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Job description Key responsibilities include: setting the architecture vision and roadmap for the Home Office and leading enterprise architecture strategic planning, ensuring alignment to the wider DDaT and Home Office technical strategy directing architecture policies, principles & standards and creating current/future state models and blueprints ensuring the organisation meets its legal obligations with solutions that are architected, designed, built and procured to meet relevant architecture standards and are accessible to all working with Security and Infrastructure teams to provide robust, secure, scalable and reusable solutions within time and budget restraints, and integrating them into business as usual ensuring strategic, technical and operational risks and issues relating to architecture are identified and appropriately managed leading a team of architecture, technology and engineering professionals, ensuring that they are managed effectively and aligned with the DDaT strategy defining and leading appropriate governance forums and processes for architecture, aligned with the DDaT Technical Design Authority, to ensure optimal decision-making and successful delivery embedding innovation into strategic planning and establishing continuous improvement processes that drive efficiency in the cost and quality of platform services *For further information, please check the Candidate pack for the role, attached at the end of the advert.

Job description DBS Technical Architects support DBS with the design and transition of shared service capabilities to meet the needs of UK Defence and its stakeholders. DBS Technical Architects ensure that Defence procurement, financial and human resource capabilities are designed and delivered in line with effective standards and strategies to meet Defence shared service capability and technology modernisation goals. The roles work as an integral part of the DBS Architecture Profession team to ensure all delivered services integrate cleanly into DBS business, technology, application, and data architecture layers. DBS Technical Architects support the implementation of the Digital, Data and Technology (DDaT) strategy for DBS and the vision set by the Chief Technology Officer. The post holder will: Collaborate with architects across the enterprise to assess change impacts and ensure a coherent delivery approach. Providing support and advice to other architects who are undertaking the design of new business solutions Design solutions in line with MoD design and security policy and gain approvals through the DBS Technical Design Authority governance forum. Design models and reference artifacts enabling re-use of solution components supporting other architects to conform to required processes and standards. Ensure that new business capabilities are designed for clean integration with existing services. Considering service, applications, data and technology architectural layers and including through life compliance with business and technology policy and strategy Support development of governance, processes, and tooling to monitor and manage new business design, delivery and usage across the DBS enterprise Engage with MOD, industry, and government wide leaders and technical / service experts to identify and implement best architecture practice solutions to meet business needs. Support proofs of concept for technologies and services new to DBS. Support, coach and mentor colleagues in adapting to new delivery approaches as a result of architectural design changes. Ensure architectures are compliant with DBS technical principles and contribute to achievement of the DBS Digital, Data and Technology Strategy aims

Job description Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers. As a Salesforce Developer, you will be responsible for the design, development, implementation, and maintenance of customised solutions within the ICS Digital Salesforce platform. You will deliver features and enhancements and collaborate closely with stakeholders to deliver high-quality, scalable, and efficient Salesforce solutions that meet the needs of our customers in DESNZ and DSIT. This is a crucial new role as part of our growing Salesforce cohort that will sit within the Software Developer team, you will work alongside Civil Servants and Contractors to develop a range of services on our Salesforce Platform. Visit our blog to learn more about us and our work:

Job description Your roles and responsibilities : You have an in-depth technical understanding of Outsystems (low code platform) and coach and mentor others in its use. Proficient in a range of development tools and skills appropriate to your specialism, you are a committed learner who pivots to new skills as the technology ecosystem evolves. You advocate a modern standards approach to software development, including test-driven development (TDD), automated testing, continuous integration, pair programming, code review, and version control. You inform the overarching strategy and define decision-making processes as part of the wider Technical Leadership group within Software Engineering. You create, manage, and continuously improve programmes of development using agile principles and methodologies to deliver specific business solutions, through multi-disciplinary, highly skilled teams that utilise both CPS and supplier resources. You write code for complex projects, break down barriers for teams, handle escalations, and plan at a high level while also diving into the detail to make things happen when needed. A copy of the full job description is available if requested from

Lead Cyber Security Operations Analyst Location: Manchester (Hybrid/Office-based) Contract: Permanent Salary: £60,000 - £67,000 + 10% car allowance (paid monthly) + up to 20% performance bonus About the Role We're working with a leading energy organisation in Manchester that operates the UK's largest smart meter network. Regulated by OFGEM and backed by government and private shareholders, this is a fast-paced, dynamic, and sometimes chaotic environment where priorities can shift quickly. It's an exciting place to work for someone looking to make a real impact and grow their career internally over time. As a Lead Cyber Security Operations Analyst , you'll join the Security Operations Centre and play a critical role in leading security investigations, developing detection content, and advancing operational security capabilities across the business. You'll collaborate with Risk, Technology, and Operations teams, provide subject matter expertise, and help shape the SOC's strategy and processes. Key Responsibilities Act as the technical escalation point for the SOC, leading security incidents and advising on containment, mitigation, and system hardening. Provide operational oversight for day-to-day SOC activities, ensuring incidents are escalated appropriately and recurring issues are addressed. Support team development through mentoring junior analysts, delivering technical training, and facilitating tabletop exercises. Lead use case development, approve tasks, and develop new detection content including machine learning analytics and security automation. Maintain and update SOC documentation, processes, procedures, and operational metrics/dashboard reporting.

We are seeking developers and senior developers to join the following teams: Cloud Platform Team (1 Senior, 1 Mid) - working alongside Site Reliability Engineers you'll develop and manage our core AWS cloud platform Developer Experience and Finops team (1 Senior) - you'll build and maintain automations to effectively manage our core engineering tooling, and act as a custodian and advocate for great engineering practice across GDS Engineering Access Operations team - (1 Senior, 1 Mid) - you'll build and maintain automation supporting our core identity and access management system based on Microsoft Entra ID. All of the roles will involve being working across a range of technologies and being willing to understand the whole system you work on. We use terraform to manage our infrastructure as code. We primarily use Python and GitHub Actions for automation, but also have some Ruby and Golang code. Check out our for more about being a developer at GDS, and join our candidate open call on 12 August, 12:30 to 13:30 on to hear from the hiring team and have a chance to ask us questions. As a Developer in the Technology programme, you’ll: work as part of a multi-disciplinary agile team, getting involved with every part of the lifecycle of a service, from user research to continuously deploying code to production in our AWS environments build robust automations and services in Python or Ruby to support our internal engineering operations, taking responsibility for the quality of code you produce implement tooling and automation to support development, operation, reliability, security and continuous improvement of the systems you work on support the live operation of the services we run, and participate in out-of-hours support rotas where necessary - you'll be paid an allowance, and a further hourly payment, for any duties you perform when on call share your work and the things you’ve learned through blog posts and show and tells, with the option of presenting at conferences and meetups use your learning and development budget to develop your career help recruit other developers and, where appropriate, get involved with sifting and interviewing

Job title: External Attack Surface Management Analyst Location: Preston or Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa 45k dependant on skills and experience What you'll be doing: Supporting the Senior Attack Surface Management Analyst in maintaining the Global Attack Surface Management service to ensure BAE Systems perimeter assets are known and tested, and Shadow-IT assets are discovered and brought into governance Identifying and prioritising vulnerabilities across BAE Systems managed external assets as part of ongoing external attack surface management, coordinating remediation with resolver teams Reviewing and validating vulnerabilities detected by SaaS-based scanning tools, confirming exploitability and severity to inform accurate remediation Supporting vulnerability management across cloud and SaaS environments, identifying risks and coordinating remediation to safeguard externally hosted services Proactively detects external-facing security gaps and misconfigurations, ensuring timely escalation to relevant resolver teams for remediation Your skills and experiences: Essential A extensive technical background with a detailed knowledge of cyber security, computer networks and operating systems Broad and detailed experience of technologies including but not limited to DNS, Certificate Transparency, firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDN's and Vulnerability Management Good knowledge of technologies contributing to external risk, including publicly accessible services, user interfaces, and legacy systems Analytical background and is comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations Desirable Good knowledge of technologies contributing to external risk, including publicly accessible services, user interfaces, and legacy system Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Cyber Operations team: Cyber Operations is responsible for protecting BAE Systems from Cyber Attack by various threat actors. Not only do we protect BAE Systems and its employees, indirectly we protect those who protect us - who serve in our military and rely on the products and services we create. Across Threat Intelligence, Detection, Incident Response and now Active Defence we work to evolve cyber operations as a world class capability. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 5th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-NP1 #LI-Hybrid

PMO Analyst – Remote/Cardiff - 3 Months Initial Contract VIQU have partnered with an NHS trust based in Cardiff, who are seeking a contract PMO Analyst to support to support a critical software development project. This role will be key to maintaining project control, documentation, and governance during a key delivery phase. The role: As PMO Analyst, you will confidently support project governance and compliance. The successful candidate will be responsible for chasing internal technical teams to ensure that documentation, RAID logs, risk registers, and governance materials are up to date and accurate. Responsibilities: Maintain and update RAID logs (Risks, Assumptions, Issues, Dependencies), risk registers, and assurance documentation. Ensure accurate and timely maintenance of project documentation, including SharePoint lists and PowerPoint slide decks for reporting. Chase project actions with technical teams, ensuring ownership and timely completion. Support project governance by preparing and updating highlight reports, project board packs, and steering group materials. Coordinate with internal stakeholders and send communications (e.g., invites or notes for User Acceptance Testing sessions). Ensure compliance and smooth operation of project mechanics – focusing on documentation, governance, and risk management. Attend and support workshops or meetings either virtually or occasionally in person as needed. Key skills and experience: Experience as a PMO Analyst, ideally in digital or software development environments. Strong understanding of RAID log management and project governance frameworks. Confident using Microsoft Project, PowerPoint, Excel, and SharePoint for tracking and reporting. Familiarity with Agile/Scrum terminology, such as sprints, epics, and user stories. Demonstrated ability to work with and chase technical teams assertively, showing persistence and professionalism. Excellent attention to detail and organisational skills, with the ability to filter and prioritise information. Role details: Role: PMO Analyst Duration: 3-month initial contract IR35: Inside IR35 - (Off-payroll regulations apply) Rate: £300 - £315 per day Location: Remote based with ad-hoc travel to Cardiff Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Challenge yourself, change lives and help shape the UK’s digital revolution. We look to our Business Consultants, to drive change, inspire trust with clients, and take responsibility for some of the world’s most ambitious transformation projects. As a Senior Data Technology Consultant within our successful Business Consulting practice, you, alongside a collaborative team of consulting colleagues, will take a central role in providing support to our clients with a focus on driving their business outcomes using data and technology. You will also support the growth of the wider evolving business consulting function. A key focus of the role will be to deliver practical advice to clients relating to their enterprise data technologies and strategies whilst looking out for opportunities to support them further leveraging our wider skillsets, propositions, and IP. You will work across the Business Consulting and Technology Advisory Practice to generate pull through of CGI services at scale across the UK. This is a Senior Consultant role and the successful candidate will be responsible for working with others to shape, manage and deliver consultative engagements with clients. You will form part of a revenue-generating team. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This role will be based out of London Offices, but this is a hybrid role where you can also work from home a few days per week. We expect you to travel 2 days per week to CGI/client site (on average).

Oracle Fusion Functional Lead (General Ledger / Margin Reporting) – Leicester (Hybrid) – Finance - Outside IR35 - 6 Months initial My client, a multinational enterprise, are seeking an experienced Oracle Fusion Functional Lead to support the design and delivery of an Oracle Fusion Finance Transformation project . The successful candidate will ensure P&L analysis and accurate margin reporting are made possible by the Oracle Fusion ERP system. The successful Oracle Fusion Functional Lead will contribute significantly to the development of reporting processes, the facilitation of design workshops, and the provision of controls, training, and uptake to facilitate the achievement of business objectives. Key Responsibilities of the Oracle Fusion Functional Lead: Oversee the development and documentation of the divisional P&L and margin reporting procedures in Oracle Fusion ERP As the Oracle Fusion Functional Lead Collaborate with finance, reporting, and data migration teams to effectively handle reconciliations and dependencies. Unification of enterprise setup and reporting structures by supporting design workshops Contribution to change management procedures to ensure end users comprehend and accept the new reporting system. Cutover planning, testing and warranty support to make sure reporting solutions are accurate and reliable. Key Skills & Experience of the Oracle Fusion Functional Lead: Must have extensive experience participating in Oracle Fusion Finance Transformation projects within General ledger and Margin reporting. Proven background of Chart of Accounts design, financial reporting structures, and reconciliations. Solid experience in testing, cutover, business readiness and post-go-live support within ERP programmes. Experience within stakeholder management and the ability to work across Finance, IT, and Reporting teams. Strong finance background with hands-on knowledge of P&L, margin reporting and financial control frameworks. Apply now to speak with VIQU IT in confidence about this Oracle Fusion Functional Lead opportunity. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

The Technical Architect will play a crucial role in shaping and delivering our Agency’s technology vision, focusing on the strategic transition from on-premise to cloud services while ensuring business continuity. This senior position will be responsible for designing and overseeing complex technical solutions that align with public sector requirements, security standards, and modernisation initiatives. You will be responsible for designing, building, and maintaining robust Technical Architectures that protect the Agency’s systems from threats and vulnerabilities. Your primary goal is to ensure that all IT services and solutions are secure by design and compliant with government security policies and standards. This role requires a strategic thinker with deep technical knowledge, an understanding of emerging threats, and the ability to work collaboratively with various stakeholders to embed security principles throughout the IT landscape. You will maintain relationships with relevant suppliers, making sure services and products are delivered and aligned to industry best practice and regulatory and contractual requirements. Key responsibilities: Technical Architecture Design Support the development and maintenance of the technical architecture roadmap, with particular emphasis on cloud migration strategies and hybrid infrastructure to support wider Agency objectives Support the development and maintenance of the Technical Architecture Reference Model to ensure it aligns with the IT strategy, government policies, and best practices Provide technical governance and oversight across IT projects, ensuring solutions meet security, scalability, and compliance requirements specific to UK public sector standards (including GDS standards and Technology Code of Practice). Evaluate and recommend emerging technologies, cloud services, and architectural patterns that could benefit the Agency, maintaining awareness of technology trends and best practices Stakeholder Engagement and Collaboration Act as the Senior Technical Architect for project teams, providing expert guidance on requirements, design considerations, and risk management. Collaborate with cross-functional teams to ensure technical architecture is integrated into all aspects of the Agency’s digital transformation initiatives. Influence and educate technical and non-technical stakeholders at all levels, and across organisations, using architecture communication techniques Mediate between people in difficult architectural discussions Innovation and Continuous Improvement Proactively identify opportunities to improve the Technical Architecture and reduce risk through innovation, new technologies, and process improvements. Stay abreast of industry trends, emerging technologies, and best practices in Technical Architecture, bringing forward recommendations for improvement.

We’re recruiting for a Lead Technical Architect (Voice) here at , to be part of our warm and collaborative Digital Infrastructure and Security Operations Team (DISO) team. This role aligns against from the Government Digital and Data Framework. You’ll be part of the Network Voice and Video Service Team, and will be responsible for the technical design, collaboration, project engagement, and interaction of Voice solutions across the MOJ. To help picture your life at please take a look at our and our Key Responsibilities: · Lead the design and architecture of enterprise voice solutions, analysing business requirements to develop technical solutions that meet them. · Definition of standards, best practices, and roadmaps for enterprise voice systems. · Collaborate with other technical areas such as networks, security, and platform teams to ensure that solutions are strategically aligned. · Evaluate current voice infrastructure, recommending improvements or new approaches and technologies where appropriate. · Liaise with vendors and suppliers and provide oversight to managed service provider solutions. · Act as the technical SME on project teams and serve as an escalation point for complex voice-related issues. · Develop and maintain architectural documentation. · Ensure compliance with industry standards, regulations, and internal security policies. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Senior MI Business Analyst/Project Manager Our Client is a bank based in the City and are looking to recruit a Senior MI Business Analyst with Project Management skills. You will have at least 6 to 10 years proven hands-on expertise. Focus of the role: · Help the organisation (Senior Management and SMEs) to review business and financial performance of the organisation based on data and facts, advance understanding of the business success factors, business results and risks. · Develop technical and business solutions for MI, enable effective data management and sourcing of the data for MI, reporting and project activities. · Interact with vendors, Project teams and Development team in London and other sites to align delivery of the MI and sourcing of the data across business functions and entities. Responsibilities: · Develop MI and Reports predominantly for the business functions and SMEs, based on their requirements and expressed needs. Interact with other information workers (in business and finance teams) to ensure the data produced by those are sync’ed and “tells same story”. · Ensure the overall strategy of the data management within the Bank, guard and rationalise development or new data sources for MI purposes, align business and technical understanding of the available data with the requirements. · Facilitate and lead enhancements of the available data sources that would assist the organisational performance and guide the organisation in effort to optimise and automate business processes to collect and use data for reporting and MI purposes. · Working with team members and Subject Matter Experts or SMEs on identifying, designing, building, and performing analytics to provide risks and controls insights to business partners & Internal Audit · Document business MI Solutions to ensure this knowledge is retained within the organisation, interact with operational and technology management regarding access, processing, reporting, and integrity of source systems and data repositories, to educate them on data available to in organisation, how the data could be used. · Influence the technical team and the business to ensure the technical environment address current and aligned with future business needs and organisational skills. Key Skills: · Technical o Advance SQL querying skills, ability to write complex SSRS formulas o In-depth knowledge of MS SQL Server and experience to deliver MI and reporting solutions using the entire spectrum of the MI solutions (SSIS, SSRS, Power BI) ideally on early versions (2013/2016) and assist the organisation to migrate to later versions. o Exposure and high-level understanding of the SSAS and MDX language (although the organisation currently does not use OLAP). o Good exposure to PowerBI and advance knowledge of DAX (query language) and data modelling using this tool. o Good working knowledge of Excel capability, use of the reporting purposes, and formulas; desired VBA skills to optimise the data presentation. o Ideally, working knowledge of Hyperion/Essbase. o Working knowledge of SharePoint and its use to manage the MI, automate MI and reporting workflow, information and report distribution. o Good working practice designing data collections by using Kimball methodology. · Non-technical: o Practical understanding of the Data Visualisation techniques and principles. o High-level understanding of the data management and its impact on organisation’s bottom line. o Stakeholder management and interpersonal skills to understand the business requirements, link them to a business narrative and softly guide SME by delivering the requested MI. o Some understanding of the architectural principles, Agile methodology to engage users and deliver business solutions. o Ability to communicate complex technical concepts and narrative to business audience and non-technical teams. This is a Full Time Contract – duration is 12 months. Salary will be dependent upon experience and expertise – but will be in the range £60K - £75K. Please send your CV to us in Word format along with your salary and availability.

Business Analyst with Finance Systems – Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The Client would ideally like to recruit a candidate with Oracle Financial systems experience - with at least 5 years experience. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: Finance systems and integration – tailored around the education sector Marketing & admissions background YoY management of enrolled children/existing pupils Technology within education and use of VLE’s Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table – but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Application Support Analyst 2 and 3 Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.