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Solutions Architect Designer Our Client a Telecoms company is looking to recruit a seasoned professional who has at least 5 to 10 years experience as a Solutions Architect Designer. You will be involved in developing and implementing systems architecture designs that will meet business needs. The Solution Designer’s responsibilities include designing innovative solutions based on business requirements, creating functional specifications, assessing the current software systems in place in order to identify areas in need of improvement, and overseeing development teams. Participating and leading on projects where analysis of systems or data requires an in-depth evaluation of complex business process, system process, and industry standards. Designing technology solutions by modelling requirements and applying standard application methodology best practices. Resolving technical problems as they arise. Continually researching current and emerging technologies and proposing changes where needed. Maintain & update Enterprise Architecture documentation. Building and integrating information systems to meet the company’s needs. Assessing the systems architecture currently in place and working with the Enterprise Architect to recommend solutions to improve it. Informing various stakeholders about any problems with the current technical solutions being implemented. Assessing the business impact that certain technical choices have. Providing updates to stakeholders on product development processes. Manage Stakeholder expectations regarding appropriate milestones and deadlines. Providing supervision and guidance to development teams. Ensuring IT Security standards are incorporated by design, ensuring compliance to the required standards (ISO27001) and supporting improvement initiatives and protecting the business from risks arising from data loss. To support and contribute actively to health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers Proven experience in engineering and software solution design. In-depth understanding of integration techniques & modern coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API’s). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. The Client is located close to Reading – so ideally you will be living within 60 minutes commuting distance. You will be working from home remotely for 2 to 3 days a week – and/or working from the office 2 days a week. The salary for this role will be in the range £75K - £90K plus benefits. Do send your CV to us for this exciting position in Word format along with your salary and availability.

Understanding problems and designing solutions • Translate user and business needs into impactful designs and experiences. • Think big picture, focus on solving whole problems, not just screen-level details. • Create and validate storyboards, user journeys, service maps and process flows to tell compelling user stories and clearly communicate design ideas. • Use insights and evidence from research to explain your design decisions. Working collaboratively • Collaborate with multidisciplinary teams, including user researchers, product managers, delivery leads, developers and GIS specialists. • Facilitate regular design workshops and collaborative sessions to solve problems together. • Champion user needs and inclusive design across the organisation. Prototyping and testing • Design and build interactive prototypes. • Plan and conduct usability testing with users. • Iterate designs based on feedback and evidence from research. Design system and implementation • Contribute to and help maintain the UKHO Design System. • Ensure consistent, user-centred design patterns are used across Admiralty products and services. • Work closely with developers to ensure your designs are clearly communicated and implemented as intended. Staying current • Keep up to date with trends and best practice in interaction design and the wider digital landscape.

Head of Digital & Data Our Client is bank based in Central London with offices across Europe. They are looking to recruit an expert candidate for the Head of Digital position – which is an exciting new position. You will have proven track of working within the banking World and delivering digital capabilities for the bank. You must have at least 5 to 10 years expertise in the digital space within the banking World. This is a senior position and will report to the Board at the bank. The Digital & Data Lead role is responsible for overseeing the strategy and development of the Bank’s digital products and processes and design and implementation of Bank wide data governance framework. Playing an important role within the Bank’s Digital Transformation programme, the role holder will: • Work with multi-disciplinary teams responsible for researching, designing, building and/or procuring, and releasing transformative user journeys – for both customers and employees. • Responsible for engaging collaboratively with the various business and support functions in order to ensure all interests are represented in the development of the Bank’s future state digital capability and to support the adoption and embedding of new digital processes. • Define the overarching digital products and processes vision, building the roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user focussed way. In doing so, ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. • Accountable for delivering and then driving the continual optimisation of the digital products and processes to support the realisation of a seamless, flexible customer and colleague experience. • Responsible for design and implementation of bank wide data governance framework and ensure businesses and support functions are held accountable for ownership and maintenance of accurate data within the bank’s ecosystem. • Responsible for governance, risk management and regulatory compliance activities relating to the digital products and processes under development, forging strong, effective relationships with the 1st and 2nd line control functions. • Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists around user insights, journey and UX design, technology delivery, security and infrastructure are heard and respected in order to develop highly effective digital products through a process of research, ideation and design. • Forge a strong working relationship with Technology and partner with them on the development and delivery of the digital products and processes. • Work closely with stakeholders in Group to accelerate digital development and ensure optimal ways of working. Candidate expertise: • Outstanding SME in digital product and process management and digital user experience design, within the Financial Services industry. • Customer-centric with a strong focus on end user experience and outcomes. • Demonstrable experience in the end to end lifecycle of product and process development, including managing and delivering high quality digital products and processes to end users, from ideation through to delivery, feedback and improvement. • Experience and/or a robust understanding of the bank wide processes is highly desirable. • In-depth knowledge of agile methodologies and significant experience of working within an agile environment. • High degree of proficiency in prototyping and iterative development, with experience in building product teams desirable. • Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others. • Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail. • Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders. • Ability to work independently and manage multiple projects simultaneously, often with competing priorities. • Have strong people skills; approachable, empathetic and able to work with people to achieve progress. • Have strong written and verbal communication skills. • A good knowledge of the Financial Services industry. • Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions. • Relevant certifications or qualifications in agile product management or aligned disciplines. • Understanding of development processes and business case development. Role requirements: • Actively Builds Relationships • Embraces Change and Technology • Creates Business Value • Role Specific Regulations • Risk Management, Governance and Controls • Consumer Duty This is a hybrid role – at least 3 days in the office in Central London. The salary will be circa £100K - £140K plus benefits – dependent on experience. Do send your CV to us in Word format along with your salary and notice period.

Job Title: CRM Product Owner (maternity cover) Salary: £49,000 - £65,500 Location: Cambridge/ Hybrid with 2-3 days a week in the office Contract: 12-month Fixed Term Contract, Feb 2026 start We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Join us and unlock your potential as part of a collaborative team dedicated to discovering new ways to serve students and researchers worldwide. In doing so, you'll create impact for individuals, society, and the world, while growing and developing in an environment that embraces diversity, change, and ambition. About the role We are looking for a well-rounded technology professional to work as part of the Customer Solutions team in Technology that specialises in Sales, Marketing & Customer Services Applications. Our team manages the full lifecycle of CRM solutions, from gathering business requirements and designing solutions to development, implementation, and ongoing support for a global user base. This is a key role within Customer Solutions. You will be working closely with the relevant business stakeholders to enable the business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on. Key accountabilities Lead the creation, communication, and management of the CRM Product Roadmap, ensuring a prioritised and well-maintained product backlog. Represent the CRM product in meetings, confidently presenting to stakeholders at all levels, vendors and partners, and taking responsibility for outcomes. Have a clear understanding of the business goals and processes. Regularly communicate those to the CRM team. Author user stories, acceptance criteria and documentation, explaining decisions and rationale as needed. Translate business requirements into technical specifications, refining requirements as necessary. Participate actively in Agile ceremonies, supporting the development team by removing blockers and embodying servant leadership. Serve as a Subject Matter Expert on CRM products, understanding both their functional use and underlying technology. Understand the business processes and logic that drive the use of the application, to challenge and support decisions around item prioritisation and development.

A global medical device company is looking for a R&D Analyst to join their Research and Development team on a contract basis. This role will focus on analytical lab test method development, verification, and validation for a new Class III combination product. HPLC, Dissolution, GPC testing are fundamental to the role. You will need experience with having worked with hydrogels/polymers/injections of liquid/injection materials and analytical testing of the product. Essential Skills 5+ years' experience in analytical lab test method development, verification, and validation. Experience is development, verification & validation of analytical test methods for injectables, hydrogel, polymers etc. Hands on Experience is HPLC, Dissolution, GPC etc test method development and validation. Experience in trouble shoot issues associated with HPLC, Dissolution, GPC test methods and test equipment Experience in development of analytical tests like Karl Fisher, NMR, GC, DSC. Experience is working GLP environment. Experience in reviewing analytical protocol, report, and data reports. Experience in reviewing lot release data as part of analytical testing. Experience and deep understanding of USP, ICH guidelines for HPLC, Dissolution and other analytical test methods. The start date is for ASAP/3rd November but we can wait for the right person. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick and will require 5 days onsite per week, there will be times you can work from home/remotely when the project allows. The rate is €35-43 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

We have an urgent requirement for a Programme Lead with experience of prescribing issues and solutions within a healthcare environment. This is an initial 3 month contract and will be mainly remote with ad hoc travel to Cardiff as required. The successful candidate will have demonstrable experience of leading prescribing programmes within an NHS environment. Key Responsibilities will include: * Ensure the programme of projects are coherent and balanced with a strong focus on delivery and implementation of the programme milestones. This post creates focus and leadership for the strategic direction of their programme to enable benefits and transformation. * The post holder will need extensive knowledge and expertise over a range of subject areas including NHS Wales, programme management, business change, benefits management and methodology, data and information standards, analysis, business case formulation and experience of major system implementations. Essential Experience includes: - Significant experience in a senior management role in the field of programme management and / or significant senior management experience for the relevant programme - Extensive knowledge and experience of change management, process change and Informatics and in particular prescribing issues and solutions within a healthcare environment. This will involve undertaking research and development programmes to inform strategic policy and direction. - Proven ability to develop and maintain strong working relationships with national programme boards, executives and associated professional groups. - Proven leadership and team management skills. - In depth knowledge of techniques for planning, monitoring, and controlling projects, e.g., PRINCE2 Microsoft Project, MSP. - Previous experience of budget management and resource allocation procedures and their application. - Experience and knowledge of the procurement process including contract negotiations particularly in relation to Informatics procurement.

Job Title: Project Coordinator Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to deliver our customer solutions efficiently and effectively. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area. Responsibilities: Schedule incoming projects and assigning Engineers Arranging and attending internal Kick-off calls and planning meetings Create initial project work plans Communicate with clients about project progress and status updates Track and manage project budgets Coordinate required project procurement Monitor and act on daily and weekly project board governance Accurately document project progress, including updating Autotask workplans Liaise and coordinate with 3rd parties Contribute to Risk Management Reviews Plan project handover calls with internal teams and project closure calls with client Take meeting notes and document them for future reference Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives Assist with any additional tasks or responsibilities as needed Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies About you: Experience: Project scheduling and coordination experience is an absolute must, ideally within an IT environment Experience coordinating a high volume of concurrent projects Experience working with external clients Excellent communication and customer service skills High attention to detail Highly organised with the ability to multitask Previous experience within an MSP environment is desirable Autotask experience is desirable Project management certification would be advantageous Personal Attributes: Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients. Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team. Feel that every day is a day of learning and knowledge. Harnesses pressure to deliver results. Full UK driving license and use of own vehicle Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role Candidates with experience of: Project Management Coordinator, Project Workflow Coordinator, Project Operations Assistant, Project Coordination Administrator, IT Project Support Coordinator, IT Project Scheduler may also be considered for this role.

**12 hour shift patterns & inside IR35** As a SOC Analyst you will: * Work a combination of day and night shifts. * Respond to alerts. * Work closely with client organization analysts. * Perform detailed analysis of the data captured by monitoring systems. * Escalate incidents where necessary and act as a point of contact throughout * Under supervision, plan and conduct threat hunting across client environments. * Review and identify alerts for further tuning. * Conduct proactive threat research. * Support the recommendation and implementation of new detection signatures. * Support client engagements and/or service meetings. * Support the development of SOC playbooks. The following skills and experience are required for this role: * A good understanding of computer networks, operating systems, software, hardware and security. * An understanding of cyber security risks associated with various technologies and ways to manage them. * A good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and antivirus. * Any relevant academic or industry specific training. Set yourself apart: * Ability to seek out new ways of working more efficiently. * Sustain a high level of focus, effort, and energy. * Proven history developing innovative & creative solutions. * Strives to learn new skills, applications, and technologies through focused effort. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Digital Marketing and UX Expert Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. Deliver high-quality, user-friendly, content across our digital platforms. Own the delivery of the US and UJ for new / ongoing event website and app related launches. Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. Expertise in CMS optimisation (VWO, Optimisely or other). Expertise in SEO, CRO, accessibility and UX best practices. Proven experience delivering multi format digital content within a CMS environment (Contentful) Proven experience delivering content-heavy platform targeted at consumer audiences. Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. Basic understanding of HTML and CSS – or keen to upskill in this area Strong collaboration skills to help manage input from stakeholders and 3rd parties Ability to manage and support different projects simultaneously Possess good knowledge of digital marketing and multi-channel campaigns Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.

Senior Data Analyst Our Client is Venture Capital firm based in London. We invest in early-stage businesses with strong growth potential and have been lucky enough to back some amazing entrepreneurs. They are looking for someone who loves data, and data software, to help maintain and develop its data and reporting efforts – must have at least 5 to 7 years proven track record of working with Data and Excel. This is a unique opportunity with a leading Venture Capital Fund to use your technical and organisational skills to support some of the leading European technology companies. Your responsibilities would include: Reporting: - Investor Statements Monitoring valuations for early stage, private businesses Creating processes to ensure data is up to date, complete and accurate Investment data collection: Building and maintaining connections between data sets, including financials, notes, PDFs and excel data sets Keeping internal investment and co-investment data up to date Supporting the investment team with answering data requests Developing new solutions for data capture and management Helping analyse new investment opportunities with data provided in market research and data rooms The Company are a small team, so are looking for someone that is proactive and willing to roll up their sleeves and get stuck in. In particular, we are looking for someone who: - Is passionate about start ups - Has a strong grasp of data sources - Has a good eye for detail - Has strong numeric ability and enjoys reconciliations - Has a strong work ethic and enjoys multi-tasking - Is experienced in designing internal process and reports - Is experienced in implementing and maintaining data systems - Has strong communication skills, with the ability to extract, structure and share data for internal reporting and queries. - Is personable and energetic - Takes pride in their work and enjoys seeing tasks through to completion - Can work independently as well as part of a team - Is good at meeting deadlines and prioritising work - Has experience in online data capture platforms such as Airtable - Has experience in building macros in excel would be an ideal The Company is based in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.

Develop and deliver targeted data selections for our marketing, research, financial adviser, web-ops and ad-hoc service communications. Ensure that audience selections, personalisation and planned tests are accurate, measurable and well documented, using robust statistical experimentation and targeting methodologies. Keep customer data secure by implementing our obligations under GDPR and following data protection guidance. Test and broadcast customer and adviser outputs (ensuring the right data is applied to the right communication), and provide high-level analysis of channel engagement and response. Provide data and insight to plan for future customer engagement, investigate

This is an exciting opportunity to be the Technical Service Desk Manager for the One Login programme. Reporting into the Senior Technical Service Desk Manager, the Technical Service Desk Manager will play a critical role in ensuring that the One Login service is operating as intended having responsibility for keeping reliant parties and the One Login for Government Technical Service Desk informed of events, actions and opportunities that are likely to impact their day-to-day activities, providing an essential interface with IT operational staff and other supporting referral groups. As a Technical Service Desk Manager you’ll: act as the routine escalation contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution; support the Technical Service Desk Analysts providing investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues; identify and engages with users / stakeholders to collate evidence, and understands and defines research which fits user needs. Working with Supplier Management, manages and monitors Service Desk service level agreements (SLAs/SLOs) and performance; initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required, determine the appropriate resolution and assist with its implementation; translate user stories and propose design approaches or services to meet these needs, and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities; drive the analysis, identification, prioritisation and implementation of service improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. Uses data analytics skills to make decisions that enhance business performance; use results of customer satisfaction measurements to improve services and has successful relationships with the customer; take ownership of problems, and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.

Job Title: 3rd Line Support Technician Location: Manchester Salary: £37,000 - £44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role