JobsUser Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
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User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business.
They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance.
Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.
Data Centre Engineer - Location Grays or Stevenage Must have an Active SC Clearance This is an onsite, hands-on Data Centre Engineer position requiring local capability due to the physical infrastructure, security requirements and specialist nature of the work. Data Centre Engineer Responsibilities Install, remove and decommission rack-mounted server, storage and infrastructure equipment. Trace, disconnect and manage Ethernet, Fibre Channel, SAN and power connectivity. Support the safe decommissioning of enterprise server and storage infrastructure. Handle HDDs, SSDs and other data-bearing media in line with security procedures. Follow secure data sanitisation, media destruction and chain-of-custody requirements. Maintain accurate hardware asset, inventory and CMDB records. Work from rack elevations, asset lists, implementation plans and technical documentation. Complete activities through formal change-control and change-management processes. Identify unexpected dependencies or discrepancies and escalate before proceeding without authorisation. Maintain accurate documentation throughout installation and decommissioning activities. Data Centre Engineer Skills and Experience Proven hands-on experience working within live data centre environments. Previous server, storage or infrastructure decommissioning experience. Strong practical knowledge of enterprise server and storage hardware. Experience installing and removing rack-mounted equipment. Experience tracing Ethernet, Fibre Channel, SAN and power connectivity. Understanding of enterprise storage infrastructure and associated cabling. Experience securely handling HDDs, SSDs and other data-bearing media. Knowledge of secure data sanitisation, media destruction and chain-of-custody requirements. Experience maintaining hardware asset and inventory records. Experience using CMDB or IT asset-management systems. Strong attention to detail with a methodical approach to equipment identification. Ability to work independently while following defined technical and security procedures. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
🚀 Nous recrutons | Développeur Full Stack C# / Angular – Finance de marché 🏦 Secteur Banque – Risques de marché ⏳ Mission longue durée ⭐ 6 à 9 ans d'expérience Pour le compte d'un grand groupe bancaire, nous recherchons un(e) Développeur(se) Full Stack C# / Angular pour intervenir sur une application intranet dédiée au suivi des mandats de risques et des limites d'exposition. Vous intégrerez une équipe Agile travaillant en proximité avec les équipes Front Office, Risques et Résultats. 🎯 Vos missions • Participer à la conception générale et technique de l'application • Développer de nouvelles fonctionnalités en C# et Angular • Concevoir et intégrer des API • Modéliser et manipuler les données en SQL • Rédiger les éléments techniques des user stories • Automatiser et réaliser les tests, notamment les tests d'intégration • Maintenir la documentation technique et les procédures d'exploitation • Participer aux maintenances évolutives et au support de niveau 2 • Contribuer, à tour de rôle, aux astreintes de nuit 🛠️ Environnement technique C# • Angular 15 • SQL • SingleStore • API • n8n 👤 Profil recherché • Entre 6 et 9 ans d'expérience en développement • Solide maîtrise du développement Full Stack C# / Angular • Très bonnes compétences en modélisation de données et SQL • Expérience en conception, documentation, tests et support applicatif • Autonomie, rigueur et capacité à travailler dans un environnement critique • Une connaissance de la finance de marché ou des risques de marché est fortement appréciée : PnL, VaR, stress tests, sensibilités, mandats de risques et limites
Contexte : La mission principale vise à concevoir, développer et industrialiser des solutions digitales innovantes en s'appuyant sur les technologies d'Intelligence Artificielle et les outils de développement augmentés tels que GitHub Copilot, Microsoft Copilot, Azure AI et la Power Platform. Environnement : • 400 utilisateurs, Windows workstation 11, M365 • Serveurs applicatifs hébergés dans le cloud Azure • Multi-sites Description de la mission : La mission principale consistera à concevoir, développer, industrialiser et maintenir des solutions numériques à forte valeur ajoutée pour les métiers, en mobilisant les technologies Microsoft 365, Azure, Power Platform, IA générative et automatisation. Cette activité de développement et d'innovation représentera environ 70 % de la mission. Les activités principales seront : • Le recueil et la qualification des besoins métiers, la conception fonctionnelle et technique des solutions, ainsi que la priorisation des développements selon la valeur attendue. • Le développement Full Stack d'applications, d'automatisations, de connecteurs, d'agents IA ou de composants Power Platform, dans une logique d'industrialisation, de sécurité et de maintenabilité. • L'intégration des outils d'IA générative et de développement augmenté afin d'accélérer les cycles de réalisation, améliorer la qualité du code et favoriser l'innovation continue. • La mise en production, la documentation, l'accompagnement des utilisateurs et le transfert de compétences vers les équipes internes. En complément, le prestataire consacrera environ 30 % de son activité au maintien en condition opérationnelle des services existants. Cette part de RUN n'est pas l'activité principale de la mission, mais elle demeure un volet essentiel pour sécuriser la continuité opérationnelle, préserver la qualité de service auprès des utilisateurs et garantir la stabilité des solutions déjà déployées au sein de SHEM
At CGI, you'll help shape digital services that make a meaningful difference across the UK public sector. As a Senior Software Engineer, you'll play a key role in enhancing a live, high-profile platform that supports a key regulatory body, delivering innovative solutions that improve user experiences and provide measurable value to our client. Working alongside a collaborative team of experts, you'll have the opportunity to take ownership of technical delivery, contribute new ideas, and develop modern cloud-native solutions in an environment that supports your growth and recognises the impact you make. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position where you'll be required to attend our Bristol office 2/3 days per week, as well as client site as required.
Adobe Livecycle Developer with Oracle and Javascript – West London We urgently require an Adobe Livecycle Developer with Oracle and Javascript experience. Must have at least 2 to 3 years experience of working with Adobe Livecycle coupled with Oracle and PL/SQL. You will be involved in working with stakeholder and sponsor functions to understand business requirements for Automated workflow and Deal management application (Subscriber and Supplier) Manage the life-cycle of existing and proposed applications including; Development dynamic PDF forms using XML and JavaScript Development of process workflows using configurable JAVA components Maintenance and Support for existing workflows and forms Enhancements User training and end-usersupport Solution design to optimize existing process, identify productivity and efficiency gain and align to business/end user benefit Define interfaces and controls on distribution of data and the consuming applications Evaluate options to solve business challenges and make recommend on the most effective end-to-end business solution to build and deploy Establish tools and methodologies to capture customer data and transform to new application Provide comprehensive analysis of existing processes (including business problems, efficiency issues and data issues) in order to create solutions for streamlined workflows that improve quality, consistency, synergy and efficiency. Participate in evaluating process resources and accurately assess the risks associated with each process Fully document proposed solutions at a functional and technical level. Programming courses, knowledge of XML and Xpath, JavaScript, PL/SQL, HTML and CSS and Web Services and SOAP This is a 3 month contract to start immediately. Please send your CV to us in Word format.
🏭 Secteurs stratégiques : Banque d'investissement 🗓 Démarrage : ASAP PAS DE FULL REMOTE NI SOUS TRAITANCE MERCI 💡 Contexte: La mission consiste au support dans le cadre des activités de: Participation, en tant que développement Front Office, à l'amélioration des automates de contribution sur warrants, certificats et produits exotiques. 💡 Principales Missions: • En salle de marché, collecte et analyse des besoins des traders • Développement de nouvelles fonctionnalités et la maintenance de la plateforme dans un cadre agile. • Assurance du suivi de la mise en production des nouvelles fonctionnalités. • Accompagnement de l'équipe Trading Support pour l'aider à maintenir la stabilité de la plateforme, améliorer ses performances et réduire le risque opérationnel. 💡 Environnement technique: C++ 17, Python, Git, Jenkins, Oracle, Linux Red Hat, NATS, Java
Lead Developer with OpenText This position will contribute to the planning, development, and administration of an enterprise content management system, the underlining infrastructure, and their integration with other enterprise systems and applications. The Lead Developer will also provide technical leadership to the engineering team, various levels of management, vendors, operations staff, peers, business users and application developers as needed. The successful candidate will assist in the design, implementation, and support of solutions for managing editorial content using an OpenText, Content Hub for Publishers and iHub solutions. Skills required include Groovy / Java script, XML / XSLT, CSS / HTML, SQL. This is a high profile project: candidate must be able to demonstrate an ability to articulate technical solutions for business requirements, have experience supporting content management solutions (OpenText), and embrace a collaborative approach for the implementation of solutions. Experience in content creation, publishing and content management is required and any experience in the commodities markets, price assessment, analysis and news sectors will be beneficial. Experience: Must have: · Digital publishing background and 3-5 years' experience with content management systems and processes. · 6-8 years' experience in a team development role · Hands-on experience working in an agile environment managing the identification and delivery of projects and software solutions using Scrum. · Functional and non-functional requirements. · Understanding user stories and acceptance criteria. · Releases cycles · Working with and with third party product and services vendors. · Working and coordinating across teams of local and remote business users in a high pressured, time sensitive environment. · Working with local and remote technical teams with a combination of in-house and partner resources. · Must be able to travel to US and UK. Nice to have: · Risk, issue, dependency and assumption identification and management. · Analysis of business information patterns, data analysis and data modeling. · Working with user experience designers to deliver end-user focused benefits realization. · Financial services background with experience in commodities markets. Skills · Open Text Content Hub for Publishers configuration and integrations · iHub · Groovy / Java script · XML / XSLT · CSS / HTML · SQL · Self-starter able to work to achieve objectives with minimum direction. · Comfortable working independently as well as in a team. · Experience with agile workflow tools (e.g. VersionOne). · Knowledge of the project lifecycle. · Knowledge of the software delivery lifecycle. · Relationship management with third party software suppliers. This is a 6 month contract based in the Canary Wharf area Docklands London. Please send your CV to us in Word format.
Pour l'un de nos clients Grand Compte, nous recherchons un Expert opérationnel de niveau 3 Cloud Public, avec une forte expertise RUN sur Azure et GCP. Au sein des équipes Opérations, vous collaborerez avec des équipes pluridisciplinaires (infogérant, TMA, MCO, chefs de projet fonctionnels et techniques, équipes IT régionales…) sur différents sujets de RUN et de BUILD liés essentiellement au Cloud. La mission est essentiellement orientée RUN Azure & GCP, avec ponctuellement des interventions sur des projets en mode BUILD et des sujets d'amélioration liés au Cloud et à l'Opérationnel. Le RUN reste prioritaire.
Almatek recherche pour l'un de ses clients, Technicien Poste de travail / Help desk / Assistant utilisateurs- Confirmé itinérant. Intitulé du poste Technicien de support itinérant (Technicien Poste de Travail) Contexte et mission Le technicien assure l'installation et la garantie de fonctionnement des équipements informatiques et/ou téléphoniques (matériels et logiciels) liés au poste de travail. Sites et rythme d'intervention: Levallois-Perret : 2 jours par semaine Saint-Soupplets : 2 jours par semaine (grosse usine, avec la population VIP) Dreux : 1 jour toutes les 2 semaines Marolles-en-Seine : 1 jour toutes les 2 semaines Mobilité : véhicule personnel indispensable (non fourni par Econocom). Compétences techniques requises Postes de travail Windows : expérimenté (3 à 7 ans) Outil ITSM (idéalement ServiceNow) : 4 ans d'expérience, minimum 2 ans Évolution en milieu industriel : 4 ans d'expérience, minimum 1 an Office 365 : junior (moins de 3 ans) Brassage réseau : junior (moins de 3 ans) Protocoles réseau (DNS, DHCP, TCP/IP) : junior (moins de 3 ans) Compétences comportementales et linguistiques Travail en équipe : expérimenté (3 à 7 ans) Bon relationnel (contact avec une population VIP) Anglais : technique / intermédiaire Profil recherché (synthèse) Technicien support avec une solide base Windows (3 à 7 ans), une bonne pratique d'un outil ITSM (ServiceNow de préférence) et une expérience en environnement industriel. Les compétences réseau et Office 365 peuvent être de niveau junior. Bon relationnel exigé, avec de l'autonomie dans les déplacements.
At CGI, you'll help deliver a critical Azure-based platform that keeps road users, transport providers and public services informed with accurate, timely and reliable road network information. Working on a service that underpins essential decision-making, you'll play a key role in improving platform resilience, security and automation while helping accelerate the delivery of data to downstream consumers. You'll collaborate with talented multidisciplinary teams, contribute innovative ideas and take ownership of meaningful technical challenges, supported by an environment that invests in your growth and empowers you to make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you can be based anywhere in the UK. There might be some very occasional expensed travel to client/CGI offices as project demand but we try to keep this to a minimum.
ContexteDans le cadre du déploiement des solutions d'Intelligence Artificielle d'un grand groupe bancaire, le centre de compétences IA recherche un Business Analyst pour accompagner le déploiement, la gouvernance et l'adoption de cas d'usage basés sur une plateforme RAG (Retrieval-Augmented Generation) déjà mise à disposition des entités du groupe. Le/la consultant(e) interviendra comme interlocuteur privilégié entre les métiers, les experts IA et les équipes techniques afin d'assurer le cadrage, le pilotage et l'intégration des nouveaux cas d'usage. MissionsCadrage des besoins métiers Recueillir et analyser les besoins des entités Identifier et qualifier les cas d'usage éligibles à la plateforme RAG (Dataiku) Animer les ateliers de cadrage fonctionnel Formaliser les besoins sous forme de User Stories et critères d'acceptation Product Ownership Gérer et prioriser le backlog produit Piloter les demandes d'évolution et d'intégration Assurer le suivi des développements et des livraisons Participer aux cérémonies Agile Pilotage des intégrations Coordonner l'ensemble des parties prenantes (métiers, IA, data, IT) Organiser l'onboarding des nouvelles entités Suivre les phases de recette et de validation métier Assurer le reporting d'avancement et le suivi des actions Adoption et accompagnement Accompagner les utilisateurs dans la prise en main des solutions Collecter les retours utilisateurs et identifier les axes d'amélioration Contribuer aux supports de communication et de promotion de l'offre Outils & EnvironnementJira Confluence Microsoft 365 SharePoint Outils collaboratifs et de gestion documentaire Livrables attendusNotes de cadrage User Stories et backlog produit Roadmap d'intégration des cas d'usage Comptes-rendus d'ateliers Tableaux de bord de suivi et reporting Supports d'accompagnement des utilisateurs
GLF Schools is seeking a Senior Field IT Technician to provide IT support across a number of schools in the Banstead and Epsom area. As part of our wider IT team, you will work closely with experienced colleagues based across Surrey and Oxfordshire, building strong relationships with both the Central IT Team and Regional IT Partners. The role involves delivering first and second-line support to a diverse range of users, troubleshooting issues across a variety of systems, and ensuring schools receive a high-quality IT service. This is a field-based position, requiring regular scheduled visits to schools within your allocated region, alongside ad hoc and emergency support as needed. You may also be required to occasionally travel to other GLF Schools locations outside the region to support wider operational needs. This is an exciting role with a varied work stream, and we require an intelligent and enthusiastic person who can think outside the box to solve issues independently, but who can also work effectively with our wider IT and school teams. Ideally, we would like the candidate to have a minimum of 1-2 years' experience in a similar role and has experience with hardware and software, including installation, configuration and deployment. Please note: The successful candidate will need to travel between schools; therefore, a driving licence and access to your own vehicle is essential. Business mileage will be reimbursed in line with the organisations mileage policy.
🚀 Qui sommes-nous ? Finaxys est un cabinet de conseil spécialisé dans les secteurs Banque, Finance et Assurance. Depuis plus de 15 ans, nous intervenons auprès des plus grandes institutions telles que BNP Paribas, Crédit Agricole, Société Générale, AXA, Malakoff Humanis, etc. en proposant des solutions technologiques innovantes (IA, Machine Learning, Data, Cloud, DevSecOps, etc.). Notre mission ? Accompagner nos clients dans leur transformation digitale et répondre aux défis IT les plus complexes grâce à l'expertise de nos équipes. 🎯 Votre mission : En tant que Business Analyst Front Office, vous rejoindrez les équipes techniques de nos clients grands comptes pour : Recueillir et analyser les besoins auprès du métier (front office) Rédiger les cahiers des charges et les spécifications fonctionnelles détaillées Concevoir et exécuter la recette fonctionnelle (tests fonctionnels) Participer au support métier Former et réaliser des fiches de conseils appropriées pour les équipes métier Être l'interlocuteur de la maîtrise d'œuvre pour le suivi de la réalisation du projet Assurer le reporting auprès des parties prenantes Être force de proposition sur le process, les moyens, la communication Participer activement aux réunions du scrum, contribuer à la vie du scrum et aux améliorations continues Environnement fonctionnel : front office, obligations, actions, swap
Missions : Court terme : Finaliser la migration Cloudflare : une migration partielle a été effectuée cet été, mais le domaine principal ne l'est pas correctement. S'assurer du débranchement de CloudFront. Gérer une mise à jour WordPress : l'intranet est en WordPress 4 avec PHP 5 ; il doit être monté en WordPress 7 avec PHP 8. Moyen terme Préparer et piloter la migration vers Office 365 : anticiper tous les sujets internes liés à la migration (inventaire des postes, nettoyage des mails et groupes, etc.) et piloter le projet d'intégration avec le prestataire s'il est lancé. Piloter une migration complète de l'infrastructure vers AWS : définition de l'architecture cible, spécifications et conduite de l'appel d'offres, définition du plan d'action et du RACI pour préparer la migration. Piloter un changement de prestataire d'infogérance et support, avec aide à la rédaction des procédures. Préparer le renouvellement de l'infrastructure des agences : recueil des photos des armoires IT des agences, définition du matériel selon l'infrastructure cible (UniFi), appel d'offres d'intégration. D'une manière générale, accompagner le DSI sur le plan de sécurisation présenté au groupe. Les priorités de ces missions évolueront selon les calendriers de migration définis pour AWS et Office 365.
Descriptif détaillé de la mission : - Organisation projet BI : planning , livrables, … - Suivi de la réalisation et de la recette - Livraison des solutions BI - Communication adaptée vers les end-users - Animation et suivi de projet : analyse, assistance individuelle , montée en compétences, formation, … - Préparation et organisation de l'accompagnement au changement Action dans un cadre international - Echanges avec équipes MOE DATA & BI , équipes techniques et les users métiers - Définition et maj de documentation des processus de développement et de support - Rédaction documents et partage avec l'équipe en charge du BUILD & Projets Environnement technique de la mission (pour information) : ++++ POWER BI +++Tableau Desktop, Tableau Prep, Tableau Server ++ COGNOS BI 11 +SQL SERVER 2016 - 2019 Date début de mission : janvier 2024 Durée estimée de la mission : longue Lieu de la mission : La Defense avec deux jours de télétravail
Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.
How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge
The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.
What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.
What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle
The missions of a User Support are numerous. Here are some of the main ones to know:
• Receive user requests (problem, breakdown, etc.)
• Record reported anomalies (malfunctions, incidents...)
• Process requests received following incidents
• Ensure follow-up of problem handling (reminders, analysis, consolidation...)
What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist.
• Master MS SQL Server databases
• Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...)
• Have good administration skills in software solutions like EDM or ERP
What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have.
• Good communicator
• Teaching skills
• Autonomy
• Versatility
• Good listening skills
• Responsiveness