Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job VacancySenior Java Developers

CGI
Published on

United Kingdom
At CGI, we're shaping the future of digital UK Government solutions, building secure, high-impact platforms that improve services for millions across the UK. As a Senior Java Developer , you'll play a pivotal role in designing and developing scalable, resilient back-end systems using the latest Java and microservices technologies. You'll collaborate with skilled professionals who take ownership of their work, share ideas freely, and are empowered to create solutions that make a lasting difference. This is an opportunity to contribute to a variety of major national UK Government programmes where innovation, teamwork, and continuous learning come together to deliver meaningful results for our clients and UK helping improve UK citizens' lives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of our work programmes, you will need to hold UK Security Clearance or be eligible to go through this clearance. These roles will be predominately hybrid with some work based in UK CGI or client offices depending on the specific programme. Travel away from base office will be expensed.
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Permanent

Job VacancyData Entry and Administration

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Published on
Data management

Sunderland, England, United Kingdom

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Contractor

Contractor jobDigital Marketing and UX Expert

Nexus Jobs Limited
Published on

£250-400
London, England, United Kingdom
Digital Marketing and UX Expert Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. Deliver high-quality, user-friendly, content across our digital platforms. Own the delivery of the US and UJ for new / ongoing event website and app related launches. Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. Expertise in CMS optimisation (VWO, Optimisely or other). Expertise in SEO, CRO, accessibility and UX best practices. Proven experience delivering multi format digital content within a CMS environment (Contentful) Proven experience delivering content-heavy platform targeted at consumer audiences. Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. Basic understanding of HTML and CSS – or keen to upskill in this area Strong collaboration skills to help manage input from stakeholders and 3rd parties Ability to manage and support different projects simultaneously Possess good knowledge of digital marketing and multi-channel campaigns Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.
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Contractor

Contractor jobAdministrateur fonctionnel UCMDB mi-temps

PROPULSE IT
Published on

24 months
325-650 €
Paris, France
PROPULSE IT recherche un Administrateur fonctionnel UCMDB pour une mission à mi-temps chez un de ses clients (Paris) L'application CMDB est le référentiel principal du SI géré par le client. La CMDB a pour objectif de collecter, consolider et référencer l'ensemble des éléments de configuration (EC) du parc informatique RATP. Elle prend en charge la découverte automatique de ces EC, leur agrégation ainsi que leur classification afin de les rendre exploitables et consultables par les clients et utilisateurs de la plateforme. Les administrateurs fonctionnels peuvent définir le niveau de granularité des mécanismes de découverte et des modèles de données associés. L'application repose sur le progiciel OpenText Universal CMDB version 25.2, anciennement dénommé Micro Focus UCMDB. Cette solution est conçue afin d'être administrable majoritairement par les équipes fonctionnelles, le recours à la MOE étant principalement nécessaire pour les corrections d'anomalies, les montées de version, les opérations d'administration avancée, les développements spécifiques et les évolutions techniques. Contexte : La production informatique est organisée en Front Office (exploitation niveau 1) qui assure la supervision des SI et un Back Office qui assure le support notamment de l'équipe de supervision (support niveau 2 et 3). La prestation se déroulera au Back Office pour assurer un rôle de support niveau 2 et 3. Livrables attendus : Les missions à réaliser pour l'administrateur fonctionnel dans le périmètre gestion de parc seront : - Participer à la mise en place du contrôle des données du référentiel avec l'équipe gestion de Parc et effectuer des corrections si nécessaire (Création de jobs de mise à jour). - Assurer le support aux équipes métier de la production. - Formuler des demandes d'évolutions du SI de la production et des services « IT4IT » afin d'en améliorer le fonctionnement. - Participer avec la AMOA aux analyses d'impacts sur le SI de la production et des services « IT4IT » consécutives aux demandes d'évolutions des règles métier / fonctionnalités implémentées. - Gérer les droits d'accès utilisateurs aux sous-systèmes du SI de la production et des services « IT4IT » en fonction de leurs profils. - Régler les paramètres fonctionnels des sous-systèmes du SI de la production et des Services « IT4IT » pour optimiser leur fonctionnement (seuils d'alertes des sondes, création de règles d'enrichissement.). - Participer aux actions de maintenance correctives et évolutives. - Traiter les incidents ou anomalies : identification, diagnostic de l'incident, formulation et suivi de sa résolution auprès de la MOE. - Tracer les évolutions du paramétrage et des interventions dans une base de connaissances. - Fournir des rapports et assurer la communication aux utilisateurs des mises à jour des référentiels, les anomalies corrigées, et les évolutions...
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Permanent

Job VacancyBusiness Systems Analyst – Insurance Systems

Nexus Jobs Limited
Published on

£65k-80k
United Kingdom
Business Systems Analyst – Insurance Systems A background in software development and / or Analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to 'own' projects and issues is essential. The candidate would report to the Group Operations Director or relevant Project Manager and depending on the project size, may be working alone or as part of a team. The role will often be Client facing and the ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. The ideal candidate will be a self-starter with several years' experience and knowledge of the insurance industry. The purpose of the position is: 1. Ability to configure Insurance system to meet client specifications 2. Producing project feasibility reports. 3. Liaising with external clients or internal resources 4. Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder 5. Build SQL queries and use SQL to report on and modify databases. 6. Translating client requirements into highly specified project documents. 7. Identifying options for potential solutions and assessing them for both technical and business suitability. 8. Creating logical and innovative solutions to complex problems. 9. Drawing up specific proposals for modified or replacement systems. 10. Presenting proposals to clients. 11. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. 12. Drawing up a testing schedules for the product / model testing 13. Being responsible for implementation of projects. 14. Planning and working flexibly to a deadline. 15. Writing user manuals. 16. Providing training to users of a new system. 17. Keeping up to date with technical as well as industry sector developments. 18. Undertakes any other related duties as may be reasonably required. The essential skills for the BSA role are: Must have experience of / a strong understanding of insurance Must have configuration skills using SQL Must have Business Analysis skills – excellent communication skills Key skills require are: 1. Proven Analysis ability 2. Strong, logical investigative skills. 3. Ability to learn and understand Insurance and Financial Applications and functionality. 4. Candidate should be able to configure software applications for Client requirements 5. Ability to understand Business and System process flows and design appropriate solutions 6. Good Verbal and written communications. 7. Must assume responsibility for accuracy and timeliness of work product. 8. Ability to work autonomously and take ownership of issues / tasks. 9. The competent use and understanding of standard office IT applications The Company is based in Romford Essex – the role will be hybrid, where you can work remotely and attend meetings at the Company's offices in the City of London or Romford several times a month. The salary for this position will be circa £65K - £80K. Please do send your CV to us in Word format along with you salary and notice period.
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Contractor

Contractor jobUX/UI Designer Developer

Nexus Jobs Limited
Published on

£250-400
London, England, United Kingdom
UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.
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Permanent

Job VacancyJunior Software Engineer

Rise Technical Recruitment Ltd
Published on

£40k-50k
Thornbury, England, United Kingdom
Junior Software Project Engineer Bristol (Thornbury) £40,000 - £50,000 + Training + Hybrid Working + Career Progression + Benefits Are you a Junior Software Engineer, Controls Engineer or Automation Engineer with some industry experience, looking to join a well-established engineering business where you will receive structured training, work on varied industrial automation projects and develop into a fully-fledged Software Project Engineer? This is an excellent opportunity to join a leading engineering services provider working across a range of highly regulated industries including food & beverage, pharmaceutical, chemical and personal care. Working as part of a specialist software team, you will assist in the delivery of automation projects from initial quotation through to commissioning. The role offers a blend of office-based, hybrid and site-based work, providing excellent variety and long-term development opportunities. You will support the development and modification of PLC, HMI and SCADA systems, produce technical documentation and work closely with customers and project teams to ensure projects are delivered safely, efficiently and to specification. This role would suit an engineer with software, controls, automation or electrical engineering experience who is looking to build their technical expertise and progress their career within a growing and supportive organisation. The Role: *Assist with the delivery of industrial automation and software projects *Produce technical documentation including FDS, RAMS and project quotations *Develop and modify PLC, HMI and SCADA software *Support commissioning, fault-finding and installation activities *Work closely with customers, engineers and project teams throughout delivery The Person: *Degree, HND, HNC or equivalent experience in Electrical Engineering or a related discipline *Previous experience within software, controls, automation or electrical engineering *PLC, HMI or SCADA experience advantageous *Strong IT skills including Microsoft Office *Full UK driving licence and willingness to travel *Excellent communication and problem-solving skills Reference Number: BBBH277230 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor jobChef de projet CDM

Deodis
Published on
Project management

12 months
430-460 €
Sophia Antipolis, Provence-Alpes-Côte d'Azur
Mission sur site à Sophia Antipolis, télétravail partiel Au sein du Service Customer Delivery Management », vous pilotez la relation contractuelle des clients en production en mode SaaS ou On-premise, dans les domaines de la Signature Electronique ou des Jeux en ligne. Interlocuteur privilégié auprès de nos clients en production, vous jouez un rôle clé pour assurer la qualité de la relation contractuelle, tout en pilotant efficacement les équipes transverses assignées à vos comptes. Missions: Gérer la relation contractuelle avec les clients en production, la communication avec les clients en tant qu'interface principale pour nos clients et être leur premier point d'escalade en dehors de la hotline. Piloter la gouvernance des clients en RUN, les comités de pilotage avec les clients et la satisfaction du client. Organiser et animer des réunions avec les clients, les équipes techniques, commerciales ou le management de la BU DTS, avec comptes-rendus clairs et synthétiques S'assurer de la conformité des niveaux de services contractuels (SLA) et de la fourniture des indicateurs contractuels au client Contribuer à la bonne gestion des tickets incidents et requêtes clients avec les équipes de support responsables et s'assurer de la fourniture des post mortem à la suite des incidents critiques conformément à la Convention de service. Obtenir la validation du passage en production et du bon transfert au support des nouveaux clients/nouveaux services majeurs Coordonner la gestion des changements sur les plateformes en coordination avec les clients Contrôler les coûts RUN et la facturation des clients RUN en temps opportun en fonction des jalons clients et des transactions des clients afin de contribuer à la gestion du P&L Gérer le suivi des bons de commande et interagir avec les entités internes et externes Assister des équipes avant-ventes pour la qualification de nouveaux besoins, en aidant à formaliser les demandes d'un prospect ou d'un client de façon à pouvoir répondre efficacement et exhaustivement. Identifier les opportunités de nouvelles affaires et lancer le processus de demandes de changement Accompagner des équipes dans la rédaction de spécifications fonctionnelles et/ou techniques, de dossiers d'architecture, ou de cahiers de recettes, tout en veillant à leur qualité et leur exhaustivité avant de les valider Des déplacements ponctuels en France et à l'étranger sont à prévoir.
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Contractor

Contractor jobInfrastructure Architect - VCP - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
£650
RG29 1BY, Hart, England, United Kingdom
Infrastructure Architect - VCP Must have an Active DV Clearance You will work closely with senior customer stakeholders, technical teams, security specialists, service architects, and third-party suppliers throughout the full delivery lifecycle. The position is ideal for an experienced Infrastructure Architect with strong customer-facing skills and a proven track record delivering secure enterprise infrastructure solutions. Infrastructure Architect Responsibilities Design and deliver secure, highly resilient infrastructure architectures. Own the technical delivery of infrastructure proposals from design through to implementation. Work closely with customers to define infrastructure requirements and technical solutions. Ensure architectural solutions align with customer strategy and business objectives. Collaborate with security, service, engineering, and project delivery teams. Manage technical change requests and third-party supplier activities. Support successful project delivery, service transition, and operational readiness. Promote Agile delivery practices and contribute to continuous improvement across the architecture function. Infrastructure Architect Skills and Experience Experience within VCP is essential Extensive experience designing and implementing secure, large-scale enterprise infrastructure solutions. Strong customer-facing experience with the ability to influence senior stakeholders and executive leadership. Experience defining infrastructure requirements directly with customers. Proven track record delivering production infrastructure implementations through to successful service transition. Experience designing infrastructure solutions that comply with security standards and best practice. Strong understanding of Agile delivery methodologies. Excellent knowledge of Microsoft Windows enterprise administration, including GPO, Registry, WMI, PowerShell, Windows Update, patch management, and Windows Installer technologies. Excellent communication, stakeholder management, and technical leadership skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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