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The Maritime and Coastguard Agency (MCA) is hiring a Lead Service Transition Manager to ensure vital digital services are successfully delivered into live operational environments. This is a senior role where your work will support systems that protect lives, ships and the environment, making sure services are reliable, resilient and ready when they’re needed most. About the role You’ll take ownership of service transition across a complex portfolio of projects, ensuring new and updated systems are introduced smoothly into live environments. Working across teams and stakeholders, you’ll play a key role in maintaining service reliability while driving continuous improvement in how services are delivered. What you’ll be doing Leading the transition of new and updated services into live environments Defining and managing service transition processes, policies and plans Ensuring services are fully ready for operational use with minimal disruption Overseeing multiple projects and managing dependencies and risks Leading collaboration across teams to align delivery with operational needs Managing and developing the Service Transition team Driving continuous improvement in service delivery and transition practices Supporting a modern, agile approach to service transition

2 Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: Monitor application components. Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Knowledge of configuration Management systems such as Ansible. Strong Knowledge of CI tools such Bamboo or Jenkins. Ability to work both independently and in groups in an energetic, diverse environment. Debugging the system and fixing the production related issues. Handles complex operational tasks and recommends process and technology changes. Build monitor tools for production environments. Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. Knowledge of networking and storage concepts. Escalate / follow-up on permanent fix for development related issues. Provide solutions for application automation. Manage communication of system and application outages to the end users whenever required. Resolve complex application and technical problems. Build, test and install software in Dev, QA, Prod/DR environment. Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Basic knowledge of infrastructure concepts. Nice to understand Devops tools such Bamboo or Jenkins. Hands-on experience in support of a real-time trading environment. Knowledge of support applications that use high-performance messaging/middleware. Strong analytical, and verbal and written communication skills. Strong Knowledge of FIX protocol. Java, C#, C++ development skills set, nice plus. Personal Attributes Good communication skills, including the ability to write clearly. Able to function effectively as a member of a team. Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years’ experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. Salary will be £110K - £130K + Benefits Please send your CV to us in Word format along with your salary and availability.

IT Technology Planning & Governance Manager with Enterprise Architect Solutions Our Client is a leading company in the UK who are looking to recruit a candidate with at least 10 years expertise in IT technology and governance planning with Enterprise Architect Solutions experience. The role is Technology Planning Manager where you be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. The salary for this role will be in the range of £90K - £110K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Application Support Analyst 2 and 3 Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

Sales Executive (IT Service Management) Reading - 5 days on-site Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + Holiday + Pension Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts by understanding customer challenges and positioning ITSM solutions as a trusted extension of their IT operations. Working closely with internal delivery teams, you will ensure successful client outcomes and identify further growth opportunities. This role suits a commercially astute, driven sales professional with proven ITSM experience who is confident engaging senior stakeholders and motivated by high earnings potential in a supportive, high-performing environment. The Role: New business development through outbound prospecting, campaigns, networking and partners Managing the full sales cycle from initial engagement through to close and handover Developing and growing existing customer accounts through upsell and cross-sell Acting as a trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH273221 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Support Technician Location: Fradley, Staffordshire Salary: £28,000 - £30,000 per annum Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof-creating Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire. About the role You will play a hands-on role supporting a busy manufacturing, R&D, and office environment, acting as the on-site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first- and second-line support, manage day-to-day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network. This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward-thinking, technology-driven organisation. Key duties Provide 1st and 2nd Line IT support to on-site and remote users across the business Act as the primary on-site IT contact, resolving issues and escalating where appropriate Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems Troubleshoot and resolve technical issues efficiently to minimise operational disruption Manage IT onboarding and offboarding, including user accounts, access, and equipment Assist with the rollout and support of new systems, devices, and technology initiatives Maintain accurate IT documentation and user guidance, including SharePoint content Contribute to continuous improvement, automation, and IT projects About you Essential Proven experience in a 1st / 2nd Line IT Support role Strong working knowledge of Windows 10/11 and Microsoft 365 Experience supporting Active Directory users and devices Confident troubleshooting hardware, software, and connectivity issues Strong communication skills and a proactive, problem-solving approach Desirable Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP) Experience in a manufacturing or operational environment Relevant IT certifications (e.g. CompTIA, Microsoft) What you'll get in return We offer a competitive salary and a strong benefits package, including: 22 days holiday plus bank holidays, increasing with service 40 hour working week with some flexibility around start and finish times An extra paid day off on your birthday Company pension with 5% employer contribution Private medical insurance (after 12 months) Health Cashback Plan Group Life Assurance and Income Protection Employee Referral Scheme Regular social activities …plus, more, all designed to support your wellbeing and reward your contribution. Please note: Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch. If this role sounds perfect for you, please hit apply to submit your details to us! Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.

IT Infrastructure Support Engineer Our Client a bank based in Central London is looking to recruit a bright talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years IT Support experience. You will have at least 5 to 6 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. The Client is rolling out MS Windows 11 and would therefore like to recruit an individual with these skills. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties · Familiarity with core banking systems or financial applications · Provide first/second level support for hardware, software, and network-related issues and working knowledge of VMWare. · Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. · Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments. · Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Understanding of cybersecurity measures. · Perform routine system backups and assist with disaster recovery operations. · Monitor system performance and report anomalies to senior IT staff · Assist with software updates, patches, and antivirus management. · Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA · Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS – Win10 & 11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages ​​\u200b\u200b& Automation (g - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a hybrid role with at least 3 days a week in the office in Central London. The salary for this position will be around £40K - £45K. Do send your CV to us in Word format along with your salary and availability.

Front Arena Consultants for projects in London, Frankfurt, Dubai and Minneapolis We urgently require a Front Arena Developer with at least 2 years experience of having developed and worked with Front Arena at a financial institution. You must also have at least 2 years experience of developing applications with Python. Our Client is a leading Asset Management firm who are currently looking to recruit a Front Arena Developer to join their office based in Central London. You will have at least 2 - 5 years as an experienced Front Arena Developer and will maintain, improve and develop new code used within Front Arena. The client is looking to recruit candidates experience in the following: Strong Python skills A good understanding of Front Arena, including ADFL and the ACMKnowledge of Front Arena architecture and components: ADS, ATSExperience of interacting with end users in the financial industry. Any experience with in the following would be beneficial although is NOT essential C++/C/Java/C#/other languages Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. SQL Knowledge of Financial Derivatives. Duration 6 months The rate is negotiable. We positions in London, Frankfurt, Dubai and Minnesota USA. Please forward your CV to us in Word format to evaluate your skills.

MS Dynamics CRM Systems Administrator – Trumbull CT USA Our Client is implementing a large scale system overhaul including changing and standardizing the core ERP and CRM infrastructure to a Microsoft Dynamics and Azure platform. Over the next 2 years, the systems will be implemented in stages and we are now looking for three Regional CRM System administrators (One in each of the following locations: In Trumbull CT (USA), Måløv/Copenhagen (Denmark) and Singapore or Mumbai) to support the implementation and the ongoing commercial operations. As Regional CRM System Administrator you be responsible for Application and System Administration support in the region. You will report to the CRM Technical Lead and be the bridge between regional Commercial Operations and User groups and the Central CRM development team, where your responsibility is maintaining the system, resolving issues and escalating change requests. You will also work closely with our regional Helpdesk and SuperUsers providing training and knowledge transfer to ensure quality first line system support. Your system admin responsibilities will primarily be focused on Microsoft dynamics Customer Engagement (CRM), Dynamics for Marketing but also include other solution softwares like Alignstar Territory Alignment, Xactly Performance Management and the integration with our ERP System Dynamics Finance & Operations. As The CRM Systems Administrator you will be required to perform the following tasks: Perform all administrative functions for CRM system including, monitoring data feeds, updating data values, adjusting workflows, creating new reports/dashboards, etc Act as central point of contact for all change requests and system alteration requests (BPC); working with sales, marketing, operations, and IT leadership to assess, prioritize and implement as needed Deploy Microsoft Dynamics CRM solutions and Deploy SQL Integration Services packages. Refresh and munge production databases for staging, test and development environments. Assist Development team troubleshoot issues with network, Active Directory, deployment, Windows and PowerShell. Work with development and engineering team to automate, build and test CRM solutions. Configure, implement, monitor and maintain staging environments. Troubleshoot issues and provide analysis and recommendations for resolution and prevention. Monitor and analyze system performance and provide recommendations for improvement, including system tuning and configuration changes. Provide Tier 2 and 3 association support Support and participate in the deployment of the entire Dynamics solution including but not limited to application, DB, Web Server, internet-facing deployment To successfully perform the mentioned tasks CRM Systems Administrator will require the following skills: 3+ years of Microsoft Dynamics CRM Administration experience cloud infrastructure preferred. Power BI Reporting knowledge and good hands on experience creating Dashboard, reports and data exports for business Good knowledge of Microsoft Power Automate, Flows and workflows Demonstrated ability to learn new systems and applications quickly Experience implementing and supporting Windows clients within a production environment. Strong comprehension of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols. Strong troubleshooting skills (networking, virtualization, Active Directory, Windows Server, Windows Firewall) The ability to identify the root causes of issues by analyzing patterns and trends. 3+ years writing PowerShell scripts. 2+ years Windows Server Administration. This position will be based in Trumbull CT USA The salary for this position will be in the range $90K - $130K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Microsoft Azure and Microsoft Suite Integrations Manager Our Client is an international organisation developing medical advancements. They are looking to recruit a Microsoft Azure systems Integration Manager with at least 7 years expertise of working with Microsoft Azure and involved with the design and implementation of at least 2 complex projects. Description of position: Design cloud ETL architecture, system integration, and implementation strategy to deliver an integrated solution for a global medical device/pharmaceutical organization. Serve as technical expert for business solutions in cloud architectures. Communicate the system integration vision and strategy during meetings and presentations. Ensure the technical component of the solution aligns with the Company’s business goals, compliance requirements and current/potential standards. Research technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards. Provide leadership and work guidance to less experienced personnel. Ensure the quality of deliverable in terms of the functional design, implementation, testing and adherence to technical compliance standards. Monitor effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient. Must have a Computer Science, MIS degree or equivalent practical experience is required You will have a Azure certification in either of the following – Microsoft Azure Solutions Architect Expert (AZ-300) or Microsoft Azure Architect Design (AZ-301). Skills required: The Client would like to see that you have 5+ years’ experience in Microsoft Azure and O365 architecture (cloud and hybrid cloud/on-prem solutions) and components on a global basis including Azure monitoring and troubleshooting methods coupled with Azure backup and disaster recovery capabilities. Billing and cost management considerations Security, availability, compliance and performance considerations IaaS and PaaS solutions Should have direct implementation experience - Azure Data Factory, SQL DWH , Enterprise Service Bus and Data Lake Knowledge of Power BI, SSRS, SSAS Familiarity with alternative approaches such as file transfers (sFTP), EDI (multiple standards), subscribe-publish message bus, RESTful/SOAP APIs, XML/Jason. Familiarity with alternative tools such as Mulesoft, Informatica, SAS. Experience with systems architecture techniques including context diagram, data flow diagram, process (swim lane) diagram and entity-relationship diagram. Experience with statistical quality management techniques such as six sigma, CQI, Kaizen. Personal skills Proven leadership and communication skills. Experience leading technical teams and delivering user-focused services. Strong software development and application architecture experience, with good knowledge of open source technologies, testing, at least one programming language, and knowledge of frameworks to enhance coding speed Ability to adapt quickly to new technologies. Strong skills in technical architecture, project management an organizational change. Good leadership to provide guidance to less experienced personnel. Ability to work in a team environment. Willingness to travel. Excellent organization and time management skills with the ability to work in a dynamic, fast-paced environment that requires the individual to simultaneously manage several projects, with tight deadlines, while paying attention to detail and quality. Excellent problem solving, quantitative and analytical skills, critical thinking and the ability to effectively work through abstract concepts A self-starter with great personal organization skills and the ability to prioritize tasks in a collaborative, team working environment. The Manager, Integrations and Microsoft Suite will provide architectural guidance to development teams around implementation of Azure services and best practices for cloud deployments. The Client is based in Milford CT USA. The salary for this position will be in the range $100K - $130K per annum. Please do send your CV to us in Word format along with you r salary and availability.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years’ experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. The rate will be competitive - circa £1000 per day. This will be a 12 month contract assignment. Please send your CV to us in Word format along with your rate and availability.

Workplace Integration Engineer Must have an Active DV Clearance Workplace Integration Engineer Responsibilities Package and deploy software solutions using automation and scripting. Own delivery of work packages from design, prototyping, and testing through to production. Develop repeatable unit tests covering expected and unexpected outcomes. Provide early life support and ongoing updates based on user requirements. Produce and maintain technical documentation for support and users. Troubleshoot issues and resolve complex technical problems. Work collaboratively within an agile team environment. Workplace Integration Engineer Skills and Experience Strong scripting skills in PowerShell and Python. Advanced Windows systems administration within enterprise environments. Experience delivering configuration changes using GPO, registry, filesystem, and WMI. Knowledge of Windows update, patching, and installer mechanisms. Experience working within secure or high assurance environments. Strong problem solving and troubleshooting capability. Workplace Integration Engineer Desirable Experience Agile delivery experience. Active Directory, PKI, VMware virtualisation, and Windows Server. Experience creating gold builds and system hardening. Exposure to Ansible, Terraform, and automation tooling. Automated testing using frameworks such as Robot. Workplace Integration Engineer Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.