Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

892 results
Contractor

Contractor jobFront Arena Consultants for projects Dubai

Nexus Jobs Limited
Published on

€500-800
Dubai, United Arab Emirates
Front Arena Consultants for projects in London, Frankfurt, Dubai and Minneapolis We urgently require a Front Arena Developer with at least 2 years experience of having developed and worked with Front Arena at a financial institution. You must also have at least 2 years experience of developing applications with Python. Our Client is a leading Asset Management firm who are currently looking to recruit a Front Arena Developer to join their office based in Central London. You will have at least 2 - 5 years as an experienced Front Arena Developer and will maintain, improve and develop new code used within Front Arena. The client is looking to recruit candidates experience in the following: Strong Python skills A good understanding of Front Arena, including ADFL and the ACMKnowledge of Front Arena architecture and components: ADS, ATSExperience of interacting with end users in the financial industry. Any experience with in the following would be beneficial although is NOT essential C++/C/Java/C#/other languages Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. SQL Knowledge of Financial Derivatives. Duration 6 months The rate is negotiable. We positions in London, Frankfurt, Dubai and Minnesota USA. Please forward your CV to us in Word format to evaluate your skills.
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Permanent

Job VacancyCyber Security Manager

Nexus Jobs Limited
Published on

£70k-80k
Paddington, England, United Kingdom
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
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Permanent

Job VacancySenior Data Scientist – AI/ML & Generative AI

CGI
Published on

Gloucester, England, United Kingdom
At CGI, our Data Scientists turn advanced AI and machine learning into solutions that create meaningful outcomes for clients. As a Senior Data Scientist, you will take ownership of developing and deploying production-ready AI/ML solutions, helping organisations harness emerging technologies including Generative AI. Working alongside a collaborative community of data, cloud and technology specialists, you will have the freedom to explore new approaches while applying strong engineering principles to deliver scalable, trusted solutions. From shaping ideas and experimenting with models to deploying them in AWS environments, you will influence technical direction, share your expertise and continue developing your capabilities while helping CGI and our clients realise greater value from data and AI. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based on site in Gloucester full time.
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Fixed term

Job VacancyTechnician 3

LA International Computer Consultants Ltd
Published on

9 months
South Derbyshire, England, United Kingdom
Windows 11 rollout, will be required to build, deploy and decommission devices. * Build new Windows 11 devices using standardised images and task sequences * Enrol devices into Microsoft Intune / Autopilot (or SCCM where applicable) * Install core applications (Microsoft 365 Apps, VPN, security tools, line-of-business apps) * Deploy Windows 11 devices to end users in line with rollout schedule * Decommission legacy Windows 10 devices in line with IT policies * Backup, restoration, and migration of user data * Securely wipe data using approved tools and methods * Remove devices from Azure AD / Intune / CMDB systems * Manage laptop and device handover to multiple users and sites * IT equipment Install/Move/Add/Change and Disposal ( data wipe and end of life support) * Collaborate with other engineers and stakeholders to resolve complex issues * Update asset registers and deployment tracking sheets Excellent verbal and written communication skills SC cleared, UK born national only Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Contractor

Contractor jobCHANGE MANAGER H/F

Cheops Technology
Published on
Change management
ITIL v4
ITSM

3 months
400-550 €
Issy-les-Moulineaux, Ile-de-France
Dans le cadre du renforcement d'un Centre de Service Infrastructure au sein d'une DSI, nous recherchons un Change Manager IT / ITSM chargé de piloter et sécuriser le processus de gestion des changements. Le consultant sera garant de la gouvernance, du pilotage et du contrôle du processus Change Management. Son objectif sera de permettre la mise en œuvre des changements du système d'information avec un niveau de risque maîtrisé, tout en limitant leur impact sur les services métiers et la production. Il interviendra dans un environnement transverse en relation étroite avec les Service Managers, Incident Manager, Problem Manager, équipes Infrastructure, Production, Réseaux, Workplace/Workstation, Cyber et chefs de projet. Missions Le consultant prendra en charge le pilotage opérationnel du processus de Change Management et devra notamment : Pilotage du processus Change Management Garantir l'application et le respect du processus de gestion des changements. Qualifier et catégoriser les demandes de changement : standard, normal et urgent. Contrôler la complétude et la qualité des RFC – Request For Change. S'assurer de la bonne évaluation des risques, impacts, dépendances et prérequis associés aux changements. Garantir le respect des procédures et des délais de traitement. Gouvernance des changements Organiser, préparer et animer les PRECAB, CAB (Change Advisory Board) et ECAB (Emergency Change Advisory Board). Préparer les ordres du jour, supports et comptes rendus des différentes instances. Coordonner les décisions et arbitrer les priorités avec les équipes techniques et métiers. Assurer la communication autour des changements majeurs et/ou à fort impact. Coordination opérationnelle Coordonner les différentes équipes techniques intervenant dans les déploiements. S'assurer de la disponibilité des ressources et des prérequis nécessaires à la réalisation des changements. Superviser plus particulièrement les changements critiques ou à fort impact. Anticiper les risques susceptibles d'affecter la disponibilité ou la qualité des services. Pilotage de la performance et reporting Construire et suivre les KPI du processus Change Management, notamment : nombre et typologie des changements ; taux de réussite et d'échec ; nombre de changements urgents ; respect des délais et du processus. Présenter les indicateurs lors des COPIL et instances de gouvernance et identifier les tendances ou points de vigilance nécessitant des actions correctives. Amélioration continue Identifier les écarts par rapport au processus défini et piloter les plans d'amélioration associés. Contribuer à l'évolution et à l'optimisation des outils et processus ITSM. Accompagner et sensibiliser les équipes techniques aux bonnes pratiques de Change Management. Participer à l'amélioration continue de la qualité et de la fiabilité des changements mis en production. Definition_de_besoin_AT_Change_…
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Contractor

Contractor jobDigital Marketing and UX Expert

Nexus Jobs Limited
Published on

£250-400
London, England, United Kingdom
Digital Marketing and UX Expert Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. Deliver high-quality, user-friendly, content across our digital platforms. Own the delivery of the US and UJ for new / ongoing event website and app related launches. Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. Expertise in CMS optimisation (VWO, Optimisely or other). Expertise in SEO, CRO, accessibility and UX best practices. Proven experience delivering multi format digital content within a CMS environment (Contentful) Proven experience delivering content-heavy platform targeted at consumer audiences. Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. Basic understanding of HTML and CSS – or keen to upskill in this area Strong collaboration skills to help manage input from stakeholders and 3rd parties Ability to manage and support different projects simultaneously Possess good knowledge of digital marketing and multi-channel campaigns Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.
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Contractor
Permanent

Job VacancyDéveloppeur Senior ServiceNow IRM

HN SERVICES
Published on
ServiceNow

6 months
40k-58k €
400-420 €
Paris, France
Expertise de Développeur Senior sur le périmètre IRM de ServiceNow. La mission s'inscrit dans un contexte de convergence applicative et comprend notamment la migration de modules Back-Office vers l'environnement Workspace IRM, la construction de flux réglementaires ainsi que les évolutions d'une solution couvrant les domaines Risques et Conformité. Dans le cadre de l'évolution de son écosystème ServiceNow, le Client souhaite bénéficier d'une expertise en conception et développement sur le périmètre Integrated Risk Management (IRM). La Prestation pourra également contribuer aux activités de support et d'évolution sur les modules ITSM et CSM, intégrés au périmètre global de la plateforme. Dans ce cadre, la Prestation de conception et développement consiste à contribuer à/au(x) : • La réalisation des activités de conception technique et fonctionnelle des solutions ; • La supervision et accompagnement des implémentations IRM en cohérence avec les besoins métiers ; • La réalisation des développements standards sur les périmètres confiés ; • Conseil et accompagnement du Client sur les choix de mise en œuvre. Expertises attendues : Modules ServiceNow IRM et, idéalement, d'au moins un autre module de la plateforme (ITSM ou CSM) : • Architecture Workspace (prérequis obligatoire) : gestion de la structure Expérience, Pages, Variants, Components, Data Resources, Events ; • Routage, les URL, paramètres de route, contextes et pages record/list ; • Utilisation avancée de UI Builder ; • Environnement Workspace, constituant un prérequis indispensable ; • Client Side/ JS : Clients Scripts compatibles Workspace, g form et API, UI builder Client Script, Event Handlers... ; • Server Side : Script include, BR, ACL, Flow Designer, Rôles, groupes. • Actions et expérience utilisateur : Déclarative action... ; • DataBroker / Data Resources / GraphQL ; • Sécurité, performance et debugging ; • Workspace • Mise en œuvre des mécanismes GraphQL et des Data Resources. • Conception et supervision d'implémentations IRM ; • Développements standards ; Enjeux du RUN (délais de traitement, priorisation des sujets, remontée d'alerte pour traitement des incidents, etc.) et suivi des alertes.
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Fixed term

Job VacancyFront End Developer

LA International Computer Consultants Ltd
Published on

7 months
SW1A 2AH, City of Westminster, England, United Kingdom
Job title: Front End Developer (Vue.js / React) Contract: 12 months Location: London - Hybrid Start Date: ASAP IR35: Inside IR35 Sector: Public Sector We are currently recruiting for an experienced Front End Developer to support a major Public Sector digital programme based in London. The successful candidate will work closely with multidisciplinary teams to design, develop and improve accessible, user-centred digital services. The role requires strong frontend engineering experience, excellent knowledge of modern web-development standards and a particular focus on Vue.js and/or React, accessibility and collaborative Agile delivery. Key Responsibilities * Work closely with designers, researchers, developers and other disciplines to develop designs and working prototypes based on user needs. * Develop frontend software components that form part of wider digital products and services. * Build modern, maintainable user interfaces using Vue.js and/or React. * Write clean, well-tested and maintainable code that follows modern web standards. * Build user interfaces in accordance with predefined design and development standards. * Apply modern frontend-development standards and support other engineers in adopting them. * Champion accessibility throughout the development lifecycle. * Provide design and technical feedback to reduce the risk of accessibility issues. * Recommend appropriate tools and approaches for accessibility testing. * Work collaboratively across multidisciplinary teams and build strong working relationships. * Coach, mentor and support junior developers. * Participate in Agile delivery and help identify and address issues through team health checks and continuous improvement. * Manage stakeholder expectations and communicate effectively across technical and non-technical audiences. * Adapt communication and feedback depending on the audience and situation. * Facilitate or moderate difficult technical or stakeholder discussions where required. * Identify issues within team dynamics and work proactively with colleagues to resolve them. * Understand the wider impact of technical and design decisions. * Make informed decisions across different levels of risk and complexity. * Help resolve technical disagreements between engineering teams and wider stakeholders. * Contribute to frontend engineering strategy, standards, policies and ways of working. Essential Skills & Experience * Strong commercial experience as a Front End Developer / Front End Engineer / Software Developer. * Strong hands-on experience with Vue.js and/or React. * Strong understanding of modern frontend-development principles and web standards. * Experience developing reusable, maintainable frontend components. * Strong knowledge of accessibility and accessible web development. * Experience applying accessibility standards throughout design and development. * Experience testing frontend applications and user interfaces. * Strong understanding of user-centred design and developing services around user needs. * Experience working within multidisciplinary Agile teams. * Strong communication and stakeholder-management skills. * Experience working collaboratively with designers, researchers, developers and other technical disciplines. * Ability to coach and mentor less experienced developers. * Strong problem-solving and decision-making capability. * Experience contributing to technical standards and engineering best practice. Desirable Skills & Experience * Previous experience delivering digital services within the Public Sector. * Experience working on large-scale or high-profile digital transformation programmes. * Experience supporting accessibility assessments and remediation. * Experience contributing to frontend-development strategy, standards or engineering policies. * Experience facilitating technical discussions across multiple teams and stakeholder groups. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancyIT Infrastructure Operations and Security Lead

Nexus Jobs Limited
Published on

£85k-100k
London, England, United Kingdom
IT Infrastructure Operations and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
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Permanent

Job VacancyNetsuite Solutions Architect

Nexus Jobs Limited
Published on

Northampton, England, United Kingdom
Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite's OneWorld platform in a complex Regional or preferably Global environment - working with established, 'brown-field' operations. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Northampton, this role will require an element of global travel. Please send your CV to us in Word format along with your salary/daily rate along with your availability.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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