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*INSIDE IR35* *2-3 DAYS HYBRID WORKING* Role Description: * Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. * Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: * Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Collaboration: * Work closely with application support teams to resolve escalated issues and implement fixes for production systems. * Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. * Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: * Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. * Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: * Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. * Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: * Enhance support processes, tools, and documentation to improve operational efficiency and response times. * Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: * Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. * Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: * Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. * Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: * Minimum of 8 years of experience in IT production support. * Proven experience supporting complex banking applications in a global banking environment. * Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. * Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. * Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. * Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. * Additional Requirements: Willingness to participate in on-call rotations for critical incident support. Ability to work across time zones to coordinate with global and regional teams. Strong understanding of banking systems and compliance with local and global regulations. Monitoring and Observability: * Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. * Develop dashboards and alerts to proactively detect and respond to potential issues in production systems. Process Improvement: * Optimize CI/CD pipelines, deployment processes, and security workflows to reduce lead time, improve deployment frequency, and enhance system reliability. * Collaborate with SRE teams to integrate reliability and security practices into automated workflows. Team Leadership and Mentorship: * Lead a team of DevSecOps engineers, fostering a culture of security-first development, automation, and collaboration. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Description du poste Le Delivery Lead est responsable de la conduite de bout en bout de la prestation (ou d’un périmètre défini du contrat), afin de garantir le respect des engagements opérationnels, contractuels et financiers . Il veille à la qualité du service , à l’ efficacité opérationnelle et à la satisfaction du client . Il joue également un rôle clé dans le pilotage des résultats de delivery et dans l’ identification d’opportunités de développement (up-selling, cross-selling). Responsabilités principales Piloter l’exécution opérationnelle des contrats et engagements clients. Superviser les équipes de delivery et coordonner les différentes parties prenantes (internes et externes). Assurer la qualité de service, le respect des SLA et la satisfaction client. Gérer la planification, l’estimation des charges et le suivi des performances. Contrôler les coûts, marges et indicateurs financiers liés au contrat. Identifier et proposer des axes d’amélioration continue sur les processus et la performance. Détecter les opportunités commerciales additionnelles (up-sell / cross-sell) au sein du compte. Compétences requises Estimation & Planning : capacité à planifier, estimer les charges et anticiper les risques. Account Delivery Management : gestion globale de la relation delivery avec le client. Business Operation Management : maîtrise des aspects financiers et opérationnels d’un contrat. Work Management : pilotage des activités, allocation des ressources et suivi des livrables. Langues Anglais : courant (obligatoire) Français : courant Profil recherché Expérience confirmée dans la gestion de delivery ou de contrats IT complexes. Solide compréhension des engagements de service et de la gouvernance contractuelle. Leadership, sens du client et capacité à fédérer des équipes multidisciplinaires. Aisance dans la communication avec des interlocuteurs de haut niveau (internes & clients).

Contexte client Le client est un acteur majeur du secteur des semi-conducteurs , reconnu pour ses solutions technologiques innovantes et sa présence mondiale dans de multiples industries. Dans le cadre du renforcement de son dispositif de cybersécurité, il recherche un Security Delivery Lead pour piloter la mise en œuvre et la gouvernance de projets de sécurité à forte valeur ajoutée. Missions principales Piloter la mise en œuvre et la livraison des services de sécurité , en s’appuyant sur les méthodes, outils et référentiels internes. Encadrer et coordonner les équipes techniques et fonctionnelles sécurité, en favorisant la performance collective. Assurer la cohérence des décisions et la qualité des livrables au sein des projets. Conduire des évaluations de risques de sécurité et proposer des plans de mitigation adaptés. Suivre l’avancement des projets, identifier les dérives et mettre en œuvre les actions correctives nécessaires. Développer et maintenir des relations fortes avec les parties prenantes pour garantir l’alignement sur les objectifs sécurité. Animer des sessions de formation et de sensibilisation à la sécurité auprès des équipes. Promouvoir une culture sécurité fondée sur les bonnes pratiques et la gouvernance IT. Compétences recherchées Security Delivery Governance Cybersecurity Risk Management IT Governance Security Risk Assessment Profil recherché Expérience confirmée dans la direction ou le pilotage de projets de sécurité IT dans un contexte international. Bonne compréhension des cadres de gouvernance sécurité et de la gestion du risque cyber . Excellentes compétences relationnelles, leadership et communication. Anglais professionnel indispensable.

Dans le cadre d’un projet de transformation S/4HANA en mode greenfield, nous recherchons un consultant SAP FICO pour accompagner le déploiement de la solution SAP dans un environnement dynamique et exigeant. Principales missions : Participer au déploiement de la solution SAP FICO S/4HANA mise en place chez notre client. Vous arriverez en début de projet sur les nouvelles sociétés à déployer. Il s'agit donc d'accompagner notre client sur toutes les phases du déploiement telles que : Mener les ateliers avec les métiers pour analyser les écarts. Proposer des solutions en restant au plus proche du standard et du core model à déployer. Exécuter des plans de test et des cas de test pour les phases de tests unitaires, d’intégration et de recette utilisateur (UAT). Identifier, documenter et collaborer avec l’intégrateur pour résoudre les défauts et problèmes rencontrés durant les phases de test. Travailler en étroite collaboration avec les équipes finance et approvisionnement pour s’assurer de la conformité avec les exigences métier et les réglementations financières. Apporter un support actif lors des phases de Go Live pour garantir des transitions fluides et sécurisées dans l’environnement S/4HANA. Documenter et proposer des recommandations d’amélioration dans le cadre de la transformation greenfield.

Nous accompagnons un grand acteur international du secteur des semi-conducteurs , reconnu pour ses solutions technologiques innovantes. Dans le cadre du renforcement de son équipe Sécurité, nous recherchons un Security Delivery Lead en freelance pour piloter la mise en œuvre et la livraison de services de sécurité au sein de programmes stratégiques. 🎯 Missions principales : Piloter la livraison des projets de sécurité , en coordonnant les équipes internes et globales. Garantir la qualité et la cohérence des solutions déployées, en respectant les standards et la gouvernance sécurité. Réaliser des Security Risk Assessments et proposer des plans d’action adaptés. Assurer la bonne gouvernance des livrables (Security Delivery Governance, IT Governance, Cyber Risk Management). Animer des sessions de formation et de sensibilisation à la sécurité pour les équipes. Maintenir une communication fluide avec les parties prenantes et favoriser la culture sécurité au sein du client. 🧩 Profil recherché : Consultant(e) freelance confirmé(e) en cybersécurité / gouvernance IT . Solide expérience en pilotage de delivery sécurité ou en Security Program Management . Bonne maîtrise de : Security Risk Assessment (niveau intermédiaire minimum) Cybersecurity Risk Management Security Delivery Governance IT Governance Excellent relationnel, autonomie et esprit d’équipe. Français et anglais courants indispensables. 📍 Modalités : Localisation : Grenoble / Crolles Rythme : 3 jours sur site / 2 jours télétravail Démarrage : dès que possible

Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology. Who are Engine by Starling Engine is the technology arm of Starling Bank, headquartered in London with offices in Dublin, Sydney and the UK. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto but may include travel. We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Toronto so that we're able to interact and collaborate in person, ideally 4/5 days per week in office. Travel (including international) may be necessary depending on the client and nature of the engagement. About the role This role will put you at the heart of Engine's Delivery function, where you'll be responsible for ensuring the successful implementation of the Engine platform for our clients. You'll work on large-scale programmes, end-to-end, where you'll be expected to manage day-to-day delivery across a number of workstreams as well as managing a small team of product consultants. You'll work with clients and systems integrators to understand the client