Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

921 results
Contractor

Contractor jobBusiness Analyst Jira / Jira Align, gestion et suivi du backlog, Xray, SQL / MySQL Montpellier

WorldWide People
Published on
Business Analyst

12 months
400 €
Montpellier, Occitania
Business Analyst Jira / Jira Align, gestion et suivi du backlog, Xray, SQL / MySQL Montpellier 3 jours de présentiel / 2 jours de TT ASAP Nous recherchons un Business Analyst pour accompagner le cadrage, la conception fonctionnelle et l'évolution de produits et parcours digitaux. Pour une mission de longue durée. Intégré à une équipe Agile, il assure le recueil, l'analyse et la formalisation des besoins métiers, leur traduction en user stories et règles de gestion, ainsi que l'accompagnement des équipes de développement. Il contribue également à la stratégie de tests, aux recettes fonctionnelles, au suivi des anomalies, au support fonctionnel et à la documentation du produit. Dans un environnement bancaire. Compétences techniques principales • Jira / Jira Align, gestion et suivi du backlog • Xray, gestion des campagnes et scénarios de tests • Stratégie de tests, plans de tests, cas de tests, TNR et jeux de données • SQL / MySQL, requêtage et analyse de données • Postman / Bruno, tests d'API • Playwright, automatisation des tests appréciée • Sauce Labs apprécié • Méthodes de cadrage : user stories, story mapping, user flow, cartographie des processus • Bonne maîtrise des outils bureautiques, notamment Excel et PowerPoint • Bonne compréhension des environnements applicatifs et du cycle de vie produit • Connaissances Java / Angular appréciées selon le contexte • Connaissance de l'écosystème bancaire appréciée Profil recherché Le profil recherché doit idéalement justifier de 4 à 7 ans d'expérience en Business Analyse, dans un environnement Agile/Scrum. Une connaissance du secteur bancaire est appréciée. Il doit être autonome, rigoureux et force de proposition, avec de bonnes capacités d'analyse, de synthèse et de communication, et être à l'aise dans la collaboration entre équipes métiers et IT.
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Permanent
Contractor
Fixed term

Job VacancyDéveloppeur Java ETL/Talend H/F

INFOTEL CONSEIL
Published on
Angular
API REST
Docker

2 years
44k-50k €
400-450 €
Niort, Nouvelle-Aquitaine
Dans le cadre du développement de nos activités, nous recherchons un(e) Développeur Full Stack Java / ETL confirmé H/F afin d'intervenir chez l'un de nos clients grands comptes du secteur de l'assurance, basé à Niort. Vous intégrerez une squad Comptabilité et Fiscalité, chargée de concevoir et de développer des applications back-office dans le domaine de l'assurance de personnes, notamment une solution de réassurance interne. Vous participerez au développement et à la maintenance d'applications Java / Angular, ainsi qu'à la conception de flux ETL Talend, dans un environnement agile. Vos principales responsabilités seront notamment : Participer à l'analyse des besoins et au chiffrage technique des user stories. Développer et maintenir les fonctionnalités back-end en Java 17/21 et les API REST, ainsi que les interfaces front-end en Angular. Concevoir et faire évoluer des flux ETL Talend robustes et performants, intégrant différentes sources de données. Développer et optimiser les traitements Oracle SQL et PL/SQL, notamment sur des volumes de données importants. Réaliser les tests unitaires et d'intégration et formaliser leurs résultats. Contribuer à l'industrialisation des applications et des jobs ETL au sein des chaînes CI/CD. Mettre en place les mécanismes de journalisation et de supervision nécessaires à l'exploitation. Rédiger la documentation technique et proposer des améliorations sur l'architecture, la qualité du code et les processus de déploiement. Participer ponctuellement à la formation des utilisateurs. Vous évoluerez au sein d'une équipe pluridisciplinaire, en lien avec les équipes métiers et techniques. La mission est basée à Niort avec 2 jours de présence sur site par semaine.
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Contractor
Permanent

Job VacancyChef de Projet / Service Delivery Digital Workplace (H/F)

YGL consulting
Published on
ITSM
Service Management

3 months
Paris, France
Nous recrutons un Chef de projets confirmé H/F, à l'aise dans des environnements complexes et hybrides RUN/projet, avec une bonne connaissance du poste de travail, Microsoft 365, ITSM et de l'infogérance support utilisateurs, ainsi que de solides capacités d'analyse, de synthèse, de communication et de rédaction. Prestation attendue Piloter la réalisation des projets opérationnels contribuant à l'amélioration et à l'évolution des services de support du poste de travail et la téléphonie mobile : déménagements, déploiement d'outils de gestion, renouvellement de parc etc… Participer au pilotage des activités de fourniture de services de support informatique et de Téléphonie mobile du Digital Workplace Participer au renouvellement des marchés de fourniture de service de support informatique et de téléphonie Mobile du Digital Workplace Moderniser (faire évoluer et optimiser) les processus dans un objectif d'efficacité des services, d'amélioration de l'expérience utilisateur, dans un esprit de convergence des activités. Activités principales Périmètre de la Téléphonie mobile : Marché de fourniture de service de téléphonie mobile : pilotage de l'AO renouvellement du marché, collecte et analyse de données (lignes, services et terminaux), transition des services du nouveau marché, mise en place de la gouvernance Transmission Data : pilotage du marché actuel spécifique à la transmission de data sur les équipements vidéo, mise en place de reporting (financier et consommation), audit des services, mise en place de tableaux de bord, amélioration de la gouvernance Outil de gestion de flotte de téléphonie mobile : étude de cadrage du projet de renouvellement, coordination du projet Gestion du parc de téléphonie mobile : pilotage du plan de renouvellement continu, mise en œuvre du plan d'exploitation du management des devices dans Intune Activité opérationnelle : pilotage du run, gouvernance des marchés, plan d'amélioration continue, convergence des processus Périmètre du support Hotline et Proximité : Marché Infogérance support hotline / proxi : participation à l'AO et à la transition Pilotage opérationnel : analyse et cadrage des besoins, mise en œuvre des services, synthèse d'activité, audit (ex : gestion des matériels et besoins spécifiques, opérations spéciales, inventaire de parc, déménagement, etc…) Outil ITSM Amélioration des process dans l'ITSM : définition des besoins, recette Mise en place de tableau de bord et rapport d'activité dans notre ITSM
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Contractor
Permanent

Job VacancyAMOA Référent(e) Recette Process Métiers

Hexagone Digitale
Published on
Microsoft Excel
Microsoft Office
Microsoft Teams

1 year
Paris, France
Contexte Le client est un organisme national du secteur de la protection sociale / retraite complémentaire. La mission se situe au sein d'une Direction Produit, dans une Unité en charge de la relation et de l'offre de services aux entreprises, et plus précisément au sein d'un pôle Recette Métier responsable de la validation de bout en bout des parcours utilisateurs et des processus métiers. Le besoin porte sur l'assistance au pilotage et à la coordination des activités de recette métier des outils supportant le processus de relation clients entreprises, sur un périmètre applicatif comprenant notamment un outil de fiabilisation (nouvel outil en démarrage, remplaçant un outil en décommissionnement), la brique GTI, un nouveau référentiel tiers/interlocuteurs (RTI), ainsi que deux CRM (l'un en décommissionnement, l'autre visé comme cible), tous deux à échéance 2027. Rôle et responsabilités principales Participer à la préparation des recettes métiers sur des périmètres partagés entre référents, en coordination avec l'autre prestataire Participer à la revue de stratégie de recette métier Préparer les cas de recette et les jeux de données, rédiger et mettre à jour les scénarios de recette en fonction des évolutions de spécifications Gérer les exigences métiers, scénarios et campagnes sous l'outil SquashTM Encadrer les recetteurs (recette à distance ou en présentiel) et exécuter une partie des recettes Analyser les défauts de recette détectés, assister à la priorisation des anomalies et évolutions retenues, et reporter auprès du pilote de recette Assurer la coordination au sein du pôle avec les équipes recette des autres pôles et l'ensemble des interlocuteurs DSI et DPR Reporter auprès de la responsable de pôle et alerter sur les risques identifiés Livrables attendus Cas de recette et jeux de données Scénarios de recette rédigés et mis à jour Exigences métiers, scénarios et campagnes documentés sous SquashTM Suivi et priorisation des anomalies détectées en recette Livrables en sortie de recette Reporting régulier auprès du pilote de recette et de la responsable de pôle Passage de relais formalisé pour la mise en production
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Permanent

Job VacancyData Engineer - Overdales

Lowell Group
Published on

LS1 5RD, Leeds, England, United Kingdom
Data Engineer Location: Thorpe Park, Leeds, United Kingdom, Hybrid working Unfortunately we are unable to offer sponsorship for this role. Join us as a Data Engineer! If you enjoy getting under the hood of data, solving complex problems and finding better ways of doing things, this could be a great opportunity for you. As our Data Engineer, you'll help shape and maintain the data infrastructure that supports decision-making across Lowell. You'll work hands-on with SQL, SSIS, ETL processes and large datasets, ensuring our data warehouse is accurate, efficient and scalable. You'll also have the freedom to identify opportunities to automate processes, improve performance and introduce new solutions, working closely with stakeholders to turn complex data into clear, useful insights. What we are looking for: Intermediate or above experience with SQL, Python and Power Shell would be an advantage. Confident working with large and complex datasets. Experience working with a range of stakeholders, understanding their needs and translating them into data solutions. Strong communication skills, with the ability to interpret complex data and turn it into a clear, meaningful story. A curious, problem-solving mindset and a drive to find better, more efficient ways of working. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and help us turn complex data into meaningful insights that make a real difference. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID
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Contractor

Contractor jobSenior CyberArk Designer

LeHibou
Published on
cyberark
Linux
Mainframe

6 months
€650
Brussels, Brussels-Capital, Belgium
Notre client dans le secteur Banque et finance recherche un/une Senior CyberArk Designer H/F Description de la mission : Context The role sits within the Chief Information Security Office (CISO), in an Identity and Access Management (IDAM) team responsible for implementing, operating and managing access to and within the organization's IT infrastructure. The team supports access management, user lifecycle management, privileged access management, recertification, and related delivery and advisory services, while aligning with increasingly rigorous compliance requirements. Mission Design, implement and maintain CyberArk solutions, ensuring the security and integrity of the organization's privileged access management infrastructure. Collaborate with cross-functional teams to assess security risks, develop strategies and protect critical assets and sensitive data from unauthorized access. Key responsibilities Design, implement and manage CyberArk solutions in line with organizational security requirements. Develop and maintain architectural design documents, including technical diagrams, process flows and system configurations. Gather stakeholder requirements and translate them into CyberArk solution designs and system requirements. Conduct security assessments and risk analyses, identify vulnerabilities, recommend remediation strategies and implement necessary controls. Monitor and maintain CyberArk infrastructure, including servers, databases and other components, to ensure performance, availability and scalability. Oversee CyberArk installation, configuration and integration with other systems and applications. Troubleshoot and resolve technical issues related to the project's CyberArk infrastructure. Implement and enforce privileged access management best practices, policies and procedures. Support CyberArk infrastructure operating system upgrades across Linux, Windows and Mainframe technologies. Develop and amend CyberArk connectors and plug-ins. Stay up to date with cybersecurity trends, technologies and threats, and recommend measures to enhance the security posture. Work with IT operations, network security and compliance teams to align security initiatives and meet regulatory requirements. Provide training and organize project handover to operational teams, sharing best practices. Technical environment Privileged access management: CyberArk Privileged Access Security Suite, Password Vault, Admin Console, Central Policy Manager, Privileged Session Manager Operating systems: Linux, Windows, Mainframe Scripting: PowerShell, Python Security integrations: SIEM, IAM, PAM Other: network protocols, authentication mechanisms, encryption technologies Expected deliverables CyberArk solution designs and architectural documentation, including technical diagrams, process flows and system configurations Implemented, configured and integrated CyberArk solutions CyberArk infrastructure upgrades and operational maintenance CyberArk connectors and plug-ins developed or amended Training and project handover materials for operational teams Profile Experience Proven experience as a CyberArk Designer, designing and implementing enterprise-level CyberArk solutions Bachelor's degree in Computer Science, Information Security or a related field Technical skills In-depth knowledge of the CyberArk Privileged Access Security Suite, including Password Vault, Admin Console, Central Policy Manager and Privileged Session Manager Strong understanding of privileged access management concepts, principles and best practices Proficiency in PowerShell or Python for automation and customization of CyberArk solutions Experience integrating CyberArk with security tools and technologies, including SIEM, IAM and PAM solutions Solid understanding of network protocols, authentication mechanisms and encryption technologies Soft skills Strong analytical and problem-solving skills, including the ability to resolve complex technical issues efficiently Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders Ability to work independently, prioritize tasks and meet deadlines in a fast-paced environment Compétences / Qualités indispensables : CyberArk solution design and implementation, Privileged access management, CyberArk infrastructure operations and upgrades, PowerShell or Python scripting, Security integrations (SIEM, IAM and PAM), Security risk assessment and remediation Compétences / Qualités qui seraient un + : CyberArk Certified Trustee or CyberArk Certified Defender certificationInformations concernant le télétravail : 8 days a month on site is mandatory.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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