JobsUser Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business.
They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance.
Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.
Senior Solutions Architect We have a fantastic opportunity to work for a Senior Solutions Architect with at least 5 years proven track record as a Solutions Architect. The role is based in Leeds city centre office which has been designed as a collaborative space supporting hybrid working. You will play a vital part, within your domain of responsibility, supporting the business to understand their technology landscape and how it will assist them is supporting their needs and future vision. You will be decisive in proposing and agreeing solutions within the architecture community and proactively help project teams determine how your solution designs will be implemented by the individual delivery teams and support them through implementation. Lead internal and external teams to deliver the appropriate cost-effective and innovative technology solutions in a variety of technology areas Act as a subject matter expert within your domain of responsibility, as an advocate for the architecture team, and point of contact Match the business requirements to the technology, shaping appropriate solutions across multiple global and market systems Ensure various applications and systems perform to user expectations and are continuously evolved, improved and maintained Contribute to the production of application roadmaps to identify software end-of-life risks and evolve the technology landscape Contribute to assuring designs within the architecture team, supporting peers and mentoring the wider community Contribute to ensuring all IT change is appropriately governed and aligns to application roadmaps and the overall IT Strategy, Standards and Practices Engage actively in business development activities to maintain a holistic view of the portfolio of change, in order to stay current with most effective solutions to address them Experience we need from you: A technology subject-matter expert with expertise in software architecture and design patterns and practices, with significant experience with 'cloud' ecosystems Practical career experience to lead teams and resources in a matrix structure. Able to demonstrate relevant technical capabilities in areas such as mobile application architecture, CRM and other customer technology solutions. Excellent knowledge and practical experience of all phases of a project lifecycle and delivery of IT solutions for a medium or large organisation. Experience of working with international teams preferably within the financial services sector. Excellent communication abilities, both written and verbal, for effective stakeholder engagement as a facilitator, communicator, peer, and mentor. This is a hybrid role – based in Leeds. The salary will be circa £60K - £70K + excellent benefits. Do send your CV to us in Word format along with your salary and notice period.
Join CGI as a Platform Engineer and help shape the secure, scalable foundations that enable innovative AI services to move from development into operational environments. You'll take ownership of meaningful engineering challenges, using AWS, Kubernetes and automation to create reliable platforms that accelerate delivery and generate lasting value for our clients. Working alongside collaborative teams and drawing on CGI's wider expertise, you'll have the freedom to explore creative approaches, influence technical direction and turn ideas into robust solutions. This is an opportunity to make a tangible impact on complex programmes while developing your expertise in a supportive environment where your contribution and career can grow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an office based role.
Join CGI and help deliver resilient, high-performing database services that underpin critical programmes across our Space, Defence and Intelligence business. As an Oracle Database Administrator, you'll take ownership of production environments, solve complex operational challenges and contribute ideas that strengthen performance, availability and security. Working alongside an experienced community of technical experts, you'll have the support to develop your capabilities while making a tangible contribution to secure, mission-critical outcomes. This is an opportunity to apply your Oracle expertise in an environment where collaboration, technical creativity and personal accountability are valued, while supporting systems that make a lasting difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Location: Leatherhead, Surrey – this role requires you to work from the CGI Leatherhead office five days per week.
Interim Product Owner Process Lead Wigston, Leicestershire - Hybrid, 3 days per week on site £500-£600 per day | Outside IR35 | 3-6 Month Contract | Full Time | Immediate Start Excellent opportunity for an experienced Product Operations Lead, Lead Business Analyst or Product Owner with strong process improvement experience to take on an influential contract assignment, improving how ideas become delivery-ready work across an established technology function. This company are looking for an interim specialist to introduce greater consistency, clearer decision-making and practical ways of working across their Product Owner team. In this role, you will work alongside three Product Owners to map the current process, identify bottlenecks and establish a consistent approach to intake, discovery, refinement and backlog readiness. Working closely with the IT Director and supported by the IT PMO, you will introduce standards, templates and governance that improve delivery flow while keeping processes straightforward. The ideal candidate will have previously designed and embedded practical processes across multiple product or delivery teams. You will be confident facilitating workshops, influencing stakeholders and coaching Product Owners, with clear examples of improving backlog quality, reducing rework or increasing throughput. This is a fantastic opportunity to take ownership of a clearly defined improvement assignment, make a measurable impact within a short period and leave behind a sustainable operating model. The Role: Map and improve the process from idea intake through to backlog-ready work. Establish consistent standards for triage, discovery, refinement, approvals and Definition of Ready. Clarify responsibilities, handovers and decision-making across three Product Owners and their stakeholders. Embed practical templates and workflows, using Monday.com as the main tracking tool. Work with the IT PMO to monitor throughput, bottlenecks, rework and decision delays. Coach the team and produce a handover pack to sustain improvements after the contract. The Person: Experienced in Product Operations, Business Analysis, product leadership or delivery improvement. Proven success establishing processes and governance across multiple product or delivery streams. Strong understanding of backlog refinement, discovery and delivery readiness. Confident workshop facilitator, able to challenge ambiguity and secure stakeholder agreement. Able to demonstrate measurable improvements in quality, consistency or delivery flow. Available immediately or at short notice, with the ability to attend Wigston three days per week. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Nous recherchons un(e) Ingénieur Systèmes expérimenté(e) pour intégrer l'équipe « OPS » en charge du RUN de notre Cloud Horizon. Sa mission : garantir la disponibilité des services Horizon partout, tout le temps et pour tous. Maintien en conditions opérationnelles des infrastructures Cloud. Gestion des incidents, demandes et changements complexes. Gestion des problèmes et contribution à l'amélioration continue. Participation aux transitions Build to Run. Transfert de compétences et support technique aux équipes Front Office. Automatisation des tâches via PowerShell, Bash/Python et Ansible. Administration des environnements Windows, Linux, VMware, Veeam et SAN. Gestion des conteneurs Docker/Podman et bases de données. Application des bonnes pratiques de sécurité et de conformité. Participation aux astreintes / interventions HNO selon les besoins clients.
Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.
How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge
The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.
What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.
What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle
The missions of a User Support are numerous. Here are some of the main ones to know:
• Receive user requests (problem, breakdown, etc.)
• Record reported anomalies (malfunctions, incidents...)
• Process requests received following incidents
• Ensure follow-up of problem handling (reminders, analysis, consolidation...)
What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist.
• Master MS SQL Server databases
• Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...)
• Have good administration skills in software solutions like EDM or ERP
What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have.
• Good communicator
• Teaching skills
• Autonomy
• Versatility
• Good listening skills
• Responsiveness