Find your next tech and IT Job or contract role.

Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service System changes (software upgrades, introduction of new systems Non-standard requests (new software requests, different/more powerful laptops, etc) Acquisitions of businesses - guidance on how to absorb people and systems Security system monitoring - interpreting and managing output from the SOC (security operations centre) Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) Change management (internal authorisation for significant system changes) Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) Assistance with AAF and other audits Management of joiner/leaver process Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: • Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. • Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. • Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. • Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively. • Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary. • Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes. • Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. • Develop and maintain technical documentation, user guides, and support procedures. Requirements: • Proven experience in a similar role, providing application support for financial systems. • Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions. • Proficiency in supporting and troubleshooting Windows applications. • Solid understanding of database concepts and SQL query language. • Strong knowledge of AWS/Azure. • Familiarity with FIX protocol and experience with FIX connectivity troubleshooting. • Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment. • Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users. • Ability to work independently as well as collaboratively in a team-oriented environment. The Client is based in the City of London. The salary for this position with be in the range £70K - £110K. Do send your CV to us in Word format along with your salary and availability.

Overview We are seeking an experienced Product Owner to join a technology-driven team delivering innovative solutions for supply chain and field inventory management. This role focuses on Warehousing and Forward Stock Locations (FSLs) , working closely with stakeholders, architects, and development teams to define and implement strategic product enhancements. About the Role As Product Owner, you will act as the bridge between business needs and technical delivery. You'll translate customer requirements into actionable product roadmaps and user stories, ensuring alignment with overall product strategy. This is a hands-on role requiring strong collaboration with Agile development teams and occasional interaction with customers. Key Responsibilities Work with stakeholders to understand customer and user journeys, translating needs into innovative solutions. Define and manage product roadmaps, requirements, and priorities. Create detailed user stories with acceptance criteria and maintain a groomed backlog. Apply UX principles to design user-centric solutions; produce wireframes and mock-ups. Act as Product Owner within Agile teams, participating in sprint planning, daily stand-ups, and retrospectives. Ensure product quality through QA processes and Behaviour Driven Development (BDD) acceptance tests. Present demos to senior stakeholders and customers; occasionally lead customer-facing activities. Contribute to process mapping and optimization in complex operational environments. What You'll Work On Mobile and web applications Bluetooth-enabled electronic lockers Warehouse Management Systems (WMS) Customer-facing order portals EDI integrations Automated testing tools Required Skills & Experience Proven experience as a Product Owner in software development environments. Strong understanding of Agile methodologies (Scrum, backlog grooming, sprint planning). Experience in UX design , wireframing, and user-centric design principles. Ability to map and optimize processes, ideally within warehousing or logistics. Analytical mindset with attention to detail and problem-solving skills. Excellent communication skills; able to work effectively with remote teams. Self-motivated, proactive, and capable of working independently. Desirable Skills Background in Business Analysis , Project Management , or Product Design . Experience with wireframing and prototyping tools (e.g., Figma, Balsamiq, Sketch). Knowledge of logistics , warehousing , or field service operations . Familiarity with EDI integrations and RFID technology . Additional Information Flexible working culture with travel expenses covered. Occasional out-of-hours work may be required to understand operational domains. Applicants must be eligible to live and work in the UK. Two senior business referees will be required after the first interview. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

RPG Analyst Programmer with Misys Equation Our Client is looking to recruit an RPG4/400 Analyst Programmer with at least 5 to 8 years experience of developing with RPG coupled with at least 5 years experience of Misys Equation. Must have the following skills: Analysis of issues pertaining to problems or errors raised by in-house systems, i.e. Misys Equation end of day cycle, Equation interfaces. Understanding business requirements in order to develop and deliver appropriate solutions based on system definition documents. Proficiency in 4GL and 3GL programming languages and able to apply to the fully development life-cycle. Misys Equation: High level of proficiency in RPG Programming and Equation APIs. In-depth knowledge of the Equation environment. Building of in-house reports in RPG. Maintenance of all in-house programmes in the Equation end of day cycle. To be the first point of contact for issues with the Equation end of day cycle including out of office hours support. To provide second and third level support for in-house programmes during the end of day cycle. To be able to analyse and rectify any problems raised in an independent and team scenario. To take ownership of a problem and deliver a solution in a timely manner. Other: To support the Swift environment during periods of staff absence. To support the AML system through completing daily processes, e.g. fault finding, daily backups, etc. ESSBASE, maintenance and development. Occasional requirement for expansion of the dimensions within the database cube, including change, testing and sign-off. Business Continuity:  Fulfil all prescribed business continuity requirements as set out in the organisational or departmental specific plans or as instructed by the line manager/Head of Department. Qualifications, knowledge, skills and experience required: Qualifications/Experience Must have Degree level qualified or equivalent. Experience of SQL Programming coupled with RPG and CL programming. Any experience of developing with C# would be very useful. Software analysis and design. SQL query language. Equation APIs and system modules. Salary will be in the range £45K - £55K The Client is based in the city London. Please send your CV to us in Word format along with your salary and availability.

At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI, you’ll join a community of graduates who are turning ambition into action and possibility into progress. As a CGI Technical Graduate you’ll be trusted with responsibility from the start. Whether you’re developing full-stack applications, engineering data pipelines, designing cloud infrastructures, or analysing data for insights, your work will contribute directly to impactful projects across multiple industries. You'll have the opportunity to work on complex software systems, drive digital transformation, and implement cutting-edge technologies that make a real difference.

Information Security Analyst Redditch - On-Site £28,500 - £33,000 + Private Healthcare + Pension + Holiday This is an excellent opportunity for an InfoSec Analyst looking to take the next step in their career by joining a growing internal security team. It would be the ideal fit for someone who balances technical analysis with a proactive approach to risk management and documentation. This company specialises in facilities management and building maintenance services across the UK, covering a wide variety of industries. They specialise in solutions for engineering, cleaning, security, and project management, with an emphasis on operational efficiency. With new contracts and acquisitions taking place, there has been a focus on the development and growth of the software division to keep up with demand. In this varied role, you will act as a key member of the digital estate, monitoring real-time outputs from SIEM and endpoint protection systems while playing a hands-on role in incident management. Your work will bridge the gap between daily operations and long-term strategy, from vulnerability scanning to disaster recovery testing. The ideal candidate will ideally have qualifications within cybersecurity and a solid grasp of Azure cloud environments. You will possess practical or theoretical proficiency in security tools like Nessus and Wireshark, alongside a foundational understanding of governance frameworks such as ISO 27001, NIST, or Cyber Essentials. Lastly, you should be knowledgeable in threat detection and have a strong attention to detail when it comes to documentation. This is a fantastic opportunity for an Information Security Analyst to join a market-leading business at an exciting time of growth with the opportunity to further develop your career. The Role: Daily analysis of SIEM, email security, and endpoint protection outputs. Investigation and reporting of security incidents and technical issues. Regular vulnerability scans and supporting internal/external audits. Creation and review of documentation for the ISMS and disaster recovery plans. The Person: Professionally qualified in cybersecurity with practical information security experience. Knowledgeable in Azure services and familiar with tools like Nessus and Wireshark. Aware of compliance standards including ISO 27001, ISO 22301, and NIST controls. Able to commute to Redditch. Reference Number: BBBH266966 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an employment agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.

At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI, you’ll join a community of Industrial Placements who are turning ambition into action and possibility into progress. As a CGI Technical Industrial Placement you’ll be trusted with responsibility from the start. Whether you’re developing full-stack applications, engineering data pipelines, designing cloud infrastructures, or analysing data for insights, your work will contribute directly to impactful projects across multiple industries. You'll have the opportunity to work on complex software systems, drive digital transformation, and implement cutting-edge technologies that make a real difference.

The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA’s overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA’s product / platform offer to meet UKHSA’s business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks. They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA’s values and culture, together with CDO’s customer-centric, agile ways of working, are embedded. They will need to ensure that their teams appropriately support and prioritise work required for priority programmes, for example, the Trust Programme (a three-year transformation programme designed to ensure that UKHSA can meet and sustain compliance with the Data Security Protection Toolkit and Cyber Assessment Framework (“DSPT_CAF”). Please find below additional areas of accountability that the post holder will be responsible for: Workplace, Infrastructure & Networks and IT Service Management budget holder. Leading the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk.​ The resilient, secure and cost-effective provision and operation of UKHSA’s Workplace offer, including productivity tools (Microsoft 365) and end user compute services.​ This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Putting in place the capability, technical architecture, and services to support the delivery of UKHSA’s strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, as well as it’s compliance with all relevant internal and external policies & standards. Setting the direction for Technology Services development and delivery of the related Technology strategy, including how the teams should work with major Programmes (for example, the Trust Programme, which is driving improved compliance with DSPT-CAF). Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Leading on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Leading and develop UKHSA’s technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology’s products, platforms, infrastructure, services etc. Adopting a portfolio view, managing end-to-end services, which include multiple products and channels. Operating at scale and provide the connection between multidisciplinary business areas and stakeholders. The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA, some of which have been outlined below: Internal Chief Data Officer Director of Digital and Data CDO SLT peers UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies

Application Support Analyst 2 and 3 Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 and 2 Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. Responsibilities Provide 2 and 3 line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2/3line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

Mission In this mission, you will contribute to the realization of the client's project: 'EMS Digital Evolution'. As the person responsible for migration and quality within the 'Data' stream, you will work within the company teams and in collaboration with our supplier to ensure the smooth migration of various project aspects from the current software version to the new version. You will participate in the different testing phases of the project up to its commissioning. Project “EMS Digital Evolution”: The EMS (Energy Management System) is the most critical system within the company. It includes real-time monitoring and control of the high-voltage grid, management of associated visuals (single-line diagrams), and maintenance of related databases. The project is carried out in collaboration with an external supplier. The goal is to upgrade the current EMS system to a new version and ensure readiness to support the digital future by making EMS data more broadly available. Service description : • Responsible for synchronization between the current EMS version (Network Manager 9.2) and the new version (Network Manager 10) across different project phases • Ensure data integrity in the new version (network, visuals, operator data, etc.) • Collaborate with operational database management teams to test the new user interface for database maintenance. Ensure integrity of software services and their migration • Update quality control scripts used by the operational maintenance team; develop new quality controls aligned with the new software capabilities • Analyze and/or develop supporting tools (in Access, Python, others) for EMS database data entry • Document tests, migration procedures, new operational procedures, and new templates for database maintenance • Ensure knowledge transfer of the new software to users (mainly Front Office database maintenance) • Actively support fellow engineers in writing clean, maintainable, and high-quality code by sharing best practices, conducting code reviews, and fostering a culture of continuous improvement.

IT Support Officer – Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company’s IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintaining logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and Organisational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

Service Desk Associate 6 Month contract initially Based: Onsite in Crawley Rate: £150 - £170 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Associate to join the team. The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems. Key Responsibilities:  Respond to user inquiries via phone, email, chat, or ticketing systems.  Act as the initial point of contact for IT issues, logging and tracking incidents.  Diagnose and resolve common IT problems, escalating complex issues to higher levels.  Possess a solid understanding of IT infrastructure  Be proficient in using IT service management (ITSM) tools and ticketing systems.  Accurately document all incidents, solutions, and actions taken.  Identify trends and patterns in user issues to proactively address potential problems.  Contribute to the development and maintenance of knowledge base articles. Key Skills & Experience:  Good Communication skills both Verbal and Written  Technical Proficiency L1.5  Positive attitude towards work  Multitasking skills  Effective Listening skills  Problem solving and analytical skills Desirable skills/knowledge/experience:  Familiarity with CRM tools  Ability to Improvise: Being able to think on your feet and adapt to unexpected situations is important. Please note: * 24X7 shift (Any 8 hours) * Candidates should be willing to work in a 24*7 environment with rotational shifts and rotational day offs. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Technical Solutions Architect The primary role of the IT solutions architect, is to ensure all IT Infrastructure applications architecture and design, systems and software Integration, functional requirements gathering, whether from inception or enhancements, are delivered on-time, aligned to industry standards, redundant and simplified by design, as well as being delivered cost effectively, whilst ensuring project delivery meets architectural objectives. Responsible for providing hands-on design and technical leadership to the global IT and business related teams, with a solid technology background, experience in capability and data models, domain driven design for application strategy, across all phases of the software development lifecycle. Additional responsibilities include ensuring IT Infrastructure and application design are secure, reliable, and regularly reviewed. This role will also develop and enhance relationship management with key service partners, independent contractors, vendors, and suppliers. Key Responsibilities/Tasks: Lead the architecture design, and delivery towards consolidation of O365 amongst operating companies globally. Lead the architecture and design towards implementation of a robust, cost-effective disaster recovery solution for all key business applications globally. Ownership of the workflow design between core system applications and functions. Ownership of end architecture target designs with viable interim states. Ownership of data integration complexity, with an aim of simplification. Ownership of architectural and operational design and roadmap. Ensure solutions are secure by design, with minimum customisation (as needed). Support and train technical / business leads across functions, using agile decision making. Responsible for ensuring the correct technical solutions and products are chosen. Responsible for documenting the technology landscape, interfaces, and data flows. Responsible for ensuring new and modified services, occur in a planned, controlled, and timely manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs, to ensure application of appropriate governance processes are aligned. Maintain and up to date solution architecture diagrams / workflows and documentation for all key IT programmes, projects and ongoing BAU activities. Provide timely reports to management and key stakeholders on projects progress, and risks to delivery including non-compliance issues. Collaborate with the director of IT, ensuring IT security policies & practices are adhered to within all regions and groups. Skills/Competencies Required: Microsoft / AWS architecture (recent experience) Agile methodology / delivery Experience with interacting with business and technology leaders. Experience designing physical data models (relational SQL desirable) Experience rolling our mid-large platforms from inception to production. SQL, Java, Oracle, Kubernetes exposure. Hardware and software virtualisation techniques Excellent written and verbal communication skills Prior experience in a complex IT infrastructure environment Excellent analytical abilities and innovative problem-solving skills. Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers. The Client is based in Central London. This is a hybrid role – 3 days per week in the office. The salary for this position circa £55K - £60K. Please do send your CV to us in Word format along with your salary and notice period.