JobsUser Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business.
They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance.
Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.
Job Title: Senior Software Developer Location: Staplehurst, Kent (Please note that candidates must live within a 20 mile radius to apply) Salary: £50,000 to £60,000 (dependent on experience) Job Type: Permanent/ Full time About Us: Burtons Manufacturing Co Ltd. is a veterinary equipment manufacturer based in Staplehurst, Kent. Established in 1981 Burtons has been supplying the veterinary industry with a full range of products for over 40 years. Fundamental to the provision of safe anaesthesia is the support of well-designed ventilation and patient monitoring equipment. Burtons have a range of products designed specifically for veterinary use, with embedded or mainstream operating system software running mainly on Windows PC's or Linux platforms. About the role: Due to the growth of the company and range of products, Burtons require an experienced programmer to expand the development team. Burtons are looking for an experienced programmer well versed in Windows and Linux software development using predominantly C++, but also C#, .NET and web-based programming languages. The role will involve working on user-interface software for the control of mechanical ventilators and the monitoring of patients under anaesthesia. Burtons have a combination of electronic and clinically skilled personnel within the company driving forward new advances in animal ventilation and monitoring techniques. Burtons would like to expand the current software into hand-held mobile devices. This role reports directly to the Production Director. Duties and Responsibilities: This is a senior role requiring proven skills and abilities; please note this role is not suitable for applicants requiring further training/mentoring. Work with existing programmers on developing new product code for Windows and Linux platforms. Current C++ projects include new animal ventilators, new Multi-Parameter patient monitors and a new ventilator simulation system. Be involved in the creation of new C++ software from scratch, matched to the requirements of new products. Support existing code in legacy products (C++ and C#) by responding to customer reports and identified software defects. Support the development team with university and internal research projects. Work with the development team to expand the platform usage of existing software to include hand-held devices such as tablets and mobile phones. Demonstrate a desire to take ownership of own work and maintain excellent attention to detail. Work across departments to provide bespoke software solutions About you: Primary: Minimum 5 years' experience of developing applications using Windows Visual Studio Well versed in predominantly C++ and C, with experience of C#, and .NET Strong experience of working with Windows and Linux operating systems Ability to adopt ownership of responsibility for a project, to oversee meeting of deadlines and project objective. Tertiary education with supporting qualifications Demonstration of previous industry work history Demonstration of extensive knowledge and previous experience may be considered in place of formal tertiary qualifications Secondary: Good organisational and planning skills Clear and precise documentation and annotation for code development Ability to work alone and as part of a development team Ability to understand and focus on the core requirements of a task Ability to clearly explain ideas and concepts to less experienced members of the team or members of other departments Beneficial: Experience of embedded systems C, C++ programming in embedded systems Working with the Microchip range of microcontrollers Experience of working with iOS and Android platforms Benefits: Competitive annual salary £50,000 to £60,000 (dependent on experience) Permanent contract, 40 hours per week, Monday to Friday; Burtons have a range of flexible working options available for the right candidate. 33 holiday days per year (inc. bank holidays) Contributory pension scheme Excellent opportunities to train and progress Offices and workshops based in beautiful countryside setting On-site car parking Staff events, such as the Big Summer Party and awards Scheme Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of Lead Software Engineer, Principal Developer, Software Architect, Senior Programmer, and Technical Lead may also be considered.
I. Contexte : Au sein de l'équipe IT Non-Linéaire (Booking & Risk), vous intervenez sur les applications de trading dédiées aux produits de taux. L'équipe a pour mission de fournir aux utilisateurs Front Office et Risques les outils nécessaires au booking des opérations, à la valorisation des positions ainsi qu'à la production des calculs de risques. Environnement fonctionnel : · Produits de taux vanilles, optionnels et exotiques. · Applications de booking, pricing et calcul de risques. · Plateforme Orchestrade. · Interaction quotidienne avec les équipes Trading, Risques et IT. II. Missions : · Recueillir, analyser et formaliser les besoins des équipes Front Office, Risques et IT. · Assurer le lien entre les équipes métiers (Trading) et les équipes de développement. · Participer aux évolutions des applications de trading et des systèmes de booking. · Contribuer à l'analyse fonctionnelle des calculs de valorisation et de risque. · Rédiger les spécifications fonctionnelles et accompagner les phases de tests. · Suivre la mise en production et assurer le support fonctionnel auprès des utilisateurs.
Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI is a leading provider of ground segment software and IT for space missions. We support some of the most advanced satellite systems in the world, designing and supporting ground segment command and data processing systems, as well as network architecture. This is an opportunity to join a growing team supporting the development of operational mission-critical systems. We are looking for an architect, who has an existing background in Communications or Space Technology, to support ground segment software and network solutions developed with our SatCom customers. Our solutions cover network management, operations support, and mission planning, often using cutting edge optimization techniques. This role will be hybrid, based in Leatherhead, Reading, London, Bristol or Leicester as base-office. Some short trips to Europe may be required for customer meetings. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.
How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge
The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.
What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.
What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle
The missions of a User Support are numerous. Here are some of the main ones to know:
• Receive user requests (problem, breakdown, etc.)
• Record reported anomalies (malfunctions, incidents...)
• Process requests received following incidents
• Ensure follow-up of problem handling (reminders, analysis, consolidation...)
What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist.
• Master MS SQL Server databases
• Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...)
• Have good administration skills in software solutions like EDM or ERP
What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)
User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have.
• Good communicator
• Teaching skills
• Autonomy
• Versatility
• Good listening skills
• Responsiveness