Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 780 results.
Permanent

Job VacancySenior Platform Engineer – AWS & Kubernetes

CGI
Published on

Gloucester, England, United Kingdom
Join CGI as a Platform Engineer and help shape the secure, scalable foundations that enable innovative AI services to move from development into operational environments. You'll take ownership of meaningful engineering challenges, using AWS, Kubernetes and automation to create reliable platforms that accelerate delivery and generate lasting value for our clients. Working alongside collaborative teams and drawing on CGI's wider expertise, you'll have the freedom to explore creative approaches, influence technical direction and turn ideas into robust solutions. This is an opportunity to make a tangible impact on complex programmes while developing your expertise in a supportive environment where your contribution and career can grow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an office based role.
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Permanent

Job VacancyTechnology Planning and Governance Manager

Nexus Jobs Limited
Published on

£75k-100k
London, England, United Kingdom
Technology Planning and Governance Manager Be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. Please do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancyOracle Database Administrator (Oracle DBA)

CGI
Published on

Leatherhead, England, United Kingdom
Join CGI and help deliver resilient, high-performing database services that underpin critical programmes across our Space, Defence and Intelligence business. As an Oracle Database Administrator, you'll take ownership of production environments, solve complex operational challenges and contribute ideas that strengthen performance, availability and security. Working alongside an experienced community of technical experts, you'll have the support to develop your capabilities while making a tangible contribution to secure, mission-critical outcomes. This is an opportunity to apply your Oracle expertise in an environment where collaboration, technical creativity and personal accountability are valued, while supporting systems that make a lasting difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Location: Leatherhead, Surrey – this role requires you to work from the CGI Leatherhead office five days per week.
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Permanent

Job VacancyLead AV Engineer

Rise Technical Recruitment Ltd
Published on

£35k-40k
Birmingham, United Kingdom
Lead AV Installation Engineer Birmingham & Midlands Region (with occasional overnight stays) £36,000 - £40,000 + Company Vehicle + Specialist Tools & Equipment + Career Progression Are you an experienced AV Installation Engineer looking to take ownership of high-profile education sector projects, lead installations from start to finish, mentor junior engineers and play a key role in delivering cutting-edge AV solutions across universities and commercial environments? This is an excellent opportunity to join a growing AV integration business supporting a major university client across the Midlands. You will be responsible for leading AV installation projects within lecture theatres, teaching spaces and associated facilities, ensuring installations are completed safely, efficiently and to the highest standards. Working closely with project managers, site teams and client stakeholders, you will oversee day-to-day installation activities, identify and resolve technical issues, and maintain ownership of installation quality from initial deployment through to commissioning and handover. The successful candidate will be a skilled AV installation professional with experience delivering commercial AV projects independently. You will possess strong technical knowledge across audio, video, networking and control systems, alongside the leadership skills required to mentor junior engineers and ensure projects are delivered with minimal snagging. The Role: Lead AV installation projects across education and commercial environments Install, terminate, test and commission AV systems to a high standard Interpret schematics, rack layouts and technical drawings Conduct site surveys and proactively identify installation risks Mentor and support a Junior AV Installation Engineer Liaise with project managers, site managers and client representatives The Person: Proven experience leading commercial AV installation projects Strong knowledge of video distribution, audio systems, DSP, AV over IP and control systems Experience installing lecture theatres, teaching spaces or similar commercial environments Confident troubleshooting and resolving technical issues independently Full UK driving licence ECS/CSCS card and Enhanced DBS, or willingness to obtain Reference Number: BBBH279547 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Premium Job
Contractor

Contractor jobBusiness Analyst Logistique (H/F)

Come Together
Published on
Logistics
Microsoft SQL Server

3 months
Nord, France
Au sein de la DSI de notre client (acteur majeur de la distribution), le Domaine Étude prend en charge les évolutions et assure le run des outils dédiés à la gestion de la Supply Chain et en particulier de la Logistique Avale : Préparation de commandes, Expédition, Livraison et Retours. Sous la responsabilité du responsable de domaine IT, nous souhaitons renforcer l'équipe avec un Business Analyst sur le périmètre des back-offices Logistique / Distribution Mission Dans un contexte international, vos missions seront de : Participer au cadrage fonctionnel et technique des besoins métiers entrants avec le PM/PO du périmètre Logistique et l'équipe (bench, cartographie de l'existant, ateliers) Participer à la conception fonctionnelle des projets avec l'Architecte, d'autres features team impactées, équipe front et parties prenantes métier Découper, rédiger les epics et user stories et les co-estimer avec l'équipe, à destination des équipes de développement (anglophones) Assurer le suivi du développement des user stories, garantir le respect des priorités définies, remonter les points bloquants et niveaux de risques Recueillir les jeux de données, rédiger les cahiers de recette en s'appuyant sur l'équipe de test / QA Co-recetter et co-valider les user stories Participer activement à la vie de l'équipe et aux différentes instances agiles (Daily meeting, grooming, rétro, démo, synchronisation avec les autres équipes) Enrichir la documentation métier et fonctionnelle sur le périmètre et la partager à l'équipe Préparer et exécuter la démonstration des fonctionnalités à la fin de chaque cycle de développement Définir des alertes fonctionnelles à destination des équipes monitoring et définition des KPI pour suivi métier Vous interviendrez aussi sur la coordination du projet en appui du responsable de domaine IT et des chefs de projets transverse
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Permanent

Job VacancySenior Solutions Architect

Nexus Jobs Limited
Published on

£60k-70k
Leeds, England, United Kingdom
Senior Solutions Architect We have a fantastic opportunity to work for a Senior Solutions Architect with at least 5 years proven track record as a Solutions Architect. The role is based in Leeds city centre office which has been designed as a collaborative space supporting hybrid working. You will play a vital part, within your domain of responsibility, supporting the business to understand their technology landscape and how it will assist them is supporting their needs and future vision. You will be decisive in proposing and agreeing solutions within the architecture community and proactively help project teams determine how your solution designs will be implemented by the individual delivery teams and support them through implementation. Lead internal and external teams to deliver the appropriate cost-effective and innovative technology solutions in a variety of technology areas Act as a subject matter expert within your domain of responsibility, as an advocate for the architecture team, and point of contact Match the business requirements to the technology, shaping appropriate solutions across multiple global and market systems Ensure various applications and systems perform to user expectations and are continuously evolved, improved and maintained Contribute to the production of application roadmaps to identify software end-of-life risks and evolve the technology landscape Contribute to assuring designs within the architecture team, supporting peers and mentoring the wider community Contribute to ensuring all IT change is appropriately governed and aligns to application roadmaps and the overall IT Strategy, Standards and Practices Engage actively in business development activities to maintain a holistic view of the portfolio of change, in order to stay current with most effective solutions to address them Experience we need from you: A technology subject-matter expert with expertise in software architecture and design patterns and practices, with significant experience with 'cloud' ecosystems Practical career experience to lead teams and resources in a matrix structure. Able to demonstrate relevant technical capabilities in areas such as mobile application architecture, CRM and other customer technology solutions. Excellent knowledge and practical experience of all phases of a project lifecycle and delivery of IT solutions for a medium or large organisation. Experience of working with international teams preferably within the financial services sector. Excellent communication abilities, both written and verbal, for effective stakeholder engagement as a facilitator, communicator, peer, and mentor. This is a hybrid role – based in Leeds. The salary will be circa £60K - £70K + excellent benefits. Do send your CV to us in Word format along with your salary and notice period.
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Contractor

Contractor jobUn Technicien(ne) de Proximité IT sur Massy

Almatek
Published on
Proxy
VPN
WIFI

6 months
150-210 €
Massy, Ile-de-France
Almatek recherche pour l'un de ses clients, Un Technicien(ne) de Proximité IT sur Massy. Mission principale: Assurer le support technique de premier niveau auprès des utilisateurs, la gestion du parc informatique et le bon fonctionnement de l'environnement de travail numérique (PC, téléphonie, réseau, impression). Responsabilités et activités quotidiennes: Support utilisateurs: -Assistance sur PC portables et téléphones professionnels ; installation des profils professionnels (messagerie, applications métier) -Résolution des problèmes de mot de passe et d'accès aux comptes Déploiement et gestion du parc: -Installation de Windows 11 pour nouveaux collaborateurs et refresh de matériel -Gestion des retours de matériel (refresh, départs) et administration des téléphones via Intune Infrastructure et réseau: -Intervention sur imprimantes et antennes/points d'accès Wi-Fi -Brassage de câbles réseau sur switch -Support Windows 11 : proxy, Wi-Fi, VPN, impression Licences et outils: -Gestion des licences Microsoft Office 365 -Création systématique de tickets ServiceNow pour chaque intervention Compétences requises: Technique : Windows 11, réseau de base (Wi-Fi, VPN, proxy, switch), Intune, Office 365, ServiceNow Linguistique : Anglais niveau intermédiaire (compris, parlé et écrit) Savoir être : Écoute, sourire, empathie, esprit d'équipe
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Contractor

Contractor jobAdministrateur fonctionnel UCMDB mi-temps

PROPULSE IT
Published on

24 months
325-650 €
Paris, France
PROPULSE IT recherche un Administrateur fonctionnel UCMDB pour une mission à mi-temps chez un de ses clients (Paris) L'application CMDB est le référentiel principal du SI géré par le client. La CMDB a pour objectif de collecter, consolider et référencer l'ensemble des éléments de configuration (EC) du parc informatique RATP. Elle prend en charge la découverte automatique de ces EC, leur agrégation ainsi que leur classification afin de les rendre exploitables et consultables par les clients et utilisateurs de la plateforme. Les administrateurs fonctionnels peuvent définir le niveau de granularité des mécanismes de découverte et des modèles de données associés. L'application repose sur le progiciel OpenText Universal CMDB version 25.2, anciennement dénommé Micro Focus UCMDB. Cette solution est conçue afin d'être administrable majoritairement par les équipes fonctionnelles, le recours à la MOE étant principalement nécessaire pour les corrections d'anomalies, les montées de version, les opérations d'administration avancée, les développements spécifiques et les évolutions techniques. Contexte : La production informatique est organisée en Front Office (exploitation niveau 1) qui assure la supervision des SI et un Back Office qui assure le support notamment de l'équipe de supervision (support niveau 2 et 3). La prestation se déroulera au Back Office pour assurer un rôle de support niveau 2 et 3. Livrables attendus : Les missions à réaliser pour l'administrateur fonctionnel dans le périmètre gestion de parc seront : - Participer à la mise en place du contrôle des données du référentiel avec l'équipe gestion de Parc et effectuer des corrections si nécessaire (Création de jobs de mise à jour). - Assurer le support aux équipes métier de la production. - Formuler des demandes d'évolutions du SI de la production et des services « IT4IT » afin d'en améliorer le fonctionnement. - Participer avec la AMOA aux analyses d'impacts sur le SI de la production et des services « IT4IT » consécutives aux demandes d'évolutions des règles métier / fonctionnalités implémentées. - Gérer les droits d'accès utilisateurs aux sous-systèmes du SI de la production et des services « IT4IT » en fonction de leurs profils. - Régler les paramètres fonctionnels des sous-systèmes du SI de la production et des Services « IT4IT » pour optimiser leur fonctionnement (seuils d'alertes des sondes, création de règles d'enrichissement.). - Participer aux actions de maintenance correctives et évolutives. - Traiter les incidents ou anomalies : identification, diagnostic de l'incident, formulation et suivi de sa résolution auprès de la MOE. - Tracer les évolutions du paramétrage et des interventions dans une base de connaissances. - Fournir des rapports et assurer la communication aux utilisateurs des mises à jour des référentiels, les anomalies corrigées, et les évolutions...
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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