Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 719 results.
Permanent

Job VacancyTelecoms Engineer

Rise Technical Recruitment Ltd
Published on

£38k-44k
Thornbury, United Kingdom
Telecoms Engineer Gloucester £38,000 - £44,000 + Pension + Holidays Are you an experienced Telecoms Engineer with either Cisco or Cellular skills? Excellent opportunity for a Telecommunications Support Engineer to join an established and growing technology integrator in the Specialist Telecommunications space. This company are a global network solutions provider who work alongside high end clients such as Fujitsu, Network Rail, BT and UK Power. In this role you will work on Optical Networks and associated hardware as well as testing equipment such as optical power meters, light sources, BERT's, cellular scanners and multi-meters. You will carry out Cellular RTE, Routing & Switching protocols and network synchronisation. The ideal candidate will be an experienced Telecoms Engineer who is commutable to Gloucester. You will need to have a strong understanding in Cellular Networks, Optical Networks and associated hardware. You will need to be familiar with Cellular RTE, Routing & Switching protocols and network synchronisation as well as displaying very good fault finding skills, managing tickets and working with remote network management platforms. Cisco experience will also be required. This is a great opportunity to join a company that will provide you with all the potential to not just enjoy your working life but also develop your career in the direction you want to. The Role: Work on Optical Networks and associated hardware. Utilise testing equipment including optical power meters, light sources, BERT's, cellular scanners, and multi-meters. Perform Cellular RTE (Radio Transmission Engineering), Routing & Switching protocols. Manage network synchronisation tasks. Execute testing and maintenance activities related to optical networks and associated equipment. Ensure proper functionality and performance of optical network infrastructure through testing and troubleshooting. The Person: Experienced Telecoms Engineer located within commuting distance to Gloucester. Strong understanding of cellular networks and Optical Networks with associated hardware. Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization. Proficient in fault finding techniques and managing tickets. Ability to work with remote network management platforms effectively. Demonstrated experience in troubleshooting and resolving network issues. Excellent communication skills and ability to collaborate with team members. Cisco/Cellular experience required Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor
Permanent

Job VacancyExpert MDM Workspace ONE (VMware) – Support N3 & Administration – H/F

Gamme solutions
Published on
Workspace One

1 year
Ile-de-France, France
ContexteDans le cadre de l'administration et de l'évolution de la plateforme Mobile Device Management (MDM) du Groupe BPCE, nous recherchons un Expert MDM Workspace ONE pour assurer le support de niveau 3, l'administration de la plateforme et le maintien en condition opérationnelle des environnements de mobilité. Vous interviendrez sur des sujets d'administration, d'intégration, de sécurité, d'automatisation et d'accompagnement des équipes Infrastructure, Sécurité et Support. MissionsAssurer le support N3 et traiter les incidents complexes via ServiceNow. Administrer la plateforme Workspace ONE UEM et ses composants associés. Gérer les profils utilisateurs, politiques de sécurité, applications, certificats et configurations. Garantir le maintien en condition opérationnelle et la disponibilité de la plateforme. Réaliser les opérations d'administration courante et les évolutions techniques. Déployer les nouvelles versions et les correctifs de la solution MDM. Homologuer les nouveaux terminaux et les nouvelles versions des systèmes d'exploitation. Participer aux phases de qualification, de recette et de validation des évolutions. Assurer l'intégration avec les services d'entreprise : Active Directory Entra ID (Azure AD) PKI VPN Messagerie SSO Participer aux projets liés à la mobilité d'entreprise. Développer des scripts d'automatisation (PowerShell). Produire la documentation technique et les procédures d'exploitation. Réaliser les reportings et le suivi des indicateurs de conformité. Contribuer à l'amélioration continue de la plateforme. Environnement techniqueWorkspace ONE UEM Workspace ONE Access Workspace ONE Intelligence Workspace ONE Hub Services API Workspace ONE Mobile Device Management (MDM) Active Directory Microsoft Entra ID (Azure AD) PKI VPN SSO ServiceNow PowerShell iOS Android Windows Compétences indispensablesExpertise en Mobile Device Management (MDM) Administration de Workspace ONE UEM Support N3 Gestion des politiques de sécurité et de conformité Intégration avec Active Directory et Entra ID Déploiement et administration de terminaux mobiles Analyse et résolution d'incidents complexes Compétences appréciéesPowerShell ServiceNow Automatisation des tâches d'exploitation Connaissances en PKI, VPN et SSO Profil recherchéExpérience confirmée en administration de solutions MDM. Très bonne maîtrise de Workspace ONE et de son écosystème. Solides connaissances des environnements Windows et de la mobilité d'entreprise. Capacité à intervenir sur des sujets Build & Run. Esprit d'analyse, autonomie et excellent sens du service. Anglais professionnel.
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Permanent

Job VacancyBusiness Analyst (18 Month FTC)

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Published on
Microsoft Visio
SharePoint

Hertford County, United States of America

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Contractor

Contractor jobD365 Consultant

Focus Cloud Group
Published on
Microsoft Dynamics

9 months
Brussels, Brussels-Capital, Belgium
Dynamics 365 F&O Functional Consultant (Finance) – freelance Location: Belgium (Hybrid with travel as required) Contract Type: Freelance / Contract Duration: Initial 9 months (extensions likely) Start Date: ASAP Essentials: French & English The Role We are seeking a highly experienced Dynamics 365 Finance & Operations Functional Consultant to support the rollout and localisation of the Finance module across Belgium and the Netherlands. This is a key delivery role within a large-scale D365 F&O transformation programme. The successful consultant will work closely with finance stakeholders, business process owners, project teams, and technical resources to ensure a successful deployment aligned with both global standards and local business requirements. The ideal candidate will be a proven D365 F&O Finance specialist with multiple end-to-end implementation cycles, strong stakeholder management capabilities, and experience delivering finance workstreams within complex international environments. Key Responsibilities Lead the functional delivery of the D365 F&O Finance workstream across Belgium and the Netherlands. Facilitate workshops with finance and business stakeholders to gather, challenge, and document requirements. Analyse existing finance processes and design future-state solutions aligned with D365 best practice. Configure and optimise D365 F&O Finance modules including: General Ledger Accounts Payable Accounts Receivable Fixed Assets Cash & Bank Management Financial Reporting Budgeting and Cost Control Support localisation requirements for Belgium and Dutch entities. Produce high-quality functional design documentation, process maps, and solution specifications. Conduct fit-gap analysis and recommend scalable solutions where standard functionality is not sufficient. Work closely with technical consultants and developers to support integrations, customisations, and data migration activities. Support SIT, UAT, defect resolution, and deployment activities. Deliver end-user training and knowledge transfer to business teams. Provide post-go-live support and assist with hypercare activities. Act as a trusted advisor to programme leadership and finance stakeholders.
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Permanent

Job VacancyData & Image Entry Administrator (up to 3 months contract)

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Published on
Microsoft Excel

Huddersfield, England, United Kingdom

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Permanent

Job VacancySenior Azure Data Engineer

Rise Technical Recruitment Ltd
Published on

£60k-67k
Streatley, England, United Kingdom
Senior Azure Data Engineer Thatcham (Hybrid, Minimum 2 Days Per Week Onsite) Commutable from Reading, Basingstoke, Newbury, Andover and surrounding areas. Up to £67,000 + 10% Non-Contributory Pension + 29 Days Holiday + Bank Holidays + Hybrid Working + Excellent Benefits Are you an experienced Azure Developer with strong Python skills who wants full ownership of greenfield cloud projects, the opportunity to shape technical direction, and the chance to help upskill a growing team within an ambitious and rapidly expanding data division? This is an excellent opportunity to join a collaborative and fast-growing data team within an established research organisation that is investing heavily in cloud technologies, analytics, and modern data platforms. Having expanded significantly in recent years, the division offers genuine opportunities for progression, continuous learning, and exposure to the latest technologies. As the organisation continues its transition towards a more data-driven future, you'll play a key role in delivering Azure-based solutions from concept through to deployment. You'll have the autonomy to take ownership of projects, influence technical decisions, and determine the best approach to delivering high-quality solutions. Alongside hands-on development, you'll act as a senior Azure specialist within the team, helping to raise technical capability and sharing knowledge with colleagues. This role would suit a self-starter who enjoys solving complex problems, communicating with stakeholders, and taking responsibility for the full project lifecycle. The Role: *End-to-end ownership of Azure cloud and data projects *Design and development of scalable Azure-based solutions *Building integrations, APIs, ETL processes and data pipelines *Working closely with stakeholders to deliver business-critical products *Supporting and mentoring colleagues on Azure best practice *Delivering greenfield projects using modern cloud technologies The Person: *Strong commercial Azure development experience *Excellent Python development skills *Experience delivering projects from design through to deployment *Strong communication and stakeholder management abilities *Self-motivated and comfortable working with a high degree of autonomy *Background in cloud, data engineering, or analytics environments Reference Number: BBBH279045 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job VacancyData Governance Manager

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Data Governance Manager Company Description Our Client is an international bank with offices in Central London. They are now looking to recruit a Data Governance Manager with at least 5 to 10 years proven expertise ideally from a banking environment. Role Description This is a full-time role for a Data Governance Manager. The Data Governance Manager will be responsible for the day-to-day management of data governance initiatives and developing policies and procedures to support data quality and master data management. The Data Governance Manager will also collaborate with the business intelligence team to ensure that data management and analytics requirements are met. This is an on-site role located in London. Qualifications Data Governance, Data Quality, and Master Data Management skills Experience with data management and developing policies and procedures Strong analytical skills with the ability to interpret complex data Experience collaborating with cross-functional teams A Bachelor's degree in computer science, information management, or related field is required Professional certification (e.g. CDQM) in data management or related field is desired This is an exciting new position for this bank. This a hybrid position with at least 3 days in the office in Central London. The salary for this role will be circa £75K - £90K. Do send your CV to us in Word format along with your salary and notice period.
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Permanent

Job VacancySenior Project Manager (SC Cleared)

CGI
Published on

London, England, United Kingdom
At CGI, you'll lead the successful delivery of complex projects that help transform critical services across government and secure environments. As a Senior Project Manager, you'll work with multidisciplinary teams and senior client stakeholders to deliver high-impact programmes that drive meaningful outcomes. You'll take ownership of project delivery from initiation through to completion, ensuring solutions are delivered to the highest standards while collaborating with experienced colleagues who will support your continued professional growth and career development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, active UK Security Clearance (SC) is required for this position. This is a hybrid role based in London, with a minimum of three days per week in the office.
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Permanent

Job VacancyData Analyst with VBA and SQL

Nexus Jobs Limited
Published on

London, England, United Kingdom
Data Analyst with VBA programming and PL/SQL Our Client a financial institution with offices in Canary Wharf London – are looking to recruit a Data Analyst with VBA and PL/SQL development experience. You must have at least 5+ years of experience as a Business Analyst in the Financial sector. Excellent ability to profile data and come to substantive conclusions in response to business questions Ability to communicate conclusions through writing clear documentation or through verbal communication to both business and IT users Attention to detail and ability to grasp underlying complexities in data Strong VBA and SQL skills with respect to data profiling and data discovery as well as high proficiency in MS Excel Must have development and definitional knowledge of VBA and PL/SQL and ETL (the fundamental concepts, rather than actual scripting or development, although experience developing is a plus) Exposure to BREs and data mapping exercises Experience in functional and data testing Grasp of data modelling concepts and ability to create data flow diagrams Knowledge of financial markets, ratings and financial data (significant exposure is a plus, but not required) Strong team player with a focus on quality, attention to detail with excellent communication and Written skills. This is a 3 to 6 month assignment in Canary Wharf London. Please send your CV to us in Word format along with daily rate and availability.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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