial & Financial Control Manage shutdown budgets, track spending, and control scope changes. Work with procurement teams to manage contractor contracts, variations, and invoicing. Maintain accurate financial reporting against forecast. Documentation & Handover Ensure all shutdown documentation is accurately completed and handed over. Oversee QA/QC checks, inspection records, and technical documentation. Support plant commissioning and return-to-service processes. Required Skills & Experience Proven experience delivering major shutdowns or turnarounds in the chemical, refinery, or high‑hazard process industries . Strong maintenance background (mechanical, electrical, or multi‑skilled). Demonstrable understanding of COMAH regulations and process safety principles. Experience leading large contractor teams in a high‑pressure shutdown environment. Skilled in shutdown planning tools (Primavera P6 or MS Project). Strong ability to coordinate multiple stakeholders and maintain clear communication across departments. Excellent problem‑solving capability, especially under time‑critical conditions. Ability to manage budgets, track spend, and report financial performance. Strong documentation, QA/QC, and handover management skills. Desirable Engineering qualification (HNC/HND/Degree). NEBOSH or IOSH certification. Experience with statutory inspections and pressure systems regulations. Experience on top-tier COMAH sites. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

As a Senior BA working within DWP Digital these are some of the things you will: Work on large, complex products or services, or across a number of products or services simultaneously. Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex products or services. Communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned. Understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department. Lead initiatives and champion continual learning & development within the BA community. Be a leading member of the BA community, taking on line management responsibilities. Additionally you will play a significant role in capability building and recruitment when required. Encourage and promote Agile methodologies, setting standards across the function and working to educate the BA teams working across the functions on Agile principles, methods and tools to support their development. Some travel to other Digital hubs may be required.

Project Delivery Manager Scope of the role: Manage the successful delivery of The Corp business and IT projects through the design, build, testing, acceptance, commissioning and handover lifecycle. Lead essential projects, managing the Corp IT project portfolio to share interdependencies and recommending trade-offs and phasing to manage competing resourcing and budget demands. Manage project gate reviews with the Head of IT to ensure each project has a robust business case, controls and delivery plan. Define and maintain standards for successful execution including documentation and metrics related to portfolio, programme, and project management. Manage project performance via objectives and key results (OKRs), monthly reviews with project sponsors. Initiate communication and improvement activities to ensure maximum alignment of The Corp Functions and IT priorities. Perform risk management and mitigation - evaluating data to prevent project problems and intervening to resolve issues where required. Manage staff within the project management team - coaching individuals in adopting improved project and portfolio management disciplines, fostering a supporting a hybrid/agile way of working within the team. Ensure that a complete picture of workflows and technical requirements are gathered and recorded to support the development of new or existing systems/applications Responsible for supporting the businesses in identifying their requirements and working with the Solutions Architect to evaluate proposed solutions, ensuring that they meet ABF security, technical and business requirements Responsible for creating and getting sign off for all project documentation as detailed in the Corp IT Projects Run Book Develop detailed project plans, for monitoring and tracking of project deliverables Ensure projects can be fully resourced for delivery within the established project plan Manage relationships and workstreams with the business, key stakeholders, management and 3rd party suppliers Ensure risks and issues are accurately identified and recorded Ensure project gates are managed and appropriate sign off is given before proceeding to the next stage of the lifecycle Manage the portfolio of projects allocated Ensure that projects are initiated through the established Corp IT Project methodology “Front Door” demand management process Contribute input to periodic project prioritisation exercises as requested Responsible for the provision of performance information, ensuring timely and accurate reports are provided to the necessary parties Support departments Corp IT related continuous improvement activities in relation to processes, procedures and documentation Produce and maintain financial forecasts for projects by tracking project budgets, actuals, and invoices and accounting for the cause of any variances against forecasts Experience Required: Significant overall progressive IT experience Proven experience working as a Sr. Project Manager or Programme Manager Ability to define the scope, planning, resources and deliverables of a project in order to meet customers’ expectations Ability to analyse project risks and develop mitigation strategies Ability to prioritise and delegate activities of project team Ability to mobilise and motivate a project team composed of The Corporate functions, IT and 3 Parties Ability to manage relationships with senior stakeholders, delivery and support teams at programme, project and individual level Ability to control and report on project budget and relevant project KPIs Ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation Experience of delivering a portfolio of projects to time, quality and budget Experience in delivering application, infrastructure and cloud projects ITIL / Prince 2 / APM / Agile qualified or equivalent and/or qualified by experience. MS Power BI or equivalent experience for project reporting Responsibilities Project and programme preparation of business and IT projects with Corporate senior stakeholders Lead and manage project execution of different sizes and complexity Provide leadership and management of project teams during all phases of the projects Contribute to continuous improvement of project management practices and tools Lead role in the development of the Project Management Office, dashboards and KPIs Day-to-day management and maintenance of the project delivery roadmap Lead project delivery continuous improvement forum Management and development of Project Managers, Contractors and 3 Parties The Client is based in Central London – there will be some remote working. Salary £75K - £100K. Please send your CV to us in Word format along with your salary and availability.