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The Lead Specialist Engineer will work within the Specialist Identity and Access Management Team. The team operates an automation discipline which is managed by a Senior Identity and Access Management Architect. The Lead Specialist Engineer will work with the other team members, who between them will work within specified technical specialties and provide technical expertise in the configuration, implementation and automation of relevant technical areas. Automation is the cornerstone of all work undertaken by the team, this role will focus heavily on developing and maintaining automated processes that underpin key technologies that are supported by the Identity & Access Management Team; Identity Lifecyle Windows PowerShell Active Directory Azure Active Directory \ Entra ID DNS Group Policy Azure Administration DHCP Microsoft Certification Authority PKI End User operating System security policy SQL Microsoft Defender MBAM Azure DevOps The Lead Specialist Engineer will also have experience of administering as many of the above as possible. Your main responsibilities will include: To assist the Senior Security Architect and the Identity and Access Management Team in ensuring that Security and Identity automation services are working, documented and reliable. Administration of user accounts for network access, including creation of accounts, modification of user permissions, and removal of accounts of staff leaving the Agency. Ensuring the provision of support and service to all customers during scheduled hours. Undertake Appropriate system and service Monitoring and Auditing to ensure service state and availability. To maintain awareness of technical developments in Security and Identity Management with a view to providing advice to the Senior Security Architect on suitable technical strategies for UKHSA. To conduct such work as directed by line management consistently with departmental standards and to agreed time scales. To comply with Departmental requirements for staff management activities, including the reporting of all absences and completion of Performance Development processes. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services following DevOps principals. Maintain Git repositories for IAM services. Ongoing alignment of services to best practices with Cyber Security. This is not an exhaustive list.

Skills and Experience: Sound knowledge in Java for development of enterprise and public facing applications Strong automation skills at both the service and UI level Experience in working with developers to plan and design automation test frameworks and test suites. Sound knowledge of HTTP, at least one web development framework (for example Spring or Jersey), Angular (React or Vue.js may be considered) and JavaScript Sound knowledge of at least one RDBMS (PostgreSQL or similar), XML and JSON Sound knowledge in a wide range of technologies and libraries used in an enterprise, such as logging and monitoring, ORM, authentication/authorisation, cloud hosting environments, systems integration, source control, package management etc Experience of working with modern tools (docker, k8s, infrastructure as code) and techniques Experience of mentoring, coaching or leading other Developers in Test Experience of performance testing or performance monitoring tools Experience of designing and implementing non-functional tests that will ensure there is coverage of NFRs - specifically performance Strong experience of working with delivery teams using Scrum or Kanban techniques Experience of working closely with the Ops team to help specify test environments Takes an active interest in the testing community via blogs, forums, and conferences You will also want to make a positive impact on the communities we serve You are looking for new technical and leadership challenges You thrive when you work as part of a team You enjoy learning and helping others You hold yourself and others to a high standard You solve problems in a systematic way Key responsibilities: Establish, monitor, and maintain automated testing. Amending, refactoring, and documenting Automation code to build and maintain automated frameworks, and as required leading on these activities. Adhere to internal process and procedures, promoting and advising others which software development testing standards/processes/procedures apply. Improve existing test automation or design more efficient ways of testing. You will look to improve existing test code or design tests that are faster or more comprehensive relative to existing tests. Monitor builds and trends across the teams (i.e., sauce lab fails, performance degradation, security issues etc.) Take a test-driven approach to software development, write complex automation test scripts, and participate in testing. Participate in code reviews of own work and lead code reviews of colleagues' work. Support Infrastructure testing and OAT and DevOps maintenance activities Constantly seek to learn and further develop your skills as required for your role. Monitor changes in the tech stack you use and alert on any major changes affecting our software. Adhere to industry's best practices, produce well-engineered modern products and guide others to do so in a highly competently manner. Plan the testing on sets of related stories and coordinate integration tasks across systems. Contribute to selection of the software development approach (plan-driven, iterative/agile etc.) for projects. Identify process optimisation opportunities with guidance and support activities to improve the testing process. Choose the most appropriate from a variety of methods of prototyping, actively solicit prototypes with others. Support and maintain software as required, including in the live environment. Use modern tools to identify, troubleshoot and fix faults effectively and thoroughly. Package and deploy software built. Some activities may be outside the core office hours (in-line with the organisation's policy for OOH). Translate user stories to a proposed design and develop software to meet user needs. Collaborate with user researchers, represent users internally and champion user research to focus on all users. Define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services. Control and manage service availability to meet the needs of the business in a cost-effective manner. This includes managing the capability, functionality, and sustainability of service components (for example, hardware, software, network resources and software/infrastructure as a service). Design systems characterised by medium levels of risk, impact, and business or technical complexity. Take designs through the required governance. Review designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Identify, record and escalate tech debt and medium-level risks. Define the integration build. Coordinate build activities across systems and undertake and support integration testing activities. Guide and advise others on technical areas of testing, modern development standards and approaches to understand user stories. Coach and mentor more junior colleagues. Lead on and participate in recruitment as required. Participate in and lead on procurement activities as required. Application process: will be used to assess and score your application during the sift, and interview. Experience – As demonstrated in your application form. Technical – Coding task and interview. If successful, you will move on to the interview stage, which will include an extension exercise to the coding task you submit in your Personal Statement Coding Task When submitting your application please complete the following coding task and provide a link to the repository: Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you. Technical – As demonstrated at interview. During the interview, you will be assessed against the Capability Framework. Capability Skill 1: Development process optimisation Capability Skill 2: Information security Capability Skill 3: Modern development standards Capability Skill 4: Programming and build (software engineering) HMCTS Coding Challenge Behaviours – You will be required to provide evidence of the following key behaviours at Level 4. Communicating and Influencing Making Effective Decisions Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment: Technical Skills HMCTS Coding Challenge: Please complete the coding task below. In your personal statement, describe your Software developer in Test experience, explain your approach to the task, and provide a link to your code repository Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you.

Lead the way in shaping the test and quality assurance strategy for Digital Payment Services (DPS), driving continuous improvement at scale. Embed quality from the start, ensuring every solution whether built in-house or integrated from industry-leading providers meets the highest standards. Set the bar for excellence by refining test frameworks, tools and automation pipelines to deliver faster without compromising quality. Champion a culture of quality, inspiring teams to adopt best practices and embrace continuous improvement. Guide and mentor talented QA engineers across manual and automation disciplines, helping them grow and succeed. Be the expert voice on QA and regulatory requirements, influencing key forums and strategic decisions. Own the metrics that matter, tracking and reporting on quality performance to demonstrate impact. Collaborate across the board, working with internal teams and external partners to ensure seamless integration and full test coverage throughout the lifecycle. Lead defect management, driving best practice from identification to resolution. Stay ahead of the curve, bringing fresh ideas and emerging technologies into our QA approach.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best-in-class solutions for our clients, helping to shape and support a data driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, no matter the task, they’re on hand to provide support. Now, you’ve got the opportunity to join them. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Deliver and integrate world-class software for our global customers When you join our collaborative and creative team of software developers, it will be your task to design, code, test, correct and document large programmes and modifications from supplied specifications, and provide costs, timescales and estimate the resources required to effect change. Using all your skills as you collaborate with our clients and users on the content and appearance of complex web pages, we’ll also expect you to create and test pages with specified content and layout, and develop web interfaces to new or existing applications. You’ll have a number of other important responsibilities – these include analysing data requirements to establish, modify or maintain object and data models, evaluating potential solutions and demonstrating, installing and commissioning the selected products. Using application management software and tools to collect performance statistics to ensure targets are met, you’ll perform essential maintenance and identify and resolve any problems you encounter. In addition, you’ll maintain your knowledge of specific technical specialisms, use this to execute a range of specific tasks, and provide detailed advice regarding their application. Use all your specialist development skills as you help defend the UK’s interests With Agile and ITIL Foundation level qualifications or relevant practical experience in a similar role to this one, you should hold Microsoft role-based certification and be skilled at working with technologies in a secure enterprise environment. It’s also important that you possess well developed knowledge of database concepts, architectures, software and facilities such as ServiceNow Studio,Business Rules, Client Scripts, UI Policies, UI Actions,Flow Designer / Workflow Editor, Service Catalog & Request Management, CMDB (Configuration Management Database),Performance Analytics & Reporting and Security & ACLs, have a good understanding of object and data modelling techniques and design principles. Skills and in depth knowledge of the below are essential: It goes without saying that you’ll have excellent numerical and analytical skills, and extensive knowledge of relevant programming languages such as JavaScript, HTML/CSS, REST/SOAP APIs, SQL and JSON/XML . In addition, subject matter expertise in a key technology, tool or product would be desirable, as would experience of working in a variety of ITIL3 environments and ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Checked (SC) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

The Level 4 Software Developer/Engineer Apprenticeship at HMRC offers an exceptional opportunity to begin your technology career within the public sector. This role combines hands-on software development experience with structured learning, enabling you to contribute to critical government digital services whilst developing your professional skills. you’ll work alongside experienced developers on innovative projects that directly impact millions of citizens and businesses across the UK. As an apprentice, you’ll be involved in designing, developing, and maintaining software applications that support HMRC's core functions. This includes working on modern digital platforms, contributing to system improvements, and participating in the full software development lifecycle. The role provides exposure to various technologies and methodologies used in large-scale government systems. The position offers a supportive learning environment where you’ll receive mentorship from senior colleagues whilst pursuing formal qualifications. you’ll have opportunities to work across different projects and teams, gaining broad experience in software development practices, quality assurance, and user-focused design principles. This apprenticeship is designed to provide a solid foundation for a long-term career in technology within the Civil Service, with clear progression pathways and ongoing development opportunities. you’ll be part of a diverse, inclusive team committed to delivering excellent public services through innovative technology solutions. Breakdown of Apprenticeship: You'll have round-the-clock support from managers, coaches, fellow apprentices, and the Data Analyst community. With experienced mentors guiding your journey, you'll master the latest best practices while forming meaningful connections. With 20% time reserved for training, you'll earn while progressing towards completion of an 18–24-month apprenticeship. Important to Know: A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment. Your training requirements and probation period will run concurrently. If you do not successfully complete your probation and/or the apprenticeship—where it is a specific requirement of your role—your employment with HMRC may be subject to termination. Your manager will provide you with further details about the training programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so. To assess your eligibility for the apprenticeship, QA, our approved learning provider will conduct some initial checks before HMRC can confirm your successful offer onto this apprenticeship. This will require HMRC sharing your contact details with the learning provider who will contact you directly. Information is gathered in accordance with the Education and Skills Funding Authority (ESFA) guidance. Please note that candidates who are successful at interview will be placed on a temporary hold status. This is to allow our QA to complete their owen internal checks. Once these checks have been successfully completed and passed, the candidates will then proceed to complete their pre-employment checks with HMRC.

You will be working closely with our Data Engineering team as an ambassador for the best in flexible data architecture in Digital Services and across DfTc supporting the business in develop their data ambitions. You can assess complex data issues and inform and influence senior stakeholders in a non-technical manner. You will have a pro-active approach to problem solving and be creative in delivering data solutions that both fix problems and move DfT towards a better managed, cost-effective digital future. You will be responsible for overseeing multiple (sometimes concurrent) due diligence and mobilisation projects that will be required to ensure passenger rail services continue in the public sector. This involves working with a large number of stakeholders to gather a wide range of information regarding the operations of Train Operating Companies (TOCs), and ensuring that all legal, regulatory, contractual, commercial and operational requirements are in place. Your objective is to manage transfers of private sector rail companies into the public sector (DfT Operator, DFTO) with no impact to train operators staff, supplier and customers. Working as part of a talented team, you will: Be responsible for all data architecture within DfT providing designs for a number of data solutions and understanding the interdependencies between different data stacks. Shape and deliver DfT’s data architecture strategy, roadmap and plans ensuring the underlying data architecture supports the goals of the organisation and government overall. Lead and develop DfTc’s data architecture to support a growing data eco-system with multiple analyst users and third-party builders. Influence data decisions throughout policy lifecycles through demonstrating technology value, risk and opportunity. Develop data solutions aligned to business need, business capability, and the DfTc digital and technology strategy. Manage a range of staff and 3rd parties to design repeatable data solutions aligned to your vision for data architecture ensuring an enterprise approach is adopted. Supporting key business stakeholders by providing technical assurance/governance at boards such as the Architecture Change Board. In return, we offer you: an inclusive and welcoming working environment so you can feel comfortable to be yourself at work a chance to work in a high-performing team at the leading edge of government digital service design excellent personal development industry-leading pension and employee benefits package For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Main duties consist of but are not limited to: Technical As Tech lead be responsible for the team’s design, coding, testing and documentation of small scale to large, complex or mission critical applications and solutions using C#, , MVC, SQL Work in a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are defined and adhered to. Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Act as a technical coach or mentor, instilling a continuous improvement ethos, and explore opportunities to improve processes and ways of working. Behavioural Understanding yourself to be a technical leader (and the impact of your behaviour on others in a project team focused on results) Work alongside the Head of Existing Systems and People Manager to provide guidance and facilitate issue resolution on a day to day basis Share knowledge and expertise with your wider team. Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends

As a Senior Interaction Designer at DBT, you will be at the forefront of creating intuitive, accessible, and engaging digital experiences that meet user needs and align with government standards. Working in multidisciplinary teams alongside researchers, developers, content designers, and product managers, you’ll design services that are simple, clear, and effective. You’ll use evidence-based design to solve complex problems, ensuring that services work seamlessly across channels and devices. Your work will directly impact how businesses and citizens interact with government services, making them easier and faster to use. We are committed to supporting your professional growth. You’ll have access to the DDaT Capability Framework, mentoring, and a thriving design community across government. From advanced training in interaction design and prototyping to opportunities to lead on high-profile projects, you’ll be encouraged to develop your skills and share best practice. You’ll also benefit from flexible working, inclusive culture, and collaboration with experts who value design excellence. Main responsibilities You will: Design clear, usable, and accessible digital interfaces across multiple channels (web, apps, conversational interfaces). Lead interaction design activities for complex services, ensuring designs meet user needs and government standards. Create prototypes and design patterns to test ideas, communicate concepts, and ensure consistency and scalability. Use research and analytics to understand user needs, identify service failures, and iterate designs. Work effectively in a multidisciplinary, agile environment, adapting quickly to changing priorities. Champion accessibility and inclusion, ensuring designs meet legal requirements and consider emerging technologies. Collaborate with designers across teams and departments, reviewing work and developing shared patterns. Engage stakeholders through workshops and co-design activities, promoting user-centred design principles. Within DBT this role is known as Senior Interaction Designer

As a Lead Service Designer at DBT you will identify gaps and opportunities in existing services as well as look for opportunities to create new ones. Working in a user centred multidisciplinary team alongside researchers, developers, and other designers, you’ll bring a wide view of the landscape as well as be the voice of the user and business. You'll collaborate with product managers and service owners to help understand and communicate the complexities of our services. You will create visions, strategies, and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make and understand key decisions. We’re looking for someone who will be able to analyse existing services to understand pain and failure points as well as actively promoting good design rational with the team and to stakeholders to ensure quality outcomes. To be effective in this position, you will need to understand the needs of users and stakeholders and be able to communicate this in an engaging way, whether this is by creating prototypes to test an idea and inspire the team and stakeholders or creating design patterns that can be used across our services to ensure consistency and scalability. Main responsibilities You will: Understand and advocate for user needs, ensuring services are designed to meet them. Lead communication with colleagues across DBT to define user journeys and articulate product visions. Engage and manage stakeholder needs, driving the communication of insights and strategies to senior stakeholders and management. Track user interactions across boundaries, create user journeys to highlight pain points and improvements, and design systems across multiple services, ensuring simple and evidence-based outcomes. Demonstrate expertise in service design, helping others understand its value, and lead evidence-based design direction. Create high-quality deliverables like personas, experience maps, and service blueprints. Lead on the analysis of research findings, identify improvement opportunities, and communicate design solutions that address user needs and business outcomes and use prototyping methods to share ideas with real users and encourage collaboration. Bring the team and stakeholders along the journey, ensuring feedback is incorporated, and act as an authority on service design, managing, training, and mentoring other designers, leading the capability and promotion of service design within the department and across government. Identify cost-saving opportunities while implementing best practice service design, promoting best practice and build a collaborative culture within the Service Design team.

Main responsibilities You will be: Providing service design expertise across complex user journeys Developing user-centred experiences that meet user needs and fulfil business outcomes Helping to shape the Service Design function in the team based on best practice from the wider profession Using and promoting best practice and standards to design usable and inclusive experiences Analysing pain points and failure points within the user experience and create recommendations to address any issues identified Mapping of current user journeys and design service blueprints for new or improved experiences or processes across multiple channels Effectively communicating complex information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences Building collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation and wider DDaT Profession Effectively using facilitation skills with teams and stakeholders to build a shared understanding of problems to be solved, work through challenges and enable design-led decision making Within Department of Business and Trade this role is known as Senior Service Designer

Main responsibilities You will: Develop user-centred design patterns and services based on user needs. Create and iterate prototypes to test and communicate ideas effectively. Collaborate with user researchers and front-end developers to bring concepts to life. Explain design decisions to both technical and non-technical audiences, influenced by user research. Embrace constructive feedback and provide valuable reviews of others' work. Ensure design consistency within the team and across . Integrate accessibility and usability from the start, adhering to web standards and GDS/ principles and advocating for inclusive design, ensuring accessibility for all users, including those with non-digital needs. Consistently advocate for user centred design across an organisation and promote across government organisations to adopt user-centred practices.

As a GDS Senior Data Architect working in the Data Security team in the Office of the Government Chief Data Officer, you’ll be collaborating with other government departments to develop and publish data security standards for government and the wider public sector. With the ability to drive through an agenda, you will be collaborating with other teams in GDS, including our consulting technical architects, the technology policy team, tech writers, and others, as standards are developed and shaped. This will also mean delivering presentations to various stakeholders at all levels. The role will include travel to different government departments and agencies, therefore there must be a willingness to undertake this. As a Senior Data Architect you’ll: develop data security standards for government advise on data security for government services define the government API data and technical standards, including how to make APIs secure identify opportunities to use novel privacy-enhancing technologies to enable data-driven collaboration without compromising on privacy and security develop data security controls to mitigate risks applying to AI systems work in agile multi-disciplinary teams, with software developers using tools such as Github and following continuous delivery and devops practices

Duties and Responsibilities Corporate Leadership: Deliver effective business management to support the delivery of DDaT Programme Delivery. Lead and develop Agency process and procedure to drive operational outcomes. Act as a role model who leads, inspires, motivates, empowers and develops Officers within own team and across the Agency, and achieves high standards for both self and others. Inspire confidence at the highest level. Regularly step outside own team and actively influences peers, senior leaders and key stakeholders to further NCA aims. Create and build constructive and positive partnerships, actively seeking to build collaborative working arrangements within the Agency, Home Office, wider Government and the Law Enforcement community in the UK and abroad. Professional / Functional Leadership: Champion delivery and implementation of the Digital, Data and Technology Strategy and DDaT Programme Delivery across the NCA, and provide overall lead and direction. Promote an energised culture focussed on collaborative working and strategic change aligned to the NCA Strategy and performance ambitions. Lead the delivery towers to provide the technical delivery skills to support all aspects of NCA work where there is an IT component that contributes to the delivery of NCA objectives, driving delivery at pace through agile and waterfall methodologies. Prioritise effective allocation of resources across DDaT DPD to ensure optimal delivery of benefits. Chair governance boards for taking decisions on DDaT DPD development in response to escalated risks or opportunities. Oversee assurance of Business Case decision points and overall DDaT DPD governance and progress. Ensure DDaT DPD evolves to reflect changes in strategic directives and business priorities. Manage the integration of DDaT DPD outputs and dependencies across the Agency and with external partners. Cultivate and manage a range of relationships and key strategic alliances with internal and external stakeholders, including driving high performance from key suppliers Regularly review the performance and continuing relevance of projects within DDaT DPD with senior stakeholders based on a clear understanding of cost, risk and contribution to NCA strategic objectives. Oversee benefit tracking and realisation over multiple years. Ensure alignment of NCA with HMG strategies, policies and standards. Ensure DDaT DPD conforms to systems engineering processes, tools and standards as defined by NCA Chief Technology Officer.

The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA’s overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA’s product / platform offer to meet UKHSA’s business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks. They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA’s values and culture, together with CDO’s customer-centric, agile ways of working, are embedded. They will need to ensure that their teams appropriately support and prioritise work required for priority programmes, for example, the Trust Programme (a three-year transformation programme designed to ensure that UKHSA can meet and sustain compliance with the Data Security Protection Toolkit and Cyber Assessment Framework (“DSPT_CAF”). Please find below additional areas of accountability that the post holder will be responsible for: Workplace, Infrastructure & Networks and IT Service Management budget holder. Leading the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk.​ The resilient, secure and cost-effective provision and operation of UKHSA’s Workplace offer, including productivity tools (Microsoft 365) and end user compute services.​ This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Putting in place the capability, technical architecture, and services to support the delivery of UKHSA’s strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, as well as it’s compliance with all relevant internal and external policies & standards. Setting the direction for Technology Services development and delivery of the related Technology strategy, including how the teams should work with major Programmes (for example, the Trust Programme, which is driving improved compliance with DSPT-CAF). Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Leading on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Leading and develop UKHSA’s technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology’s products, platforms, infrastructure, services etc. Adopting a portfolio view, managing end-to-end services, which include multiple products and channels. Operating at scale and provide the connection between multidisciplinary business areas and stakeholders. The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA, some of which have been outlined below: Internal Chief Data Officer Director of Digital and Data CDO SLT peers UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies

This is an exciting role if you’re looking to deliver technological change against a background of organisational transformation, as well as a chance to make a real difference to people’s lives by delivering great digital and paper products. You’ll be a key member of the delivery team, collaborating with all members throughout the full delivery lifecycle to ensure delivery of the highest-quality personalised omni-channel products. You'll be taking a logical, analytical approach to problem solving, while paying attention to detail. Your role is integral to the design and delivery of customer communication products. You will work with data in flat, structured and print ready data formats, using Quadient Inspire to compose personalised customer communications in print and digital formats, including AFP, Adobe PDF, HTML, Postscript, Email and SMS. We are passionate about in team collaboration with business analysts, testers, and product owners forming a truly tight knit unit.

We are seeking a highly motivated and experienced SRE to join our HPC & SRE engineering team. As an SRE, you will play a critical role in ensuring the stability, scalability, and performance of our services. You will combine software engineering and systems engineering to build, improve and run reliable, scalable production systems. Key Responsibilities Service Reliability & Performance Ensure services are stable, scalable, and performant through engineering best practices and system design. Proactively identify and address system bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads. Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned to prevent recurrence. Monitoring, Alerting & Observability Contribute to the design and implementation of effective monitoring and alerting systems using tools and dashboards. Improve observability of services, ensuring issues are identified and addressed before impacting users. Continuously refine monitoring practices to reduce alert fatigue and improve response times. Automation & Tooling Develop automation to eliminate manual, repetitive tasks and improve operational efficiency. Write clear, maintainable, and well-tested code to support automation efforts and system tooling. Drive initiatives to reduce operational toil and improve reliability through Infrastructure as Code (IaC). Service Level Objectives & Operational Improvements Contribute to the definition, tracking, and continuous improvement of SLOs, Service Level Indicator’s (SLIs), and error budgets. Identify and prioritize operational improvements that align with business goals and user experience. SRE Best Practices & Advocacy Helping to evangelize SRE principles across the organization. Collaborate with stakeholders to integrate reliability practices into the development lifecycle. Collaboration & Knowledge Sharing Work closely with software engineering, DevOps, and infrastructure teams to streamline deployment and operational workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Main duties of the job Ensure services are stable, scalable, performant and automated. Respond to incidents, troubleshooting issues, and restoring services as quickly as possible. Prioritise operational service improvements to meet or increase SLO, minimising downtime. Ensure that effective monitoring/alerting is in place to proactively identify issues using tools and dashboards. Reducing times to respond to issues. Leverage automation to streamline tasks, reduce overhead on repeatable operations, reduce manual intervention and improve efficiency. Write code that is maintainable, clear, and concise. Optimise system performance using strong problem-solving skills to identify bottlenecks with an engineering mindset. Ensure systems can handle current and future workloads through automation and capacity planning. Continuously improve services through observability, and identify ways to improve observability practices. Follow SRE principles. Guide and educate stakeholders to adopt implemented principles. Provide technical documentation for engineers. Providing training, where appropriate. Working closely with engineering and technology teams to improve operational processes, reduce manual tasks, ensure seamless collaboration/knowledge sharing, reduce risks and adapt to new ways of working. This list is not exhaustive.