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ITSM Incident and Problem Management Avanda accompagne l’un de ses clients de renom et au rayonnement international dans le renforcement de son pôle IT Service Management. Ce poste est a pourvoir en CDI dans la region de Lausanne et pour un package attractif. L’organisation de notre client s’appuie sur l’expertise de ses talents pour construire son présent et imaginer son futur. Portée par une culture d’excellence, l’entreprise encourage l’innovation, l’amélioration continue et l’évolution professionnelle. Dans ce contexte stimulant, Avanda recherche un expert IT Service Management afin de contribuer activement à la structuration, l’optimisation et la qualité des services IT. Vos responsabilités Rattaché(e) au pôle IT Service Management, vous jouerez un rôle central dans la définition, la mise en œuvre et l’amélioration des processus ITSM. Votre objectif sera de garantir la continuité et la performance des services IT tout en assurant une excellente qualité de service auprès des utilisateurs. Vous serez notamment en charge : De définir et documenter les processus et procédures ITSM afin d’assurer une gestion efficace et standardisée des services IT. De superviser l’adoption et l’exécution des processus d’Incident Management et de Problem Management, en veillant à l’analyse des causes réelles et à la bonne résolution des incidents et problèmes. D’assurer le relais (backup) des responsables de processus ITSM en leur absence. De produire, interpréter et suivre les indicateurs de performance afin d’évaluer l’efficacité des processus et d’identifier des axes d’amélioration. De proposer et piloter des plans d’amélioration continue, en participant activement à l’évolution de la culture opérationnelle. De contribuer à la formation, à l’accompagnement et à la montée en compétence des équipes IT sur les processus ITSM. De collaborer étroitement avec l’ensemble des équipes du département Digital & IT afin de comprendre leurs enjeux, proposer des solutions adéquates et garantir leur bonne mise en œuvre. Requirements: Expertise confirmée des processus IT Service Management, idéalement soutenue par une certification ITIL Foundation ou équivalent. Expérience professionnelle d’au moins 5 ans dans un rôle similaire, incluant une maîtrise opérationnelle des processus d’Incident & Problem Management dans des environnements complexes. Excellente maîtrise de ServiceNow, notamment dans l’optimisation de workflows ITSM. Solides connaissances des technologies digitales : infrastructures, applicatifs, data, permettant de collaborer efficacement avec des équipes pluridisciplinaires. Capacité à travailler avec pragmatisme, adaptabilité et sens du service, tout en assurant une communication claire avec différents prestataires et interlocuteurs internes. Leadership naturel, esprit pédagogique et capacité à former et guider les nouveaux arrivants. Maîtrise professionnelle du français et de l’anglais à l’écrit comme à l’oral (niveau B2–C1) Keywords: ITSM, IT Service Management, ITIL, ITIL Foundation, Incident Management, Problem Management, Continual Improvement, ServiceNow, CMDB, IT Operations, Digital IT, KPI ITSM, Process Owner, Process Manager, SLA, OLA, Service Quality, Change Management, Root Cause Analysis, IT Governance, Service Excellence, Infrastructure, Applications, Data, Support IT, Transformation IT, Best Practices ITSM.

Au sein de la Direction Digital, Data & IS, le Solution Owner prend en charge la mise en place, l’évolution et la pérennisation d’une solution dédiée à l’optimisation du processus Source-to-Settle (S2S) . Ce périmètre couvre notamment les sous-processus Procure-to-Pay (P2P) , Source-to-Contract (S2C) et Supplier Relationship Management (SRM) , ainsi que leur intégration au sein de l’écosystème IT existant. Le poste intervient dans un contexte de transformation digitale incluant le déploiement international d’une solution de type Coupa .

UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.

Dans le cadre d’une transformation profonde de son organisation, de ses équipes et de sa stratégie produit, le client retail recherche un Product Manager Senior capable de reprendre un périmètre transverse, large et stratégique. Le contexte est mouvant, exigeant, et nécessite un profil hautement proactif, positif, capable d’embarquer des équipes techniques dans une dynamique de changement durable. Expérience 10 ans d’expérience globale dans l’écosystème digital/IT. 3 à 5 ans d’expérience en tant que Product Manager sur un périmètre comparable. → Si le candidat dispose de davantage d’années d’expérience, c’est également très bienvenu. Expérience significative en Product Ownership. Background technique vraiment souhaité : Bacground académique ingé ou ancien de poste de : développeur, data analyst, data engineer, ou tout autre rôle technique permettant de comprendre les enjeux du delivery. Expérience dans le secteur du retail obligatoire !

Role : AWS Solutions Architect Location : Hybrid working - 2 days on site in Swansea and 3 days working from home Duration : 6 months initially with view for extensions Rate : £500 pd Inside IR35 We are seeking an experienced Solutions Architect with strong digital engineering experience and a deep understanding of cloud-native solution design. The ideal candidate will have broad exposure across modern software delivery, AWS cloud services, enterprise integration, and solution reference architectures-including the creation, evolution, and harvesting of architectural building blocks and patterns. Experience in payments or financial-services platforms is highly desirable. Key Responsibilities Solution Architecture & Design * Lead end-to-end solution architecture for digital products and services, ensuring alignment with business objectives, technical strategy, and enterprise standards. * Define and document high-level and detailed solution designs, including integration models, data flows, security patterns, and deployment architectures. * Shape and maintain solution reference architectures, including reusable patterns, standards, and guidelines. * Experience of working with development teams to harvest and identify patterns and best practice. Cloud Architecture (AWS) * Design scalable, secure, and cost-efficient AWS-based solutions using services such as EC2, ECS/EKS, Lambda, API Gateway, DynamoDB/RDS, CloudFront, S3, IAM, and others. * Ensure solutions follow cloud-native principles, including observability, resilience, automation, and DevOps best practices. * Collaborate with cloud platform teams to influence cloud governance, guardrails, and environment standards. Collaboration & Stakeholder Engagement * Partner with product managers, engineering leads, UX designers, and security teams to ensure coherent solution design and delivery. * Translate business requirements into architectural blueprints and technical roadmaps. * Provide thought leadership, mentoring, and architectural guidance across multiple product squads or projects. Technical Governance & Standards * Drive adherence to architecture standards, security policies, and technology governance processes. * Contribute to architectural review boards and provide oversight for critical design decisions. * Conduct solution assessments, risk evaluations, and technical due diligence. Payments (Preferred) * Leverage knowledge of payments processing, digital wallets, card schemes, authentication (3DS), PCI compliance, and related domains to shape robust and secure payment solutions. * Partner with payments product teams to architect scalable and resilient payment flows and APIs. Required Skills & Experience * 5-10+ years in software engineering and solution architecture roles within digital or enterprise environments. * Strong experience with AWS cloud architecture, cloud-native application design, and infrastructure-as-code (e.g., Terraform, CloudFormation). * Proven experience designing distributed systems, microservices, APIs, and event-driven architectures. * Demonstrated ability to develop and maintain reference architectures, architectural patterns, and reusable components. * Strong collaboration experience with engineering teams and cross-functional stakeholders. * Excellent communication skills with the ability to simplify complex technical concepts for non-technical audiences. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Who are we? Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System work. In house systems (Training Given) Building (Software) various systems using detailed scripts- training provided on Scripts and much be followed as a breach can result in escalation. Effective Up Line Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders Data input. - 25-50% of this role is data input, all on spreadsheets so input is manual, attention to detail is key here Consolidating consignments for distribution. - Each workers has their own assignments but they need to be aware of how their assignment contributes to the entire order and work effectively, again communication is key here because if they are running either behind or ahead of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate * Good written and verbal communication skills. * IT background * Data input experience is essential * Flexibility to react to demand on short notice. * Proactive whilst being a team player * Ability to work to driven targets and SLA and time management skills. * Knowledge of I.T componentry. * Accuracy and attention to detail. Your new company You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre

Le département Digital Lab dispose d’une plateforme data complexe (base NoSQL, technologie MarkLogic) et l’utilise entre autres pour : - La plateforme DataHub ISR : collecter, stocker et restituer de la data ESG (25 providers, 75 k émetteurs, 5,4 k indicateurs) - La plateforme Lect-IA : collecter, tagguer via un graph de connaissance et restituer des documents textuels Des plateformes collaboratives : permet de répartir une liste de question parmi différents collaborateurs (notion d’historique, validation, relance, monitoring) Après trois années de développement, saluées par trois prix d’innovation, nous souhaitons consolider notre travail et industrialiser certains process afin de réduire le « run ». Grâce à ce travail, nous pourrons garder une capacité à développer rapidement des prototypes à la demande, ce qui fait partie de notre définition de laboratoire digital.

FUZYO , ESN spécialisée dans le Digital, la Data & l’IA, accompagne ses clients dans leurs projets stratégiques. Nous recherchons un Développeur Datastage (H/F) pour intervenir sur un projet d’intégration de données chez l’un de nos clients du secteur bancaire au Luxembourg. Démarrage prévu : Mars 2026 . Mission au luxembourg. Vos missions Concevoir, développer et optimiser des flux ETL sous IBM InfoSphere Datastage . Analyser les besoins métiers et rédiger les spécifications techniques. Assurer la maintenance et le support des jobs en production. Collaborer avec les équipes BI et Data pour garantir la qualité des données. Compétences requises Maîtrise d’ IBM InfoSphere Datastage (v11 ou supérieure). Solides compétences en SQL (Oracle, DB2) et en optimisation de requêtes. Connaissance des environnements UNIX/Linux et scripting Shell. Expérience en Data Warehouse et modélisation dimensionnelle. Profil Bac+3 à Bac+5 en informatique ou équivalent. Minimum 5 ans d’expérience sur des projets ETL avec Datastage. Français courant, anglais technique (luxembourgeois est un plus).