Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Contractor
Permanent

Job VacancyDéveloppeur Full Stack C# / Angular – Finance de marché

OMICRONE
Published on
Angular
API
C#

1 year
40k-45k €
400-520 €
Ile-de-France, France
🚀 Nous recrutons | Développeur Full Stack C# / Angular – Finance de marché 🏦 Secteur Banque – Risques de marché ⏳ Mission longue durée ⭐ 6 à 9 ans d'expérience Pour le compte d'un grand groupe bancaire, nous recherchons un(e) Développeur(se) Full Stack C# / Angular pour intervenir sur une application intranet dédiée au suivi des mandats de risques et des limites d'exposition. Vous intégrerez une équipe Agile travaillant en proximité avec les équipes Front Office, Risques et Résultats. 🎯 Vos missions • Participer à la conception générale et technique de l'application • Développer de nouvelles fonctionnalités en C# et Angular • Concevoir et intégrer des API • Modéliser et manipuler les données en SQL • Rédiger les éléments techniques des user stories • Automatiser et réaliser les tests, notamment les tests d'intégration • Maintenir la documentation technique et les procédures d'exploitation • Participer aux maintenances évolutives et au support de niveau 2 • Contribuer, à tour de rôle, aux astreintes de nuit 🛠️ Environnement technique C# • Angular 15 • SQL • SingleStore • API • n8n 👤 Profil recherché • Entre 6 et 9 ans d'expérience en développement • Solide maîtrise du développement Full Stack C# / Angular • Très bonnes compétences en modélisation de données et SQL • Expérience en conception, documentation, tests et support applicatif • Autonomie, rigueur et capacité à travailler dans un environnement critique • Une connaissance de la finance de marché ou des risques de marché est fortement appréciée : PnL, VaR, stress tests, sensibilités, mandats de risques et limites.
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Permanent

Job VacancyDevOps Architect with AWS - Leeds

Nexus Jobs Limited
Published on

£70k-80k
United Kingdom
DevOps Architect with AWS - Leeds Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we're more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Education: BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Skills Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change A strong problem solver and a self-starter with a 'can do' attitude. You have a good technical knowledge of IT architectures, Infrastructure, Cloud deployments, software engineering lifecycles, DevOps tools (e.g. Docker, Kubernetes, Terraform), microservices, CI/CD In-depth understanding of cloud networking, infrastructure and security concepts Strong scripting/automation skills (Bash, Python, Powershell, or similar) Good understanding of managing environments via Infrastructure as Code (IaC) Knowledge of IP networking, VPN's, DNS, load balancing and firewalls. Understanding of Service-Oriented Architecture (SOA and REST) Azure DevOps Pipelines JIRA & Confluence Experience with the full software development lifecycle and delivery using Agile practices 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. The salary for this position is circa £70K - £80K plus excellent benefits package The Client is global operation with offices in Leeds – this position will be hybrid. Do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancySenior DevOps/Automation Engineer - Ansible

█ █ █ ██ █ █
Published on
Ansible
CI/CD
DevOps

London, England, United Kingdom

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Contractor jobFront Arena Consultants for projects in London

Nexus Jobs Limited
Published on

Canary Wharf, England, United Kingdom
Front Arena Consultants for projects in London, Frankfurt, Dubai and Minneapolis We urgently require a Front Arena Developer with at least 2 years experience of having developed and worked with Front Arena at a financial institution. You must also have at least 2 years experience of developing applications with Python. Our Client is a leading Asset Management firm who are currently looking to recruit a Front Arena Developer to join their office based in Central London. You will have at least 2 - 5 years as an experienced Front Arena Developer and will maintain, improve and develop new code used within Front Arena. The client is looking to recruit candidates experience in the following: Strong Python skills A good understanding of Front Arena, including ADFL and the ACMKnowledge of Front Arena architecture and components: ADS, ATSExperience of interacting with end users in the financial industry. Any experience with in the following would be beneficial although is NOT essential C++/C/Java/C#/other languages Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. SQL Knowledge of Financial Derivatives. Duration 6 months The rate is negotiable. We positions in London, Frankfurt, Dubai and Minnesota USA. Please forward your CV to us in Word format to evaluate your skills.
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Contractor

Contractor jobFront Arena Consultants for projects Frankfurt Germany

Nexus Jobs Limited
Published on

€500-800
Frankfurt, Bavaria, Germany
Front Arena Consultants for projects in London, Frankfurt, Dubai and Minneapolis We urgently require a Front Arena Developer with at least 2 years experience of having developed and worked with Front Arena at a financial institution. You must also have at least 2 years experience of developing applications with Python. Our Client is a leading Asset Management firm who are currently looking to recruit a Front Arena Developer to join their office based in Central London. You will have at least 2 - 5 years as an experienced Front Arena Developer and will maintain, improve and develop new code used within Front Arena. The client is looking to recruit candidates experience in the following: Strong Python skills A good understanding of Front Arena, including ADFL and the ACMKnowledge of Front Arena architecture and components: ADS, ATSExperience of interacting with end users in the financial industry. Any experience with in the following would be beneficial although is NOT essential C++/C/Java/C#/other languages Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. SQL Knowledge of Financial Derivatives. Duration 6 months The rate is negotiable. We positions in London, Frankfurt, Dubai and Minnesota USA. Please forward your CV to us in Word format to evaluate your skills.
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Permanent

Job VacancySenior Data Scientist – AI

CGI
Published on

Gloucester, England, United Kingdom
At CGI, our Data Scientists turn advanced AI and machine learning into solutions that create meaningful outcomes for clients. As a Senior Data Scientist, you will take ownership of developing and deploying production-ready AI/ML solutions, helping organisations harness emerging technologies including Generative AI. Working alongside a collaborative community of data, cloud and technology specialists, you will have the freedom to explore new approaches while applying strong engineering principles to deliver scalable, trusted solutions. From shaping ideas and experimenting with models to deploying them in AWS environments, you will influence technical direction, share your expertise and continue developing your capabilities while helping CGI and our clients realise greater value from data and AI. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based on site in Gloucester full time. #LI-JK1
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Permanent

Job VacancyData Analyst with VBA and SQL

Nexus Jobs Limited
Published on

London, England, United Kingdom
Data Analyst with VBA programming and PL/SQL Our Client a financial institution with offices in Canary Wharf London – are looking to recruit a Data Analyst with VBA and PL/SQL development experience. You must have at least 5+ years of experience as a Business Analyst in the Financial sector. Excellent ability to profile data and come to substantive conclusions in response to business questions Ability to communicate conclusions through writing clear documentation or through verbal communication to both business and IT users Attention to detail and ability to grasp underlying complexities in data Strong VBA and SQL skills with respect to data profiling and data discovery as well as high proficiency in MS Excel Must have development and definitional knowledge of VBA and PL/SQL and ETL (the fundamental concepts, rather than actual scripting or development, although experience developing is a plus) Exposure to BREs and data mapping exercises Experience in functional and data testing Grasp of data modelling concepts and ability to create data flow diagrams Knowledge of financial markets, ratings and financial data (significant exposure is a plus, but not required) Strong team player with a focus on quality, attention to detail with excellent communication and Written skills. This is a 3 to 6 month assignment in Canary Wharf London. Please send your CV to us in Word format along with daily rate and availability.
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Contractor
Permanent

Job VacancyIngénieur poste de travail

QUALIS ESN
Published on
MECM
Powershell
SCCM

6 months
40k-45k €
400-550 €
Versailles, Ile-de-France
L'Ingénieur Poste de travail : Description de la mission : Administration du parc informatique • Gestion des postes Windows 11, parfois macOS • Gestion du cycle de vie des équipements (installation, renouvellement, retrait). • Standardisation des configurations. Déploiement et gestion des systèmes • Création et maintenance des masters systèmes. • Gestion de l'automatisation des installations Gestion des applications • Packaging et déploiement des logiciels • Mise à jour et retrait des applications • Gestion des incompatibilités et des tests utilisateurs. Gestion des mises à jour • Déploiement des correctifs Windows. • Pilotage de Windows Update for Business. • Suivi de la conformité et des taux d'installation. Sécurité du poste de travail • Application des politiques de sécurité. • Gestion des antivirus /EDR. • Chiffrement des postes (BitLocker). • Gestion des vulnérabilités et remédiation. Support N3 et expertise • Analyse des incidents complexes. • Résolution des problèmes système, logiciels ou performances. • Support des équipes helpdesk et proximité. Gestion des applications • Développement de scripts PowerShell • Automatisation des tâches d'administration • Création de tableaux de bord et rapports. Gestion de projets • Migration version de Windows. • Remplacement postes de travail • Intégration et déploiement de nouvelles applications ou solutions. Compétences techniques obligatoires.: Windows 10/11, Active Directory, GPO, Powershell, MECM Windows Update for Business, BitLocker, Packaging.
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Contractor jobUX/UI Designer Developer

Nexus Jobs Limited
Published on

£250-400
London, England, United Kingdom
UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.
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Permanent

Job VacancyCyber Security Manager

Nexus Jobs Limited
Published on

£70k-80k
Paddington, England, United Kingdom
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
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Permanent

Job VacancyMicrosoft Office365 Administrator Milford Connecticut USA

Nexus Jobs Limited
Published on

US$80k-100k
Milford, Connecticut, United States of America
Microsoft Office365 Administrator Milford Connecticut USA Our Client is an international organisation who are no looking to recruit a Microsoft Office365 Administrator. The following are aspects of the role: · Design cloud ETL architecture, system integration, and implementation strategy to deliver an integrated solution for a global medical device/pharmaceutical organization. · Serve as technical expert for business solutions in cloud architectures. · Communicate the system integration vision and strategy during meetings and presentations. · Ensure the technical component of the solution aligns with the CooperSurgical's business goals, compliance requirements and current/potential standards. · Research technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards. · Provide leadership and work guidance to less experienced personnel. · Ensure the quality of deliverable in terms of the functional design, implementation, testing and adherence to technical compliance standards. · Monitor effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient . Required qualifications: · Education · Computer Science, MIS degree or equivalent practical experience is required · Microsoft O365 certification in any of the following – Microsoft 365 Enterprise Administrator Expert (MS-100 or MS-101), Microsoft 365 Security Administrator Associate (MS-500), or MCSE Productivity Solutions Expert. · Practical skills · 5+ years' experience in Microsoft O365 architecture (cloud and hybrid cloud/on-prem solutions) and components on a global basis including o Active Directory, Outlook, SharePoint, Teams, OneNote, PowerBI and Office Suite o Optional: Project, Visio, SQL Server o Security, availability, compliance and performance considerations o Billing and cost management considerations o Backup and disaster recovery capabilities Monitoring and troubleshooting methods · Personal skills · Ability to adapt quickly to new technologies. · Strong skills in technical architecture, project management an organizational change. · Ability to work in a team environment. · Willingness to travel. · Excellent organization and time management skills with the ability to work in a dynamic, fast-paced environment that requires the individual to simultaneously manage several projects, with tight deadlines, while paying attention to detail and quality. · Excellent problem solving, quantitative and analytical skills, critical thinking and the ability to effectively work through abstract concepts · A self-starter with great personal organization skills and the ability to prioritize tasks in a collaborative, team working environment. The Microsoft Office 365 Administrator will provide system configuration, user access configuration, performance monitoring, problem resolution and training guides for the core O365 applications used by the Client. The salary for this role will be in the $80K - $100K per year. This role will be based in Milford Connecticut USA Please send your CV to us in Word format along with your salary in USD and availability.
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Contractor

Contractor jobDigital Marketing and UX Expert

Nexus Jobs Limited
Published on

£250-400
London, England, United Kingdom
Digital Marketing and UX Expert Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. Deliver high-quality, user-friendly, content across our digital platforms. Own the delivery of the US and UJ for new / ongoing event website and app related launches. Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. Expertise in CMS optimisation (VWO, Optimisely or other). Expertise in SEO, CRO, accessibility and UX best practices. Proven experience delivering multi format digital content within a CMS environment (Contentful) Proven experience delivering content-heavy platform targeted at consumer audiences. Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. Basic understanding of HTML and CSS – or keen to upskill in this area Strong collaboration skills to help manage input from stakeholders and 3rd parties Ability to manage and support different projects simultaneously Possess good knowledge of digital marketing and multi-channel campaigns Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.
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Fixed term

Job VacancyFront End Developer

LA International Computer Consultants Ltd
Published on

7 months
SW1A 2AH, City of Westminster, England, United Kingdom
Job title: Front End Developer (Vue.js / React) Contract: 12 months Location: London - Hybrid Start Date: ASAP IR35: Inside IR35 Sector: Public Sector We are currently recruiting for an experienced Front End Developer to support a major Public Sector digital programme based in London. The successful candidate will work closely with multidisciplinary teams to design, develop and improve accessible, user-centred digital services. The role requires strong frontend engineering experience, excellent knowledge of modern web-development standards and a particular focus on Vue.js and/or React, accessibility and collaborative Agile delivery. Key Responsibilities * Work closely with designers, researchers, developers and other disciplines to develop designs and working prototypes based on user needs. * Develop frontend software components that form part of wider digital products and services. * Build modern, maintainable user interfaces using Vue.js and/or React. * Write clean, well-tested and maintainable code that follows modern web standards. * Build user interfaces in accordance with predefined design and development standards. * Apply modern frontend-development standards and support other engineers in adopting them. * Champion accessibility throughout the development lifecycle. * Provide design and technical feedback to reduce the risk of accessibility issues. * Recommend appropriate tools and approaches for accessibility testing. * Work collaboratively across multidisciplinary teams and build strong working relationships. * Coach, mentor and support junior developers. * Participate in Agile delivery and help identify and address issues through team health checks and continuous improvement. * Manage stakeholder expectations and communicate effectively across technical and non-technical audiences. * Adapt communication and feedback depending on the audience and situation. * Facilitate or moderate difficult technical or stakeholder discussions where required. * Identify issues within team dynamics and work proactively with colleagues to resolve them. * Understand the wider impact of technical and design decisions. * Make informed decisions across different levels of risk and complexity. * Help resolve technical disagreements between engineering teams and wider stakeholders. * Contribute to frontend engineering strategy, standards, policies and ways of working. Essential Skills & Experience * Strong commercial experience as a Front End Developer / Front End Engineer / Software Developer. * Strong hands-on experience with Vue.js and/or React. * Strong understanding of modern frontend-development principles and web standards. * Experience developing reusable, maintainable frontend components. * Strong knowledge of accessibility and accessible web development. * Experience applying accessibility standards throughout design and development. * Experience testing frontend applications and user interfaces. * Strong understanding of user-centred design and developing services around user needs. * Experience working within multidisciplinary Agile teams. * Strong communication and stakeholder-management skills. * Experience working collaboratively with designers, researchers, developers and other technical disciplines. * Ability to coach and mentor less experienced developers. * Strong problem-solving and decision-making capability. * Experience contributing to technical standards and engineering best practice. Desirable Skills & Experience * Previous experience delivering digital services within the Public Sector. * Experience working on large-scale or high-profile digital transformation programmes. * Experience supporting accessibility assessments and remediation. * Experience contributing to frontend-development strategy, standards or engineering policies. * Experience facilitating technical discussions across multiple teams and stakeholder groups. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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