Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job VacancyProject Manager - Business Analyst - PM BA

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Project Manager/ Business Analyst We are seeking a versatile Project Manager/Business Analyst (hybrid) with a strong background in both business and technology projects, specifically in the banking and financial services sector. The ideal candidate will possess an in-depth knowledge of digital platforms, front and back-office processes and technologies, and will be adept at driving projects in both Waterfall and Agile environments. Key Responsibilities: Responsible for the successful delivery of projects in line with the Bank's project management policy and framework, ensuring that appropriate governance, communications, change control and risk management are maintained. This will require experience of the end-to-end project lifecycle. Lead end-to-end project lifecycles ensuring adherence to the bank's project management framework. Collaborate with sponsors to craft key project artefacts throughout all phases. Define, document, and communicate business requirements in conjunction with stakeholders. Create and present business process models showcasing both current and future states. Address business challenges, ideate and implement solutions. Manage project scope, plans, budgets, and ensure timely delivery within set parameters. Monitor project expenditures, timescales, and resources; intervening when deviations arise. Uphold stringent project governance, addressing and escalating risks and issues proactively. Engage and influence stakeholders at various organizational levels. Coordinate internal and external resources to achieve project goals. Ensure all projects comply with regulatory, legal, and third-party requirements. Direct and oversee system and user testing, ensuring accuracy in all communications. Skills & Abilities: As a PM: Mastery over key project management methodologies and frameworks. Proficient in project management tools, i.e. ClickUp, Jira, and MS Project. Stellar communication and relationship-building capabilities, particularly with global teams. Ability to discern overarching patterns and potential areas of improvement. Demonstrated experience in driving positive and lasting change. As a BA: Expertise in business and systems analysis methodologies. Proven experience in investigative techniques such as stakeholder interviews and workshop facilitation. Skill in converting analysis into actionable implementations. Mastery in documenting and managing end-to-end requirements, coupled with adeptness in modelling techniques like BPMN and UML. Strong organisational skills with a proactive mind-set. Experience & qualifications: Required: 5+ years in Financial Services/Banking, with exposure to front-office (Corporate and Private Banking) and related back-office functions. 5+ years as a Business Analyst and Project Manager on significant change and transformation projects. Highly proficient with project management applications such as ClickUp as well as the overall Microsoft Office suite (Excel, Visio, PowerPoint). Desirable: Professional certifications in Business Analysis (e.g. BCS). Professional certifications in Project Management (e.g. Prince2, PMP, APM, etc). This is a hybrid FTC position for 12 months initially – 3 days in the office in Central London. The salary for this position is circa £80K - £90K. Please do send your CV to me in Word format along with your salary and notice period. T
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Contractor
Permanent

Job VacancyBusiness Analyst Kondor+ F/H

cty
Published on
Finance
Functional testing
Kondor+

3 years
40k-65k €
400-750 €
Ile-de-France, France
Dans le cadre de NOS projets clients, nous cherchons un Business Analyste Finance avec une bonne maîtrise du progiciel Kondor +. Vous intégrerez des équipes métier et IT sur des projets stratégiques à forte visibilité. En tant que Business Analyst, vous jouerez un rôle central dans le recueil et la structuration des besoins, le pilotage des évolutions fonctionnelles et l'accompagnement des projets de transformation et de migration. Vos missions Analyser et challenger les besoins métiers afin de garantir leur bonne compréhension et leur faisabilité. Évaluer les impacts fonctionnels et techniques des évolutions envisagées. Identifier les dépendances entre les différents chantiers et coordonner les interactions avec les parties prenantes. Formaliser les besoins sous forme d'Epics, Features et User Stories. Rédiger les spécifications fonctionnelles et garantir la cohérence des solutions proposées. Accompagner les équipes de développement tout au long du cycle de réalisation. Animer et participer aux ateliers de travail avec les équipes métier (Front Office, Middle Office) et les équipes IT. Définir la stratégie de tests et préparer les campagnes de recette fonctionnelle. Assurer le suivi des anomalies jusqu'à leur résolution et leur validation. Participer à la préparation des mises en production et à la validation des releases. Accompagner les déploiements et assurer le suivi post-production. Apporter un support fonctionnel aux utilisateurs dans un environnement exigeant. Analyser les incidents, identifier les causes et coordonner leur résolution avec les équipes techniques. Assurer l'interface entre les équipes métier et les équipes de développement afin de garantir une communication fluide et efficace
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Contractor

Contractor jobAdministrateur Systèmes & Réseaux

Hibyrd
Published on
Active Directory
Automation
Backup

1 year
Colmar, Grand Est
Notre client est une entreprise locale implantée à Colmar, historiquement spécialisée dans les services énergétiques et les télécommunications. Elle intervient notamment dans la distribution d'électricité et de gaz, ainsi que dans les télécommunications et les services numériques. Dans un contexte de renforcement de sa Direction Informatique et Transition Numérique, notre client recherche un Administrateur Systèmes & Réseaux expérimenté afin d'intervenir sur l'administration, l'exploitation, le maintien en conditions opérationnelles et l'évolution de ses infrastructures informatiques. L'intervenant intégrera directement l'équipe systèmes et réseaux en place et évoluera dans un environnement technique diversifié couvrant notamment les systèmes Microsoft, Microsoft 365, la virtualisation, le stockage, les réseaux, la sécurité, Linux, la sauvegarde et la supervision. À ce titre, ses principales missions seront de : Assurer l'administration et l'exploitation quotidienne des infrastructures systèmes et réseaux ; Participer au maintien en conditions opérationnelles (MCO) du système d'information ; Superviser les infrastructures, identifier les alertes et participer à leur résolution ; Prendre en charge les incidents de niveaux 2 et 3 ; Apporter un support de niveau 2 au HelpDesk ; Participer aux projets techniques et aux évolutions du SI ; Contribuer aux choix techniques et être force de proposition sur les améliorations à apporter aux infrastructures ; Intégrer les enjeux de cybersécurité dans l'ensemble des actions menées ; Documenter les interventions et maintenir à jour les procédures, dossiers d'exploitation, schémas d'architecture et autres éléments de documentation technique ; Participer au transfert de compétences auprès des équipes internes. Le poste nécessite une bonne polyvalence en administration d'infrastructures, avec des compétences attendues sur les principaux domaines suivants : Systèmes Microsoft : Active Directory, GPO, DNS, DHCP, environnements Windows Server, gestion des identités et des droits. Microsoft 365 : administration des environnements collaboratifs Microsoft 365 et des services associés. Virtualisation, serveurs et stockage : administration et exploitation d'environnements virtualisés et des infrastructures serveurs. Réseaux & sécurité : administration réseau, gestion des accès et des équipements de sécurité, avec une attention particulière portée aux principes de cybersécurité et de moindre privilège. Linux & exploitation : administration et exploitation de systèmes Linux. Sauvegarde & supervision : suivi des sauvegardes, supervision des infrastructures et traitement des alertes. Automatisation & outils : capacité à utiliser et à développer des outils permettant d'automatiser ou de fiabiliser les tâches d'administration.
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Contractor

Contractor jobMaximo Tester

LA International Computer Consultants Ltd
Published on

30 months
SW1A 2AH, City of Westminster, England, United Kingdom
We are currently recruiting for a Maximo Testing and Training Specialist Initial contract Until 10/05/2027 £550 - £600 Inside IR35 UK based 1. Test strategy development 2. Functional/system/UAT support 3. Training development and delivery 4. Defect management 5. Upgrade validation processes Please share your Latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancyDynamics 365 Software Engineer

CGI
Published on

United Kingdom
At CGI, you'll play a key role in ensuring the reliability, security, and continuous improvement of critical Microsoft Dynamics 365 services that support high-profile public sector outcomes. Working as part of a collaborative and forward-thinking team, you'll help deliver resilient, secure, and innovative digital solutions while driving service excellence for our clients. You'll be empowered to take ownership of complex challenges, contribute new ideas, and develop your expertise in an environment that values collaboration, continuous learning, and meaningful career progression. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position Hybrid (2 3 days on site in CGI Nottingham office and/or DVSA Nottingham Office) (expenses not rechargeable to client), can also be from our Birmingham/Bristol offices.
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Permanent

Job VacancyAV Design Engineer

Rise Technical Recruitment Ltd
Published on

£35k-45k
Bradford, United Kingdom
AV Design Engineer (Audio Visual) Bolton - 3 days a week on-site £35,000 - £45,000 + Hybrid Working + Training & Certification Support + Career Progression + Pension + Holiday Are you an experienced AV Design Engineer looking for an opportunity to take full ownership of projects from concept through to delivery, working on large-scale, high-quality installations where your technical expertise, commercial awareness, and ability to deliver practical solutions will have a genuine impact? This is an excellent opportunity to join a growing specialist business that delivers innovative audio-visual and technology solutions across education and large-scale environments. With a strong reputation for quality and a delivery-focused approach, the company is investing in its people and offering genuine opportunities for progression. In this role, you will be responsible for the design and development of complete AV systems, producing detailed technical documentation including schematics, rack layouts, cable schedules, functional descriptions, and bills of materials. You will work closely with sales, project management teams, engineers, and customers to ensure solutions are technically robust, commercially viable, and ready for installation. The ideal candidate will have previous experience within an AV design or AV engineering position, with strong knowledge of video conferencing technologies, audio systems, control systems, and AV integration. You will be comfortable managing multiple projects simultaneously and working independently while contributing to a collaborative team environment. This is a fantastic opportunity for an ambitious AV professional looking to join a company that values technical excellence, practical problem solving, and continuous improvement. The Role: Design complete AV systems from concept through to delivery Produce schematics, rack layouts, cable schedules, and bills of materials Support pre-sales activities and technical solution development Work closely with project teams to ensure designs are install-ready Support installation and commissioning activities when required The Person: Proven experience in AV Design or AV Engineering Strong knowledge of Teams Rooms, Zoom Rooms, DSP and control systems Understanding of signal flow, system integration, and AV networking Experience producing technical drawings using Visio or similar software CTS, CTS-D, AutoCAD, SketchUp, or Education sector experience desirable Reference Number: BBBH279445 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor
Permanent

Job VacancyAssistance à Maîtrise d'Ouvrage (AMOA) — GED et GFE (Gestion des Flux Entrants)

Hexagone Digitale
Published on
Agile Method
EDM (Electronic Document Management)
Microsoft Excel

1 year
Paris, France
Contexte La mission s'inscrit en appui des équipes internes en charge de la maintenance des outils GED (Gestion Électronique de Documents) et GFE (Gestion des Flux Entrants) d'un organisme national de retraite complémentaire, dans le cadre de la feuille de route du système d'information. Le/la consultant(e) interviendra sous le pilotage du responsable « Éditique, GED et GFE » au sein du pôle « Bureau du Gestionnaire – Éditique et GED » de la Direction du Produit Retraite. La prestation s'appuiera sur les équipes métier de l'organisme commanditaire (Direction du Produit Retraite et autres directions), sur les équipes DSI en charge des chantiers outils, ainsi que sur les équipes métier et MOA des Institutions de Retraite Complémentaire (IRC) partenaires. Rôle et responsabilités principales Contribution au projet de GED entrante pour le domaine Entreprise (Adhésion, Compte, Recouvrement, Contentieux) Assistance à l'équipe en charge de la maintenance des outils GED et GFE Accompagnement des structures clientes (externes et internes) dans le cadre des opérations de déploiement de nouvelles fonctionnalités Contribution au programme de changement de GED retraite complémentaire du commanditaire Interaction avec les équipes métier, DSI et MOA des Institutions de Retraite Complémentaire partenaires Positionnement sous le pilotage direct du responsable « Éditique, GED et GFE »
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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