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As the Lead User Researcher for CustomerFirst, you’ll play a defining role in shaping the team to improve customer service at scale with a user-centred mindset. This is not about leading the research on a single project. This role will sit across multiple delivery squads setting the research strategy and practice, and conducting research yourself when needed. This role will be shaping how research is conducted across complex portfolios and helping government move from quick fixes to deep transformation based on what people fundamentally need from our services. CustomerFirst is still being built. Our operating model, culture and ways of working are evolving, and that’s deliberate. We’re looking for a Lead Researcher who is comfortable in ambiguity, and is motivated by the chance to build something new with real public impact. This is a hands-on leadership role, involving research tasks and also strategic direction and responsibility for a small team of researchers embedded in different projects. You’ll set direction and standards, and step in wherever needed to help teams deliver. What you will do As a Lead User Researcher, you will: develop and assure good user research practice across multiple teams, supporting researchers to adopt a range of techniques and to continuously improve oversee and lead the planning, design and delivery of user research to support the design and development of excellent public services establish and align user research activities and teams to meet organisational goals lead colleagues to analyse research data and synthesise clear and actionable findings ensure that teams take a user-centred, evidence-based approach to service design and delivery, and that our research includes all kinds of users contribute to the wider user research community – taking on a leadership role in the community including sharing findings and insights across the organisation, mentoring other researchers, writing blog posts and leading on aspects of practice may be required to provide line management and leadership to a team of researchers This role will involve overseeing research across multiple different projects, each a partnership with a different organisation across government. This means you’ll be advising and coaching service teams on how to improve, as well as being part of a multidisciplinary team delivering a service. You’ll need skills building relationships quickly, identifying problems, and helping others to solve them. What this role offers a chance to fix real customer service problems that affect millions of people the opportunity to shape how government considers products and services, not just work within existing models exposure and opportunity to influence senior leadership across policy, operations, digital and delivery a start-up/ scale up environment with the mandate to challenge, experiment and build work with purpose, scale and visibility – without losing pragmatism or pace

VIP Premium Desktop IT support to senior executives of a large financial organisation. Incident resolution via telephone service desk tools and direct desk side engagement with the customer as part of a Premium service team supporting approx. 5000 clients Customer coaching Supporting customers with Remote Working Maintain effective working relationships with other customer resolver support teams, CC UK colleagues and external service providers. Identify potential improvements with how latest technology can be used to support the business Participate in testing new applications and hardware as required. Communication and high-level desktop support skills are key to this role, as we are delivering support services to a VIP client base with key business users regarding day-to-day support Must Have Requirements 1. Minimum of 5 years' experience of having worked on a Service Desk or a 2nd line desktop support team of a large financial organisation. 2. Experience providing IT Support (both remotely and face to face LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Your responsibilities will include: Supporting the DKIM information and records management function by monitoring, maintaining and developing the CO Information Management and Standards Framework. Working with and supporting CO Information Management Leads (IMLs) and Library Managers (LM) – to include undertaking regular 1-2-1 reviews and implementation of action plans, and monitoring and maintaining CO IM policy. Management of the compliance monitoring and reporting system, ensuring data collection and analysis takes place in a timely fashion, and working with the Head of Unit on interventions within business units to maintain compliance across the departments. Library and AO-Docs management. Delivery of IM training. IM business support including managing the team shared mailbox and DKIM One Stop Shop system. Providing IM business support to CO – including advising on records management, spring cleans, local procedure documents, and library management. Provide ad hoc support to the SEO and G7. Reviewing and updating IM guidance / policy. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more. ( )

Senior FP&A Accountant Newcastle upon Tyne (4 days on site, 1 day working from home) £70,000 to £85,000 + Bonus + Pension + Benefits Are you a qualified finance professional with strong analytical skills and a passion for turning data into meaningful insight? This is an excellent opportunity to join a highly established and well-respected organisation in a Senior FP&A role where you will have real visibility across the business and play a key role in shaping financial decision making. This organisation is a major UK business operating at national scale with a long track record of success. With a strong financial foundation and continued growth, they are investing further into their finance function to ensure the business has the insight, reporting capability and financial planning needed to support strategic decisions at the highest level. In this role you will work closely with the Group Commercial Finance Director and senior leadership across the business, helping to deliver accurate forecasting, budgeting and management reporting. You will also play an important role in developing new reporting solutions, improving financial insights and supporting the expansion of data and reporting capability across the organisation. This position would suit a qualified accountant who enjoys combining strong technical finance skills with commercial insight, data analysis and stakeholder engagement. This is a fantastic opportunity to join a large, financially stable organisation where you will gain exposure to senior leadership, work on high-impact financial analysis and play a key role in shaping the future reporting capability of the business. The Role * Produce and develop management reporting to provide accurate and timely financial insight * Support budgeting and forecasting processes across the wider business * Partner with department leaders to analyse performance and identify trends * Develop improved reporting tools, dashboards and analytical outputs * Support the expansion of reporting capability including BI and data solutions The Person * Qualified Accountant (ACA, ACCA or CIMA) * Experience within FP&A, financial reporting or commercial finance * Advanced Excel skills with experience building complex financial models * Strong analytical mindset with the ability to interpret and present data clearly * Experience with BI tools such as PowerBI, SQL or VBA would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Your responsibilities will include: Machinery of Government (MOG) data transfers: Represent the DKIM function on MOG transfers: to include attending meetings, drafting progress reports and liaising with key stakeholders when facilitating information / data transfer processes. Review of IM policies and guidance. Lead on DKIM communication to ensure alignment of comms in the DKIM and Corporate Services comms. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more.

The key responsibilities and deliverables for this post are working with your UKEF colleagues and customers to ensure that UKEF is able to meet evolving customer demand using a secure, scalable and robust enterprise architecture blueprint. The main activities of your role will be: Designing secure systems - you can design and review system architectures through the development of patterns and principles. Security technology - you can demonstrate strong knowledge of system architectures. You can understand and articulate the impact of vulnerabilities on existing and future designs and systems, and how easy or difficult it will be to exploit these vulnerabilities. You can be recognised as an expert by peers in the broader security industry. Communicating between the technical and non-technical - you can identify the needs of business and technical stakeholders. You can effectively manage stakeholder expectations. You can demonstrate excellent communication skills and can manage difficult conversations or negotiations. Making and guiding decisions - you can make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase. You can resolve technical disputes between wider peers and indirect stakeholders, considering all views and opinions. Strategy - you can apply strategy, using and challenging patterns, standards, policies, roadmaps and vision statements. You can provide guidance. Turning business problems into secure technical designs - you can design systems characterised by high levels of risk, impact, and business or technical complexity. You can simultaneously work across multiple services or a single large or complicated service. Understanding the whole context - you can understand trends and practices outside your team and how these will impact your work. You can see how your work fits into the broader strategy and historical context. You can consider the patterns and interactions on a larger scale. The public core of the internet - you will have detailed and extensive experience of naming and numbering systems, cryptographic mechanisms, packet routing and common protocols and how the domain name system (DNS) works You will also have detailed and extensive expertise of at least two of the following: managing domains for a large, distributed and federated organisation how domains are used to support internet services and their security different ways that a domain vulnerability can be exploited, and how to prevent them developing tools that interact with domain records This list is not exhaustive, and you may be required to carry out additional duties according to business needs.

The key responsibilities of the Lead Technical Architect are to: Provide technical leadership in a multi-team environment and using varied solution development lifecycles. Challenge entrenched practices Define clearly as-is and to-be architectures proportionate to the requirements of the team and environment. Be responsible for leading the technical design of systems and services, justifying and communicating design decisions Assure other services and system quality, ensuring the technical work fits into the broader strategy for government Explore the benefits of cross-government alignment where feasible Support the development of architectural patterns and roadmaps specific to the projects or services being worked on Contribute to reference architecture models and repository. Provide effective impact assessment of change proposals. Ensure projects and programmes are compliant with strategy and architecture. Assess and communicate the value of the project/programme architecture. In delivering these responsibilities you will be expected to: Build effective relations and engagement with senior management. Provide or oversee the provision of effective technical advice to multiple teams ensuring that solutions adhere to accepted architectural principles. Articulate to a professional standard complex technical idea in clear, informative and accessible language, tailored as necessary for the intended audience. Utilise appropriate methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing activities.

Understand and translate business needs into long-term solutions. Create solution designs, producing relevant documentation, ensuring they are aligned with departmental data and security standards and any broader project architecture. Apply data modelling techniques against a range of database technologies to establish, modify or maintain a data structure and its associated components. Produce data mapping documents, showing traceability across data environments. Mentoring of a Junior Technical Architect may be required.

Main duties consist of but are not limited to Technical Responsible for writing, executing and maintaining functional/non-functional automated UI and API tests/suites aligned against acceptance criteria to support our continuous deployment environment Be responsible for the design, coding, testing, maintenance, and documentation for robust, scalable and reusable solutions that deliver exceptional user experience using DevOps best practice Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Work closely with software developers to reach a common understanding of the code base and test coverage at unit level Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to. Identify and manage defects, incidents, risks and issues in line with IPO standards Build automated test solutions from scratch in line with IPO Test Strategy and IPO Engineering Principles Contribute to the design, coding, testing and documentation of small scale to large, complex or mission critical program Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies “progress over perfection” principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends

On a day-to-day basis, the role centres on producing clear, high-quality analysis such as business models, process designs, option appraisals, requirements artifacts, and written briefings. This include eliciting, understanding, and prioritising the needs and goals of different colleagues and business areas, while managing differing perspectives and constraints. As an experienced practitioner, there is also the opportunity to contribute to higher-level strategic work, translating policy and wider organisational objectives into practical impacts on services, teams, and delivery plans. The role involves a blend of independent work, acting as a primary business analysis contact within a team, and collaborating with external partners such as suppliers and government departments. Line management may come later, but mentoring and supporting colleagues is an important part of the role from the outset. As involvement in more complex projects grows, so does the responsibility for guiding less-experienced team members, sharing knowledge, helping them develop their skills, and strengthening the wider business analysis community. You could be working within departments such as technology, facilities, people or information, giving you a varied workload that spans both vital internal systems and new technology supporting mission-critical activity. It is an opportunity to be part of significant projects across GCHQ that keep the UK safe, applying analytical skills to meaningful and unique challenges.

Day to day, you’ll support the gathering and validation of business and user needs through workshops, interviews, document reviews and collaborative working. Working with more senior analysts, you’ll assist in the production of analysis, defining and escalating risks. And you’ll prepare materials for stakeholders, capture feedback, and ensure information is always accurate and clear. You’ll be supported by an experienced Business Analyst who’ll help you manage your portfolio of projects and grow your skills. It’s an excellent opportunity to develop your core business analysis skills, gain exposure to delivery environments, and build an understanding of how analysis supports decision making. When you’re ready, there’ll also be the chance to take on more complex projects and progress to a more senior role. You could be working within technology, facilities, people or information departments, to name a few. So, your diverse workload will vary between supporting vital internal systems and processes, to helping develop new tech that supports mission-critical activity. You’ll also work with stakeholders throughout the UK’s Intelligence Services and support teams through periods of change.

4D Planner (BPSS Clearance) Manchester (Hybrid) Salary (DOE) + Training + Development + Pension + Life Insurance An excellent opportunity awaits a 4D Planner looking to work on complex infrastructure and utilities programmes, combining planning expertise with digital construction and visual planning tools. This role sits within a growing consultancy offering exposure to major projects, modern planning technology and genuine progression. This company is a growing digital consultancy operating across major infrastructure projects, with a strong focus on the digital tools and technology they develop to strengthen project controls and delivery in highly regulated sectors. In this role you'll be embedded within a complex infrastructure project, developing and maintain 4D planning models that link programme schedules with construction sequencing and visualisation. You'll help translate traditional schedules into clear visual simulations that improve understanding of build methodology, sequencing and delivery risk across large programmes. This role is hybrid, based 3 days on-site in Nottingham and 3 days remote. The ideal candidate will come from a planning, engineering or digital construction background within infrastructure, utilities or other complex project environments. You'll have experience working with 4D planning tools such as Synchro 4D or similar technologies, alongside a solid understanding of construction sequencing and programme logic. Experience working with schedules produced in Primavera P6 or similar planning platforms would also be beneficial. The right person must be eligible for UK security clearance and meet nationality requirements due to programme sensitivity. This is a strong opportunity for a 4D planner at any level looking to work on high-profile infrastructure programmes while developing their experience with digital planning tools within a consultancy environment that continues to grow. The Role: *Develop and maintain 4D planning models linking schedules with sequencing *Produce visual simulations to support build methodology and programme understanding *Work with planners and project teams to translate schedules into 4D outputs *Support planning reviews, workshops and scenario analysis using 4D tools *Identify sequencing risks and opportunities through visual programme modelling *Hybrid role based 3 days per week in Manchester The Person: *Background in planning, digital construction, engineering or project controls within infrastructure or utilities *Experience using 4D planning tools such as Synchro 4D or similar technologies *Understanding of construction sequencing and programme logic *Familiarity with Primavera P6 or similar planning software is beneficial *Comfortable working with project teams and communicating programme sequencing visually *Must be eligible for BPSS Clearance Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Project Controls Manager (SC Clearance) Nottingham (Hybrid - site-based, client + remote) Salary DOE + Training + Development + Pension + Life Insurance An excellent opportunity awaits a project controls professional from a strong cost control background looking to take senior ownership across complex, high-profile defence programmes within a forward-thinking consultancy offering real influence and progression. This company is a specialist digital and project controls consultancy operating across major infrastructure and secure defence environments, embedding into complex programmes to strengthen planning, cost, risk, governance and performance assurance. In this role you'll be embedded within a large-scale defence programme environment, acting as the central point across planning, cost, risk and change. You'll ensure controls are fully integrated, performance reporting is accurate, and governance standards are maintained. You'll align schedule, cost and risk into one clear picture, support senior stakeholders with reliable performance insight, and operate confidently within a structured, security-sensitive setting. The working pattern is hybrid, typically 3 days on-site in Nottingham and two days remote. The ideal candidate will have significant project controls leadership experience within defence or similarly regulated sectors. You'll be confident integrating schedule, cost, risk and change, comfortable with EVM and forecasting, and experienced operating within formal governance and assurance frameworks. Strong capability across tools such as Primavera P6, MSP and reporting platforms is important. The right person must be eligible for UK security clearance and meet nationality requirements due to programme sensitivity. This is a fantastic opportunity for a senior project controls professional who wants to own the full controls picture within high-profile defence work, influence programme-level decision-making, and progress into broader leadership as the consultancy expands. The Role: *Lead and integrate all project controls disciplines across the programme *Align schedule, cost, risk and change into a coherent controls framework *Oversee EVM, forecasting and performance reporting *Maintain governance standards and data integrity *Hybrid split - 3 days on-site in Nottingham, 2 days remote The Person: *Significant project controls experience on complex programmes (ideally Defence) *Background within defence or highly regulated sectors *Strong integrated controls knowledge (schedule, cost, risk, change) *Comfortable briefing and influencing senior stakeholders *Must be eligible for UK security clearance (British National) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Graduate Software Engineer (2026 Graduate) Cheltenham £28,000 + Training + Progression + Pension An excellent opportunity awaits a 2026 graduate pursuing a career in software engineering. This role offers exposure to varied projects, strong mentorship, and the chance to grow within an established software business known for developing graduate talent. This company is a small but well-established software house, highly regarded in the engineering sector for delivering bespoke in-house software solutions for complex electronics projects. In this role, you will join a tight-knit, experienced development team. After initial training to learn the company's products and solutions, you will begin contributing to hands-on support and development tasks, building new features, fixing bugs, and assisting on projects that deliver robust and reliable software to a global customer base. As a graduate engineer, you will receive strong mentorship from senior engineers as you transition into industry. This role is based in Cheltenham, five days per week, to provide consistent support and development. The ideal candidate will be graduating in 2026 with a background in computer science, electronics, or a similar field, and will be keen to pursue a career in software engineering. Candidates should have a solid understanding and practical experience with object?oriented programming, particularly C++. An interest in electronics, geometry, complex algorithms, or graphics will be beneficial. This is a fantastic opportunity for a graduate to gain broad hands-on experience, develop as a software engineer, and build a long-term career within a respected engineering business. The Role: *Software development, maintaining and creating new features *Exposure to real commercial projects, bug fixing, and team collaboration *Extensive training, mentorship, and clear progression path *Office-based in Cheltenham The Person: *2026 Graduate, looking to pursue a career in software engineering *Hands on expereince with C++, with a willingness to learn and grow *Familiarity with Git and HTML is beneficial *Looking to build a long-term career in software engineering *Based in or around Cheltenham, Gloucester, Worcester. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

At CGI, we empower Business Analysts to shape high-impact solutions that transform how our clients work and deliver value. In this role, you will play a pivotal part in defining problem statements, shaping solution pathways, and driving insight-led product delivery across diverse sectors. You’ll collaborate closely with clients and development teams to turn complex challenges into meaningful outcomes, contributing to projects that influence real-world change. Here, you’ll be encouraged to take ownership of your work, think creatively to unlock new possibilities, and thrive within a supportive community that enables you to grow your career with purpose. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. CGI are looking to hire a Training Manager to be responsible for planning and coordinating all training activities that enable operational users to effectively adopt and use the system capability. The Borealis programme is a UK Ministry of Defence (MOD) and UK Space Agency (UKSA) initiative to create a new command and control (C2) system for Space Domain Awareness (SDA). This system will help monitor and protect critical UK and allied satellites and space assets from threats and debris in an increasingly congested and contested space environment. The contract will deliver an Initial Operating Capability within 12 months and is set to run for five years. BOREALIS will be delivered using an Agile approach, allowing the MOD and UKSA to respond swiftly to new technology and emerging threats. This will ensure the UK remains at the forefront of space operations in a rapidly evolving landscape. Due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). This position will be a hybrid position, with travel to client and CGI sites in High Wycombe and Leatherhead.