Job Vacancy Service Delivery Manager (DV Security Clearance)

Lincoln

CGI

Job position Service Delivery Manager (DV Security Clearance)

Permanent

As soon as possible

Lincoln, England, United Kingdom

Published on 28/09/2025

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The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a working out of our office in Lincoln.

Candidate profile

You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients.

Key Responsibilities:

• Introduce and manage SLAs and KPIs on behalf of the CIS Department.

• Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs.

• Lead or consult on continuous service improvement initiatives.

• Facilitate collaboration among contract and client colleagues to optimise service delivery.

• Oversee obsolescence, licence, and configuration management activities.

• Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs.

Required qualifications to be successful in this role

• IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX).

• Project management qualification (minimum foundation level) and practical experience (agile or waterfall).

• Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio.

• Demonstrated ability in managing continuous service improvement processes.

• Strong collaborative skills with experience in peer leadership and upward management.

Desired Competencies:

• Experience or qualification in configuration, licence, and obsolescence management.

• Background in a military or civil service client environment.

• Proficient written and verbal communication skills with a focus on clarity, brevity, and relevance.

#LI-JS2

Working environment

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Discover CGI

London, England, United Kingdom

> 1000 employees

IT services

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients’ businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you’ll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let’s turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other. Benefits: - Insurance coverage - Medical benefits - Pension plan - Member Assistant Programme - Check4Cancer - Flexible time off - Share Purchase Plan - Member discounts - Dental benefits - Vision benefits - Profit Participation Plan - Health and Wellbeing Programme

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Service Delivery Manager (DV Security Clearance)

CGI