Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Contexte Mission au sein de la DSI d'un grand compte du secteur assurance, pour une entité en charge des solutions transverses liées à l'assistance et à la téléphonie. Le besoin s'inscrit dans le cadre d'un projet majeur de migration de la téléphonie vers le cloud, incluant l'implémentation d'un bot IA en langage naturel, ainsi que d'autres projets connexes du portefeuille. La mission nécessite une capacité à intervenir à la fois en mode séquentiel classique et en mode agile. Rôle et responsabilités principales Pilotage opérationnel des projets confiés (téléphonie cloud, bot IA, autres sujets du portefeuille) Organisation et animation d'ateliers de travail Suivi des indicateurs de performance (KPI) Participation à l'élaboration du plan d'accompagnement au changement Co-animation des cérémonies agiles Construction et animation d'un backlog produit Participation aux instances de gouvernance (COPIL mensuel, COPROJ hebdomadaire) Livrables attendus Plan de projet et reporting Registre des ateliers et des décisions Tableau de bord KPI Plan de communication

L'équipe de sécurité opérationnelle PSIRT (Production Security Incident Response Team) EMEA est en charge des missions suivantes pour l'ensemble des infrastructures de production : • Intégration, évolution et maintien en condition opérationnelles des architectures de collecte des logs et de détection d'incident de sécurité (SIEM/SOC Orchestrator) • Mise en place et évolution permanente des Use cases/Règles de corrélation • Analyse et réponse aux incidents de sécurité • Threat Hunting • Investigation / Forensics • Intégration, évolution et maintien en conditions opérationnelles du Global Security Dashboard La mission proposée concerne les sujets suivants: o Création, test, mise en production et maintien des règles de détection d'incident de sécurité o Création et mise en place des tests de monitoring des usecases de détection en Powershell o Threat Hunting, analyse signaux faibles sur BigData (ELK) et développement de usecases SIEM (Pentaho/Python/Java) o Interactions régulières avec l'équipe PSIRT Automation pour la mise en place d'une solution « CSIRT Analysis Assistant » via l'intégration de modèles de LLM. o Etude des solutions innovantes en lien avec l'IA dans le cadre de l'amélioration des capacités de détection ou de qualification des alertes, réalisation des « proof of concept » et implémentation La mise en place de scripts (ansible, sql, python, java, powershell, sql) pour récupération des informations ou déploiement des composants sur le parc de serveurs et workstations: • Connaissances sécurité concernant l'infrastructure réseau, les environnements UNIX et Windows, les bases de données, les outils de déploiement de package, les outils de sécurité (contrôle de ports USB, chiffrement de disques durs) • Ecriture de scripts en shell, python, Java, powershell, ansible, SQL • Connaissance du fonctionnement des LLMs, prompt engineering

At CGI, we're shaping the future of digital UK Government solutions, building secure, high-impact platforms that improve services for millions across the UK. As a Senior Java Developer , you'll play a pivotal role in designing and developing scalable, resilient back-end systems using the latest Java and microservices technologies. You'll collaborate with skilled professionals who take ownership of their work, share ideas freely, and are empowered to create solutions that make a lasting difference. This is an opportunity to contribute to a variety of major national UK Government programmes where innovation, teamwork, and continuous learning come together to deliver meaningful results for our clients and UK helping improve UK citizens' lives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of our work programmes, you will need to hold UK Security Clearance or be eligible to go through this clearance. These roles will be predominately hybrid with some work based in UK CGI or client offices depending on the specific programme. Travel away from base office will be expensed.

IT Business Analyst KYC / AML / Client Onboarding (H/F)📍 Localisation : Clichy & La Défense 🏠 Télétravail : 2 jours par semaine 📅 Démarrage : ASAP 📆 Durée de mission : 1 an renouvelable ContexteDans le cadre d'un programme stratégique de transformation des parcours d'onboarding et de remédiation client, notre client, acteur majeur du secteur bancaire européen, recherche un IT Business Analyst expérimenté afin d'accompagner l'optimisation et l'automatisation des processus de gestion du cycle de vie client. Vous interviendrez à l'interface entre les équipes métiers et les équipes IT pour améliorer l'efficacité opérationnelle, réduire les traitements manuels et renforcer la qualité des données. Vos missionsAnimer des ateliers avec les équipes Front Office, Onboarding, Opérations et Compliance. Recueillir, analyser et challenger les besoins métiers. Identifier les points de friction, les risques opérationnels et les opportunités d'amélioration. Cartographier les processus existants et proposer des solutions d'optimisation. Rédiger les spécifications fonctionnelles, user stories et critères d'acceptation. Accompagner les équipes de développement durant les phases de conception et de réalisation. Participer aux estimations de charge et au suivi des livrables. Contribuer aux phases de tests, recette et gestion des anomalies. Assurer la coordination entre les différentes parties prenantes du projet. Profil recherchéExpérienceMinimum 5 ans d'expérience en Business Analysis. Expérience significative dans le secteur bancaire ou financier. Solide connaissance des processus de :Client Onboarding KYC (Know Your Customer) AML (Anti-Money Laundering) Client Lifecycle Management (CLM) Remediation / Compliance CompétencesAnalyse et formalisation des besoins métiers. Rédaction de spécifications fonctionnelles. User Stories et Acceptance Criteria. Process Mapping et amélioration continue des processus. Gestion des parties prenantes. Connaissance des systèmes d'information et des flux de données. Expérience des environnements Agile. OutilsJira Confluence Miro Klaxoon Excel PowerPoint Langues✅ Français professionnel ✅ Anglais courant impératif (mission et entretiens en anglais)

UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.

We are looking for an Expert Endpoint to support our client's IT environment, focusing on endpoint management, OS imaging, Citrix provisioning and technical support. * Design, implement, test and document endpoints and multifunction printers in line with standards and procedures. * Create, maintain and update OS images. * Administer Citrix Provisioning Services (PVS) and handle day-to-day Citrix incidents and user issues. * Configure and test endpoint provisioning profiles. * Develop and improve the build process, including scripting, environmental procedures and security/governance requirements. * Provide on-site and remote technical support, troubleshooting and incident resolution. * Manage software upgrades and patch installations. * Support the Solution Architect with architecture design and technical decisions. * Create and maintain technical documentation and standard operating procedures (SOPs). * Work closely with management teams to ensure expectations, deliverables and user satisfaction are met.

Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI is a leading provider of ground segment software and IT for space missions. We support some of the most advanced satellite systems in the world, designing and supporting ground segment command and data processing systems, as well as network architecture. This is an opportunity to join a growing team supporting the development of operational mission-critical systems. We are looking for an architect, who has an existing background in Communications or Space Technology, to support ground segment software and network solutions developed with our SatCom customers. Our solutions cover network management, operations support, and mission planning, often using cutting edge optimization techniques. This role will be hybrid, based in Leatherhead, Reading, London, Bristol or Leicester as base-office. Some short trips to Europe may be required for customer meetings. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.